What 12 owners told NHTSA about the 2024 Mercedes-benz Sprinter 2500 Crew Van (swb)

Complaint Description I am filing this complaint with the National Highway Traffic Safety Administration regarding a safety issue with my new Mercedes Benz Sprinter 2500. I purchased this vehicle brand new from Mercedes Benz Manhattan. From the first day of ownership, I began experiencing multiple serious problems with the van. The main issue is that exhaust smoke and/or crankcase gases enter the cabin while driving. In addition, the vehicle experiences strong vibrations and the transmission frequently kicks or shifts abruptly. On several occasions this issue has caused the engine to stall while driving. (Traffic light stop) These problems create a potentially dangerous situation and make the vehicle unsafe to operate. The dealership, Mercedes Benz Manhattan, has attempted to repair the vehicle many times, but the problems persist and have not been resolved. Because of the ongoing safety risks, I believe this issue should be investigated.

NHTSA ODI 11724480

The drive shaft to front differential (part # A9070410-09-00) in MY23 and MY24 Sprinter AWD has structural flaw in the sense that: (1) it is so short that the shaft can easily fall off during normal road conditions. (2) the clip and O-ring to secure the A9070410-09-00 is not strong enough to handle the normal stress of this driver shaft. If A9070410-09-00 falls off, severe vibration occurs and the Sprinter can only drive 2mile/hour or even stop functioning. There is a good chance that the driver can get stuck in the middle of nowhere without the reach to any help. This is a SERIOUS design failure and needs to have a recall and permanent fix ASAP! For more information, pls refer to this Youtube video by [XXX]: [XXX] My brand-new van only has 2600 miles on it and there is no offroad at all. The front drive shaft is almost completely falling off and it sits in a MB dealer for repair now. Pls address this serious safety risk ASAP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11579185