Home · 2024 Mercedes-benz Sprinter 2500 Crew Van (swb) · Complaints

What 12 owners told NHTSA about the 2024 Mercedes-benz Sprinter 2500 Crew Van (swb)

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (12)Crash / fire / injury (1)Brakes (3)Electrical system (2)Seat belts (2)Transmission & drivetrain (2)Driver assistance (1)Engine (1)Fuel system (1)Service Brakes, Air (1)Visibility & wipers (1)

1 of 12 complaints match · Driver assistance · clear filters

Oct 14, 2025BrakesDriver assistance

The van has a cross wind assist mode. When it activates it aggressively activates only one front wheel brake so dramatically that the van dives down and swerves out of the lane into the adjacent lane. The front wheel happened to be on wet pavement and it was chattering from braking so hard and not getting traction. I passed a slower motorcycle on the road and the crosswind assist almost caused me to run him off the road. The problem has not been reported to the dealer because i have read on several forums that dealers wont do anything about it. many people are complaining about this and it happens without warning. the problem started as soon as I bought the van, it now has 10,000 miles on it. This is a feature that is included with the van. When the dashboard lights do come on when the cross wind assist activates. No other warnings nor is thier any warning before the wind assist activates. Thanks for reading my concern

NHTSA ODI 11693227

Working with the data? Download all 12 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2024 Mercedes-benz Sprinter 2500 Crew Van (swb) verdict →