What 39 owners told NHTSA about the 2024 Lexus Tx 350

On two occasions while driving my hood has become open due to windy conditions coming from the Makua side of the highway as I’m driving on the Queen Kaahumanu Highway Today was the second incident except that I was heading south The first time that happened I was driving north and it occurred probably about a few months ago, but I dismissed it I know for a fact that I did not open the engine compartment I will download my front camera files and see if I can find a record

NHTSA ODI 11739417

I have 2024 Lexus TX 350 and the winshield cracked from the smallest rock and spread across the entire winshield. Seems to be a flaw in material.

NHTSA ODI 11735662

Starting in drive with the brakes depressed, when trying to accelerate with the gas pedal, the vehicle will not activate the engine from electric mode(EV). The car will not accelerate even with the gas pedal fully depressed. It has happened four times so far. Safety issue because when I’m pulling out into traffic to make a left or right turn, the car will not accelerate and therefore can get hit by oncoming traffic, especially when I am trying to merge into a lane with oncoming traffic. The car crawls and will not accelerate. My car is a hybrid vehicle. It almost feels as if the non electric engine doesn’t kick on when it is supposed to. The car will crawl for about 5-10 seconds before the engines engages and kicks on the acceleration. There are no warning lights or indication that anything is malfunctioning when this happens. I have not taken the vehicle in to the dealer yet.

NHTSA ODI 11730468

I am a loyal Lexus owner since 1998 and have always recommended Lexus vehicles to my family and friends. In over 25 years of ownership, I have never experienced an issue like this. While driving under normal road conditions, my new 2024 RX 350’s AC condenser was punctured by small road debris, causing a refrigerant leak and loss of air conditioning. The condenser is located directly behind the front bumper, leaving it exposed to minor debris, which I believe is a design vulnerability. Damage at such low mileage suggests this may affect other vehicles of this model. Reduced AC performance could impact driver comfort and visibility in extreme heat, and operating the system with low refrigerant may cause further mechanical damage. I am submitting this complaint to request that NHTSA review this as a potential design defect affecting multiple vehicles. I have also contacted Lexus for warranty repair.

NHTSA ODI 11728125

The vehicle's lower front fascia exhibits a design flaw, creating an unsafe gap that permits road debris to impact the condenser, leading to air conditioning system damage. This compromise in the A/C system's functionality results in an inability to adequately cool the vehicle's interior, thereby creating potentially unsafe operating conditions, particularly in high-temperature environments. It has been observed that dealerships are declining warranty coverage for these repairs, and the manufacturer has not provided any countermeasures to address this inherent design deficiency.

NHTSA ODI 11720650

The plastic casing holding the driver seat cushion broke/detached itself after a couple of months of driving and even if put back in place it'll continue sliding and moving. It can interfere with my left foot while driving making it a hazard. Lexus reviewed the issue and said it was not covered by warranty.

NHTSA ODI 11697938

I have the exact same issue as this person https://www.clublexus.com/forums/tx-models-2024-present/1025518-new-problems-with-3rd-row-seats.html When I fold the 3rd row seat it leaves a bump under a loose cloth cover. If I remove the cover I see that a plastic attachment linking the spare wheel well to both sides of the trunk is bent. Lexus says that to replace it I need to replace the whole unit and it's also not covered by warrantee.

NHTSA ODI 11697939

The contact owns a 2024 Lexus TX. The contact stated that while driving at 41 MPH, a vehicle ran a stop sign while distracted and hit the contact's vehicle. The contact was able to swerve and avoid a head-on collision. The contact's vehicle was struck on the right driver's side toward the rear bumper. The vehicle was pushed off the road, where it came to a stop. The driver-side and passenger-side air bags did not deploy. The driver-side and passenger-side air bags did not deploy. The driver-side seatbelt did not lock as intended. From the impact, the contact was propelled over the center console. The contact was taken to the hospital by ambulance. The contact suffered a concussion and sustained injuries to the neck, both knees, hip, her back, and right foot. The contact was scheduled for physical therapy and suffers from post-concussion syndrome. A police report was filed. There were no passengers in the vehicle. The vehicle was towed to Mayfield Wrecker Service, and then it was towed to the dealer. The cosmetic part was repaired on the vehicle. However, the safety issues were not repaired. The vehicle is at the residence. The insurance company was contacted. The contact related the failure of the side curtain air bags to NHTSA Campaign Number: 24V461000 (Air Bag). However, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.

NHTSA ODI 11697253

The AC stopped working and now they are charging me to replace the condenser which is located right in the front behind the grill. They said it was damaged from a rock that hit it. There are thousands of these vehicles that have this poor design where all these condensers are getting hit and having consumers pay for this damage because it is not under warranty. These should be recalled or repaired for free as it is obvious there should be some kind of screen to prevent this as the grill gives no protection.

NHTSA ODI 11689942

Driving on the highway, heard a very loud pop, followed by a crackling noise above us. Investigated and found the sunroof had spontaneously shattered. On the drive home, the sunroof glass collapsed into the car. The initial incident was very disruptive, and we were lucky that the sun shade was closed, which blocked glass fragments from falling on us. There are no signs of impact from any objects or rocks. There were no cars driving in front of us, and we did not drive beneath an overpass. There were no dents on the car. Photos of the glass after shattering but before collapse dont show a clear sign of an impact point. My best guess is a manufacturing flaw exacerbated by temperature changes. It was a very sunny day, and we had the shade open with cold AC blowing for 30+ minutes. The sun became a distraction, so we closed the shade. I think the heat then built up quickly between the shade and the glass, and caused the glass to shatter.

NHTSA ODI 11689028

While driving on highway tire separated frô wheel And flew off leading to loss of control of vehicle.

NHTSA ODI 11683305

I was driving on a highway around 65mph, about 1:30PM on May 11, 2025. The temperature outside was about 70 degree F. I heard a very loud noise like a big firecracker exploding. Then I heard the sound of air coming from the sun roof. I opened the sun roof door and found the sun roof was shattered and had a big hole more than a foot in diameter. If I didn't close the sun roof door, I could had been injured by the exploding tempered glasses from the sun roof and lose control of my SUV. I drove to the Lexus dealership and leave my car there overnight since the service department was closed on Sunday. The Lexus service advisor will call me in the morning. I googled the topic about "Lexus sun roof exploding while driving" and found many Lexus car owners had the same problem as mine. Toyota Motors already knew about this issue since 2012 and they refused to fix the issue free of charge for Lexus car owners since they said that the car warranty doesn't covered the sun roof. I believe Toyota Motors is a irresponsible car company. If this issue is not fixed, I believe some Lexus owners might get hurt when their cars' sun roof explode while driving. Toyota Motors should fix the problem free of charge for their customers because this is a defective tempered glass sun roof.

NHTSA ODI 11660305

Starting from a stop in a residential neighborhood, stepped on the gas to go and turn left and the vehicle hesitated and lacked power. It almost felt like it was trying to start from a stop in too high of a gear, but this is a 6 speed automatic vehicle. After panicking a little, backing off the accelerator pedal and stepping on it again, power came back so I could complete the turn. If there were other cars coming straight through the intersection, I would have been hit. Informed my local dealer about it and that the Toyota Grand Highlander Hybrid has a service bulletin (T-SB-0017-24) to address this very issue I encountered and that the Lexus TX500h has a similar drivetrain set up, but was told Lexus has no such service bulletin to address this issue. There were no warning lamps or indications from the vehicle that anything was wrong and it has only happened once so far, a few days ago, since I purchased the vehicle new at the beginning of December 2024.

NHTSA ODI 11653862

When turning the truck left, there is a clicking sound that sounds like it’s coming from the axel. Contacted Lexus and it is a known issue. They advised it is not a safety concern but a mold problem. Getting axel replaced.

NHTSA ODI 11634679

I have a Nuna Rava carseat that has malfunctioning harness straps. The straps can be pulled loose even after proper buckling and tightening. My child is at risk of injury, bodily harm, or death in the event of a car accident due to the harness straps failing to stay tight. The car seat has not been inspected.

NHTSA ODI 11634370

I recently bought this vehicle and the drivers seat height does not raise approropriately. I have brought it to the dealership for them to take a look and they say that’s how it’s designed however the passenger seat height goes much higher. I called Lexus corporate who mentioned there is nothing they can do. I have driven the LX and RX models that do not have this issue. This vehicle is only 1 year old and I believe this is a safety concern. I am unable to see above the hood of the car and I am [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11631741

The contact owned a 2024 Lexus TX350. The contact stated while driving 15-20 MPH from a complete stop and making a left turn, another vehicle who was driving at an undisclosed speed, crashed into the front passenger's side end of the vehicle, causing the front end of the vehicle to separate. The contact shifted into park(P), and the vehicle stopped on the road. The other vehicle continued to accelerate and veered off into a ditch. The contact did not recall whether there were warning lights illuminated after the incident. The contact stated that several messages indicating the brake system, the Advance Autosonic detection, the Intelligence alert, the ABS, the parking brake, the electric power steering, the electronic stability control systems malfunctions, and other malfunctions were displayed on the vehicle mobile app. The contact stated that the front driver's side air bag and the knee air bag failed to deploy as intended and partially deployed. The contact sustained whiplash and hit her knees against the dashboard during the incident. The contact sustained neck, hips and legs pain. The ambulance transported the contact to the hospital, where a CT scan and X-Rays were performed, and the contact was informed that an internal neck injury was found. Additionally, the contact's legs had become swollen between the knees and the ankles. The contact stated that she was in the process of receiving further medical assistance. A police report was filed but the contact did not have the police report information available. The vehicle was towed and totaled by the insurance company. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 10,750.

NHTSA ODI 11629239

My Lexus TX 500h has an intermittent problem. It seems to have trouble shifting between 1st gear and second gear. Sometimes when I try to drive from a stop, the car will go a tiny bit and then feels like it switches into neutral instead of the next gear, leaving me stopped in the middle of traffic or an intersection. I have been stuck pulling out of my street onto a busy street with traffic bearing down on me. I have also started rolling backwards on a hill when my foot is on the gas and the car is in drive. It seems that the car puts itself into neutral vs second gear. I have taken it into the dealer twice for this and they “cant duplicate the problem” so tell me to go home and bring it back if it happens again. It keeps happening and it’s a huge safety issue. I’m not sure where I go from here.

NHTSA ODI 11627417

Recall has been since June and still no remedy. Lexus needs to offer buy backs to customers.

NHTSA ODI 11622200

The contact owns a 2024 Lexus TX. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts unavailable.

NHTSA ODI 11619848

Recall on my Lexus tx, where originally I was working with the dealership until a remedy was established but it’s been 4 months and still nothing. Then the Lexus of Orlando dealership has lied and treated me like crap because I don’t feel safe in a car that has a high ticket price. Refusing to do anything to help me get out of the car with statements such as”you’re going to have to eat the depreciation” this is sickening to know I have to deal with this, not to mention my insurance company has threatened to drop coverage on the car!

NHTSA ODI 11619702

The contact owns a 2024 Lexus TX350. The contact received notification of NHTSA Campaign Number: 24V461000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11619343

The manufacturer, Lexus, is unable to remedy an airbag safety recall (24LB05/24LA05) for my vehicle in a timely manner. Additionally, they are unwilling to provide a comparable 7-seat loaner. Our insurance has also threatened to drop coverage for the vehicle as it is unsafe to drive. In the meantime, we are unable to drive or sell the vehicle.

NHTSA ODI 11617976

Failure of component are the curtain shield airbags. The safety of my customers are at risk when car is being rented out due to this concern the Lexus TX has not been in use, for safety concerns. This issue is a known safety risk which was known to the public on June 20th, 2024.

NHTSA ODI 11617416

I am filing a complaint about my new Lexus TX350. I purchased this car new and then began reading about a recall. I finally received information from Lexus about the recall, several weeks after it had made the news. There is no date set for a fix. Is there any recourse for owners of an expensive vehicle that is no longer in production? Thank you for your time, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11616202