What 39 owners told NHTSA about the 2024 Lexus Tx 350

Am I in danger; to include my passengers due to this recall curtain air bags? How long is the manufacturer allowed to remedy this recall. I am concerned and worried!

NHTSA ODI 11613249

The contact owns a 2024 Lexus TX 350. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11612818

When I shift my car to get it in gear the knob comes unscrewed and have difficulty getting the car back to drive. This happens especially when putting it in neutral for a car wash. The knob is not securely tightened and if you try to tighten it is not in the correct position. It happens frequently and has almost caused an accident several times.

NHTSA ODI 11612313

Driver and passenger Curtain airbags may not deploy as intended. The vehicle would not have been purchased and driven around had this been known at the time of purchase. Lexus has no remedy and this is completely Unacceptable.

NHTSA ODI 11612089

Lexus has failed to provide a timely repair for this simple recall issue, and has not provided any remedy or free loaner car. Their dealers rep has said to just "drive with the windows up, and you will be fine".

NHTSA ODI 11611941

THERE IS NO FIX AVAILABLE YET AND MY CAR IS UNSAFE TO DRIVE. THIS IS UNACCEPTABLE TO ME AS A CONSUMER. ADDITIONALLY I CAN NOT TRADE IN MY CAR TO PURCHASE A SAFER VEHICLE.

NHTSA ODI 11611389

Severe safety issue! Pulled the vehicle into the driveway after a drive and put the vehicle in park and turned the car off. With key still in the vehicle, exited vehicle, closed driver door and went to open drivers-side rear passenger door where 2 year old baby was in car seat. Before being able to open the rear door, the car went dead and locked down all the doors (key is still inside the car). Could not get into car through any of the doors, including rear hatch. Tried the manual back up door handles (since this vehicle has electronic door releases), but none of them worked. All the while, baby is crying in the car and it's more than 85F outside. In panic, call Lexus roadside assistance. They advise that help may take 90 minutes and with baby in vehicle, we should call 911. After call to 911, fire and police arrive. Fireman tries all manual backup door handles (which are there in case battery dies and electronic release don't work) then takes crowbar to the door (bent door frame and A pillar, and other damage to car). Door still not open! Door is later opened by service tech and we successfully get baby out. Had another incident where after drive, put vehicle in park and turned off vehicle. The vehicle power immediately went dead (no lights, no ignition, nothing) and I couldn't exit car even when using the manual door handles. Had to sit and wait in car for a while until power came back to get out. This is extremely dangerous because someone could get stuck inside the car in traffic or somewhere else and be in death box unable to exit. Or someone, including kids, could get locked without. The physical key inserted under the door handle tab and using the manual override handles still doesn't work - it's an extremely dangerous design flaw. There was a police report made by Franklin Park, Illinois PD. We don't have a copy of the report yet.

NHTSA ODI 11608871

unknown - my car is in the dealership since June 25, 2024. No remedy yet

NHTSA ODI 11608845

The recall was not communicated to me as consumer, when i saw online I was notified and then when called dealer i purchased car i was told ‘we only sell call not part of manufacture process call corporate” and after calling lexus corporate i was told i could get loaner car since i dont feel safe but the dealer on the call with corporate said “if not front air bag its not big deal” for a saftey recall. I told corporate since this is recorded call they have proof of the dealer service associate saying this to me and corporate said just please hang up and we will notify regional offices. I have yet to hear back, i dont think i should be told this recall isnt big deal if they have put hold on selling this car to public nor should be told its okay to drive. I would be given either loaner but dealer does not want to provide this or 55 a day but there is no lexus anywhere you can get for 55 dollars a day. There is not set remedy nor notification to the customer. This is beyond frustrating and do not feel safe by this car and dealer is telling me this recall is not big deal which is very inaccurate and misleading.

NHTSA ODI 11602036

The contact owns a 2024 Lexus TX350. The contact was notified of NHTSA Campaign Number: 24V461000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11597315

On 3 different occurrences. Regarding rear-left gate foot sensor. Vehicle rear lift-gate as closed when feet are planted on ground while unloading groceries from the vehicle. This claim has also been confirm with dealership as Diagnostics Technician was able to duplicate issue. First incident hit spouse on the head. Second time hit myself. 3rd was able to dodge lift-gate closing down. Treasure Coast Lexus Diagnostics technician advised to disable feature and when needed to enable. That doesn't resolve the safety issue as the occurrence of lift-gate closing could still occur when feature is enabled. New vehicle purchase 5/21/2024. Its at dealership waiting for repairs.

NHTSA ODI 11595746

The contact owns a 2024 Lexus TX350. The contact stated that while driving at various speeds, several messages related to the various electrical features were displayed on the instrument panel. The Lane Departure, Forward Collision Avoidance, and other various features were displayed on the instrument panel. The vehicle had been taken to the dealer for various repairs and updates were performed on the vehicle; however, the failure returned after each repair. The manufacturer was notified of the failure and a claim was filed. The vehicle was not repaired. The failure mileage was approximately 1,600.

NHTSA ODI 11590351

The car gives out from a stopped position, when hitting the accelerator. As if the car stalls without turning off. It’s happened at least 3 times. Dealership is telling me nothing is wrong with the car.

NHTSA ODI 11589001

There is significant vibration coming from the driver-side side mirror. Very noticeable on the freeway. As a result, the mirror appears blurry and at certain times of the day, light is reflecting back into my eyes which is dangerous. The other side mirror and rear view are ok. Something seems to be wrong with the driver side.

NHTSA ODI 11573827