What 212 owners told NHTSA about the 2024 Jeep Wrangler 4-door 4xe

While driving car, Drive indicator light began to blink, battery light came on, dashboard instructions stated shift car to Park, dashboard instructions stated press Brake and Push Botton to Start, loss of throttle response while car was moving

NHTSA ODI 11626859

The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V72000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated while attempting to accelerate. The failure occurred intermittently. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 4,100. VIN tool confirms parts not available.

NHTSA ODI 11626690

The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11625087

[XXX] driving car that we have owned for approximately 2 months 280 miles on busy road 4 way intersection at light stopped waiting for the turn left when car jolts as though we were rear ended but not. Then stops completely and shuts down with no indication of what is happening. Put hazard lights on trying ro get some control of car the system shut down and appeared to reboot taking 10 minutes. Very scary situation fortunately we were not in a high speed . Luckily the car started but now had an engine light on. Made it home contacted Arrigo dealer in West palm , fl but no calls back. Contacted the service department the next day 11/11/24 . They ran tests and said it needed a software update. Not sure why there was no notification and car dangerously shuts down. Picked up car on 11/12/24 to have Juan Gascon assure us it will not happen again. Not feeling great after reading info online. They did send a video from service had trouble uploading. Saved it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11624848

The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11621682

Continued electrical over discharge resulting in battery failure. Problem remains undiagnosed by dealer, multiple engine / transmission / seat malfunction error codes. Hybrid engine does not take over driving as operated. Concerned this may present as a fire hazard for one as electrical systems are not communicating in a hybrid vehicle. Secondary concern that the vehicle will suddenly lose power while driving at put driver and others at risk of accident. This problem has occurred more than three times since ownership. Vehicle has been owned less than 1 month and was purchased brand new. Initial problem occurred within less than 600 miles of ownership. Vehicle starter battery has been significantly discharged since ownership under normal operations. Was initially advised by the Jeep dealership that 'the wrong battery was installed at the factory' and that changing the battery would solve the issue. Shortly after this service (approximately one week), the problem occurred again. Further diagnostics have remained unclear without resolution via the dealer.

NHTSA ODI 11620992

The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11621094

My leased vehicle has been recalled for lighting on fire while off- I can not park in my garage or near my house. The performance of the vehicle is dependent on it being hybrid. Extremely dissatisfied.

NHTSA ODI 11619629

2024 Jeep Hybrid- one month into purchasing it in March of 2024, the engine completely blew. It was in the shop over a month waiting for a new engine. Last month, my charger would not charge the vehicle - they stated nothing was wrong and it was electrical in my own home which is incorrect considering we use the same outlet to charge another hybrid vehicle. This week, 200k jeeps (mine included) were recalled due to vehicles starting on fire from the charging. The recall states there is no fix at this time and to just not charge your vehicle. I paid much more for a hyrbid vehicle, and now unable to use it for safety reasons.

NHTSA ODI 11617945

I am writing to raise a safety concern regarding the recurring “Service Hybrid Electric System” warning on my Jeep Wrangler 4xe. This warning light frequently appears during normal driving conditions, often without any discernible reason or noticeable performance issues. After consulting with my dealership, it was indicated that this issue is common, with no immediate or lasting resolution provided, even after multiple diagnostics. The primary concern I wish to highlight is the potential safety hazard this frequent warning creates. Due to its persistent and intermittent nature, drivers may become desensitized to the alert. This desensitization can lead to drivers either losing focus due to distraction from the warning or ignoring the warning entirely, assuming it is yet another false alert. In emergency situations where the hybrid system does indeed have a critical issue, this lack of attention could result in delayed reactions or inadequate responses, increasing the risk of accidents. Additionally, this issue can cause unnecessary anxiety and confusion, particularly when no definitive fault is identified, leaving the driver unsure of the vehicle’s actual safety status. This ambiguity poses a risk, especially in situations requiring immediate attention to a legitimate hybrid system malfunction. Given the number of reports from fellow Jeep Wrangler 4xe owners who are experiencing similar issues and the potential safety risks involved, I believe this warrants a thorough investigation by Jeep and its parent company to determine whether a safety recall is necessary. I would appreciate confirmation that this report will be reviewed and the appropriate actions taken to mitigate any risks associated with this warning system.

NHTSA ODI 11617084

As I was driving on the interstate, a red turtle appeared on the control panel saying that power has been reduced. Approximately 2 minutes later the entire engine shut down at 55mph. I pulled over and placed the Jeep into park and attempted to restart the truck. The Jeep would power on and immediately shut off. I called a tow truck and had it towed to the dealership (Tate Chrysler and Jeep in Glen Burnie, MD) where it is currently being serviced.

NHTSA ODI 11616255

All the warning lights came on while driving on the highway and the vehicle shutdown on its own. 3,000 miles on the vehicle. Seems like an electrical or software issue. Absolutely unacceptable. I am lucky I wasn’t hit.

NHTSA ODI 11613870

The engine is running rough and loses power when it turns on for the first time and speeding up around 6th gear. Also the 2nd gear takes about 3-5 sec to downshift and you lose the opportunity to step on the gas hard or it will slam into another gear. The lose of power and random shifting causes you to slow down and not able to get out of the way or drive well esp. on the highway. The jeep dealer wants to keep the car for 4 days to trouble shoot. No lights or warnings it constantly does this and seems there is a tuning or computer issue. The car only has 8000 miles on it.

NHTSA ODI 11612481

Now on Sunday August 11th at 6:08pm driving home from store with no charge on jeep at all, not in hybrid only gas, the jeep died in the middle of the road, it abruptly stopped with no warning, my body jerked forward and when I pushed down gas pedal there was nothing. There was no type of warning before this happened, no light warning on dash, no beeping NO WARNING. Thankfully the car behind me went around me and thankfully there was enough distance between us. I was on a back road thankfully right near an entrance of a park. After putting it into park is when it started binging at me and beeping and warning lights, service charging system light came on, check engine light. I tried turning it off and back on which I had power like my radio and lights on dash the whole time. I could not get car to go into neutral, I even turned off got out closed door and then tried again. Thankfully I was close to home called my husband who came, and he could not get into neutral and had to find the loop that put jeep in neutral manually and he towed me to a safer place. He then unhooked the negative battery terminal for 15min to see if that would at least reboot system which it did but drive home it was like a windup toy car very bucking. I did charge and took to dealership Monday it did buck once an. All of this was about an hour. Jeep is at dealership still. I do have pictures and video also

NHTSA ODI 11609565

Vehicle has stopped and shut down 3 times this year. Unable to power back on. Stopped in the middle of the road. Requieres towing asístance all instances back to dealership for repair.

NHTSA ODI 11607187

The day I got the vehicle, it shut down. I thought it was a fluke, but it keeps shutting down on the road. Completely. The whole car turns off in middle of the lane and I have to try and restart the car which can take a few minutes. No alerts would come up, the car would just suddenly stop. It is very stressful trying to get the car restarted with everyone honking and zooming around me. I have a baby and every time we get in car, I am fearful of an accident. It went to different dealerships multiple times, each time they claim there is nothing wrong with the vehicle. I've shown them many videos, and they say its insufficient proof. They drove it for over 200mi and told me they could not replicate the problem. I find this hard to believe as happens 10-20 A DAY!! And I don't drive a lot. It literally happens on the way home from the dealership. They wont give me a rental car, cuz they don't see a problem, yet keep the vehicle for weeks.

NHTSA ODI 11603967

Car stopped dead with a total power failure in the left lane on [XXX] between NJ/NY. there was no warning light or any other prior notification to attempt to take evasive action. This was at night with other vehicles traveling at high speed on the road as well. Lucky to be alive. The vehicle was towed into the Jeep dealer on Rt 18 in New Jersey and they returned it saying they had applied a "software update." Glad they feel like a software update is worth someone's life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11603915

Vehicle engine shut down while driving and was disabled creating dangerous condition. Vehicle would not start and had to be towed to local service department

NHTSA ODI 11603485

Driving along with traffic, in the middle lane of a 5 lane highway, a red turtle light suddenly appeared on my dash and my car instantly starting losing speed and acceleration at a very quick rate. On the middle of the dash my screen read "Push Break and Push Button to Start" (which it usually says when I get into my car to start it, but my car was still on and running). I quickly put my hazards on and was able to safely, with very little time, pull off the road to the shoulder as fast as I could. I put my car in park and then turned it off after examining the dash to see if any other lights were on. Nothing new had appeared and the turtle light was gone. I started my car up again, went to put it in Drive, but I could not get the vehicle out of Park. My shifter would not budge. Several attempts turning the vehicle off and back on and still could not get the vehicle out of park. All the usual lights turned on, the radio was on and working as usual. At this time, I did notice that the engine light on the dash was now lit up, along with a red battery light. A tow truck was called to come and tow the vehicle to the car dealer I leased it from. This is the first time this has ever happened to me in any vehicle, especially this new one. I just got this brand new '24 Jeep Wrangler 4xE in May 2024.

NHTSA ODI 11603107

On two separate occasions while driving my vehicle, I lost the ability to accelerate although my car still appeared to be on and functioning normally. This resulted in me needing to pull over to a complete stop on the highway as the accelerator was completely ineffective and I continued to decelerate to unsafe highway speeds. I had to turn the jeep off and then back on to get it to work normally again. I contacted the dealership regarding this matter and they advised they did an “update” on the vehicle on 6/3/24.

NHTSA ODI 11602448

My 2024 Jeep with low mileage has had 5 issues of the vehicle shutting off while driving and not wanting to start after the unexpected shutdown. The dealership is telling me there is no issue. Given the low mileage and the fact that it has happened 5 times, I'm scared to drive it. It's a huge safety issue. Twice, it happened while driving in traffic, and I was not able to restart the vehicle. I'm lucky I wasn't rear-ended. If this engine stop happens while on the highway, it could be fatal.

NHTSA ODI 11601806

Jeep keeps loosing power in electric mode on the highway

NHTSA ODI 11601591

I was driving the car when I believe it was a red wrench w/ a bolt appeared on the dashboard. The car slipped out of gear and stopped running. This happened three while driving it which is a major safety issue. I was headed to the highway and decided to return home. I called the dealership and made a service appt for 6/27/24. A quick google search told me A LOT of people are having this issue and dealerships do not know how to solve it. I took the vehicle in for a diagnostic test which came up clean. The dealer said since it no error codes came up there wasn't anything they could do. Since that time it has not happened again, but I am concerned it will. I don't drive the car often (it's an extra car in the family) - it only has 330 miles on it (purchased in April of 2024)

NHTSA ODI 11601156

I lease a 2024 Jeep Wrangler Sahara 4xE. On November 13, 2023, I was at making a turn and came to a stop and then when I went to accelerate it wouldn't move and gear shifter was flashing for park. So, I moved it to park at the same time had a service electrical system warning with a picture of the charging port. I was not able to drive and was now locked in park. I had to open the panel near the shifter to pull the release to get it to roll. Unfortunately, you must hold the pull strap the whole time while police officers were attempting to push me out of the road. I also had no power steering and was almost impossible to get the steering wheel to move. I had to use all my force with one hand because other was holding the release strap. After getting to the side of the road the vehicle finally shut off completely. It then finally started, and I took it straight to the dealership. I also I got an email from Jeep for triggered alerts, and it was for Traction Battery Cut-off state. This was also my cutoff date for Jeep connect/Sirius XM for the trial from when I purchased the 2024 Wrangler Sahara 4xe. People in the 4xe forum have said this is a time it has happened to them before too. Was a scary situation because I was without power in the middle of the road and not able to move on my own. Almost was rear ended like 10 times. The dealership stated they couldn’t replicate and did something with the software. But when asking the lady at the dealership about all the things I have seen on the forum and if this was happening to others, she stated you can’t trust those forums. I was very taken back and felt she knew more than she would share with me. I then saw this was a recall for prior years and mine was a brand new 2024 at the time. I am constantly worried it will happen again and if it was anyone else in my family it could have been much worse. Now seeing an article about this being investigated by NHTSA, I felt the need to report what happen to me prior.

NHTSA ODI 11600888

Battery drains extremely fast Car stalls in hybrid and electric mode, multiple times daily Must floor pedal to get the car moving, then the electric light blinks Warnings keep coming up on dashboard to Service Hybrid Mode Electric Temporarily Unavailable keeps going on and off Heated seats and steering wheel barely get hot Speakers do not work on left side

NHTSA ODI 11597476