What 212 owners told NHTSA about the 2024 Jeep Wrangler 4-door 4xe

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the vehicle would lunge forward, and the engine would rev while idling or while parked. The contact stated that the failure required the driver to apply excessive pressure to the brake pedal while coming to a stop. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the warning lights were reset, but the vehicle was not diagnosed or repaired. The vehicle was taken to another dealer, Gresham Chrysler Dodge Jeep Ram (855 NE Burnside Rd, Gresham, OR 97030), but the vehicle was not diagnosed or repaired. The manufacturer was informed of the failure, and a case was filed. The failure mileage was 24,000.

NHTSA ODI 11704695

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11704705

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System); however, the parts to complete the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

NHTSA ODI 11704491

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 35 MPH, the vehicle lost motive power with no warning lights illuminated. The vehicle was towed to a dealer, where it was not diagnosed; however, the contact was informed that four module software updates were completed. The contact later received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine); however, the parts to complete the recall repairs were not yet available. The dealer was contacted and informed the contact that the remedy for the vehicle was only a temporary solution, and confirmed that the official remedy parts were not yet available. The dealer referred the contact to the manufacturer for further assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact’s reimbursement claim for a loaner vehicle expenses was denied due to miscommunication and the fact that the manufacturer had not approved the request for loaner vehicle assistance. The approximate failure mileage was 8,297.

NHTSA ODI 11704601

The contact owns a 2024 Jeep Wrangler 4XE. The contact was unable to use the battery. There were no illuminated warning lights. The contact received notifications of NHTSA Campaign Number: 25V741000 (Electrical System) and 25V766000 (Engine). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed there was no ETA on parts availability. The manufacturer was contacted and referred the contact to the website for the status of the repair. The Customer Service Center was contacted, and there was an automated message was received. The failure mileage was approximately 13,000.

NHTSA ODI 11704176

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine). The contact stated that the air conditioning system was blowing hot air. The local dealer was contacted and confirmed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available for the recall repairs and that additional notifications would be provided when parts became available. The contact signed up for alerts with the manufacturer. The contact had not experienced a failure.

NHTSA ODI 11703921

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11704014

The contact owns a 2024 Jeep Wrangler 4XE. The contact was notified of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. Due to the potential fire risk, the contact called two dealers and inquired if the vehicle could be stored at their locations until parts became available; however, the dealers informed the contact that the parking lots were at full capacity and could not offer any assistance. The contact was scheduled to be out of the country for several weeks and was concerned about parking the vehicle in the garage at the residence due to the fire risk. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11703675

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Numbers: 25V527000 (Tires), 25V741000 (Electrical System), and 25V766000 (Engine). The local dealer was contacted and confirmed that the three recalls were related to the VIN. The contact was informed that one of the recall repairs could be performed; however, parts for the other two were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the dealer information. The contact had not experienced a failure.

NHTSA ODI 11703682

See attached document for complaint.

NHTSA ODI 11703745

VEHICLES INVOLVED: 2024 Jeep Wrangler 4xe Sahara – VIN [XXX] 2024 Jeep Wrangler 4xe Rubicon – VIN [XXX] RECALLS: • 68C – NHTSA 25V-741 (HV battery fire risk – do NOT recharge, park away from structures) • 78C – NHTSA 25V-766 (engine contamination causing catastrophic failure, fire, and loss of propulsion) SUMMARY: Both of my 2024 Jeep Wrangler 4xe vehicles have been declared unsafe by FCA. FCA directed me to stop charging, park away from structures, and avoid normal use due to risks of vehicle fire and sudden loss of propulsion. FCA confirms no remedy is available for either recall and does not provide a repair timeline. SAFETY RISK: The vehicles may catch fire during normal operation or lose all propulsion without warning, creating a crash risk. FCA acknowledges this in their recall notices. Both vehicles are currently unsafe, unusable, and cannot be operated as intended. MANUFACTURER RESPONSE: FCA created case numbers [XXX] and [XXX] but stated parts are unavailable. Only partial rental reimbursement is offered. This does not resolve the safety hazard or unusable status of both vehicles. REQUEST: I am requesting NHTSA to review FCA’s lack of remedy, prolonged delay, and the continued safety hazard affecting these vehicles. Owners are being told not to charge or use their vehicles with no repair available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11703196

VEHICLES INVOLVED: 2024 Jeep Wrangler 4xe Sahara – VIN [XXX] 2024 Jeep Wrangler 4xe Rubicon – VIN [XXX] RECALLS: • 68C – NHTSA 25V-741 (HV battery fire risk – do NOT recharge, park away from structures) • 78C – NHTSA 25V-766 (engine contamination causing catastrophic failure, fire, and loss of propulsion) SUMMARY: Both of my 2024 Jeep Wrangler 4xe vehicles have been declared unsafe by FCA. FCA directed me to stop charging, park away from structures, and avoid normal use due to risks of vehicle fire and sudden loss of propulsion. FCA confirms no remedy is available for either recall and does not provide a repair timeline. SAFETY RISK: The vehicles may catch fire during normal operation or lose all propulsion without warning, creating a crash risk. FCA acknowledges this in their recall notices. Both vehicles are currently unsafe, unusable, and cannot be operated as intended. MANUFACTURER RESPONSE: FCA created case numbers [XXX] and [XXX] but stated parts are unavailable. Only partial rental reimbursement is offered. This does not resolve the safety hazard or unusable status of both vehicles. REQUEST: I am requesting NHTSA to review FCA’s lack of remedy, prolonged delay, and the continued safety hazard affecting these vehicles. Owners are being told not to charge or use their vehicles with no repair available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11703197

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced intermittent electrical failures while driving with the vehicle hesitating and then stalling. Additionally, the battery message was displayed. The cause of the failure was not yet determined. The failure mileage was 1,500.

NHTSA ODI 11702909

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine), 25V741000 (Electrical System), and 25V710000 (Electrical System); however, the parts for the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were unavailable. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

NHTSA ODI 11702684

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned about the fire risk associated with the recall. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11702728

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11702484

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System), 25V710000 (Electrical System), and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 70 MPH, the vehicle temporarily lost power and suddenly jumped and accelerated as intended while switching from Electric Mode to Gasoline Mode. Additionally, the contact stated that while driving with a 30 percent battery charge, the vehicle decelerated significantly and failed to accelerate as intended. There was no warning light illuminated. The dealer was notified of the failure and advised the contact to drop off the vehicle for a diagnostic test, but no vehicle rental assistance was offered. The contact declined to take the vehicle in because it was the only means of transportation. The vehicle was not diagnosed or repaired. The manufacturer was contacted for buy-back assistance, but the request was denied. The failure mileage was approximately 15,000.

NHTSA ODI 11702237

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed, and determined that the high-voltage coolant heater had failed and needed to be replaced. The vehicle was repaired. The contact later received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to perform the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that the part was not yet available and referred the contact to the manufacturer for further assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue and informed the contact that the part had not yet been developed, and a notification letter would be sent once it became available. The contact had not experienced a failure related to the recalls. The approximate failure mileage was 9,000.

NHTSA ODI 11702242

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE); however, the parts to do the recall repairs were not yet available. The contact stated that the vehicle had not been charged as intended. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 3,003.

NHTSA ODI 11702348

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine). The contact called an unknown local dealer and the manufacturer, and the contact was informed that the recall remedies for all three recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11701859

The contact owns a 2024 Jeep Wrangler 4XE. The contact became aware that the VIN was included in NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure.

NHTSA ODI 11701431

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that upon coming to a complete stop at a stop sign, the message "Please Shift to Park" was displayed, and the contact became aware that the vehicle had no drive power. The contact turned off and restarted the vehicle, and the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V710000 (Electrical System), which included the VIN, but the part to do the recall repair was not yet available. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.

NHTSA ODI 11701450

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System). The contact called the local dealer and the manufacturer and was advised that the recall repair was not yet developed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure; however, the contact did not feel safe while driving or parking the vehicle.

NHTSA ODI 11701465

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11701161

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated while driving at approximately 35 MPH, the vehicle started to lose drive power. The contact stated that the accelerator pedal was depressed but the vehicle felt like it was stalling. The contact stated that the failure also occurred while driving on the highway or while attempting to merge onto the highway. The contact stated that there were no warning lights illuminated, but the speedometer displayed that the vehicle was decelerating, and the battery charge meter displayed that the battery had no charge. Additionally, the contact stated that the vehicle had started to slow independently while driving below 40 MPH. There was no warning light illuminated. The contact had taken the vehicle to a dealer several times, and it was diagnosed and determined that several software updates needed to be performed. Additionally, the dealer later replaced the charging port and an electrical harness. The vehicle was repaired; however, the failure persisted. The manufacturer was informed of the failure. The contact related the electrical failures to NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 10,000.

NHTSA ODI 11701297