What 641 owners told NHTSA about the 2024 Jeep Wrangler 4-door 392

Still no remedy for the engine recall. Vehicle gives me issues. Currently will not start, can not move the vehicle away from my driveway. Has bunch of electrical errors.

NHTSA ODI 11739109

* See list below for specifics - yes vehicle is available at mechanics location * 6 lane intersection - vehicle and myself were in center lane blocking traffic - made 911 call requesting officer since I was blocking traffic * See below for detailed description * No at this particular time, it is at the mechanic's shop for further investigation - shop was closed by the time the tow truck carried the jeep to the drop off location * See below for detailed description Within the last week the jeep turned off on its own while sitting with the engine running in a parking spot, it also automatically slowed down to less than 25 mph unable to give it gas and then a warning came on about the sway bar being disconnected, the check engine light came on for a few days then turned off by it self, the last incident some of the following warning lights came on before the jeep came to a stop on it's own while traveling approx 45 mph on a 6 lane street - serv 4wd, auto emergency braking unavailable, sway bar!, service electronic stability control, sway bar disconnect unavailable, forward collision warning off, adaptive cruise control fault, and as the jeep cut off the warning light for the plug status fault warning came on. The vehicle has been towed to a mechanic and they will let me know the status of the jeep once they have checked it out.

NHTSA ODI 11739143

I am reporting a serious safety concern with my 2024 Jeep Wrangler 4xe, VIN [XXX] . The apparent systems involved are the hybrid propulsion system, charging/high-voltage battery system, powertrain control system, and/or regenerative braking/deceleration system. The vehicle is available for inspection upon request. After prior battery/charging-related issues and recent Jeep recall service, the vehicle displayed a “Service Charging System” warning and the check-engine light came on. While driving home, the vehicle did not decelerate normally when I removed my foot from the accelerator. It felt like the Jeep continued propelling itself or maintaining speed without accelerator input. I drove approximately one mile down my street at about 40 mph, and the vehicle did not slow down as expected unless I applied the brakes firmly. I had to brake harder than normal to slow the vehicle. This created a serious safety risk because the vehicle appeared to continue moving at speed without normal deceleration, which could have caused a crash or prevented me from stopping in time. After the incident, the vehicle also turn off. It took multiple tries and about 20 minutes to turn off. The “Service Charging System” message and check-engine light remained on. The problem has not yet been reproduced or confirmed by a dealer or independent service center, but I am arranging for the vehicle to be towed/inspected and do not intend to drive it due to the safety concern. The vehicle was recently inspected/serviced by a Jeep dealer for recall-related work before this incident. I am requesting that the dealer/manufacturer inspect the vehicle and preserve all DTCs, freeze-frame data, module update records, HV battery/charging diagnostics, and any available accelerator/brake/propulsion data. No crash or injury occurred, but the vehicle created a serious safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11738374

See attached letter for complaint

NHTSA ODI 11738036

Yesterday evening we were driving and the orange check engine light came on. Followed by a red battery light, the red turtle and an exclamation point with a car and a speedometer symbol. It would not let me switch to electric e-save and kept me in hybrid mode. Regenerative braking would not work either. Once safely parked it was making a loud high pitched whining noise. It would also drop RPMs while idling and then they would rev up quickly. Once the tow truck arrived he tried to drive it up on the flat bed but it had no power to make it up the ramp and had to be pulled with the tow cable up the ramp. Another thing I have noticed as of the last 68c update is that when in electric mode and merging onto a freeway for example, it gets really sluggish at about 65mph and the gas engine won't kick in like it used to before the update. It doesn't go above 65 and slows down to about 62 even if my foot is pedal to the floor before ice kicks in. Makes it pretty dangerous to be merging with traffic going 70+.

NHTSA ODI 11736135

With the recent completion of recalls 68&78c , and a new HV battery, APPEARS TO ME, thatJeep has changed the software for the throttle response when in electric mode. The result creates a safety hazard as you lose pedal response and power when the battery reaches below 35% or about 9 miles remaining. On the highway the jeep loses all power and will not accelerate over 62 mph. And the same around town when you need that extra umph, the pedal becomes dead. More Scary when you’re on the highway!! The result? Since the electric power output is unavailable, you have to mash the pedal to the flow to kick it out of electric mode. But this is also unsafe as now you start the engine (often cold as I was running electric mode) and you smash the rpm’s over 6k to launch the gas engine (That can’t be good for the engine long term) . Before battery replacement and recall software updates, this process was very smooth and occurred with 5% or less battery life. This had occurred a few times and could probably reproduce it when this scenario is present

NHTSA ODI 11734981

On April 17th 2024 my vehicle received a recall update 68C regarding the plug-in hybrid electric vehicle battery. Two days later, I was driving on a major freeway in Southern California, noticed that the EV battery was not being depleted as it remained at 100%. Shortly thereafter, a check engine light came on, and the power was severely restricted. Within a few minutes, the vehicle completely lost power in the middle of the freeway and I was able to get over to the right shoulder. At this point, the vehicle had no power and I could not turn the vehicle off either regarding the electronics. I had the vehicle towed to the dealership in San Diego, and by the time it was at the dealership, the vehicle was in full lockout mode and had zero battery power left and could not even lock the doors. This caused a significant safety hazard as I was with my [XXX] child and the vehicle just completely lost power on the freeway. The vehicle is now at the dealership and they are giving me a very hard time saying that there is nothing wrong with it, but I have read that there have been many problems with this recall update. The dealership told me that the problem was a bad 12 V battery and that I needed to pay to replace that and I argued with them that that was not the problem and they are not addressing the major issue with a complete power loss on the freeway after a required software update that has known problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11732474

My Jeep Wrangler 4xe now has controlled/limited electric propulsion while driving in electric only mode after 68c recall was performed. With no warning while driving in electric only mode, my vehicle will not accelerate without accelerator press almost to the floor to activate the internal gas engine. This behavior on a cold run starts out fine, but as the vehicle(electrical system) warms, the limitations come on strong can catch the driver completely off guard if needing to accelerate quickly to merge into traffic or enter freeway on ramps. This erratic behavior is both dangerous to the driver along with other drivers on the road. My dealer has driven the vehicle on a short(in town) test drive and concluded the vehicle drives as intended by the manufacture. No warning are lamps visible, and as outside temps rise, this issue seems to be more apparent. This electrical behavior started the day I received my vehicle from the dealer after 68c recall was performed. The software that is now installed on these 4xe vehicles seem to be limiting/cutting the electrical output of the onboard high voltage battery to limit or eliminate heat stress on the internal battery known to catch fire and burn under heavy load. This creates a safety hazard to owners who drive these vehicles that basically stall out(no acceleration/dead pedal) without warning given to the operator prior to the software limiting the battery output to the vehicle drive train at will. When this occurs the electrical boost gauge on the 4xe dash will not rise above 25% no matter how far down you push the accelerator pedal, where normally(when not limited by software) the gauge can reach 100% during the electrical acceleration process.

NHTSA ODI 11732035

Vehicle shut off while driving. Luckily we were in right lane and we just drifted into breakdown lane with no power steering or power braking. These cars are unsafe 2500-4000 lb missiles going down the roadway and the government is continuing to allow them on the roadway with serious life jeopardizing known defects. The dealers point at Jeep, Jeep points to dealers, both point to Stelantis and it an endless run around. All we want is out of the lease and nobody will help. We can’t drive the car as it’s unsafe. Our dealer is trying to help and gave us a loaner car (of much less value) but we are paying a lease on a much higher cost car while driving a low value loaner, meanwhile Stelantis just ignores the request to be let out of the lease without paying the full lease value on turn in. That’s over $13,000 if we turn it in now. Stelantis says work with your dealer. The dealer says we can’t do anything until they come out with a fix. We just want out of the lease. These cars are unsafe, by their own admission, and should not be on the roadways.

NHTSA ODI 11732051

While driving approximately 35 MPH on a 4 lane major roadway, the vehicle suddenly shut off in motion, resulting in a complete loss of power. This included loss of power steering and the ABS system. The vehicle effectively locked up, and a message appeared on the display instructing me to place the vehicle in park. As a result of the shutdown, the vehicle lost all propulsion and came to a complete stop in an active travel lane of a high-speed roadway. There was no ability to maneuver the vehicle out of traffic. I could not steer it to safety, restart it, or shift it into neutral. The vehicle was fully immobilized in the roadway. This left me and my family stopped in an active lane of traffic, exposed to oncoming vehicles traveling at highway speeds, creating an immediate and serious risk of collision. At the time of the incident, I had two children in the vehicle. We remained in this dangerous position until police arrived and an hour after. The vehicle ultimately had to be removed from the roadway with assistance, as it was not operable. During the event, there was a total loss of electrical power. The critical safety systems, including brake lights, were not functioning during the shutdown. After attempting to reset the battery, the vehicle continued to malfunction. It would not properly turn on or off, wouldn't shift into neutral and remained unable to be moved. This is the third occurrence of this; once was while driving at highway speeds. All warning lights, including the battery light, were illuminated. The vehicle is subject to an active recall; however, I have been informed that there is currently no available remedy . Despite this, the dealership and Stellantis advised that the vehicle was safe to operate. Given the repeated loss of power while driving, the inability to move the vehicle out of an active roadway, and the absence of an available repair, this vehicle presents a serious safety risk and I should be able to turn this vehicle in with refund.

NHTSA ODI 11732138

After the 68c recall the power of the electric drive is limited. Frequent power loss occurs on highway driving during acceleration (merging onto highway or passing other cars). Despite the battery being charged up to 50% there is only 25% power available. The car is a plug in hybrid vehicle. The internal combustion engine states in these cases with several seconds delay. During that time the car does not accelerate sufficiently to safely merge onto a highway or pass other cars. The power loss happens without warning during critical drive situations like merging onto a highway or passing other cars. The driver expects a continuous level of power by the car, not a sudden power loss. This is reported by countless other drivers on all social media platform as a consequence of the 68C recall that affects 350 000 Jeep Wrangler 4xe and Grand Cherokee 4xe. Jeep does not respond to customer complaints or requests for clarification.

NHTSA ODI 11731459

entire vehicle shuts down, without warning. was driving down road all of sudden the truck shut off no not engine,electrical, stearing etc. Was confirmed at dealer. no not until after it shut down did a waning appear.

NHTSA ODI 11730390

On December 10, 2025, at approximately 7:30 PM, I experienced a complete and sudden power loss while driving home. Without any warning, my vehicle shut down entirely in the middle of the road. I was unable to move the vehicle to safety, shift it into park or neutral, or regain any control of the vehicle. This left me stranded in an extremely dangerous situation, exposed to oncoming traffic and at significant personal risk. Due to the total failure of the vehicle, I was forced to have it towed to a Jeep dealership. A vehicle of this age and condition should not experience a catastrophic failure of this nature—especially one that creates such a severe safety hazard. This incident has caused serious concern regarding the reliability and safety of my vehicle. A complete loss of power while driving is unacceptable and could have resulted in a far more serious outcome. I am requesting a full investigation into this failure, a clear explanation of the cause, and immediate corrective action. Additionally, I expect Jeep to address the safety implications of this issue and provide assurance that this will not happen again. Please treat this matter with urgency. I expect prompt communication and a resolution.

NHTSA ODI 11730212

My 2024 Jeep Wrangler 4xe is subject to Recall 78C (NHTSA #25V-766) regarding sand contamination in the engine. The manufacturer officially warns that this defect can cause 'catastrophic engine failure' resulting in a 'vehicle fire' or an 'unrecoverable loss of propulsion'. As of April 2026, the manufacturer has no available fix for this safety hazard. Simultaneously, the vehicle suffers from persistent electrical failures. Despite a repair attempt on March 3, 2026, where the 12V battery was replaced under warranty, the vehicle continues to display 'Aux Switches Temporarily Unavailable' errors accompanied by constant audible chiming while driving. These combined defects create an extreme and unreasonable safety risk. Because the manufacturer has admitted the engine is a fire hazard but cannot provide a repair, the vehicle is effectively unmarketable and unsafe for operation. I am currently grounded and utilizing a rental vehicle as I do not feel safe operating this Jeep.

NHTSA ODI 11729320

See attached document for complaint.

NHTSA ODI 11728574

My 2024 Jeep Wrangler 4XE has been out of service for a total of 23 days across two separate dealer visits for battery-related safety recall repairs. The vehicle currently has two open recalls with no available remedy: Recall #78C (NHTSA #25V-766) - PHEV safety recall related to hybrid battery fire risk. Parts are unavailable. Recall #A7C (NHTSA #25V-710) - FOTA firmware update recall due to potential loss of power while driving. No fix available. During the most recent service visit (02/26/2026 through 03/11/2026, 13 days) at Town & Country Jeep in Levittown, NY, the hybrid battery was fully removed and replaced under Recall #68C. Despite the battery replacement, the vehicle sometimes stops charging when plugged in, requiring me to unplug and replug to resume charging. The two remaining open recalls have no available parts or fix. One of them (Recall #A7C) involves a potential complete loss of power while driving, which is a serious safety hazard. The 4XE model was discontinued in 2026. I am driving a vehicle with known unresolved safety defects and no timeline for a remedy. No crash or injury has occurred. No fire has occurred.

NHTSA ODI 11727505

Jeep has failed to provide a solution or a refund for the recall 78c for the wrangler 4xe. I am unable to park in my garage or any garage, I’m unable to use the electric features of the hybrid, and I’m uncertain of the fire risk will impact my vehicle. I would like reimbursement for the lack of functionality for the past 4 months. And I would like to turn in the leased vehicle since they still have no solution. I want penalties waived.

NHTSA ODI 11726220

I am submitting this complaint regarding a new safety incident involving my 2024 Jeep Wrangler 4xe after completion of the repair associated with Recall 68C. The Recall 68C repair was completed on January 28, 2026. After that repair, the vehicle experienced new and serious operating failures. The vehicle repeatedly tripped my home charging circuit during charging attempts. In addition, the vehicle's electric mode malfunctioned despite the battery showing charge. The vehicle then experienced loss of propulsion and stalled while driving, creating a serious safety risk. Because of this incident, the vehicle was towed through Jeep Roadside Assistance and is now at Schumacher Jeep in [XXX] for diagnosis. The vehicle is currently not safely operable. Recall 78C also remains open with no available remedy. This complaint is being submitted as a new safety incident following completion of the Recall 68C repair, and it should be reviewed together with my prior ODI complaints, including ODI XXXand ODI XXX. I can provide supporting documentation, including recall records, repair records, tow documentation, and dealer information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11726099

First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states recall 78C repairs are still unavailable. Awaiting information from Merrick Jeep March 16, 2026 Email to stellantis officially requesting early lease termination due to extreme safety issues (recall 78C) and two incidents of hybrid electrical system failure in 2 months. Received case number 00319759.

NHTSA ODI 11724592

See attached document for complaint. Sir: You are aware that this vehicle has two active Recall Notices attached to it; either of which can result in a vehicle fire, sudden loss of power, and loss of life or injury. Which means that I own an expensive vehicle which cannot be safely driven. Nor can it be traded in for another vehicle in its current condition. The manufacturer does not have an available fix for 25V-766 (engine contaminated with sand during manufacturing process); and since this defect can (in their own words) " ... lead to a catastrophic engine failure ... " it is unsafe to drive this vehicle at any speed. The other recall involves defects with the battery pack, which can lead to vehicle fire. There is no available fix for this defect either. My dealer has already attempted unsatisfactorily to correct multiple problems with the hybrid power system unrelated to the recall. Is the NHTSA planning to do anything to assist the thousands of people who own hybrid Jeep Wranglers affected by these defective systems? It would seem to me that the manufacturer should be mandated to repurchase these dangerous vehicles from the owners at market value or to provide a replacement vehicle of equal or greater value. The American drivers who own these dangerous vehicles should not continue to be put at risk any longer.

NHTSA ODI 11723773

JEEP Wrangler 2024 Issues PLATE NUMBER [XXX] BIN # [XXX] To whom it may concern, I would like to request a courtesy incentive or compensation due to the repeated recalls and repair situations with my Jeep Wrangler. There have been three lengthy recall repairs this winter. The extended repair times, especially when parts are back-ordered, have resulted in wasted time and additional mileage on my lease from trips to the dealership, appointments, and test drives. The electric engine issues have been particularly concerning, as the failure has rendered the vehicle inoperable on some occasions, posing a significant safety risk. There have been instances where the vehicle has completely stopped, created a dragging effect, and failed to start in winter, while experiencing malfunctions in all electric components. My fuel consumption has significantly increased over the past three months due to these repairs, and I am no longer able to effectively use the electric engine feature. The service department has been unable to diagnose the electric engine failure after multiple attempts, and as a result, the battery is being overcharged without engaging the electric motor. There have been numerous unresolved issues and repairs that have not been successfully completed. I acquired this hybrid vehicle after considering the advertising regarding its favorable fuel efficiency and the electric rechargeable engine feature. However, this feature has not been utilized this winter due to repeated malfunctions, recalls, or a combination of both. Since late November 2025, this electric engine has consistently ceased to function. Several scheduled repair diagnostic appointments were postponed by the dealer due to a busy service schedule and a shortage of staff at the repair facility. Additionally, I need to request unpaid time off from my job, as the dealer is unable to provide a loan vehicle while my jeep is being repaired. This has caused significant inconvenience and fina INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11723715

I own a 2024 Jeep Wrangler Rubicon 4xe (VIN [XXX]) that is subject to a federally mandated safety recall involving the high-voltage battery system. I attempted to have the recall performed by an authorized Jeep/Stellantis dealership, Carson Chrysler Jeep Dodge Ram in Carson City, Nevada. During communications with the dealership’s Service Manager, I was informed that the dealership would not perform the recall unless I signed dealership-specific authorization documents and agreed to their internal policies. The dealership further stated that if their evaluation determined the hybrid battery required replacement, they would retain (“quarantine”) the vehicle for an extended period and would not provide alternative transportation beyond a limited initial period, requiring me to pay for a rental thereafter. I objected to being required to pay transportation costs caused by a manufacturer safety recall and to signing waivers as a condition of recall service. I made clear that I was requesting that the recall be performed. The dealership then refused further service and removed me as a customer, stating that because I would not agree to their conditions they would not perform the recall and recommending I find another dealer. I subsequently sent written notice to Stellantis / Jeep corporate headquarters explaining the situation and requesting assistance to complete the recall. Stellantis did not respond to either of my written notices. As a result, my vehicle remains subject to an unresolved safety recall despite my good-faith efforts to have the recall performed by an authorized dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11722632

See attached document for complaint. I want to love my Jeep. However I cannot. How is it that Stellantis corporation and Jeep are allowed by the applicable government agencies to not be responsible to 2024 JEEP 4xe customers for the current safety and depreciation concerns for their 4xe vehicles? The recent email offering a $100 gift card was extremely insulting. My reasons for purchasing Jeep: • Typical resale value of Jeep has been great. o History shows typical depreciation is 30% over 5 years. o My 2024 Jeep has realized 55% depreciation in one model year due to the problems and recalls. o My 2024 4xe has lost value from $62,802 to $28,000 (Kelly Blue Book) in one model year if you can find someone to buy it with the three pending recalls and no fix. • Advertised gas mileage o The window sticker indicates 49 mpg when charged. • The reality is that the highest gas mileage I have seen for the Jeep, even when fully charged, is 21.6 mpg. • Local dealer with a good history of service o Dealer cannot help because they do not have instructions or direction from Stellantis on how to manage the 4xe problems. o Service manager said a 3-week wait for rental. • Pride of ownership. o Jeep owners have a bond and tend to take pride in their JEEP. • It is not safe to park my new Jeep in my garage. • How can I protect it if It must stay outside in the elements. • Safety o Jeeps tend to be safe. However, this Jeep is not. • Battery fires- this has been a safety issue since 27 Sep 2024. • Engine casting problems that can cause catastrophic failure • Pushed software download with errors that caused my Jeep to shut off when driving without warning. • Since pushed download the radio cuts in and out. 3 My questions • Why is the NHFTSA and FTC allowing Stellantis to keep these unsafe vehicles on the road without action, besides announced recalls without a solution? • How does the EPA allow and justify the mileage shown on the window sticker that is not even close to a reality? • Where is the justice to Jeep owners for lack of safety and loss of value? • What agency is going to step up and hold Stellantis accountable for: o Risk of driving an unsafe vehicle • Battery fires • Unsafe engine casting could cause catastrophic failure • Pushed software that caused vehicle to shut off when driving o Inability to use the charging system • $12K in added cost for Hybrid when vehicle was purchased • Recall states to not charge the vehicle. o Wear and tear on a vehicle that cannot be parked in the garage. o False mileage claims o Extreme vehicle depreciation due to safety issues. In closing, I have a 2024 JEEP Wrangler 4xe Hybrid that is under recalls without solution. • I cannot drive it • It died wtien I was driving it on the freeway due to downloaded factory software and could have caused an accident • I cannot sell it • I cannot park it in my garage • I cannot get even close to the claimed gas mileage • It has lost 55% of value in one model year because of manufacturing issues Possible solutions • Return the Jeeps to correct any issues before returning and issue no-cost rentals. • Reimburse buyers for time, false mileage claims, inconvenience, and loss of value. Or • Stellantis offers a buy back for 4xe's at a fair price based on past resell

NHTSA ODI 11722406

Issue type: 1.) Electrical system / hybrid battery 2.) Safety recall with no remedy My 2024 Jeep Wrangler 4xe currently has open safety recalls (78C and A7C) with no available remedy. These recalls have been open for several months. I have been advised that the vehicle may pose a safety risk, yet I am continuing to make lease payments and rely on the vehicle for transportation. The manufacturer has not provided a repair timeline or resolution. I do not feel safe operating the vehicle and am seeking assistance because the defect cannot currently be repaired.

NHTSA ODI 11722533

1. COMPONENT FAILURE & TECHNICAL IMPAIRMENT: The vehicle is experiencing a total failure of its hybrid and internal combustion systems. On Jan 30, 2026, the vehicle received the "68C" battery software update. By Feb 6, the system failed, rendering Electric Mode Unavailable and triggering "Electric Mode unavailable" warnings. This is not a software glitch; it is a failure of the manufacturer's official remedy to conform the vehicle to warranty. Additionally, documented external oil pooling on the engine cover indicates internal pressure/seal failure directly related to the sand-contamination defect in Recall 78C. 2. HIGH SAFETY RISK: My safety is at extreme risk every time I operate this vehicle. • Recall 78C (Engine Fire/Failure): The manufacturer admits a 100% defect rate for my engine block (NHTSA 25V766). The defect involves abrasive sand circulating in the engine, which leads to "catastrophic engine failure" or fire. Stellantis has issued an advisory in multiple jurisdictions because this failure can happen without warning at highway speeds. • Recall 68C (Battery Fire): The high-voltage battery has an internal short-circuit risk. The fact that my EV system failed on Feb 6 proves the internal battery cells are unstable. Driving a vehicle with a known high-voltage fire risk and an unfixable engine defect creates an intolerable safety hazard for me and other motorists. 3. SUBSTANTIAL IMPAIRMENT OF VALUE AND USE: The vehicle’s value has been destroyed. I am paying for a high-performance hybrid that cannot use electricity and an engine that is self-destructing from the inside. Because the manufacturer has no remedy for 78C after 3+ months, the vehicle is fundamentally unrepairable. The safety directives (Park Outside/No Charging) and the physical mechanical failures constitute a total impairment of the vehicle I purchased.

NHTSA ODI 11720804