What 262 owners told NHTSA about the 2023 Ford Maverick Later Release

Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11576483

While attempting to turn left at an intersection, my hybrid vehicle suddenly became unresponsive. The dashboard lit up with several warnings and it would only idle using its electric motor. It would then accelerate to top electric-only speed despite me not applying my foot to the accelerator. My safety and others was put at risk because I was turning left at a busy intersection. My local dealer (from whom I purchased the vehicle) cleared the errors and then drove several hundred miles without any errors and without replicating the problem.

NHTSA ODI 11576413

I was driving on a freeway and my vehicle went into "Powertrain malfunction/Reduced power mode " and slowed me down from 65 -70 miles an hours to under 20 miles an hour. This almost cause a semi to slam into the back of my vehicle missing me by inches. The dealership is unable to recreate this issue but confirmed it did happen. Ford and the dealership have been giving me a run around with this since they can't diagnose the issue.

NHTSA ODI 11576011

VEHICLE PROPULSION SYSTEM (ENGINE AND HYBRID SYSTEM) QUIT WITHOUT WARNING ON A BUSY FREEWAY. WOULD NOT RESTART WHILE MOVING AND ATTEMPTING TO GO TO SAFE AREA. AFTER PARKING ON SIDE OF FREEWAY AND SHUTTING OFF ALL ENGINE RELATED SYSTEMS I WAS ABLE TO RESTART AND CONTINUE. SAFETY: NOT SAFE TO PARK IN MIDDLE OF FREEWAY. NO INDICATIONS OF PROBLEM ON ANY INSTRUMENTS. FUEL WAS AT ABOUT 5/8 FULL. TAKING CAR BACKTO CARMAX TOMORROW UNDER 30 DAY RETURN POLICY.

NHTSA ODI 11576089

This is my second complaint on this vehicle for the same issue. While driving on the interstate my vehicle suddenly loses all power and shuts off. After the initial incident the vehicle was sent to a ford dealership. It was stated on repair order that: found code u1010: invalid internal control module monitoring data reveived from hybrid pcm Correction ford states to check for updates clear codes and retest, if no issues comes back communication network got crowded The vehicle was released to me and the same issue occurred approximately 45 minutes into my trip hard. This is very dangerous to be happening with no resolution from Ford.

NHTSA ODI 11576114

While on the interstate, the vehicle suddenly shut off, leaving the instrument panel fully lit with every warning light. The vehicle was unresponsive and powerless, posing an extremely hazardous situation for myself, passengers and others on the road. After I was able to get into a safe location I attempted to start the vehicle again. It remained unresponsive for quite some time and the vehicle had to be towed to a dealership. A quick google search indicates this issue is becoming prevalent in the Ford Maverick.

NHTSA ODI 11575364

The contact owns a 2023 Ford Maverick. The contact stated while driving approximately 70 MPH, the wheels locked up as if the contact had depressed the brake pedal. The contact stated that the vehicle decelerated to approximately 20 MPH and he observed that the "Service Advancetrac" and the check engine warning lights had illuminated. The contact stated that other unknown warning lights were illuminated. The contact pulled the vehicle over and stopped. The contact turned off and restarted the vehicle however, the "Service Advancetrac" and check engine lights remained illuminated. The contact stated that he drove the vehicle off the highway however, while driving the vehicle would not accelerate above 35 MPH. Additionally, the contact stated that the vehicle was unintentionally accelerating while depressing the brake pedal. The contact stated that the vehicle would accelerate and maintain 35 MPH. The contact had the vehicle towed to a local dealer. The vehicle was not diagnosed or repaired. The contact stated that before the failure the dealer had updated an unknown software application on the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 30,700.

NHTSA ODI 11573950

The contact owns a 2023 Ford Maverick. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer, where the PCM was reset. The vehicle was repaired. While driving at unknown speeds, the brake pedal was depressed, and the vehicle began to shake. The vehicle was taken back to the same local dealer, and the contact was informed that the ABS was engaged. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to another dealer. The contact stated that the failure was related to TSB: 22-2493 (Service Brakes). The failure mileage was approximately 800.

NHTSA ODI 11573094

The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

NHTSA ODI 11571653

The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

NHTSA ODI 11571654

The contact called on behalf of his company that owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11567822

Turned the corner to accelerate at normal speed up a slight incline, and gas pedal stopped working. Typically when accelerating up a hill, the gauge on the left will move past the green "battery" section and the engine will kick on, but this time nothing happened. The vehicle slowed to a stop, and I put in park, then put in drive again and it worked seemingly fine. No check engine or any other warning lights were on. This issue has been experienced by several people in the Ford Maverick Hybrid online forum, so I'm not alone. I'm concerned that if this happens when turning onto a road, or merging onto a highway, it could be very dangerous.

NHTSA ODI 11554933

This morning I was driving to work (65mph cruise control, 45 degrees F outside, heated seats ON), out of nowhere I felt myself slowing down right after I went over a railroad track (pretty decent bump) on the highway. As I was slowing down I noticed that my cruise control had turned itself off and when trying to turn it back on (pressing set+, set-, and the toggle CC on/off button) it wasn't responding. After realizing that setting my cruise control wasn't working I tried accelerating on my gas pedal but nothing was happening and I was still slowing down. I tried again and noticed that when I accelerated, the needle on the left side gauge wasn't going past the green battery section even when accelerating harder than normal. Everything in the vehicle seemed to be working properly as far as power steering, lights, breaking, dashboard, etc. Eventually I pulled over to the side of the road, put it in park, put it back in drive, and everything was fine for another 70 miles on the day.

NHTSA ODI 11551986

I have an issue where my Ford Maverick sometimes, randomly will be nudging, surging, or pulsing forward (I'm not sure how to describe it) despite your foot being on the brake. It occurs most often on cold mornings, when you first start the truck, have your foot on the brake and shift from park to drive, before you release the brake (take your foot off the pedal) you notice the truck is going: bump bump bump bump bump, like a forward nudge push forward. Even though this has mostly occurred first thing in the morning it has occurred at other times while stopped at a red light, stopped in front of a pedestrian crosswalk, and stopped in front of school + children. It's really concerning the despite having your foot on the brake the truck is still trying to lurch forward.

NHTSA ODI 11550345

The truck shudders when turning off the ICE and switching to electric. It has progressively gotten worse since around 5000 miles. Group research on online forums suggests this is the damper on the flywheel. Because it's progressively getting worse, even at 8000 miles, I am concerned it will leave me stranded when the whole transmission blows apart. It makes an awful noise that sounds like grinding when the shuddering occurs. It does not happen every time the engine turns off, but the entire transition between electric and ICE is extremely rough.

NHTSA ODI 11538142

Vehicle will not accelerate faster after stopping. Runs at less than 5 mph for 3-4 minutes and will accelerate afterwards. If stop again it will continue stalling during acceleration. Very unsafe in traffic. Rear end collision would take place as the driver id that vehicle is not aware of the stalling.

NHTSA ODI 11537406

When I am driving my car and the car goes from the gas engine to the electric engine (at slow speeds. Usually under 40mph) the steering wheel and car will shack or vibrate. Sometimes really violently or sometimes just a little. Now my car makes a really bad rattling sound like metal is bouncing around. Ford saids it’s normal. I have driven other hybrid and never experienced this to this extent. It was scary at first. I thought something happened to my car or I hit something.

NHTSA ODI 11532015

Engine shudders when switching from gas to electric mode. The sound is terrible and only started recently. The 2022 model apparently has the same problem. Sounds like running over a rumble strip. Concerned it may shut off while driving or otherwise. Happens at idle and while driving.

NHTSA ODI 11530441

The contact owns a 2023 Ford Maverick. The contact stated while driving 80 MPH, the transmission inadvertently shifted into neutral(N) and the vehicle lost motive power. Additionally, the instrument panel lights flickered. The contact related the failure to NHTSA Campaign Number: 23V380000 (Engine). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,500.

NHTSA ODI 11530453