What 262 owners told NHTSA about the 2023 Ford Maverick Later Release

The contact owns a 2023 Ford Maverick. The contact stated that on some occasions when the vehicle was started, there was an abnormal odor of overcharged battery in the cabin of the vehicle. The contact also stated on several occasions, the odor made his eyes swell with tears, especially in the hotter months of the year. The vehicle was taken to a dealer however, the failure could not be replicated; however, the mechanic observed the same odor of the overcharged battery. The dealer contacted the manufacturer and was advised that the odor was normal. The contact stated that manufacturer had stated that only two instances were reported and there would be no assistance. The failure mileage was approximately 24,500.

NHTSA ODI 11625172

Vehicle was travelling on freeway at freeway speeds suddenly without notable cause the vehicle electrical stopped, giving multiple warning in succession, cutting speed rapidly to 35 mph, with no acceleration pedal response and an automatic speed of 35 on battery power with the ability to break, but with no control of speed and only regulated by break pedal. Pulled vehicle to side of road and put in park, parking break automatically engaged. Vehicle had alarms on all automatic systems being off. Turning vehicle on and off did not effect response. After checking engine visually, was able to turn vehicle on with no alarms or issues. This has happened in both my Mavericks and almost led to a fatal collision in the 2022 Maverick.

NHTSA ODI 11616612

I started the Car and it made loud boom boom sounds like as if I was at a loud concert for about 10 seconds. That stopped but then loud static or electrical sound continued even after car was turned off. Re started and the sound continued. The initial sound shook me and wife. Where wife refuses to get back in. Also the initial sound wife said she smelt smoke. I faintly smelled a burnt wire smell. The next day while driving the system made more of the static/ electrical noise and didn’t stop until I parked and shut off system for about 10 min. I will be taking truck into dealer ship tomorrow.

NHTSA ODI 11616721

Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11611075

There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.

NHTSA ODI 11606770

Rear Passenger Window failed to come back up after being opened. Diagnosed as Master Window Control. Seen several complains on Maverick Truck Forum similar to mine.

NHTSA ODI 11605401

Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.

NHTSA ODI 11604003

There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.

NHTSA ODI 11604043

Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.

NHTSA ODI 11603646

Having issues with my Back up Camera. Many times I can back almost all the way out of a spot before the camera comes on. Saturday night my screen froze while driving with maps on the screen, and the reverse camera did not work at all for 6 hours of driving until I let the truck sit until morning. Shutting it off for 10 minutes did not reset the system. The Backup camera was completely disabled. Other times there is a 5-10 second delay in it turning on. I am often times done backing up before the screen on the dash shows the camera view.

NHTSA ODI 11598314

[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11597972

5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.

NHTSA ODI 11593341

Saturday [XXX] picked up maverick from dealer service at 11:00 am. Vehicle was reprogrammed for current recall, dash board was replaced, and oil change. After about 40 miles of driving the vehicle electrical systems shut down completely while driving on a busy 6 lane Blvd.. All systems went out nearly causing a collision. All warning lights and notices flashed quickly as the truck died. The last message told us to contact 911. Vehicle rolled a few more yards allowing us to get on a smaller side street before it came to a complete stop. Vehicle would not start or move. I had it towed back to the dealer at 5:00 pm. Service department closed Sunday and Monday [XXX]. Vehicle was left in an unguarded lot as instructed by sales manager on duty. I will be able to contact service department when they open Tuesday morning. This was a very serious event which could have easily lead to major injuries. We have planned a 1200 mile trip to Idaho this coming weekend to assist with family health issues. Now we will feel unsafe in our Maverick and can not use it due to our safety concerns. Now on line I see several reports of the same serious issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11590930

While driving on [XXX] [XXX] at approximately 9:15 PM vehicle suddenly lost power in the middle of traffic, couldn't keep speed (was driving roughly 70 mph) then started losing speed down to 30 mph although my foot was pressing the gas pedal to the floor. Warning lights came on, a message about being unable to engage a gear, loss of collision sensors and check battery, service engine light came on. Because I was on the truck and car portion of the highway (in further most left lane) I was nearly struck several times. Hazards were going on and off. When I made it to the shoulder I called FORD 24 hour service. I was on an out of town trip from PA to NYC a little more than halfway there. The rep told me Ford policy was to tow to the nearest dealership or within 50 miles, I'd have to cover the rest, quoted at $175 to take me to the dealership of origin & my home. By this time it was after 10:30. I was 49 miles from my destination so I asked for the closest dealership to that. Was charged $22.50 for 4 mile overage. Was NOT informed the tow service couldn't pick me up from the highway, rather was told I'd be texted with an eta, which came 10 minutes later with a 40-70 minute estimate. Then the tow company called to say I'd have to get state police to tow me off highway first, THEN call back with a pick up address. Not wanting to wait on the dangers shoulder ANOTHER 2 HOURS, I had to ride the shoulder with hazards on approximately 1 mile to get off highway. Car wasn't able to go past 30 mph and dropped as low as 10. The service center also gave tow driver wrong address (showroom not service) and tow driver dropped my car off in a tow zone once we found the service center. Disgusted with the lack of accountability and responsibilities, I wasn't safe until 2:30 AM. The next morning called service from hotel to beg for same day appointment as I was stranded, was almost sent home with a "few days or more" diagnostic estimate even after mentioning BCM recall news (no notice y INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11586914

The contact owns a 2023 Ford Maverick. The contact stated that the vehicle would intermittently fail to start up after multiple attempts without warning. After jumpstarting the engine, the contact managed to drive the vehicle to a dealer where they updated the control module software. The contact was also advised by the dealer that if the failure persisted to continue jumpstarting the vehicle. The manufacturer was notified of the failure and was referred to the NHTSA Hotline for further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 1,000.

NHTSA ODI 11586711

I was on a freeway cruising around 85 mph when all of a sudden my truck lost power and went into limp mode. I had 3 dash warnings about powertrain malfunction, front end collision being unavailable, and something about engaging gear at low speeds. This has happened once before. Same three messages. The vehicle loses power and speed FAST. Luckily both times I was able to pull over and turn the vehicle off and back on and it just has a check engine light and drives normal again. I have had one software recall completed on my truck and I have 17,000 miles.

NHTSA ODI 11586472

After having recall 23E09 performed the vehicle loses power and shifts to Neutral while driving. When this happens I am unable to shift back to Drive. The display reads “Gear Selected will Engage at Low Speed.” The "D" in the gear shift flashes. Once speed is reduced to around 5 MPH, the parking brake turns on automatically. The check engine light turns on, a "gear light" on the dash board is on, along with traction control light. The display then reads, “Shift to Park,” “Service AdvanceTrac,” “Hill Start Assist Not Available,” “Pre-Collision Assist Not Available,” and “Service vehicle soon.” After turning the vehicle off and back on again, the vehicle will drive normally with a check engine light still present. The check engine light eventually turns off until the cycle repeats itself and the same issue occurs again. Code: U1011 - Invalid Internal Control Module Monitoring Data Received from ECM/PCM Code: U1028 - ABS Control Module Received Invalid Data from ECM/PCM 'A' Code: U1010 - Invalid Internal Control Module Monitoring Data Received from Hybrid Powertrain Control Module These codes are present each time this issue occurs. This vehicle is unsafe to drive as it loses power on the freeway without notice. This has happened to me 5 times since having recall 23E09 performed on [XXX]. Many other Ford Maverick owners are reporting the same issue on online forums after having this recall. Ford needs to take action before this kills somebody. I have taken the vehicle to Tri State Ford in Amarillo, TX and they say that they are unable to replicate the issue and that they cannot reprogram the PCM & SOBDMC until Ford releases an official fix. The odometer readings when the vehicle has lost power have been 2135, 2437, 3130, 3201, and 3864. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11586236

The contact owns a 2023 Ford Maverick. The contact stated that while starting the vehicle, the contact observed a loud exploding noise coming from the speakers. Additionally, the contact stated that when the vehicle was turned off, she observed a loud crackling noise emanating from the radio. The contact stated that several lights on the instrument panel flashed on and off. The contact sustained ear injuries. Medical attention was not sought. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,000.

NHTSA ODI 11585146

1 month after sofware update car lost power while driving, pulled over, restarted and now getting check engine light and u1011, u1028, u1010 error codes.

NHTSA ODI 11584210

I had 2 recalls fixed about 3 weeks ago. Today I was driving & my Maverick malfunctioned. (Maybe it's what they call Limp mode.) Many alerts & icons started flashing, I was prompted to pull over & call a dealer. I pulled over, was able to take some pics but some icons were no longer showing. I tried restarting the vehicle after a couple mins = same thing. I shut if off waited a few minutes & it worked. Well, check engine is still lit & some of the safety features won't turn on. I have copilot 360, lane keeping, etc, but most of those features are still affected. I called the dealer & am waiting for a call back. Many other Maverick hybrid owners have told me this happened after their recall fix. I wish I didn't get the recalls fixed.

NHTSA ODI 11583541

For no reason the truck would not start. No electric signal at all inside the truck either. Also the ignition and steering were locked. Called Ford to send out someone to jump the truck. It then started right away. Also took to the Ford dealer to have them check it out. They could find nothing wrong. I also have had a problem with the truck not starting after driving it and then parking it. The battery will not respond, igniton will not work, not able to shift it at all. Completely locked up. I have to try starting the truck another couple of times for the green READY to come on. This is concerning as I do not understand why the truck locks up. This has happened on at least four occasions since I purchased this truck at the end of June 2023

NHTSA ODI 11583542

On [XXX] at approx. 9:30PM I was traveling on [XXX] in Garland, TX, at 70mph when my vehicle experienced a sudden loss of power, with speed immediately dropping to about 35-40mph. Cluster showed prompts saying 1) cannot use selected gear at this speed (light under "D" was flashing), 2) pre-collision not available; 3) Airbags sensor bad; 4) power-train warning; and, several others before telling me engine needed service. When I tried to accelerate it would go no faster than 25mph. When I applied the brakes and released them it would then accelerate to 35-40mph on its own. Engine light started flashing. When able to do so I pulled over and turned vehicle off. I started it back up and engine light stayed lit, but it continued to experience loss of power and go no faster than 25mph. Again, when I applied the brakes and released them it would accelerate to 35-40mph all on its own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11583215

I was driving down the road at roughly 45 mph when all of the sudden my car went into neutral I was no longer able to accelerate. I was in the middle of a four-lane road with a traffic light coming up in cars coming from the opposite direction. I happen to be very lucky and right next to the Ford dealership when this happened, but this could be a major safety issue as others would not be so fortunate when vehicle was thrown into neutral. All the dash lights came on the check engine light came on. Wrench icon popped up on the instrument cluster as my car began to slow down as I pulled over once I got to roughly 5 mph the parking break engaged and came to a screeching halt. I was not able to disengage the parking break and could not move the vehicle into the drive position anymore. As stated before I was right next to the Ford dealership when this happened so I walked over and talked to the service center, they didn’t see any errors on my vehicle so I walked back to it started it up and the only remaining light was the check engine light and I was able to drive it over to the Ford dealership at which point the gentleman said he was able to see the errors. I have done a lot of reading online and this is called limp mode but is doing nothing to acknowledge this or proactively fix this on vehicles. From my understanding, this issue does not happen until after there are recalls done on the vehicle. I took my car into the shop at 9200 miles. Had it serviced for an oil change at which point Ford did two service recalls and now I’m experiencing this issue

NHTSA ODI 11583334

I had just driven roughly 30 freeway miles on my way home and the truck suddenly flashes a barrage of errors, ESC fails, gear selection at low speed message, hill assist disable, pre-collision assist disabled, ABS light is on, MIL is on, service wrench is on, and drive mode selection is disabled. My truck lost all response to gas pedal, slows down and then slams on the parking brake at like 1-2 mph. I shut it down, started it back up. I had no gas pedal input. The truck self-accelerates up to 30-35 mph. I don't know at which speed it would've stopped accelerating because because the speed limit was only 30 mph. I ended up just riding the brakes to keep the speed down for 3/4 mile so I could get home. I went to reverse into my space at home and the truck was self accelerating in reverse as well. Normally it just rolls back slowly, but this truck was really moving. I abandoned the idea of backing in because I was scared it would just drive itself into the wall. I will not go back out on the roads in Los Angeles driving this vehicle until this is fixed, I would knowingly be putting my life and others lives in serious danger. I was fortunate that I had read about this happening in the past few weeks to several other Maverick owners who have had this problem, so I was aware of what was happening when it started and was only going about 30 mph and there wasn't much traffic around because it was a rainy night. This would've been horrifying if I were on the freeway or in moving traffic, which has happened to others. According to what I've found on the internet, this issue it is a result of some bad software installed in a recent recall. I had the recall done on [XXX] when I had an oil change. Not sure if this is appropriate but this is a reddit thread from a month ago with a bunch of other drivers that have had this happen: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11583020

Vehicle was traveling at 35 MPH. Vehicle shuddered and lost propulsion. Dash displayed following message: "Gear Selected will Engage at Low Speed" The "D" indicator on the shift knob was flashing. Vehicle was able to be pulled to side of road at very low speed. The following error messages were displayed in sequence: "Hill Start Assist Not Available" Pre-Collision Assist Not Available" "Service AdvanceTrac" Additionally, the following error light were iluminated: Check Engine Service Engine Soon Tranction Control Off 12 volt battery error Vehicle was turned off and restarted. The same error messages were displayed. Ford dealer was contacted to schedule a service visit. After a five minute wait, vehicle was able to start and drive, though performance was not as it had been. This morning, error lights remain on

NHTSA ODI 11581886