What 68 owners told NHTSA about the 2022 Volvo XC60 T8 Polestar Engineered Plug-in Hybrid

Car will not start because of eCALL and SOS system malfunctioning. Car will only start with key in cupholder (where secondary reader is located). Possible TCAM issue or 12v battery issue.

NHTSA ODI 11473896

4 day old car with 45 miles on it wouldn’t unlock-manually unlocked the car to find it wouldn’t start/no power. Car was towed to dealer after being jump started. Software error caused application downloads or refreshes to continually run draining the battery which needed to be replaced entirely.

NHTSA ODI 11473276

Started car after driving an hour, and having it sit 2.5 hours. Center panel was very dim and no air out of vents despite leaving air on when turned off. Error Message that cooling infotainment system. Audio sound for turn signal also not working Had to drive/leave. Left and found somewhere safe to pull over turn car off and sit. After 10+min no change. Drove home 60miles with no AC, cruise control or other safety features, or sounds w blinkers. At home, the beeeping for 360 camera and red/orange lights to help backup/part not functioning. The backup Light was. Car felt a little jerky during trip. After 4+ hours it appeared to be functioning. When restarted Car is 5-6 weeks old with 346 miles on it Including the 100+ from Saturday. Did not make a planned drive Sunday as did not feel it was safe. Verified all software/apps up to date Vm left for service on Saturday will follow up on opening today.

NHTSA ODI 11473278

Brand new vehicle that I brought home 18 days ago. Went to start car this morning and it had zero power. The FOB didn't work so I couldn't get into my car. Tow Truck Driver jump started car successfully. Fortunately, I instructed the driver to take it to the dealership anyway because there was no reason for the new vehicle to have a dead battery. I had left the car running and returned to it after chatting with driver. At some point a warning message appeared on the display reading "Stop Safely. 12V Battery Critical Charging Fault." If I had driven off after the car was jump started -- as I have always done before -- the vehicle could have gone into a serious fail mode that would have endangered me and those around me. Prior to this event, I had a few minor electrical glitches that I ignored because I thought they were either user error or my imagination. For example the sensors were reporting that I was driving too closely to another vehicle but there was no other vehicle around me -- any where. I have read Volvo forums and understand this has happened to other people and there have been even more significant electrical problems that could have ended badly. I've been trying to find information about Volvo addressing the issues. But I have not even seen that they have acknowledged the problem. This is a dangerous car. Please, investigate these issues. Look at the driver forums to help assess the issue. I am still waiting for a response from the service department and will provide more details as I get them.

NHTSA ODI 11472450

The contact owns a 2022 Volvo XC60. The contact stated while driving at various speeds or while the vehicle was idling, the Lane Departure, cross-traffic, and several other functions failed to operate as designed. The contact stated that a Cooling Environmental Failure message was displayed. The vehicle was taken to the dealer where it was awaiting diagnostic and repair. The manufacturer was made aware of the failure via email and the contact was awaiting a response. The contact stated there was an Over the Air (OTA) software update on the vehicle. The contact stated that after the OTA software update was completed the failure occurred. The contact stated that the Volvo phone App alerted that the update was completed successfully. The failure mileage was unknown.

NHTSA ODI 11469464

Continuous problems associated with the computer of the car that are affecting its ability to drive safely. While in reverse and in motion, the car's camera will often, an unpredictably, shut off. Additionally, the car's forward collision warning system will initiate when there are no cars in front of; rather, it sometimes engages when oncoming traffic going the opposite direction. Lastly, the car lost all power while on the highway due to a "battery error". It required a redownload of software; however, these other safety problems persist.

NHTSA ODI 11469166

4 months old 2022 Volvo XC60 software bug that drained all batteries on board caused the vehicle to not to start, stuck in park, it was impossible disengage parking brake or put the car in neutral. Without any warning or battery low or battery empty indicator, the vehicle failed to start. We were put at risk by a car that can fail without warning and not start at all as we were stranded at a remote location. When the car failed to start, it could only be moved by a flat-bed tow truck, as it was impossible to put the car into neutral and it would not roll. The Volvo dealer confirmed that the vehicle failed to start because of a software bug. Dealer indicated that they were not able to start or move the car, they had to connect to it wirelessly and applied updates then reset battery and charge it for 4 hours, as the software bug caused the battery to drain without warning or indication, which provides power systems such as, starter, parking brakes and gear selections system. There were no warning indicators, messages or other symptoms of the problem prior to the failure.

NHTSA ODI 11469239

I have been driving with a bubble on the side wall of the tire. According with tire place this is been for long time. My car does not have even 9000 miles tire in under warranty but not either pirelli or volvo of america is taking responsibility for this. I drive in the highway I am a woman single mother with my son ... And driving under this circumstances in not safe. But apparently Pirelli of Volvo are just blaming each other.. I have to chance the tire cover the expenses. And waiting for an answer.

NHTSA ODI 11466410

Volvo XC-60 computer system / software updates malfunctioned. The computer(s) remain in the vehicle (to my knowledge). Without warning, the vehicle failed to start, supposedly because of a software update that failed to work properly. The car routinely has software updates. This is the second time in the 6 months since we leased the car that it has had problems with a software update. We have a home in Ithaca NY, where it can snow for many months of the year. We are put at risk by a car that can fail without warning. When the car failed to start, it could only be moved by a flat-bed tow truck, as it was impossible to put the car into neutral and it would not roll. The Volvo dealer confirmed that the vehicle failed to start because of a software update that failed to work properly. As far as we know the car's computer(s) was (were) not replaced - it was a pure software download problem. There were no warning lamps, messages or other symptoms of the problem prior to the failure. There was a message that the car intended to perform a software update and could not be used for 1.5 hours until the update concluded. But there was No warning that the car would fail to work After the software finished updating.

NHTSA ODI 11461521

The vehicle pulls to the right consistently. Volvo San Diego has attempted to correct this on six different occasions, including sending it to an alignment specialist, and swapping wheels and tires. After this, they tried to explain to me that this was a “safety feature” that pulls the vehicle to the right, sometimes leaving the lane, so the vehicle would not go in to oncoming traffic on a two lane road. They also explained that this is standard for all vehicles in this class. Even though it does not happen on any of the courtesy vehicles they have loaned me during the six visits. Also having issue with the main computer not connecting to the internet, or radio, and sometimes not allowing for back up sensor alarms, or blinker sounds.

NHTSA ODI 11460509

Multiple occurrences: The screen goes blank in front of the driver including the main center on the dash. The car simply stops working and slows down to a crawl showing a turtle symbol on the dash. To reset, the vehicle has to be completely shut down and restarted. The ventilation system stops working and required a reset. The Google operating system which controls everything in the vehicle is a failure. This vehicle should have never been released for sale and Volvo should have told their many customers that the 2022 XC60 had serious issues before the sale.

NHTSA ODI 11459481

2 incidents occurred during the week of Christmas (1 before and 1 after) in which the Rear Auto Brake engaged without warning or provocation. There were 0 obstacles, vehicles, or persons in the vicinity which would have required an alert or braking. The 1st occurred in a parking lot and the 2nd occurred when backing out of a private garage. In each instance, another adult aside from the driver witnessed the malfunction. 1 incident occurred in January in which the Rear Auto Brake engaged without warning and without presence of obstacles, vehicles, or persons in the vicinity which would have warranted an alert or braking. At each incident, the words Rear Auto Brake Intervention or something similar appeared on the dashboard. The braking and screen message occurred with warning or any cause for the sudden and forceful automatic braking. After the 3rd incident, the owner found the option to disable the Rear Auto Brake Intervention feature but this needs to be done at each new drive. No accidents occurred. The owner took the car to the dealer's service department. The service department was unable to duplicate the issue nor were they able to find any record of the error in the vehicle's "black box." The car remains with the service department due to subsequent issues experienced and reported on this site by the owner.

NHTSA ODI 11453658

While driving on the inside lane next to the median of a 4-lane road and without warning or any other vehicles in my vicinity, any debris or objects in the road, and while I was maintaining the vehicle in my lane, the car swerved to the right. It felt as though someone in the passenger seat (I was alone) grabbed the steering wheel and forcefully yanked it to the right. At this time the words Collision Avoidance Assistance or something similar appeared on the dashboard screen. Thankfully there was not a vehicle in the lane to my right and I was able to correct the vehicle back into the appropriate lane. I turned left at the next opening in the median, pulled into a vacant parking lot, and called the Volvo service department. I described what happened to the woman taking my information and made arrangements to leave the car that evening for it to be repaired the following morning. I missed a voicemail from the technician on February 8th stating that the car was inspected and test driven and the issues reported could not be duplicated but that the software had been updated. Several phone calls occurred between myself and the dealer and it was established that the problems reported (this one as well as the ones described in a previous report regarding rear auto braking intervention) could not be duplicated. Had a vehicle been to the right of me, had I been in the right lane and a person been on the sidewalk, had I been in a neighborhood in which a child was riding a bike or a parent was pushing a child in a stroller, the results could have been tragic. There was no warning prior to the swerve and the words on the dashboard.

NHTSA ODI 11453665

ready to drive feature in traffic can cause a crash, when ur stock in traffic and be in the first row at red light, if the front car that pass the red light move, the vehicule advise you to move foward with visual and audio signal if you dont look up the light is green, you can accelerate and run out with red light and crash

NHTSA ODI 11450116

electrical Emergency break do not function in steep slope, project message “the emergency break can hold vehicule weight” seriously that scare me

NHTSA ODI 11450315

The contact owns a 2022 Volvo XC60. While driving at various speeds, the contact discovered that the lane assist safety feature failed to recognize the single or double yellow lines. In addition, he also discovered that the lane assists safety feature did not operate while driving under 35 MPH. The contact also mentioned that the seat belt audible alert would only chime twice and that the warning light would disappear after 45 seconds. The contact stated that without the constant reminder, a person might forget to use the seat belt. The dealer was notified about the seat belt issue and informed that customers preferred a limited seat belt reminder. The contact disagreed and stated that the seat belt reminder should remain constant until the seat belt was securely fastened. The contact sent an email to the manufacturer; however, the contact had not yet received a response. The vehicle was not repaired. The failure mileage was 0.

NHTSA ODI 11449536

I had only had my car for approximately 2 weeks and had to have it towed to the dealership due to an electrical problem that caused my car to act like it was running out of gas. The dealership had my car for about 3 days and it was an computer problem with the batteries not communicating between systems so they had to order a new module and reset the computer. Another 3 weeks later my parking alert sensors started going off and wouldn’t go off they just stayed on once again took to dealership and it was a computer problem. Both issues was fixed but was told don’t be surprised if happens again might happen until Volvo gets the whole company program updates and if it does happen just bring it back to the dealership and have computer reset. It’s just an inconvenience to think I might have to take my car or have my car towed to the dealership every 2-3 weeks because of a computer update issue this is a brand new car. But I love this car I just hope Volvo gets the computer system fixed for good. Dealership said they had others come in for check engine lights on and other lights even though nothing wrong just a computer issue.

NHTSA ODI 11448488

Volvo rushed the 2022 model year XC60 with the new Google infotainment to market before all the bugs were worked out. While driving after 4 weeks of ownership, the HVAC was not working so unable to defog the windshield, the turn signal lights were not working, maps and speed limit alerts not working. Had to manually reboot the infotainment to regain these necessary safety features. There are numerous internet forums describing issues with the new Google based infotainment that Volvo is using and the slow response to address them. Even the dealer is aware of these reported issues.

NHTSA ODI 11447254