My vehicle is an XC60. The headlights fogged up and the fog caused issues with driving in the dark. It took four days for the fog to resolve itself. During that time, at night, you could see the fogged areas in the beam. I took the car to a Volvo dealership and they were not able to replicate the issue, likely because it is not as hot now as it was when this occurred. They told me to open a case with Volvo USA. I sent them photographs. They then responded that there was no evidence of condensation, but condensation was normal and would clear up as it did in this case. The sentence is clear that there was condensation while saying there was no condensation. The headlights are a safety issue and the car is under warranty for 10 years. The headlights should be replaced. I shouldn’t be in a position to fight a company that prides itself on safety about headlights, which are critical for safe driving at night. This is a common issue. I searched and found multiple people with the same problem and some were repaired while others weren’t. Volvo is playing a game of chance with a critical component of a vehicle. I even emailed the VP of Customer Care and he did not respond. I don’t know what else to do besides alert the NHTSA that Volvo headlights are in some instances failing their drivers and Volvo refuses to fix the problem.
NHTSA ODI 11626586