What 364 owners told NHTSA about the 2022 Hyundai Tucson Fuel Cell

It’s not even an year I bought a 2022 Hyundai Tucson SEL (Convenience Package). I started getting couple of issues. 1. I noticed that Gears aren’t shifting smoothly and always ends whining between gear shifts. 2. Soundsystem started giving trouble since a week with unclear/distortion noises while playing music. I tried connecting via cable/bluetooth and changed to FM/USB but still the same. Worst experience for me. I hope Hyundai will help me by fixing the car.

NHTSA ODI 11490376

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine will not start despite having the key fob with live battery on my person. 2. How was your safety or the safety of others put at risk? I was stranded 3 times in a week in dark public parking lots with limited cell reception. I had to abandon the vehicle to get to a warm, safe location, and as a single woman, did not feel comfortable staying with the car while other cars were loitering at night. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The car has been with the dealer for 6 days now and they have not been able to replicate the issue and it has happened to me 3 times in one week. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there doesn't seem to be any rhyme or reason why the car won't start. After a few hours, the alarm sometimes goes off, and the system resets, allowing me to restart the car. Given this car has a push button start ignition, there is no mechanical way to crank the ignition to start the car, so I am left with no recourse. The last time this happened, I had it towed to the dealership because even after waiting 3 hours, the system did not restart and I had no recourse.

NHTSA ODI 11488263

I purchased the vehicle 3/31/2022, & it left with recalls. I brought it BacK with 48hr, as the check engine light turn on, also the tires, dashboard, and overall the screen. Its been left at the dealer and no results. Also it has affected my life as a disabled handicap person as I'm unable to get to and from doctor appointment etc including to transport my scooter or wheel chair. its a nightmare. I came to purchase a car and was given a "lemon". with only 12miles purchased. I was directed by finance department to proceed with this matter for a resolution as we resolve this matter. The vehicle has been a problematic problem from the start. Definitely not standing firm on the customer Hyundai core value & warranty. The car is at the dealer and I'm temporally with a loaner on which I need to know all my option before we proceed. This is a very serious matter on which Hyundai is fully aware & infant they directed me to this process. My life was at risk as I was told to keep a car that is unreliable with a donut tire without repair. I felt as if I could've die if something was to happen to me within a week until service still count fix the tires as I was placed in jeopardy of my life & kids during Labor Day weekend.. Driving an unsafe vehicle. I was in concern since day 1!

NHTSA ODI 11484732

My wife was driving on the parkway north in New Jersey at approximately 65 miles an hour at about 3:45 pm. The car began to lose power, was shaking, and sputtering. Luckily, she was able to pull onto the shoulder and did not get hit by another car or truck. Once she pulled over, she let the car rest for about 10 minutes and started it up again. It hesitated, but started. Once she put it in gear, it stalled. she tried this two other times and it stalled each time. she waited for a tow truck and the care was towed to the dealer. The dealer invoice with repairs is attached.

NHTSA ODI 11482099

Purchased vehicle new at dealership with less than 20 miles on it. No aftermarket parts, no accidents or issues. Normal daily conditions, and constant logging on fueleconomy.gov. 08/17/2022 at 8:15 am: Driving 45-55 mph on major freeway with a low/moderate traffic. Roughly 5 miles from home, good road conditions and good weather. Suddenly, Automatic Emergency Braking System engaged (and related cluster lights/alarms displayed on dash). There was NOT a vehicle in front of me, and nearest vehicle in front was roughly 150 ft. away. Emergency brakes engaged so forcefully that I was unable to keep my vehicle moving forward, and vehicle came to a complete stop in the left lane of major freeway. My vehicle instantly turned off (or "died") with the radio still playing, but nothing else on. Had to place the vehicle in park, push the start button, and place the vehicle in drive, in order to continue. Obviously very unexpected. Vehicle behind me had to slam on their brakes (tires squealed) and narrowly avoided hitting my vehicle by about 36-48 inches. I'm unsure how they managed to avoid not hitting me. Unfortunately, the vehicle behind that car could NOT avoid the maneuver, and hit the vehicle that was directly behind me. I do not know if the other vehicle had injured individuals, as I was trying to get out of the left lanes of the 5-lane freeway, coming from a complete stop. Essentially, my vehicle caused someone to hit the vehicle that was directly behind me. I placed my hazard lights on, immediately pushed BlueLink button, but after two (2) times of inability to hear their voices because of breakup, I pushed SOS. Ultimately drove directly to Steele South Loop Hyundai and informed them of incident. Per dealership, they were unable to duplicate the problem, and found no error codes. I am not afraid to drive my car, with only 5,500 miles on it. Requested for dealership to report to you, but do not believe they took me seriously, so I am doing this. MAJOR SAFETY HAZARD

NHTSA ODI 11481029

Bought this car 11/22/21. The car just stopped in the middle of the road and won't run. This happened twice on 7/31/22 and 8/17/22. Dealer said on the first incident something fired or something but engine is okay. I am awaiting for the diagnosis of this second incident. For a new car, this shouldn't happen. I could have been rear ended today 8/17/22 if the car behind me came in a little faster and if I drove in the freeway. This is a safety issue. I want this car to be recalled before something very bad happens. You can recall a car but you cannot recall a lost of life.

NHTSA ODI 11479879

3rd time Engine Control System code has appeared with complete engine loss the 3rd time. Dealership reset the other times I had called AAA to have it towed to dealership. Car was undrive able. Shaking with no RPM. Dealer ship won’t look at it till the 24th of August 2022

NHTSA ODI 11479686

Hello, I am writing because I have experienced mechanical issues with my car since I purchased the automobile. Since I bought the car, I began having problems with the electrical components, the automatic emergency brake engaging while driving, and the chassis. The emergency brake has engaged while driving numerous times and has consistently been unpredictable since I've owned the car. In addition, the car's handling and suspension have been problematic since purchasing the vehicle. The car has driven poorly, with many vibrations and feeling extra loose throughout my owning the car. I received a diagnostic code via my Hyundai app indicating issues related to the chassis. I have contacted Hyundai on far too many instances regarding these problems and have not gotten any resolution. I've expressed my concerns about feeling that the car was unsafe for myself and other drivers on the road. However, Hyundai has still been unresponsive, as indicated by numerous open case files where there was no followthrough. Last week, I was in a car accident with a bus. I believe the accident occurred because of the above-stated problem. Specifically, when the emergency brake unexpectantly engages as it did right before the accident. The car is now at the Hyundai dealership. A representative from the dealership contacted me about my concerns as if the car's problems were new and they were not aware of them. These problems have caused me to experience high-stress levels because of the car's unpredictability and my fear of being in an accident. I desire to receive a two-fold resolution by submitting this letter of complaint. I want to get a properly functioning automobile and to prevent anyone else from being in an accident because of the critical mechanical issues present in the 2022 Hyundai Tucson.

NHTSA ODI 11478201

Back view mirror does not support proper adjustment for use. Mirror does not tilt far enough upward causing me to only see the back seats and not my back mirror. Unable to use mirror places me at risk when backing up or adjusting to traffic, making me unable to see emergency vehicles or police from behind.

NHTSA ODI 11477047

The engine will suddenly turn off several times while driving There has not been a turn-off at high speeds yet and the engine is turned off while driving at a low speed of approximately 20 to 40 miles.

NHTSA ODI 11476400

When the car is warm, after driving. While the car is turned off and parked, for a time frame of 10 minutes or more re-entering the vehicle and pressing the push to start creates a false start. The vehicle turns over and the dash activates but the motor stalls. While the motor is stalled, it still displays that the engine is running.

NHTSA ODI 11475222

2022 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO SOFTWARE UPDATE. THE CONSUMER STATED THE 'FAVORITES' OPTION FOR CONTACTS WAS REMOVED AS WELL AS RADIO PRESETS. THE CONSUMER STATES THIS REQUIRES THE DRIVER TO BE DISTRACTED FOR AN EXTENDED PERIOD OF TIME. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE CONTACTED AND STATED THE VEHICLE WAS OPERATING AS DESIGNED.

NHTSA ODI 11475249

When turning left or accelerating from 20 mph there is a really bad hesitation. The car has a hard time accelerating. It didn’t have this problem when we bought it. This poses a safety issue because you really have to give your self a lot of space or you will get hit for not accelerating. Every other time the car is quick and responsive.

NHTSA ODI 11475126

2022 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO DEFECTIVE POWERLIFT GATE. THE CONSUMER STATED THE IT WOULD BE TOO DIFFICULT TO OPEN THE LIFT GATE IF TRAPPED INSIDE DURING AN EMERGENCY. THE CONSUMER STATED THE OCCUPANT SHOULD NOT NEED A "TOOL" TO RELEASE THE LIFT GATE.

NHTSA ODI 11474039

Safety Issue 2022 Hyundai Tucson: All cars I have previously owned had a safety feature that alerted me through a continuous dinging or beeping sound immediately if a door was left open and the car was put into gear. I unknowingly became reliant on this feature because I have young children that sit in the back seat. If I did not see that a door was open, the car would alert me through sound before I could drive off with a door open. The Hyundai Tucson only has this safety feature for the driver’s door, but not for the passenger door, rear doors or lift gate. While the small screen in front of the steering wheel shows a visual that a door is open, an alert beeping sound does not happen. The incident: My two children got into the back seat and I was already in the car. I thought I heard both doors shut but I did not turn around to check. I put the car into reverse and immediately looked at the backup monitor and did not look at the screen behind the steering wheel. There were no indications on the back up monitor or any audio alerts to indicate anything was wrong. I slowly backed up at 1 to 2 mph just taking my foot off the brake to exit my garage. Then the car was jolted to a stop and I put on the brake. When I looked behind me, I saw the driver’s side rear door was jammed into the side of the garage because my son had not closed the car door all the way. The door frame was slightly bent and about 6 inches of metal bent inward almost an inch by the latch so it could not shut. Luckily my son had his seatbelt on when this happened and was not injured. I think an auditory alert is a necessary safety feature on ALL doors (not just the driver door) to prevent this or something worse from happening. I assumed this was a standard safety feature on all cars to prevent people from falling out of cars and losing car doors while driving. I did take the car to the dealership to see if it was a setting issue, but they determined this is how the car was designed.

NHTSA ODI 11473454

The contact owns a 2022 Hyundai Tucson. The contact stated while driving approximately 30 MPH, the contact was unable to move the gear shifter. There were no warning lights illuminated. The vehicle was taken to the local dealer and diagnosed as a failure with the shifter cable. The dealer indicated that the vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.

NHTSA ODI 11472817

The contact owns a 2022 Hyundai Tucson. The contact stated while driving 35 MPH, the vehicle was not shifting properly causing the vehicle to overheat. The vehicle was towed to the dealer and the transmission fluid tank was replaced; however, the failure reoccurred. The dealer was contacted but was unable to schedule an appointment. The manufacturer was contacted; however, the contact was not able to reach a representative. The failure mileage was 9,000. The VIN was not available.

NHTSA ODI 11472375

The sunroof exploded outward, after being driven earlier in the day then parked in our garage. We went to pull it out of the garage again and didn’t even leave our driveway and the sunroof exploded. Researching the issue seems to have uncovered an existing problem with Hyundais that the manufacturer has not taken responsibility for yet. Seems like the government should get involved.

NHTSA ODI 11471037

Significant windshield cracked with no impact causing visibility issue.

NHTSA ODI 11470193

On May 27, 2022 I started my car in the parking garage at work. The engine stuttered slightly but recovered. After I left the garage and accelerated I found that the car would not rev past 3000 rpm. At 3000 rpm the car began to lose power. It would recover when you backed off of the accelerator. This issue continue for the 27 mile trip from work to home. I restarted the car once I reached home and it was okay. I have tried to recreate the issue and it has not happened again. I took the car in for service and Hyundai dealership could not find any issue or recreate the problem. I am attaching the service invoice. I did find other 2022 Hyundai Tucson owners reporting the same issue in online forums so thought it best to provide info to both the NHTSA and Hyundai USA.

NHTSA ODI 11467890

The contact owned a 2022 Hyundai Tucson. The contact stated that while driving approximately 40 mph when a semi-truck failed to slow down with traffic and crashed into the rear passenger side of the vehicle. The side air bags failed to deploy. The contact had bruising on their body and the passenger had injuries to their head and bruising to the body. Medical attention was needed. A police report was filed. The vehicle had been towed and deemed totaled. The semi-truck was damaged as well. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,670.

NHTSA ODI 11467157

I have owned the car for 5 months. But have had the ability to drive it for four and a half of them. This vehicle has put me and my family at serious risk multiple time. The first incident my car would not accelerate when I drove onto the highway and it would constantly stutter when I would attempt to accelerate again causing a truck to almost rear end us. The following day my vehicle had a hot engine temp. I pulled over on the highway to an empty antifreeze tank. Refilled it multiple times to only have it empty out and completely shut off while we were driving! Took it to the dealership where it took them 2 weeks to return it. When I asked what the problem was they said they don't know they just replaced it. 3 weeks later ( 5/28/22) while driving back from an event the car starts making a clunking sound and shuts off on me 3 times on my way home with my 9 and 7 year old in the back. Thank goodness it wasn't on the highway! It's now 6/1/22 and I still haven't heard anything about my vehicle! This death box has put my family at risk 5 times. I would strongly advise against buying it! The manufacturer could care less. Luckily the lemon law protects them against people who's lives are constantly put at risk while driving there vehicle!

NHTSA ODI 11467052

On 3/8/22 between 5:10 pm ET and 5:45 PM ET, I was traveling to a destination with a friend following behind me in her vehicle. Later, when it was dark, we traveled back to our homes. She followed me again until the location that we parted to head in different directions. After arriving home, she messaged me to state that my "tail lights kept going on and off the whole way" to our destination. She also stated "They were fine on the way home though in the dark". I'm unsure if my vehicle was part of the 12 vehicles recalled for lighting issues/reflashing, but if it is, it didn't work, or if it wasn't, the recall may not have covered everything.

NHTSA ODI 11455850

I was in a turning lane & a driver swerved in front of me. My car is equipped with auto start stop and it was on. I slammed on my brakes and the engine turned off. When I tried to start restart the car there was a fluttering/grinding noise. Turned off the key and restarted the car. Dangerous in the intersection with a stalled car. At the dealer now but not optimistic. Annoying to have to turn off feature each time.

NHTSA ODI 11454849

The car will accelerate, but not beyond a speed of 20 - 30 MPH. The issue is intermittent, one happens in January 2022 and another one happens in Feb 2022. The issue happens after parking overnight, and the issue will go away after restarting the car. No-fault light shows up. The problem has not been reproduced by a dealer since it is intermittent. The issue is reported to the manufacturer, but no actions from the manufacturer have been taken. The issue does pose a safety risk to me and other road traffics since the problem may happen anytime on driving.

NHTSA ODI 11453967