May 20, 2026Electrical systemSeatsFuel system
My Mercedes GLE 580 experienced a complete failure of the 48V battery system due to the exact defect outlined in NHTSA Recall Campaign 24V207 (defective 48V ground connection causing high resistance and fire risk). The official status for my VIN shows 'Recall Incomplete.' The vehicle is currently at Mercedes-Benz of Barrington. The dealership is actively refusing to remedy this safety recall under warranty and is attempting to charge me $5,313 out of pocket for the battery replacement. Furthermore, the dealership refuses to submit the correct diagnostic error code (B183371) to my extended warranty provider to block coverage. My family has been left completely stranded without transportation for 7 days, and the manufacturer refuses to provide a loaner vehicle while the vehicle is unsafe to drive due to this fire hazard recall.
NHTSA ODI 11739128
Aug 7, 2025Fuel system
The car has stalled 4 or 5 times, while driving in traffic. This can obviously be life threatening. The check engine light came on yesterday. We recently brought the car to Mercedes Benz in Daytona Beach, Florida. They told us we had low pressure in the cylinders, and needed a new cylinder head for $10,000. The cylinder pressures on their test however were all normal. They never mentioned a recall for a fuel pump defect causing cars to stall. A local independent repair company confirmed the cylinder pressure test was normal. Mercedes recalled 324,000 vehicles for this defective fuel pump between 2012 and 2020 (abc news). They recalled over 143,000 vehicles from June 2021 to 2023. My model, GLE350, was included in both recalls. I called Mercedes customer service. They said my car was built in February 2021, and there is no recall for this vehicle. There have been recalls for defective fuel pumps from 2012 to 2020, and June 2021 to 2023. I strongly suspect my vehicle built in February 2021 has the same defective fuel pump. I will bring the vehicle to an independent well qualified service center. If they diagnose a fuel pump problem. I would like Mercedes to reimburse me for the repair.
NHTSA ODI 11679179
Oct 29, 2024Electrical systemFuel system
Vehicle unexpectedly lost power on a major highway. Limped into a service station, called for a tow truck. Several days later vehicle was repaired with a bill of $2800. Four weeks later, while driving, check engine light comes on. Contact dealership that completed repairs, brought car in. Now it’s the 48V Hybrid battery needs to be replaced, $4000. Based on some cursory research, this is a known problem in these cars. Mercedes Benz needs to be held accountable. The car was purchased brand new three years ago.
NHTSA ODI 11622517
Mar 16, 2023Fuel system
When vehicle is driven 70 mph and above the drive side of vehicle is making a whilst noise by ear of the driver, that is coming into the car. The gas cap door is not sitting flush with the body of the vehicle.
NHTSA ODI 11512252
Feb 2, 2021Electrical systemEngineFuel system
WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT ME. MERCEDES DEAD. NO HAZARD LIGHTS. I STAY IN DANGEROUS TRAFFIC ONE HOUR FOR MERCEDES ROAD ASSISTANCE. I CALL FROM MY CEL PHONE, NO ENERGY IN THE CAR?! AFTER ONE HOUR THE LIGHTS OF CAR START??!!! THIS WAS AT 6:45 AM (NIGHT). AFTER 7 MINUTES, THE CAR STOP TOTALLY, BUT WITH THE LIGHTS FLASHING. FINALLY, THE ROAD ASSISTANCE FROM MERCEDES ARRIVE. NOW THE CAR IS IN SERVICE, BUT NEVER DRIVE THIS CAR. I WAS IN A VERY BIG DANGEROUS WIT MY LIFE.
NHTSA ODI 11391145