What 82 owners told NHTSA about the 2021 Mercedes-benz Gle-class Hybrid

Sunroof makes loud, high pitched noise when it’s windy or driving high speeds. Sunroof complaints found online for bad seals or components of sunroof being bad or unaligned. Sounds could cause driver not to hear other safety issues with vehicle as well as leaking if water.

NHTSA ODI 11708279

On Thursday, [XXX], I called Mercedes Benz of Naperville at 7:23 AM, 12:34 PM and missed the call 3:03 PM. I reported Sandy in service on Thursday morning. That I smelt a burning plastic smell on Wednesday afternoon at 2:30PM. While picking up my grandchildren from their schools. I came home and parked my car. Later on, Wednesday night My Daughter drove my car and then told me. My car smelt of plastic burning. I call Mercedes Benz Thursday morning. I told them to send me a tow truck. My call needs to be towed into their service department. I ask to speak with Kevin. My service agent of Mercedes Benz service department. Sandy told me he was with a customer. I spoke to Sandy three times. I then went and checked my car for any. Displays on my car dashboard. There were no displays, and I started the car and let it run. I did not smell any burning plastic. On Sunday [XXX]. I drop my car to family dollars and return back home. I did not smell any burning plastic. At 3:04PM Stacy Wright and myself were driving on the way to a meeting in Naperville, Il. At 3:14 PM my car started smelling like burning plastic. At 3: 16 PM heavy black smoke was coming through the vent. I immediately turned left on [XXX] in front of White Castle and stopped the car. At this time the front engine of the car was on fire and the car was full of thick black smoke. I told my passengers on the passenger side to get out of the car and run. It’s on fire. I ran towards White Castle leaving my driver's door opened. I turned around to take a picture of my car on fire burning severely at 3:18 PM. Fire was coming from the front hood of the car. At 3:20PM. The car was engulfed in flames and burning the entire car. The Blue Island Police and Fire Department got to the scene of the fire at 3:18PM. To put the fire out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11585973

The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that when the vehicle was powered on the interior panels did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the control module needed to be replaced due to corrosion from a leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 18,500.

NHTSA ODI 11549334