What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

While driving down the road, whether local road at 45MPH or on the interstate at 70MPH, under certain conditions the front end starts to wobble out of control and I have to stop the vehicle to get the wobble to stop. This is a known problem and on all of the forums you can see discussions about this exact issue. There is a problem with defective steering dampers which may be undersized for the Jeep Wrangler. This has happened on multiple occasions to me. I went to the local dealership early January 2024 under warranty and they confirmed a defective steering damper. They said the part was scheduled to arrive Jan 30, 2024. Today is March 6 and the part is still on back order for at least 45 days as per the parts department. These vehicles need to be pulled off of the road or Jeep needs to be forced to get the parts ASAP. The local dealership said they have several Jeep Wraglers waiting on this part. This is a nationwide problem. Please help get this addressed. Jeep has identified the problem but the lack of parts is the issue. Putting heat on Jeep is what needs to be done. I have attached an article that discusses this issue named the Jeep Death Wobble.

NHTSA ODI 11575891

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11575520

The contact owns a 2021 Jeep Wrangler. The contact stated while driving at approximately 50 MPH, the vehicle lost electrical power and stalled. No warning light was illuminated. The contact was made aware of NHTSA Campaign Number: 23V787000 (Electrical System). The vehicle was taken to a local dealer where it was diagnosed that the software needed to be updated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

NHTSA ODI 11575537

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: [XXX] (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that while charging the vehicle, the message "Service Charging System" was displayed, and the vehicle stopped charging. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. The vehicle was taken to a second dealer, Glenn E. Thomas Dodge Chrysler Jeep (2100 E Spring St, Signal Hill, CA 90755), where the contact was informed that the failure was occurring due to a low voltage outlet; however, the contact stated that the failure had occurred while using other outlets at other locations. The vehicle was not repaired. The manufacturer was made aware of the failure and contacted both dealers to schedule a recall repair on the contact's behalf, but the dealers informed the manufacturer that they could not perform the recall repair even though the remedy part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 800. Parts distribution disconnect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11575671

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a warning light illuminated indicating that the clutch was overheating. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000. VIN tool confirms parts not available.

NHTSA ODI 11575253

- What component or system failed or malfunctioned, and is it available for inspection upon request? High voltage battery may fail internally - How was your safety or the safety of others put at risk? An internally failed HV battery could lead to a vehicle fire with the ignition on or off. - Has the problem been reproduced or confirmed by a dealer or independent service center? MFG & NHTSA recall B9A/23V-787 22 Nov 2024 - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, There is no remedy from the mfg at this time of submission. Recommendations from the manufacturer is: 1. refrain from recharging the vehicle; 2. not to park inside of buildings or structures, or 3. near other vehicles until the vehicles has the final repair completed.--> It has been over 6 months since this issue has been known and there is not remedy. Not having access to the primary function of propulsion for such a long length of time is unacceptable and should prompt either a repair (which is not available, replacement vehicle; refund, or some other form of compensation. The mfg has already denied my claim for replacement/refund of the vehicle.

NHTSA ODI 11574924

I discovered this safety recall Nov. 2023. The recall was opened 2/2023. I found an article in Car and Driver from 2/2021 that described this issue. Jeep leased me this vehicle even though the defect was already known. I am 3 years into a 4 year lease. Because of this inactivity is solving this recall (and a bad case of "Death Wobbles) I want to terminate this lease without penalty. I just want to get rid of this unsafe vehicle.

NHTSA ODI 11574792

The contact owns a 2021 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle began to vibrate and sway left to right, commonly referred to as a "death wobble". No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering linkage. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The contact also received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 21,000. VIN tool confirms parts not available.

NHTSA ODI 11574514

My jeep has 42,000 miles on it and the entire steering assembly has to be replaced. This is directly related to poor quality parts including Ball Joints that failed early resulting in excess vibration in the steering system and ultimately complete wearing out of all component. total cost of repair (excluding tires) is in excess of $3,500.

NHTSA ODI 11573747

It has been about 4 months now, and Stalantis/Jeep still is unable to fix the issue. This means that for 4 months, I'm unable to use the vehicle for its intended purpose.

NHTSA ODI 11573754

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11573661

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11573088

My son was driving our 2021 Jeep Wrangler in the town of state college and the power steering pump stopped working - the vehicle has less than 25k miles. He was able to to move the car out of traffic and avoid an accident. He is very lucky as if this would have happened on the 300 miles of highway between our home and state college at 65mph this could have ended in tragedy After waiting three weeks for the first available appt at the dealer - the dealer said the power steering pump is defective. no warning lights, no symptoms of a problem.

NHTSA ODI 11573182

I have been waiting for a recall to be fixed and Jeep has no known date of delivery for the recall part BUT Jeep has new ones on the lot for sale. My entire vehicle is acting up, one day my reverse sensors malfunction then they don't, my defrost is not working, I can't remote start at all and I live in Buffalo so I need a warm vehicle, the Jeep 4xe will jump forward when coming to a stop, the heater isn't responding when I turn up dial, the death wobble has happened. And my dealer is worthless - no communication so I have to resort to this writing. I bought the 4xe Jan 4, 2021 (brand new) because the "electric" miles get me back and forth to work just fine and less money for gas. The Jeep itself was $63K, and I bought extended warranty. Fast forward to today. I have gone over 2 months w/o electric b/c no parts avail.

NHTSA ODI 11572971

NHTSA Safety Issue ID: 23V787000 Open safety recall with NO FIX. Dealership will not give me a rental car. My car is at risk of starting on fire per the OPEN RECALL what has NO FIX. My family goes in this car and my son is secured in a child restraint seat. If it starts on fire I will not be able to save his life. I also cannot charge it and I bought the PHEV for fuel savings This recall has been open since November 2023 and it’s now 4 months later with NO FIX. My car has 20k miles still under the full factory bumper to bumper warranty and FCA is refusing to help me with a rental car and or car payments.

NHTSA ODI 11572834

While driving our jeep there are many times on the highway that it starts to shake and wobble very bad. To the point where we have to slow down sometimes under 50mph before it stops doing it. It is very dangerous and the dealer keeps telling us when they test drive it it doesn't do it so there's nothing they can do. Stay away from these

NHTSA ODI 11572550

I received a recall notice (B9A) for my 2021 Jeep Wrangler 4xe due to a risk of vehicle fire. The notice states that we should not recharge the vehicle and not park inside buildings nor near other vehicles. I spoke with FCA recall assistance today and they confirmed that there is no remedy available and, despite it being more than two months since sending the notice, no timeline for when a remedy will be rolled out. They have not offered a replacement or a refund as options.

NHTSA ODI 11572305

Driving down a freeway at 65+ mph, I was changing gears from 4th gear into 5th gear. As I was changing gears the blew the clutch. I couldn't get it to any gear at all. I could barely stop and get over in traffic. The clutch was doing a few odd things in the preview couple days before it went bad. I was head to get gas then to the dealership when that issue happened. There was no warning lights at all. The jeep only had 3,600 miles on it. It was a 2021 jeep unlimited rubicon The safely of me and others was at risk. The jeep could have caught on fire or blew up. It was scary! The jeep is currently at a certified jeep dealer. Unable to get parts to fix it.

NHTSA ODI 11572027

FROM JEEP - "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to refrain from recharging these vehicles and not to park them inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed." First: I live in Philadelphia and DO NOT have the ability to park away from structures, buildings or other vehicles. The jeep 4xe is capable of lighting on fire at ANY POINT and there is nothing I can do to reduce my risk. The recall has been made public since Nov 22,2023 and there is still no lead on a fix nearly 3 months later. Second: These are plug in hybrid vehicles that are of premium cost for the plug in/electric feature. Losing the ability to charge them greatly reduces the use and value of the vehicle. This is by far the worst recall I have ever seen and am dumbfounded that I now sit here nearly 100 days after the recall with no further instruction or lead on a solution. Jeep should be forced to compensate and provide a reasonable alternative until the solution is established.

NHTSA ODI 11572095

My 2021 Wrangler began experiencing a violent shaking and reduction of steering control in July 2023. The violent shaking would begin if my vehicle hit a bump while traveling at 65 mph or more. To regain control, I would have to brake and reduce speed to under 65mph (which also is extremely dangerous to do on a freeway). Thunder Jeep in Bartow, FL replaced a broken steering component that temporarily fixed the issue. The issue has now returned in late January 2024. I do not feel safe driving this vehicle.

NHTSA ODI 11571824

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11571889

Steering wheel violently shakes at speeds above 50 mph, essentially if hitting any sort of bump in the road. This is known as the Jeep "death wobble." We received a damper from Jeep that supposedly fixes the problem. That did not fix anything. Steering wheel still violently shakes at speeds above 50 mph. It can shake for short periods of time (5-10 seconds) or indefinitely. We have to completely stop the car, typically on the shoulder of a freeway/highway, in order to get the shaking to stop. My wife and I feel incredibly unsafe while driving this vehicle. The damper took 10 weeks to arrive so we had to just deal with it for that time period. We thought the nightmare would be over after the damper was installed, but that's not the case. We are now left with a very expensive vehicle that we do not feel safe driving.

NHTSA ODI 11571670

Over 60mph, hit a small road imperfection and steering shakes violently with the full loss of steering control until vehicle speed is reduced to below 45mph

NHTSA ODI 11571440

Air bags never deployed when I was struck by a vehicle going 55 mph.

NHTSA ODI 11571536

Was informed of this recall back in November of 2023. It is approximately 3 months later, and the dealership has heard nothing from Stellantis about how to repair this recall. I also have heard nothing from Stellantis. In the mean time, I cannot fully use the vehicle in the manner it was made, which is why I made the purchase.

NHTSA ODI 11571292