What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

NHTSA Recall # 23V-116 has been active since February 23, 2023 but the status is "Recall Incomplete, remedy not yet available". The recall has been active for almost 14 months with no solution. I do not consider this to be reasonable amount of time for a safety recall to be incomplete with no remedy.

NHTSA ODI 11583086

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11582689

Vehicle often had a burning clutch smell after driving on interstate. This has been ongoing for a couple years now. Jeep has not issued any guidance or fix for this issue. The vehicle is unable to be sold.

NHTSA ODI 11582297

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11581680

The clutch pressure plate was recalled in February 2023 and they still have not repaired. Seems unreasonable to have a recall for 13 months with no remedy

NHTSA ODI 11581011

Jeep death wobble. Same problem as the 2018/2019 models. Over 45 mph and/or hit a bump and the Jeep wobbles uncontrollably and won’t stop until you slow to almost a stop. Incredibly dangerous for highway driving. There are no warning signs before it happens. This happened to me on a congested and fast moving highway.

NHTSA ODI 11580554

Known Jeep “death wobble” Sudden violent shaking after hitting pothole or uneven surfaces

NHTSA ODI 11580082

The contact owns a 2021 Jeep Wrangler Sport. The contact had experienced the failure causing the transmission to slip while shifting gears. The contact received notification of NHTSA Campaign Number: 23V116000(Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 22,000. The VIN tool confirms parts not available.

NHTSA ODI 11579935

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel began shaking violently, making it difficult to steer the vehicle. The vehicle was taken to a dealer where the air was bled from the dampener and the tires were rotated. Additionally, there was a crack in the ball joints, and it was diagnosed that the steering dampener needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 18,000.

NHTSA ODI 11579676

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11579575

Jeep will occasional shake violently at approximately 60 MPH. Had vehicle in to dealer in July 2023. Dealer said problem fixed. Most recent incident March 19th. Commonly referred to as Jeep “death wobble.” Vehicle in shop again.

NHTSA ODI 11579323

Been waiting since early January for Freehold Jeep to repair the recall with the hybrid batter, risk of fire while ignition is on or off. They are not calling me back to get this fixed.

NHTSA ODI 11579085

The contact owns a 2021 Jeep Wrangler. The contact was notified of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and the contact was initially informed that parts were available to service the recall. The contact attempted to schedule an appointment to have the recall serviced, the contact was later informed that the manufacturer had not authorized the release of the parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that parts would not be available until the middle of the year. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11578833

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at approximately 70 MPH, the vehicle drove over a bump and experienced a death wobble. The contact then decelerated the vehicle to 45 MPH and was able to correct the failure. The vehicle was taken to the dealer, where it was diagnosed that the steering damper needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 38,000. The VIN was invalid.

NHTSA ODI 11578628

Took my jeep Wrangler 4xe for the [XXX] recall fix to Cole Chrysler Dodge Jeep dealership in San Luis Obispo California. My vehicle was returned to me in less than 4 hours of drop off with a depleted electric battery. The recall fix was not done correctly per Stellantis instructions. I’ve opened up a formal case with Jeep cares but no contact has been made. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11578674

jeep was unable to remedy this issue for 6 months, since November 2023. I called and they gave me the run around. They wanted to charge me fees to rent a car instead of driving mine and I paid $600/month as a premium to have a EV just to have to fill it up with gas because they didn't have any remedy for 6 months.

NHTSA ODI 11578208

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving approximately 65 MPH, the entire vehicle began to shake while driving over a bridge. The contact stated that no warning lights were illuminated prior to the failure. The contact stated that the vehicle was taken to the dealer however, the failure could not be duplicated. The failure continued and the vehicle was taken back to the dealer where it was diagnosed with a bent tie rod. The tie rod was replaced; however, the failure persisted. The vehicle was taken back a third time to the dealer and the contact was informed that the steering wheel damper needed to be replaced; however, the part was on backorder. The manufacturer was made aware of the failure, but no case was opened. The failure mileage was approximately 26,000.

NHTSA ODI 11578229

After a period of 10 minutes in stop-and-go traffic, a shift warning light indicated on the warning panel. All the lights for the gear shift lever would light up individually. The vehicle turned off the stability control system and indicated a warning to proceed driving however the vehicle may not be able to shift into park. After about 3 miles of driving, it felt like the power steering stopped working and it was extremely difficult to control and turn the vehicle. It also felt like the vehicle would not shift properly. Once the vehicle was to the side of the road, it indicated that the vehicle was not in park despite moving the gear shift lever to park. The vehicle would not turn off of accessory mode. Had whatever happened to the power steering happened at any higher rate of speed, the vehicle would have been impossible to control in a turn or traffic. It took every bit of arm strength to coax the vehicle to the side of the road.

NHTSA ODI 11578279

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11577655

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

NHTSA ODI 11577430

High voltage battery safety recall is unavailable because parts are not available. I was told to call back in a few week. Recall states not to plug in or park in garage or near other vehicles. This poses a serious risk to myself and others and should be repaired immediately or the entire vehicle needs recalled and replaced. I am terrified to be near or even use my vehicle now. It is my only transportation. I am now forced to spend more financially to purchase gas and am unable to economically use the vehicle I purchased. I feel it need repaired immediately or replaced to prevent injury to myself or others.

NHTSA ODI 11577234

See attached document for complaint

NHTSA ODI 11576632

While driving vehicle on highway at 70mph, vehicle went completely out of control shaking violently and would not stop violently shaking until a complete stop on a highway. My wife thought she was going to die. Apparently this is known in the Jeep community as the "Death Wobble." There needs to be a recall immediately before someone dies. This is completely un expectable.

NHTSA ODI 11576657

The engine would not shut off. Also, automatic transmission would not engage into drive.

NHTSA ODI 11575707

The contact owns a 2021 Jeep Wrangler. The contact stated while driving 40 MPH a message flashed on the screen stating that the vehicle was shutting down, pull over, and shift into park. The contact stated the vehicle lost power but was able to coast off to the side of the road. The contact’s husband disconnected and reconnected the battery, restarted the vehicle, and the vehicle operated normally. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer stated that the failure might be related to a recall that was previously repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.

NHTSA ODI 11575748