What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

Steering wiring harness supposedly catches fire. They do not have a remedy available. Over a million owners on hold. It's been over thirty days since they relased that information. Mailed out notices on the 9th they say. Have yet to receive it. I live in a towhome, and parking it outside but still near neighbors and the adjacent units. Not safe when driving to work, not safe ever. It's a literal death risk. This is ridiculous and criminal on so many levels. Its has not been inspected as it needs the recall regardless. The recall they can not produce. No warning, no signs. A ticking time bomb putting million of Americans at risk. Needs to be intervention.

NHTSA ODI 11750961

While driving from [XXX] to [XXX], the vehicle experienced two sudden loss-of-propulsion events at highway speed. During the first incident in downtown [XXX], cruise control disengaged, the transmission abruptly downshifted, and the accelerator became largely unresponsive. The vehicle rapidly lost speed in traffic, and another vehicle nearly rear-ended me because I could not maintain speed or accelerate. The engine remained running, but the vehicle appeared to enter reduced-power or limp mode. I pulled over, shut the vehicle off, and restarted it. Normal throttle operation temporarily returned. The check-engine light and “Stop/Start Not Available” warning remained illuminated. After approximately three hours of otherwise normal driving, I activated cruise control again. The same condition immediately returned: cruise disengaged, the transmission downshifted, throttle response was lost, and the vehicle rapidly decelerated. Restarting again restored normal operation. This unexpected loss of propulsion created a serious collision risk because the vehicle abruptly slowed in moving highway traffic without allowing me to accelerate out of danger. The problem appears directly associated with cruise-control activation, although the exact mechanical or electronic cause is unknown. The vehicle has approximately 40,300 miles, was purchased as Jeep Certified Pre-Owned, and had a new OEM battery installed by an authorized Jeep dealership shortly after purchase. I am requesting that NHTSA investigate similar reports involving sudden throttle loss, abrupt downshifting, reduced-power operation, or loss of propulsion at highway speeds. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11750187

Drove 20 miles to Walmart, drove fine no lights no issues, parked went in came out to someone putting out the fire.

NHTSA ODI 11750464

I am filing this safety complaint regarding my 2021 Jeep Wrangler Unlimited Sahara Altitude. The vehicle is experiencing a fuel gauge/fuel reading malfunction. The gauge does not accurately reflect the amount of fuel in the vehicle, which creates a serious safety concern because the vehicle may run out of fuel unexpectedly while being operated on public roads. This defect places me and other drivers at risk, especially if the vehicle stalls in traffic, on a highway, or in an unsafe location. I am requesting that NHTSA review this issue as a potential safety defect.

NHTSA ODI 11749389

Fire hazard. NHTSA recall 26V363 When is the repair going to be available? Dealer doesn’t seem to know.

NHTSA ODI 11747661

There is a known urgent recall with no remedy after 1 month to over 1 million vehicles. Crystar, Mopar, and FCA have done nothing to update owners on when repairs can be made. The website to "Request to be notified when parts become available" does not work.

NHTSA ODI 11747702

While driving, regardless of whether at neighborhood or highway speeds, my Jeep Wrangler 4xe suddenly loses drive power without warning. Electric propulsion drops in stages — to about 50%, then 25% — then the dash displays "Electric Mode Temporarily Unavailable" and the vehicle forces itself into hybrid mode. When this happens, I press the accelerator and get little or no response for several seconds before the gas engine engages. This is a serious safety hazard when merging or pulling into traffic. I have had a couple of close calls due to the lack of acceleration. It is repeatable and occurs during normal driving. This all began after having the 68C recall performed. Also, while driving in electric mode at highway speeds, the engine constantly starts and stops, causing a lurching each time. In other instances, when the acceleration is lagging, and the engine does start and engage, the vehicle accelerates more than expected, which could be a serious safety risk.

NHTSA ODI 11747105

I went to start my Wrangler 4XE today and had a "Service Charging System" error. The gas part of the Jeep was running, so I proceeded to drive it. I noticed when I came to a stop, the car would not accelerate, then when it did it was violent and bucking. At a stop light it sounded like it was going to stall so I turned it off and then it would not turn back on at all. I finally got it to turn back on and drove it a little further, at one point I went to accelerate and had the pedal all the way to the floor and it would not advance. I brought it to Auto Zone and had a new 12V battery put in, but it did not fix the issue. After a quick search, it seems like this is a common problem with Jeep 4XE High Voltage Battery systems. Jeep has recalled the battery at least 3 times now and I've taken it for the first two recalls already. It was extremely distressing to try to accelerate and it not move, and could have seriously been a safety issue if I continued to drive the car. I was in another state, Jeep has no 24/7 service to call other than roadside assistance, so I had it towed to Brubaker Jeep in Lancaster PA, but I live in Virginia and had to rent a car to get home.

NHTSA ODI 11747065

Since the 68C recall from Jeep, my vehicle has not been functioning properly. The 68C recall was issued because the high-voltage battery cells have a defect that causes them to short-circuit and catch fire. To avoid replacing hundreds of thousands of expensive batteries all at once, Jeep implemented a "fix" via a software flash. The new software "fix" heavily restricts how much power can be drawn from the high-voltage battery to keep it from getting warm. If you push the pedal enough to draw more than roughly 40–50% power—or if the battery temperature hits a strictly lowered threshold—the software abruptly chokes the electric motor and fires up the ICE engine to compensate. Because the electric motor just lost its punch, the computer frantically fires up the gasoline engine to make up the difference. Because there is an inherent delay while the gas engine starts up and matches the transmission speed, it engages with a sudden, frustrating lurch or surge. This is just one of the many problems i have found since jeeps "fix" has been implemented. Basically Jeep elected to reduce the capacity of the battery to avoid costly replacement of the real issue with the battery. This has resulted in a driving safety concern with the surging and hesitation. Also now I can no longer drive exclusively in the electric mode; electric mode is basically non-existent.

NHTSA ODI 11746609

I took my car to the dealership to complete the 04b recall. When I got my car back from this recall: 1. The car says driving in electric mode but it uses gas. 2. The car while driving on the highway will hesitate for a split second.. very dangerous. 3. When going on a small hill(example: bridge on turnpike over griffon road) will all of a sudden hesitates and will not get any more power. 4. Multiple times when getting off the turnpike the car slowed to 20mph and would not go any faster for about 15 seconds.. all this while in electric mode.. even more dangerous... I took the jeep back to the dealership, they have had the car for 6 weeks and acknowledge the problems..but Stellantis keeps saying this is normal.. not normal, did not happen before the recall.

NHTSA ODI 11746682

1. The vehicle caught fire during normal operation. It is a 2021 Jeep Wrangler (VIN [XXX]) subject to FCA US Recall 21D / NHTSA Campaign 26V363000, which identifies the electric hydraulic power steering (EHPS) pump and its wiring as a fire source that can overheat and ignite. The exact failed component has not yet been confirmed by diagnostic, but the fire is consistent with the defect described in that recall. The vehicle is intact and available for inspection — it was towed to Waxahatchie Jeep, an authorized Stellantis dealer in Waxahachie, TX, on June 19, 2026 and remains in their custody under repair order [XXX]. 2. The vehicle caught fire while being driven on the highway between Waxahachie and Ennis, Texas, with two occupants returning from a Boy Scout trip, my husband, the driver, and our [XXX] son. The driver was forced to take evasive action, steering off the roadway into a service station to get the occupants clear and stop the fire from spreading further. This created a serious risk of burns, of a collision during the evasive maneuver, and of harm to the occupants and other motorists. 3. Has the problem been reproduced…? No. No diagnostic has been performed. The vehicle has been in the authorized dealer’s custody since June 19, 2026 ([XXX]), but the manufacturer has not completed an inspection or diagnostic. The underlying defect is the subject of an active recall (21D / 26V363000) affecting more than one million 2021–2025 Jeep Wrangler and Gladiator vehicles, for which the manufacturer has stated no remedy is yet available. 4. The vehicle was towed by AAA to Waxahatchie Jeep on June 19, 2026 and has remained there since. It has not yet been formally inspected or diagnosed by the manufacturer. 5. There were no warning lamps or messages prior to the fire. The first indication of a problem was smoke from the engine area at which point the driver immediately pulled off the road and saw a plume of smoke coming from the exhaust. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11746110

I am reporting a safety concern involving my vehicle’s steering system, front-end condition, and a recall I was not informed about. I brought the vehicle in for a routine tire rotation, at which time I was informed that the front camber was out of specification and that there was uneven wear on the front tires. An alignment was recommended. In addition, the vehicle is experiencing abnormal steering behavior. The steering wheel has a noticeable shake and does not feel normal during operation. This suggests a possible issue with the power steering system or related suspension components. The combination of uneven tire wear, improper camber, and a shaking steering system presents a significant safety risk. These issues may affect vehicle stability, steering control, and tire integrity, increasing the risk of loss of control while driving. I have also recently learned that there is an active recall affecting this vehicle, of which I was not previously notified. The fact that this recall was not communicated raises additional safety concerns, especially given the steering-related symptoms currently present. These conditions were identified during a recent service visit, and the underlying cause has not yet been resolved. I am concerned that this may represent a broader defect involving the steering or suspension system that could impact vehicle safety and that proper recall notification procedures may not have been followed.

NHTSA ODI 11746270

The 3.5-inch instrument panel cluster (IPC) in my Jeep has completely failed and gone blank. This is the exact safety defect described in NHTSA Campaign Number 24V652 (FCA Recall 30B). Because the screen is completely blank, I am entirely unable to see critical safety information while driving, including my speedometer, fuel gauge, and warning lights, which significantly increases the risk of a crash. Despite my vehicle experiencing the exact internal short circuit defect outlined in the official recall report, my vehicle is being excluded from free repairs because the manufacturer narrowed the scope based on the vehicle's "time in service." A local Jeep dealership has diagnosed the vehicle and confirmed the cluster needs to be replaced, but quoted me out-of-pocket costs to fix it. I believe the parameters for Recall 24V652 are dangerously narrow and need to be expanded to include my vehicle, as the defective component is actively failing and posing a hazard on the road.

NHTSA ODI 11745923

The contact owned a 2021 Jeep Wrangler. The contact stated that the vehicle was designed with a right-hand steering wheel and was used as a mail carrier vehicle. The contact stated that after parking and dropping off mail, the contact returned to the vehicle and noticed that the vehicle was overheating, and the battery warning light was illuminated. Additionally, the contact noticed an abnormal popping sound and smoke coming from under the hood. The contact turned off and exited the vehicle. The contact called 911, and the Fire truck arrived 10 minutes later; however, the fire had already started under the hood. The contact stated that the vehicle burned significantly from the front-end to the front seats. Additionally, mail inside the vehicle were burned. The fire was extinguished by the fire department. There was no injury sustained. A fire report was filed, and additionally, a Police report was filed. The vehicle was deemed totaled by the insurance company. The vehicle was towed to Copart's. Upon conducting a VIN search on the NHTSA.gov website, the contact became aware that the VIN was included in NHTSA Campaign Number: 26V363000 (Steering). The dealer was notified of the failure and stated that the recall only applied to electric vehicles. The manufacturer was not contacted. The failure mileage was approximately 59,000.

NHTSA ODI 11745024

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving the vehicle at an undisclosed speed, the vehicle would suddenly shut off with no warning. The contact also stated that the vehicle felt sluggish prior to the stalling condition. The vehicle was taken to a dealer where a new battery assembly was scheduled to be installed as part of NHTSA Campaign Number: 25V741000 (electrical system) however, the remedy battery was not installed, and no explanation was provided by the dealership. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

NHTSA ODI 11745127

The wiring to the power steering caused several lights to come on in the vehicle and the Jeep stopped running in the middle of the road. My jeep only runs when the wire for the power steering is unhooked leaving me with no power steering. Wire is also HOT. I'm trying to get the KNOWN recall completed at a dealership so I'm not without my vehicle. It has already been 2 weeks trying to figure out the problem. Jeep does not want to authorize the repair because there is no known fix for the recall yet and they have not issued instructions to the dealership. This is unfair that I should pay for this repair or diagnostic when there is a know problem the dealership should be capable of accessing. I need my vehicle fixed ASAP.

NHTSA ODI 11744428

There has been an extreme loss of power after the 68c recall making it very unsafe when trying to accelerate. Eventually the car just died and was towed to the dealer.

NHTSA ODI 11743389

COMPONENT/SYSTEM THAT FAILED — AVAILABLE FOR INSPECTION: The electrical system failed at the under-hood fuse box / power distribution center (the component sometimes referred to as the TIPM), located near the battery. The vehicle started roughly, shut off within about 3 seconds, would not stay running, and emitted a plastic/electrical burning smell from that area. The vehicle is currently at Oxendale Jeep in Cottonwood, AZ and is available for inspection upon request. A photo of the damage from service advisor Jason Smith and a dealer pre-service inspection document are also available. HOW SAFETY WAS PUT AT RISK: The vehicle would not run and stranded me in an unfamiliar parking lot in Jerome, AZ. The electrical burning smell created a fire risk. A responding firefighter, a police officer, and online guidance all advised not to restart the vehicle due to the danger of fire. REPRODUCED/CONFIRMED BY DEALER: Not fully. Oxendale's pre-service inspection states they could not perform actual diagnostics due to the mechanical damage and burnt components. The dealer documented the damage but has not reproduced or confirmed a root cause. INSPECTED BY MANUFACTURER, POLICE, INSURANCE, OR OTHERS: A local firefighter and a local police officer observed the burning smell at the scene. The jeep dealership service advisor inspected and documented the damage. The vehicle has not been inspected by the manufacturer or an insurance representative. WARNING LAMPS/MESSAGES/SYMPTOMS BEFORE FAILURE: No prior warning lamps or messages before the incident. Symptoms first appeared at the time of failure on Friday, [XXX]: a rough start, immediate shut-off, and an electrical/plastic burning smell. Dash lights and electrical power stayed on with info on dash don’t remember wording, but the vehicle would not remain running. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11743588

Unknown Our 2021 Jeep Wrangler caught fire in our garage destroying our home as well. The vehicle had been sitting for over 10 hours before suddenly catching fire. When I open the garage door, the engine compartment was completely engulfed in flame. I used four fire extinguishers that I had at my house and workshop trying to put out the fire. Then I had to wait for the fire department. When the fire department got there, they fought the flames and opened up the rest of the house because this fire has spread through the attic of the garage by that time. Then they also had a towing company come and pull the vehicle from the garage so that they could continue fighting the flames. We feel there had to be a manufactured defect to cause such a situation.

NHTSA ODI 11743233

My vehicle suffers from severe electrical/hydraulic failures matching recall 21D (NHSTSA ID 26V363000) for the electrical hydraulic power steering pump (EHPSP). Despite Stellantis acknowledging a 1.07- million vehicle fire hazard for this 2.0L turbo, my VIN shows "0 unrepaired recalls" due to a database omission. The vehicle is available for inspection. Safety risk: Active Electronic Stability control (ESC) faults and "service start-stop" dashboard warnings are present. This defect causes severe voltage fluctuations and sudden heavy steering loss while driving, creating an immediate crash hazard and spontaneous under hood fire risk while parked. Dealer history & warranty abuse: certified jeep dealerships have repeatedly failed to fix the root cause. Elm Grove Jeep (Wheeling WV) misdiagnosed the system and repeatedly billed my third-party warranty for thousands of dollars to fix cascading mechanical damage instead of the underlying defect. Parts replaced is 4 consecutive sets of rear shocks, front shocks, a steering clock spring and a drag link pitman arm boot. when elm grove failed to resolve it Stellantis corporate instructed me to take it to another dealer for a star case to be opened there. I took it to Steubenville Jeep (Ohio) with an active ASC light and failed rear shocks and was told "couldn't replicate" the issue and dismissed it. A few weeks ago, the service "start-stop" safety light triggered. Stellantis had corporate knowledge of this ongoing defect for months via prior state Attorney General case but refused to cooperate and waited knowing AG wouldn't keep it open past a certain number of days and replied a day outside of the window. They are leaving an active fire hazard on the road, omitting my VIN from the database rollout, and depleting my personal warranty's financial limits. I request a federal audit to force the inclusion of my VIN.

NHTSA ODI 11742944

When accelerating the vehicle will not go or it will start to move then essentially stop, seconds later it starts moving. There is a delay and it’s extremely dangerous when there is oncoming traffic and/or the drivers behind you don’t realize what is happening. My jeep is a 4xe and this does happen frequently since the last “fix” for the recalls

NHTSA ODI 11743025

Instrument cluster failure. I completed a short trip wherein it was working fine. Went back out several hours later to return home at midnight. The instrument cluster had no power and did not function. I am currently driving with no speedometer, no tachometer, no fuel gauge. I am flying blind because of a known defect in Jeep instrument clusters (NHTSA report 24V652000) between 2020-and 2024. Recall 30b was used to narrowly target other jeeps...but mine somehow does not qualify meaning it is my problem...though it is a well enough known issue that they have a recall on other instrument clusters just failing. As we know from Fight Club they have no intent to do recalls on anything other than the least cost to themselves: “Wherever I'm going, I'll be there to apply the formula. I'll keep the secret intact. It's simple arithmetic. It's a story problem. If a new car built by my company leaves Chicago traveling west at 60 miles per hour, and the rear differential locks up, and the car crashes and burns with everyone trapped inside, does my company initiate a recall? You take the population of vehicles in the field (A) and multiple it by the probable rate of failure (B), then multiply the result by the average cost of an out-of-court settlement (C). A times B times C equals X. This is what it will cost if we don't initiate a recall. If X is greater than the cost of a recall, we recall the cars and no one gets hurt. If X is less than the cost of a recall, then we don't recall.” ― [XXX] lub [XXX] I [XXX] (B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11738338

The primary component involved is the high-voltage charging system, specifically the charging port and connector interface. The vehicle previously experienced a confirmed failure involving a scorched charging port and a melted pin, which required replacement. The same symptoms have since returned, including heat at the charging interface and a burning odor. The vehicle is currently located at an authorized dealership and is available for inspection upon request. This condition presents a safety risk due to the potential for electrical overheating and possible fire hazard. In addition, the vehicle has experienced repeated loss of power while driving, which creates a risk in traffic conditions and could impact driver control and safety. The issue has been previously confirmed by the dealership, which replaced the charging port due to thermal damage. However, upon recurrence of similar symptoms, the dealership has refused to diagnose or service the vehicle, preventing further confirmation at this time. The vehicle has been inspected by an authorized dealership on multiple occasions for related issues, including the prior charging system failure. The manufacturer has not directly inspected the vehicle but has been contacted for assistance. Prior to the charging system failure, symptoms included heat at the charging connector and a burning odor. The vehicle has also exhibited electrical system irregularities and repeated loss of power while driving beginning after recall-related service in or around August 2024.

NHTSA ODI 11736118

Vehicle has gone through the 68C update and the car sometimes hesitates in stop and go traffic. Also the vehicle hesitates on acceleration almost causing an accidents more times than I can count.

NHTSA ODI 11733907

Driving on the highway smoke came from under the hood in the right hand side forcing my family out on the highway keep ingulfed in flames and burnt to a crisp

NHTSA ODI 11732608