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What 71 owners told NHTSA about the 2021 Jeep Grand Cherokee L

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (71)Crash / fire / injury (4)Electrical system (25)Driver assistance (17)Steering (13)Transmission & drivetrain (12)Engine (8)Seats (6)Brakes (4)Suspension (4)Speed control (3)Airbags (2)

2 of 71 complaints match · Airbags · clear filters

Mar 10, 2026SteeringElectrical systemAirbags

I am reporting a failure of the Steering Column Control Module (SCCM) in my 2021 Jeep Grand Cherokee L Overland. The failure is manifesting as an error message saying "service transmission" and the code that it is throwing says that the paddle shifters are overheating. This component is identical to the modules currently under Safety Recall 36B (NHTSA 24V-199) and Equipment Recall 15B (NHTSA 24E-025). The manufacturer has admitted that these modules possess an internal weld defect that prevents the driver’s side airbag from deploying in the event of a crash. Despite the clear safety risk and the fact that this model year/body style (WL) is the primary population for this defect, the manufacturer (Stellantis/Jeep) refuses to cover the repair, stating my specific VIN is not "flagged" in their internal database. I am concerned that the scope of the existing recalls is too narrow and that my vehicle is currently being operated with a non-functional or unreliable driver's airbag system due to this known hardware defect. I am requesting an investigation into why 2021 Grand Cherokee L models with these exact symptoms are being excluded from the safety remedy.

NHTSA ODI 11723299

Aug 11, 2025AirbagsCrash1 injury

The airbags did not deploy

NHTSA ODI 11679870

Working with the data? Download all 71 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2021 Jeep Grand Cherokee L verdict →