Apr 26, 2026Suspension
Rear left coil spring snapped mid driving, breaking off a 3 inch piece. Car now rattles when it goes over bumps. Upon looking under the car, the right rear coil spring is corroded and snapped as well.
NHTSA ODI 11733888
Home · 2020 Volkswagen Jetta Hev · Complaints
What 51 owners told NHTSA about the 2020 Volkswagen Jetta Hev
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
All (51)Crash / fire / injury (3)Electrical system (16)Engine (12)Brakes (7)Transmission & drivetrain (7)Fuel system (5)Speed control (3)Steering (3)Airbags (2)Driver assistance (2)Suspension (2)
2 of 51 complaints match · Suspension · clear filters
Jan 24, 2024Suspension
The front strut spring broke. The dealer warned against driving it at all, since it could cut open the tire or damage other parts that would cause a lot of control. The vehicle is just past the three year warranty. But it is too new for aftermarket parts, so I had to replace it the same parts. The dealer said this is very common on this make/model and to expect these parts to consistently fail.
NHTSA ODI 11567420
Working with the data? Download all 51 complaints as CSV · fetched from NHTSA July 26, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Volkswagen Jetta Hev verdict →