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What 51 owners told NHTSA about the 2020 Volkswagen Jetta Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (51)Crash / fire / injury (3)Electrical system (16)Engine (12)Brakes (7)Transmission & drivetrain (7)Fuel system (5)Speed control (3)Steering (3)Airbags (2)Driver assistance (2)Suspension (2)

2 of 51 complaints match · Airbags · clear filters

Jul 8, 2023AirbagsBrakes

MY SUNROOF WAS EXPODED during I drive to home.

NHTSA ODI 11531073

Dec 9, 2021Airbags

The contact owns a 2020 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 21V492000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11443210

Working with the data? Download all 51 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Volkswagen Jetta Hev verdict →