What 432 owners told NHTSA about the 2020 Tesla Model 3

I recently purchased a 2020 Tesla Model 3 Long Range AWD (VIN [XXX] internal systems and service records show that all recalls for this vehicle have been completed and closed. However, the NHTSA VIN lookup still shows seven open recalls. This is causing a major issue because I am participating in a California clean transportation incentive program (Replace Your Ride), which requires that all recalls be shown as closed specifically on the NHTSA website. Tesla states that the recalls are complete but has not updated the recall status with NHTSA. NHTSA customer service informed me that recall data can only be updated by the manufacturer. I am requesting that NHTSA notify Tesla’s regulatory or safety compliance team so they can update the recall reporting for this VIN. The outdated recall data is preventing my state incentive from being processed and is causing significant financial harm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11705882

Air bags did not deploy during crash. It is available for inspection upon request My face smashed into the steering wheel resulting in black eyes, swollen nose, cuts on my face and a concussion. Yes, the airbags clearly did not deploy during crash No No

NHTSA ODI 11705237

The contact owns a 2020 Tesla Model 3. The contact stated that while the vehicle was parked, the trunk became inoperable. The contact stated that the trunk latch failed to open when the trunk release was engaged using the mobile application, the instrument panel, or the trunk release button. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention). The vehicle was taken to the dealer, but was not diagnosed. The contact was informed by the dealer that the cable harness was not repaired and that a zip tie was placed on the cable harness. The vehicle was not repaired. The contact stated that after the dealer visit, the trunk failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 69,125.

NHTSA ODI 11705132

My Tesla Model 3 is experiencing premature suspension failures involving the lower lateral links and stabilizer links. These components were already replaced once, and they are failing again in less than 30,000 miles. This is not normal wear for suspension parts on a modern vehicle. These failures cause clunking, instability, and looseness in the front end—conditions that affect the vehicle’s ability to track straight and maintain control, especially over uneven pavement or during emergency maneuvers. This isn’t an isolated case. There are extensive reports from other Tesla owners across multiple models (Model 3 and Model Y in particular) showing the same premature wear on these suspension links. Many owners have parts failing even earlier. Once the car is out of warranty, Tesla charges thousands of dollars to replace these components, despite clear indications that the suspension was under-engineered for the weight of the vehicle. Tesla knows this is a recurring issue but refuses to issue a recall or goodwill repairs. A repeated failure of critical suspension links in such low mileage suggests a defect. These parts should not be wearing out this fast, and the resulting instability poses a real safety risk. I’m requesting NHTSA investigate these premature failures.

NHTSA ODI 11703787

While driving my Tesla Model 3 with self-driving engaged in excellent conditions, the car suddenly braked to a full stop. There was no apparent reason to do so and the driver did nothing. The road ahead was free of traffic, and no obstacles, pedestrians or animals were visible. It was possible to resume driving by turning self-driving off. Tesla forums online show many instances of others reporting similar problems in various Tesla models over several years. A rear end collision will ultimately be the result of this flaw if it hasn’t yet occurred.

NHTSA ODI 11701217

The complaint was filed on behalf of the contact's daughter. The contact's daughter owned a 2020 Tesla Model 3. The contact stated that while the contact's daughter was driving at 35 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the contact's daughter stated that the brake pedal felt spongy and unusual. The contact's daughter stated that the brake pedal was depressed to the floor; however, the vehicle still did not stop. The contact's daughter enabled the emergency braking system; however, the vehicle still did not stop. The contact's daughter beeped the horn to alert the nearby driver, and the dash cam independently activated. The contact stated that because of the failure, the contact's daughter's vehicle rear-ended the vehicle in front of the contact's daughter's vehicle. The air bags did not deploy. The contact stated that after the crash, the emergency braking system failure warning light was illuminated. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. A Police report was filed. The contact's daughter was treated at the local hospital on the following day. The contact's daughter sustained headaches, whiplash, and a concussion. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.

NHTSA ODI 11693937

I am writing to formally report a critical safety incident involving my 2020 Tesla Model 3, where the bumper detached while driving through a puddle of water on Oct 9th, 2025. This occurred on a busy street, and fortunately, another driver alerted me just in time, averting a potentially serious accident. Following the incident, I arranged for my vehicle to be towed to a Tesla-authorized collision center and opened a claim with my insurance company. I have since learned that this issue is recognized internally by Tesla, as they have created a service incident regarding it, but have failed to communicate this to customers effectively. Tesla's lack of accountability is concerning. Despite repeated attempts to address this with their support and service teams, they have deflected responsibility and continue to downplay the seriousness of this matter, insisting I must rely on insurance to cover the costs. This situation raises significant safety concerns, not just for myself but for all Tesla Model 3 drivers. I urge NHTSA to take the following actions: 1. Investigate this safety issue regarding the bumper detachment on Tesla Model 3 vehicles. 2. Pressure Tesla to publicly acknowledge this known issue and take immediate corrective action to prevent future occurrences. 3. Ensure that affected customers are compensated for damages and repairs due to this defect. I appreciate your attention to this serious safety issue and look forward to seeing NHTSA hold Tesla accountable to protect all consumers and ensure vehicle safety. I have attached proof of diligent efforts on my part to get this resolved: - Claim number with Progressive - Communication with Tesla giving them proof of this issue - Earlier NHTSA bulletin acknowledging the issue and the Tesla internal service incident created for this issue. Thank you for your urgent attention to this matter.

NHTSA ODI 11692513

Full Self Driving mode (with Hardware 3) consistently will enter the carpool lane when I am driving solo. In the vehicle navigation settings, I have, "use carpool lanes," unselected. It doesn't seem to use this input in it's decision to enter the carpool lane. Sometimes it is very quick to signal and then enter the carpool lane illegally that I can't respond quick enough to correct. However, it only seems to need 1 correction for it to ignore the carpool lane for the remainder of the trip. This then can/will repeat each new trip (it doesn't always occur for each new trip, sometimes it won't make an attempt to get into the carpool lane). I have sent Tesla dozens of recorded messages that it needs to be fixed. It will enter at an illegal point, crossing the solid line, this can sometimes be a dangerous maneuver as well as being illegal for a solo occupant. Also, I don't want to want to be ticketed. It's quite a stressful situation each time this occurs.

NHTSA ODI 11692281

Incident #1 Vehicle sitting at a red light. After several seconds the vehicle operating under Tesla FSD suddenly started to drive as if the light had turned green, which it had not. I stopped it immediately. Incident #2 Vehicle was stopped a t a red light and started forward again as it the light had changed but had not. I noticed a flashing red light at the next intersection a few hundred feet away. So, I went around the block and tried again and it behaved the same. After a few seconds it started to go again. There was not another light near where the first incident occurred.

NHTSA ODI 11692447

I have been getting an alert: Front passenger safety restraint system issue/Service is required. It has come on when there is no one in the seat and goes away shortly after I start to drive. I contacted Tesla and they sent an estimate to repair it which includes a bunch of different bolts, Passenger Airbag, Airbag Harmiss Retaining Clip. Also replacing Occupant Classification System (OCS) of Front Passenger Seat while Servicing Supcomponents. List of parts for that is First Row Seat Harness Assembly-Right Hand, First Row - Seat Belt Reminder Sensor Box Clip, First Row Occupancy. All of this will cost over $700 . Aren't these items required safety equipment that they should responsible to maintain? I have seen that there are a lot of other people having the same issue, I think that there should be a recall on this that they shoud have to pay for.

NHTSA ODI 11686748

The contact owns a 2020 Tesla Model 3. The contact stated that while attempting to exit a parking lot, the rear sensors failed to operate as designed. The contact stated that the rearview sensor failed to provide an audible warning, which resulted in the vehicle bumping into another vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,238.

NHTSA ODI 11682956

Summary Complaint – 2020 Tesla Model 3 (VIN: [XXX] ) I am reporting a defect with the passenger side airbag system in my 2020 Tesla Model 3. Tesla Service identified the passenger airbag sensor as defective and quoted a $1,600 repair cost. This raises concern that the problem is not isolated, but may represent a broader safety defect affecting other Model 3 vehicles of the same year. Why this is a safety issue: - Airbags are federally required safety systems. A defective sensor risks non-deployment, delayed deployment, or incorrect deployment. - Tesla has already recalled 2020 Model 3 vehicles for airbag issues (twisted side curtain airbags – NHTSA Campaign ID 21V834000). - In 2024, a Model 3 recall was issued for a defective driver airbag module. - Other automakers (GM, Hyundai/Kia, Takata) have recalled vehicles for similar airbag sensor/module failures. Requested Action: I respectfully request that NHTSA: 1. Open a defect investigation into passenger side airbag sensor/module failures in the 2020 Tesla Model 3. 2. Require Tesla to issue a recall and provide free repairs if systemic defects are confirmed. 3. Ensure reimbursement for owners who have already paid out-of-pocket. Airbag integrity is essential. I urge NHTSA to investigate and protect the safety of Tesla Model 3 owners and passengers. Complainant Information: [XXX] [XXX] Phone: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11681732

I am getting "Safety Restraint System Fault" on my car. This puts my family at risk if the safety features are faulty. When I contacted Tesla, they want me to drive 41(!) miles away and charge me almost $500.

NHTSA ODI 11680461

Front lower and upper control arms started generating noise around 100,000 miles. This was confirmed by an independent service center. So far, have spent $1400 on the lower control arms, only to find out that the noise is still there and the upper control arms need to be replaced as well.

NHTSA ODI 11680531

Subject: Urgent Complaint Regarding Power Steering Failure in 2019 Tesla Model 3 Hello NHTSA, I am writing to file a complaint regarding a very dangerous situation I recently experienced with my 2019 Tesla Model 3. While driving on the freeway at approximately 65 mph, the power steering failed unexpectedly. I struggled significantly to change lanes in order to exit the freeway, and it felt as though my vehicle was going to collide with other cars. After managing to get off the freeway, I nearly hit the guardrail while attempting to turn onto a side street, creating a hazardous situation. I am deeply concerned about the potential consequences; for instance, what if I had struck a pedestrian, or if the car had collided with another vehicle at high speed? I live on a winding mountain road, where I could have easily driven off a cliff. Turning the car off and back on temporarily resolved the issue. However, there are numerous complaints regarding steering rack failures with Tesla vehicles. Tesla has quoted me $2,700.00 to fix what appears to be a known manufacturing defect. They are aware of this potentially hazardous situation but are not taking responsibility for the repairs. This is a serious safety issue, and I urge Tesla to accept responsibility and cover the repair costs before someone is seriously injured or killed—if such an incident has not already occurred. Please let me know what further actions I can take to facilitate Tesla's resolution of this dangerous problem. Thank you for your attention to this matter. Sincerely,

NHTSA ODI 11680195

Essentially, I find the lack of emergency, unpowered door release for the back doors a little concerning. There is no way to open the door in the event that all power to the door latch fails. Even in newer models (at least of 3/Y/Cybertruck, that i know of) the emergency release is buried under the cupholder liner in the rear seat. Here is a youtube video showing a homebrew retrofit. It seems like something like this should probably be provided to owners of this model of car. The internals of the door seem to make this feasible. [XXX] The front seats, on the other hand, have an easily accessed and intuitive emergency door release. I imagine that the rear seats differ from this model because of child safety locks. Just removing all emergency handles from the door seems like a pretty bad solution. I further understand that there are situations in which even an emergency door release will fail to open the door, and a glass break device is probably the ultimate recourse to this situation. But rear seat emergency egress really seems like a blind spot in NHTSA requirements at least. I shouldn't have to do an airline style safety briefing to my rear passengers in a consumer vehicle. Thanks for your time, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11678986

I received a proactive service alert from Tesla car stating: Front Passenger Safety Restraint System Issue. Tesla wants to charge me to fix this and said there may be issues with the restraint system, such as seats belts or airbags if I don’t pay out of pocket to fix it. This seems ridiculous I have to pay to fix this safety concern.. please issue a recall for this… seems a lot of people are getting this after researching on google and Reddit. Thanks

NHTSA ODI 11677060

Vehicle must have thought a shadow line in the road from a bridge indicated a wall I was about to hit, as it slammed on the breaks in the middle of the freeway. Car behind had to swerve to avoid. On the same trip, several nags of 'keep eyes on the road' were incorrect, as my eyes were directly on the road, but phone was in hand functioning as a microphone taking voice memos. Car proceeded to shut itself down while in the middle of the freeway, causing me to go slower than traffic and put me in danger as cars behind me had to swerve or lane change to avoid me as I tried to pull off to the shoulder. These forced shutdowns from incorrect 'nag fails' are causing safety issues. Nag failures should not forcibly shut the car down. Not sure if this is being enforced by NHTSA, or why Tesla is choosing to disable their auto steer or FSD when drivers are detected to be failing nags - nags should be there to help drivers, and potentially the nag data/cab video can be used after the fact should a user failing nags be involved in an accident for insurance dispute resolution, but shutting the cars down themselves is causing issues.

NHTSA ODI 11674749

Experienced sudden unintended acceleration (SUA) while parking the car. Was pulling into a parking spot at a very slow speed, approx 5 mph and the car accelerated to an extremely high speed on its own without any input from me. Tried to brake to stop the car but the car did not respond or stop or slow down. Due to the SUA event, the car crashed into the side of a building, all air bags in the car were deployed, and the car is a total loss per insurance.

NHTSA ODI 11674516

Software update was pushed onto my car, after the update the car autopilot ECU no longer works. When the ECU finally failed these features were stuck or are completely broken/not working: - Auto dim rear view mirrors (these were stuck in dim mode, preventing me from seeing in rain or darkened environments such as at night or under shade, 0% visibility under these conditions when changing lanes or reversing) - Rear view camera completely stopped functioning, as did all cameras on the car - Forward collision warning no longer works - Autopilot (ADAS features in general) no longer functioning including lane keep assist - On screen navigation is locked in place where the car failed (screen shows location where the car ECU presumably failed). I am further unsure if the following features function as required: - Airbag deployment - AEB (Automatic emergency braking)

NHTSA ODI 11673796

Steering rack failed

NHTSA ODI 11673546

While driving south bound on [XXX] in Torrance and intending to go [XXX] , the GPS suggests to take a left turn for the ramp. The left turn is illegal. The ramp is on the right side of the road. With FSD, I have to intervene and take control. This has happened multiple times in last 1 year, since the time the ramp on right side was opened and left side became illegal. GPS data is wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11672010

I am reporting a spontaneous windshield crack that developed on my 2020 Tesla Model 3 Performance under normal operating conditions. After exiting a routine drive-through car wash in Las Vegas on a hot day, I noticed a hairline crack in the windshield. It originates from the very bottom edge within the black ceramic frit area, curves upward, and spans across the glass. There are no impact points, chips, or pits of any kind. I brought the vehicle to Tesla Service, where the Service Manager visually confirmed it is a stress crack not caused by external damage. Despite this, they stated that Tesla does not offer goodwill or warranty repairs for windshields, regardless of the nature of the failure. This raises a serious safety concern. A windshield is a structural component of the vehicle and critical for driver visibility. A spontaneous failure like this without external cause compromises safety, especially at highway speeds. There are numerous reports of similar spontaneous cracks in Tesla Model 3 vehicles, often originating from the same area. This suggests a potential systemic defect in the design, installation, or bonding of the windshield. I am requesting that the NHTSA investigate this issue for safety implications and possible structural design flaws.

NHTSA ODI 11668723

Airbags did not deploy when vehicle hit 75 ft highway guardrail driving over 70 mph. The car was totaled, the driver's head hit the steering wheel, requiring stitches. EMS and police at the scene were surprised to find airbags not deployed. Vehicle has been inspected by insurance. Manufacturer has not yet been informed, to my knowledge. There were no warning lights or messages indicating a problem with airbags or anything else for that matter. Driver was wearing seatbelt.

NHTSA ODI 11667750

Automatic breaking was initiated as I was pulling in a driveway as I got closer to a large trashcan. The braking was aggressive and I now have concerns that it might've given me minor whiplash as it was so sudden. I have pictures of where I parked. I was about 6-8 feet away from the trashcan when the car automatically braked. I've pulled into this spot numerous times and never had this reaction.

NHTSA ODI 11663794