What 432 owners told NHTSA about the 2020 Tesla Model 3

Air bags did not deploy during crash. It is available for inspection upon request My face smashed into the steering wheel resulting in black eyes, swollen nose, cuts on my face and a concussion. Yes, the airbags clearly did not deploy during crash No No

NHTSA ODI 11705237

I have been getting an alert: Front passenger safety restraint system issue/Service is required. It has come on when there is no one in the seat and goes away shortly after I start to drive. I contacted Tesla and they sent an estimate to repair it which includes a bunch of different bolts, Passenger Airbag, Airbag Harmiss Retaining Clip. Also replacing Occupant Classification System (OCS) of Front Passenger Seat while Servicing Supcomponents. List of parts for that is First Row Seat Harness Assembly-Right Hand, First Row - Seat Belt Reminder Sensor Box Clip, First Row Occupancy. All of this will cost over $700 . Aren't these items required safety equipment that they should responsible to maintain? I have seen that there are a lot of other people having the same issue, I think that there should be a recall on this that they shoud have to pay for.

NHTSA ODI 11686748

Summary Complaint – 2020 Tesla Model 3 (VIN: [XXX] ) I am reporting a defect with the passenger side airbag system in my 2020 Tesla Model 3. Tesla Service identified the passenger airbag sensor as defective and quoted a $1,600 repair cost. This raises concern that the problem is not isolated, but may represent a broader safety defect affecting other Model 3 vehicles of the same year. Why this is a safety issue: - Airbags are federally required safety systems. A defective sensor risks non-deployment, delayed deployment, or incorrect deployment. - Tesla has already recalled 2020 Model 3 vehicles for airbag issues (twisted side curtain airbags – NHTSA Campaign ID 21V834000). - In 2024, a Model 3 recall was issued for a defective driver airbag module. - Other automakers (GM, Hyundai/Kia, Takata) have recalled vehicles for similar airbag sensor/module failures. Requested Action: I respectfully request that NHTSA: 1. Open a defect investigation into passenger side airbag sensor/module failures in the 2020 Tesla Model 3. 2. Require Tesla to issue a recall and provide free repairs if systemic defects are confirmed. 3. Ensure reimbursement for owners who have already paid out-of-pocket. Airbag integrity is essential. I urge NHTSA to investigate and protect the safety of Tesla Model 3 owners and passengers. Complainant Information: [XXX] [XXX] Phone: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11681732

I received a proactive service alert from Tesla car stating: Front Passenger Safety Restraint System Issue. Tesla wants to charge me to fix this and said there may be issues with the restraint system, such as seats belts or airbags if I don’t pay out of pocket to fix it. This seems ridiculous I have to pay to fix this safety concern.. please issue a recall for this… seems a lot of people are getting this after researching on google and Reddit. Thanks

NHTSA ODI 11677060

Airbags did not deploy when vehicle hit 75 ft highway guardrail driving over 70 mph. The car was totaled, the driver's head hit the steering wheel, requiring stitches. EMS and police at the scene were surprised to find airbags not deployed. Vehicle has been inspected by insurance. Manufacturer has not yet been informed, to my knowledge. There were no warning lights or messages indicating a problem with airbags or anything else for that matter. Driver was wearing seatbelt.

NHTSA ODI 11667750

My 2020 Tesla Model 3 has displayed a "Front Passenger Safety Restraint System Fault - Service is required" error since June 2023. This error has persisted for well over a year despite troubleshooting attempts, such as restarting the vehicle and checking for obstructions. Tesla service quoted over $400 to repair this issue, but I believe this is a basic safety-related defect that should be covered by the manufacturer, as it likely disables the front passenger airbag, posing an unreasonable risk of injury or death in a crash. This appears to be a widespread issue, as I’ve seen similar complaints from other Tesla owners online. I request that NHTSA investigate this as a potential safety defect for a recall.

NHTSA ODI 11654367

I have to pay over $1444 to Tesla to change the airbag because it is not working properly. Tesla will: Update front passenger Airbag to Maintain compatibility with front passenger seat. Replace Occupant Classification System (OCS) of Front passenger Seat. Install OCS filter module.

NHTSA ODI 11654060

I keep receiving an alert: “Front Passenger Safety Restraint System Fault”. I contacted Tesla and they informed me that my airbag sensor needs to be recalibrated and may jeopardize a child sitting in the seat if the airbag is deployed. I understand that this is a common problem with the Model of Tesla.

NHTSA ODI 11637173

I was driving my vehicle. It said there was an issue with code "RCM_a056 Front Passenger Safety Restraint System Fault." Many older model 3's are having this issue and with the quote from tesla, they would need to perform a retrofit for the electrical wiring system.

NHTSA ODI 11632840

Unknown issue with front passanger safety restraint system. Car suddenly notified me of an issue with the restraint system. Before the fault the car was simply just parked in my driveway, then I went into the car and the safety issue appeared. The seat was adjusted for my mom's height the day prior, this might have caused a wire to become pinched and caused the fault due to how the wiring under the seat is set up from manufacturing. Online search results show this to be a common occurrence for cars from 2019-2021 in Tesla.

NHTSA ODI 11627805

When the seat moves forward I get a warning about the restraint error and turn the airbag off. When I slide the seat back the error goes away.

NHTSA ODI 11616139

Passenger seat occupancy sensor malfunction which sometimes turns off passenger airbag even though adult passenger is sitting in the seat. Possible no airbag deployment upon crash. Car was brought into service center and sensor was replaced but same issue popped up again 2 yrs later. Car is out of warranty and service center refused to look at the car without first charging $1k. Intermittent airbag light, intermittent passenger airbag off indicator even with adult in seat and seatbelt on.

NHTSA ODI 11610869

Front passenger safety restraint system fault error Received. Airbag icons appeared and apparently safety airbags disabled. No passengers were sitting when error received. Contacted Tesla to report safety concern and was advised charges were due to vehicle outside of 50k warranty. Is safety equipment only valid to work under the warranty?

NHTSA ODI 11593973

An alert stated: "RCM_a056 Front passenger safety restraint system fault." Upon bringing car to Tesla service center, Tesla stated: "Confirmed concern through vehicle logs. Found vehicle needing passenger ocs retrofit to resolve issue. Customer declined repair." They wanted over $1,200.00 for a faulty seat sensor because they claimed they couldn't replace the seat sensor without replacing the entire airbag system on the passenger side. They explained to me that they changed the airbag systems in their newer Model 3s and refused to stock or replace components in their older Model 3s.

NHTSA ODI 11592308

My car is experiencing a passenger seat safety restraint error, which is a safety issue.

NHTSA ODI 11589416

An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.

NHTSA ODI 11588326

I received a message on the screen saying there was a problem with the OCS and that it needed to be serviced immediately. I take it to Tesla service and they tell me they will need to do the following: 1. Replace MODULE - OCS FILTER 2. Retrofit SBR in OCS Equipped Front Passenger Seat - Remove and Replace 3. Replace FIRST ROW SEAT HARNESS 4. Replace FIRST ROW - SEAT BELT REMINDER SENSOR BOX CLIP 5. Replace FIRST ROWOCCUPANCY SENSOR 6. Replace FIRST ROWHARNESS ASSEMBLY -OCCUPANTCLASSIFICATION SYSTEM - RIGHTHAND 7. Replace Front PassengerAirbag And Update VehicleConfiguration - Remove and Replace To have all of this done, I paid $1,850. Nothing is covered under warranty. I have 64,000 miles on my car. It has never been in a wreck and I have taken good care of it. From what I understand, this is a common problem with Tesla’s.

NHTSA ODI 11579515

In March 2023, my vehicle was in a major front end collision on the passenger side and the airbag did not deploy. In January 2024, a warning light appeared on my car’s screen that reads “Safety Restraint System Fault” I then took the vehicle to a Tesla service center who determined that the front passenger airbag and OCS needed to be replaced to maintain compatibility….

NHTSA ODI 11576445

The vehicle was in a frontal crash and the knee airbags exploded the glovebox and broke my leg in 3 different places.

NHTSA ODI 11568106

My vehicle was in a collision on the freeway and the airbags did not deploy. The car is being assessed to see if it deemed totaled. Regardless of the outcome of the status of the vehicle, given the impact of the accident, the airbags should have deployed given the impact of the collision and the impact on the car.

NHTSA ODI 11530650

I have an alert that says "Front passenger safety restraint system fault". I took the car in to Tesla Service in late April. Was told it would be about $270 to replace the sensor in the seat that detects it someone is sitting in it. They told me that when the parts people went in, that wasn't the issue and that to fix the sensor they thought it was they would have to tear the whole seat apart and that takes too long so instead I need to buy a whole new seat at the cost of $3000. I didn't have time to deal with it further at that point and the seat was back ordered anyway. I asked if the issue would affect the operation of the airbags or seat belts thus causing a safety concern and was told that it would not. That the car was still safe. I took the car back without repair. I have since noticed that when a passenger is in the seat, the symbol that states that the airbag is not engaged is still on. So it would appear that the airbag is not working properly. I called Tesla today to inquire and ask for clarification if this is a safety concern and if the airbag is not working. They told me a manager would call me back. They said there is not a Tesla wide recall- even though it would appear that this issue is causing the airbag not to work. From research online it seems like other customers have experienced the same or similar issues.

NHTSA ODI 11525432

I was T boned at an intersection by a red light runner. My car got hit on the driver side and front to back where the initial impact occurred by the left front wheel. None of the airbags deployed. My speed was probably around 30 miles and the other cars speed I don’t know. The other car was a 2021 Toyota suv. I don’t recall what model but all of the airbags deployed in the Toyota. I got thrown against the driver door and sustained an injury to my left rib cage.

NHTSA ODI 11518514

The contact owns a 2020 Tesla Model 3. The contact stated that while driving at 35 MPH, she encroached into the right light and was T-boned by a bus. The air bags did not deploy upon impact. The contact did not sustain any injuries and a police report was not filed. The contact managed to drive the vehicle away from the accident despite damage to both the front and rear passenger side doors. The manufacturer had yet to be notified of the failure. The contact stated that the lane assist feature failed to operate as needed. The vehicle had yet to be repaired. The failure mileage was approximately 22,000.

NHTSA ODI 11509884

The driver seat occupancy weight sensor has to be replaced twice now. The car does not recognize someone is in the driver seat. It is unclear whether the airbags would deploy if I was in an accident as the car is unsure if someone is even inside. When I get out of the car it stays on. When I put it into reverse without having the seatbelt on it slams on brakes.

NHTSA ODI 11494212

Front passenger seat seat belt gives me an error saying front safety restraint system fault. Tesla says it's not a problem and will not fix it

NHTSA ODI 11464432