What 721 owners told NHTSA about the 2019 Jeep Wrangler Unlimited 392

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving approximately 50 MPH, the contact experienced the death wobble, and the vehicle started shaking violently. There was no warning light illuminated. The driver was able to maintain control of the vehicle; however, the vehicle failed to exceed 50 MPH without the failure recurring. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the track bar had failed and needed to be replaced. The vehicle was not repaired. The vehicle was also taken to the dealer, where it was determined that the track bar had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,000.

NHTSA ODI 11721727

Since new Jeep has experienced "excess play in the steering" the Jeeps steering "wanders" and vehicle pulls to both the left and right. Steering wandering increases in hot temperatures and at higher speeds and becomes UNSAFE to operate the vehicle. When purchasing new, I noticed the "excess play in the steering", but was told by the Jeep salesperson that "that's how Jeeps drive" and "They do not drive like typical passenger vehicles". I did not take my Jeep in for service for this issue because the salesperson told me that this is how the vehicle is designed to drive. However, I recently found out that Jeep issued a Technical Service Bulletin #08-074-20 REV.B back on September 26, 2020 that addresses this issue of "excess play in the steering" and "wandering" and the TSB gives recommendations to fix the steering by installing a new and improved Steering Gear Box that is made from steel as opposed to aluminum. I took my Jeep into a Jeep dealership with regards to this issue. The Jeep dealership confirmed that I have the "old style" steering gearbox mentioned in Technical Service Bulletin #08-074-20 REV.B and recommended that I replace it with the new design as recommended by the TSB. I asked Jeep to repair by vehicle free of charge as this is a "known" issue on Jeep Wrangler JL 2018-2020 as described in the TSB, but Jeep refused to pay for the safetly modification to my steering, stating that I am "out of the warranty period". This is a KNOWN manufacture defect. Jeep installed inferior aluminum steering gear boxes on their Jeep Wrangler JL 2018-2020 and 2020 Jeep Gladiators and they have since upgraded that critical safety component to a "steel version." Jeep should without question issue a "recall" to fix all current Jeep owners 2018-2020 Wrangler JLs and 2020 Jeep Gladiators that have a faulty aluminum steering gear box and replace it with the upgraded steel version that fixes the "wandering steering" and "excess play in the steering".

NHTSA ODI 11720655

My gauge cluster is having a problem and I dont know why my jeep is covered under the recall when its the same part in every other jeep that is having the same problem? I would really like to know how used can pick one Jeep model and not the others? When all the same parts are in the jeeps

NHTSA ODI 11719579

The contact owns a 2019 Jeep Wrangler. While the contact’s wife was driving with the heated steering wheel activated, the driver attempted to adjust the steering wheel position, and suddenly an electrical short occurred, causing white smoke to come from the center of the steering wheel. The vehicle was immediately stopped, and the heated steering wheel and heated seats were deactivated. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 82,000.

NHTSA ODI 11717516

around august of 2025 the gauge cluster went black and i can no longer see my total miles, gas gauge, and any warning lights that may appear on screen i.e. door ajar. because of this, i have almost gotten in car accidents because my gas runs out unknowingly. one time it put me in serious danger on the interstate having to add gas while cars were flying past me. there were no warning lights, check engine lights, or any other lights that would suggest failure. it just went black one day random day. we recently got into a car accident, this occurred after it had gone out and upon inspection the mechanic confirmed it was not associated with the accident and suggested looking into recall because jeep currently has recalls on gauge clusters, which is why i am reporting now. it is available for inspection upon request.

NHTSA ODI 11716895

My Jeep Wrangler when driving 65mph or higher starts to wooble making it very hard to control. Usually it happens when there is small bumps roughness in the road. This issue started since it got to the 22K miles.

NHTSA ODI 11713157

I was driving on the interstate and when I went over a little bump my truck started to shake like it was going to loose control. I read up on this and people who own jeeps refer to it as the death waddle is there a recall on this issue.

NHTSA ODI 11712821

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at various speeds, several unknown warning lights flashed on the instrument panel. The vehicle was taken to the dealer on several occasions, where various repairs were performed; however, the failure returned after each repair. The contact then stated that the entire instrument panel had gone blank; as a result, the speedometer, fuel gauge, odometer mileage, and other various features were unavailable. The vehicle was taken back to the dealer, and the contact was informed that the instrument panel needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle remained with the dealer unrepaired. The failure mileage was unknown.

NHTSA ODI 11711517

Instrument cluster panel - while driving, my cluster panel occasionally glitches before returning to normal. Ultimately, when I was on the highway, it all went black. Nothing is visible anymore. I can’t tell if I need gas, if my tires are low, if an oil change is due, or if there are any warnings I should be aware of. Essentially, all the information I require is missing. This occurred during the 3rd year I owned the car, but it only happened a handful of times. The belt-driven starter generator failed after just 3 years of having the brand new car. Fortunately, it was included in the powertrain warranty, so it was repaired. However, I recall experiencing the same problem, and everything in my car was malfunctioning, including the radio. At that moment, I believed that was the source of the issue because it hadn't happened for quite some time. After I resolved that issue, about a year later, my cluster began to malfunction again with the glitching. It would glitch for a short period and then return to normal. However, this time it’s even worse, and now it’s completely black.

NHTSA ODI 11708434

I am reporting a defect with the driver-side sun visor on my 2019 Jeep Wrangler Unlimited. The sun visor mounting mechanism is faulty and has broken/detached during normal use. When this occurs, the visor drops down unexpectedly and obstructs the driver’s forward view. This creates a serious safety hazard, as the visor can suddenly block visibility while the vehicle is in motion, increasing the risk of a crash. The failure happened without excessive force or misuse, only routine flipping and positioning of the visor. I am aware that many other owners of 2019 Jeep Wrangler Unlimited vehicles have experienced the same sun visor failure, suggesting a widespread defect in the design or materials used. This appears to be a known and recurring issue affecting multiple vehicles of the same model year. I believe this defect should be investigated as a safety-related issue and considered for a recall, as it directly impacts driver visibility and safe vehicle operation.

NHTSA ODI 11707646

Concern: Suspension, steering, and electrical system malfunction Description of the Problem: While driving at highway speeds (approximately 75 mph), the vehicle experiences a wiggling or unstable sensation in the suspension, making the car feel unsafe. At the same time, the steering wheel becomes stiff and difficult to turn. Additionally, a warning message appears stating “Service Shifter.” When this occurs, the electrical system freezes, affecting vehicle functions. This electrical malfunction lasts for 1 to 2 days, during which systems do not respond properly before eventually resetting on their own. Safety Concern: The suspension instability, loss of steering responsiveness, and electrical failure at high speeds present a serious safety risk to the driver and others on the road. Request: Requesting a full inspection of the suspension, steering system, shifter system, and electrical components, including any sensors or modules that may be causing these failures.

NHTSA ODI 11707223

Filing this complaint regarding a known safety defect affecting my 2019 Jeep Wrangler Sport - specifically the steering damper column defect commonly referred to as "Death Wobble." ISSUE: My vehicle experiences violent and uncontrollable steering wheel oscillation when hitting bumps or road imperfections at highway speeds (typically above 55 mph). This phenomenon causes the entire front end to shake violently, requiring me to immediately slow down to regain control of the vehicle. This poses an extreme safety risk to myself, my passengers, and other motorists. I believe my vehicle has an issue with steering damper failure - the exact same defect addressed in Customer Satisfaction Notification V41 issued by FCA in June 2019. THE PROBLEM: While FCA issued CSN V41 covering approximately 192,000 2018-2019 Jeep Wranglers for steering damper defects, however my VIN was excluded from this notification despite experiencing the identical safety defect. FCA selectively applied the remedy to certain VINs rather than addressing all affected vehicles from these model years. SAFETY CONCERNS: This defect creates loss of vehicle control at highway speeds, significantly increasing crash risk. The NHTSA investigation (PE19-012) identified frame weld quality deficiencies and steering-related defects in 2018-2019 Wranglers affecting approximately 270,000 vehicles. Multiple investigations have documented steering looseness, steering wobble/shimmy, and loss of steering control in these model years. MANUFACTURER REFUSAL: Despite the known defect and my vehicle exhibiting the exact symptoms addressed in CSN V41, I believe once I take it in for service, Jeep will refuse to repair this safety issue under warranty, forcing me to bear the financial burden for a known manufacturing defect. REQUEST: I request NHTSA investigate why FCA limited CSN V41 to select VINs when the defect clearly affects a broader population of 2018-2019 Wranglers.

NHTSA ODI 11704349

The contact owns a 2019 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument cluster display malfunctioned and displayed a blank or black screen. During the failure, the digital speedometer, fuel gauge, and odometer mileage were unavailable. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The contact was informed of NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 38,000.

NHTSA ODI 11704057

I am filing this complaint regarding a known safety defect affecting my 2019 Jeep Wrangler Sahara (VIN: [XXX] ) - specifically the steering damper column defect commonly referred to as "Death Wobble." ISSUE: My vehicle experiences violent and uncontrollable steering wheel oscillation when hitting bumps or road imperfections at highway speeds (typically above 55 mph). This phenomenon causes the entire front end to shake violently, requiring me to immediately slow down to regain control of the vehicle. This poses an extreme safety risk to myself, my passengers, and other motorists. DIAGNOSIS: A certified mechanic has diagnosed my vehicle with steering damper failure - the exact same defect addressed in Customer Satisfaction Notification V41 issued by FCA in June 2019. THE PROBLEM: While FCA issued CSN V41 covering approximately 192,000 2018-2019 Jeep Wranglers for steering damper defects, my VIN was arbitrarily excluded from this notification despite experiencing the identical safety defect. FCA selectively applied the remedy to certain VINs rather than addressing all affected vehicles from these model years. SAFETY CONCERNS: This defect creates loss of vehicle control at highway speeds, significantly increasing crash risk. The NHTSA investigation (PE19-012) identified frame weld quality deficiencies and steering-related defects in 2018-2019 Wranglers affecting approximately 270,000 vehicles. Multiple investigations have documented steering looseness, steering wobble/shimmy, and loss of steering control in these model years. MANUFACTURER REFUSAL: Despite the known defect and my vehicle exhibiting the exact symptoms addressed in CSN V41, Jeep/Stellantis refuses to repair this safety issue under warranty, forcing me to bear the financial burden for a known manufacturing defect. REQUEST: I request NHTSA investigate why FCA limited CSN V41 to select VINs when the defect clearly affects a broader population of 2018-2019 Wranglers, and mandate a comprehensi INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11701864

The steering wheel started to shake and then escalated to the whole car shaking at which time I had to stop the vehicle on the highway to make it stop shaking. This isn’t the first time this has happened.

NHTSA ODI 11701291

Cluster went dark. No way of seeing gauges moving, no speed info, nothing. Jeep runs but dash is dark.

NHTSA ODI 11701350

Main cluster went out cannot see gas or mileage noting important will display

NHTSA ODI 11699468

The instrument cluster has stop functioning and you can't see milage, gas or any of the warning lights within the cluster panel. I was not in an accident but wanted to report the problem of the cluster since my jeep was not included in the recall. I have an estimate of 1,600. for a repair from jeep mechanic.I feel that it should have been included in the recall.

NHTSA ODI 11697500

Wires going to the trailer hitch lights plug was too close to the muffler melting the insulation and shorting to ground for the left trailer turning light.

NHTSA ODI 11696204

The problem occurs in my 2019 Jeep Wrangler, suddenly, typically after hitting a small bump or uneven section of pavement at around 60–70 mph. The entire front end begins to shake violently, and the steering wheel jerks rapidly back and forth, making it extremely difficult to maintain control of the vehicle. The only way to stop the shaking is to brake hard and slow down below 50 mph, which creates a dangerous situation. This violent steering vibration causes loss of directional stability and could easily lead to an accident if it happens in traffic or during lane changes. The sensation is so severe that it feels as if the front suspension or wheels are coming loose. I brought my Jeep to Wallace Jeep in Stuart, Florida where the technicians confirmed steering instability but stated that the steering damper is covered but the steering gear is not covered under warranty. I also contacted Jeep Cares, case # [XXX], and was told that Jeep “does not have to cover” my vehicle, even though it falls directly within the affected 2018–2020 Wrangler JL range identified in the [XXX]. v. FCA US LLC class action settlement related to the Death Wobble. The dealership’s refusal contradicts Jeep’s own Technical Service Bulletin 08-074-20 REV. E (“Improved Steering Feel”), which addresses steering wander, pull, and excessive play by replacing the steering gear and updating the EHPS software — exactly the symptoms I’m experiencing. This is a serious safety issue that occurs without warning and has not been resolved through the repairs or coverage Jeep has offered. The manufacturer’s denial of responsibility despite a known defect leaves drivers at risk of losing control at highway speeds. I am requesting that the NHTSA investigate and require Jeep/Stellantis to expand the recall or provide full coverage for all steering-related components contributing to this dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11693326

The internal cluster went out all of a sudden. Stenallis has no part for us to repair it with. We have been without the car and no loaner for almost 4 months. There is a recall on this part on this model in this year. However, Stenallis won't recall my particular car which is currently affected. The recall should expand because it is on more models than they admit.

NHTSA ODI 11690867

We have a failed internal cluster on 1c4hjxdn8kw649723 . There was recall vehicle is covered under recall 30B / 24V-652. However, Sternalis will not recall our vehicle. It has been almost 4 months without a cluster. We are not allowed to buy one and Sternalis won't supply one for us to purchase.

NHTSA ODI 11690578

My 2019 Jeep Wrangler has a defective instrument cluster panel. The entire cluster is completely non-functional — I cannot see the speedometer, fuel gauge, warning lights, or odometer at all. This makes it impossible to monitor the vehicle’s speed, fuel level, or safety warnings while driving, creating a very serious safety hazard. I understand Jeep has already issued recall 24V-652 (Chrysler 30B) for defective cluster panels for 2019 and other Wrangler model years, but my VIN is not included even though I am experiencing the same issue. I am requesting that this defect be investigated and my vehicle added to the recall.

NHTSA ODI 11689428

My 2019 Jeep Wrangler is experiencing the "death wobble" every time I hit any uneven pavement while traveling at 60-65. This is extremely unsettling and could cause serious injury or death. Why haven't all the Jeeps during this time span been recalled considering the number of reports of this issue on the 2019 Jeep Wrangler?

NHTSA ODI 11689000

Service Antilock Brake System. Service Shifter. Service 4WD. Loss communication with MPH. ABS light. Traction Control. Power Steering Failing. BRAKE. Doors Lock/Unlock. Vehicle shut down while I was driving and locked me out completely. Replaced Part No. 68321746AA-001 Vehicle was taken to four auto shops. None were able to diagnosed the issue. Mopar shop wanted to charge over $1,600 to replace ABS sensors and other items. I referred them to look at the part and was told it was not going to fix the issue. It did fix the issue. I have spent the last 2 months trying to figure out what was wrong with my vehicle and several funds later.

NHTSA ODI 11685873