What 409 owners told NHTSA about the 2019 Honda Civic Hatchback Hybrid

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11632625

When driving on local streets under 40mph steering sticks in position and has to be forcefully recentered. It also makes a clunking sound when turning the steering wheel at low speeds. At highway speeds when making slight adjustments steering wheel sticks, causing me to overcorrect which in turn jerks the car back and forth. This issue starts after driving the car for about 10-15mins. I have tried numerous DIY solutions such as turning off Lane Assist etc. I will be taking the car to Honda soon. This has been going on for about a year now.

NHTSA ODI 11631778

FUEL PUMP INOPERABLE CAUSING MY CAR TO START AND STALL WHILE DRIVING. NEED THIS REPLACED ASAP!

NHTSA ODI 11631283

The steering is "sticky" leading to ever-changing steering effort. At times, so much force has to be applied that overcorrection occurs. It decreases the safety margin when driving and applying corrective steering to prevent lane departure or collision. Luckily, I have not had any accidents occur yet. Still, I can easily imagine that it contributes to a collision if and when the margin for an accident is sufficiently narrowed. There are no warning lights or messages provided by the car for this issue. When I asked Honda about the issue, they said I would have to pay a fee to even have the vehicle looked at. They also stated that it would cost over $3000 to fix it. They said that they could not replace it for free because it was not under warranty and there was no recall for the issue, just a TSB. I am surprised that this is still not a recall given how apparent a safety risk it is. Frequently I have to jerk the wheel for it to break free and respond to steering input. Unfortunately, Honda is not being more proactive about replacing this component. Please let me know what else I can do to help progress this to a recall. Thank you

NHTSA ODI 11631201

On my way to work my car stalled while being driven. I lost the ability to maintain my speed and my car decelerated to a stop in the lane of traffic. The car would not move forward and would not start after it was turned off. I was stopped in the right lane of traffic on a four lane highway during morning rush-hour traffic. A police officer had to remain behind my car in the lane of traffic with their lights on until a tow truck arrived to prevent an accident. My car could not be moved due to the high rate of speed of the cars traveling around it and cars had to merge quickly into the open lane. There were several near accidents while waiting for the tow truck. There were no warning signs or messages that the car had an issue. The mechanic the car was towed to believes the problem is with the fuel gauge and stated they had recently repaired several cars with this issue that were the same or similar base model and year as my car. When inspected the car was found to be out of fuel and, after fuel was added to the car, the cars computer system showed a higher amount of fuel then was put into the car. At the time of the incident, the car showed three or four bars of fuel left on the dashboard fuel display and about 40 miles until empty on the digital display range. The police officer at the scene observed the that the car was showing that it was not out of fuel. The component or system is available for inspection upon request. This issue is similar to a previously repaired recall that effected this car with the fuel pump which stated that the car could be prevented from starting or cause a vehicle to stall while being driven, increasing the risk of a crash. The car is regularly maintained, kept in good working condition, and is mainly used to travel to and from work.

NHTSA ODI 11631256

Some how my steering wheel is crooked, so while going straight, my wheel is around 2 or 3 inches to the left. If I turn it all the way, in either direction the wheel will click, click, click back, moving back the opposite direction with every click. I've changed both front CV axles, sway bar links, brakes, all 4 tires, bought 2 rims so far. Still having issues. Also makes a cluck sound while braking. stalls while stopping and going a lot. Had fuel recalls done already. When a car is coming have to hit the gas pedal to the floor to get it to go. Almost killed me once while automatically braking while switching lanes. There was an 18 Wheeler in front of me to start off with, I turned my signal on to get over in the lane beside of me, which had another 18 wheeler coming a way back. Once I got over the brakes automatically locked down due to sensing the the truck in the other lane. Every since then I keep that feature off. I wouldn't trade her for anything, it's been a wild ride and she keeps me on my toes. Literally. 120,000, 1 owner, 6 years March 2025!

NHTSA ODI 11630493

The contact owns a 2019 Honda Civic Hatchback. The contact stated while driving 70-75 MPH, the Hill Assist system and several other unknown warning lights were illuminated, and the vehicle lost motive power. The contact was able to veer to the edge of the shoulder of the road, where the engine turned off independently. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with fuel pump failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 20V314000 (Fuel System, Gasoline). No further assistance was provided. The failure mileage was approximately 140,000.

NHTSA ODI 11629878

I was driving straight going 35mph on a 2 lane rd when my steering wheel starting making a weird noise & almost was shaking. The steering wheel then locked up to the left & wouldn’t move. This caused my driver side tire to go into the curb, & at this point my steering wheel was spinning in circles & all I could do was brake. After bumping off the curb I then was thrusted back over to the right lane (due to having no steering control) where I came to a stop grazing another vehicle. My insurance performed diagnostics on the vehicle & determined the steering rack housing assembly part failed, causing the accident. There was no damage at all to the vehicle that would indicate this part was damaged as result of the incident, therefore they are calling it “pre existing damage” even though Honda did a multipoint inspection on my car 08/03/2024 (not even a whole 3 months prior) that did not mention a single steering problem. It was ultimately determined this failure is what caused the incident. Upon further research I have found millions of Civics are recalled for this issue but not my year of the vehicle. However, I have found countless stories exactly like mine with steering failure all regarding the 2019 Honda Civic. I am now without a vehicle, insurance refused to pay for the failed part, and I have reached out to Honda over 10 times trying to get in contact with someone about this to no avail. I truly was terrified for my life and feel this needs to be addressed because as previously mentioned, there are countless other 2019 Honda Civic owners with the same horrifying stories. This puts not only owners at risk but all other drivers.

NHTSA ODI 11627171

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that a second notice was mailed and stated that the remedy was available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627355

Car has delayed cranking time. Recently got a new car battery but car has weak, struggling and delayed start up. Video proof has been sent to dealership since issue could not be reproduced while car was there for 4+ hours recently. Recall on fuel pump in the past. Other vehicle models are on current recall list but mine is not. I fear that my car will stall while driving or I will become stranded on the road due to this issue.

NHTSA ODI 11626954

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the vehicle could not be repaired due to the parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11626349

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11626357

Reported CRUNCHING, CLICKING, GRINDING IN FRONT STEERING COMPONENTS. STEERING WHEEL LOCKS UP WHEN CAR IS IN MOTION. Failed components identified and reported to Honda Manufacturing Corportation. Waiting on a Formal Response.

NHTSA ODI 11625565

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that parts were back ordered for the recall and that the contact would be put on a waitlist. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. The VIN was not available.

NHTSA ODI 11625628

I received a recall notice about the fuel pump in February 2024. I have been calling Ed Morse Honda to schedule the replacement and they haven't had the parts. I just received a notice from Honda that states the following: "This notice is being sent to inform you that these parts are now available and you can bring your vehicle in for a free repair." I called Ed Morse Honda again today, Nov. 14th and they informed me that they don't have the parts and do not know when they will get them. This is a serious fuel pump issue according to the Honda recall notice that said "can result is serious injury or death.

NHTSA ODI 11625225

Our local dealer, Hall Honda in Virginia Beach VA has not been able to repair this recall in a timely manner. It has been over 6 mo. This is the only place I could find to report a complaint. Your website does not make it clear where to go to submit a concern or complaint.

NHTSA ODI 11624151

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and the appointment with the dealer was rescheduled on several occasions due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11624185

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11623972

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11623637

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11623662

my car has one recall part . It say :American Honda Motor Co., Inc. (Honda) is recalling certain 2016-2021 model year Civic vehicles. The fuel pump impeller was improperly moulded, resulting in low density impellers. Over time, the low-density impeller can deform and interfere with the fuel pump body, rendering the fuel pump inoperative. I tried to contact some Honda dealer but they don't have the part to replace Please help me out thank you so much

NHTSA ODI 11623488

Reached out to Hill Country Honda, San Antonio Texas since the inception of this recall, approximately 2 years ago, and when I received Honda notifications to contact dealer for scheduling. Received another notification from Honda, today, November 4, 2024 and Service Advisor at Hill Country Honda stated they do not have the part and do not know when they will be receiving and to k=just keep checking in to see if they have the part. This is unsafe, disapointing, and just bad business practice from both Honda and Hill Country Honda.

NHTSA ODI 11623524

It’s almost been a year since the recall came out. The dealerships are saying Honda hasn’t issued any parts. Called the Marysville Service Center, was told Honda wasn’t fixing any cars unless having problems. Am I supposed to wait until something happens, get in an accident???

NHTSA ODI 11622825

Honda failed to notify me of a fuel pump recall and has failed to replace or fix it within a reasonable time frame. Honda still have not given a timeline of when they will be able to fix the recall and told me to “figure it out” if I want it done sooner.

NHTSA ODI 11622542

Steering wheel sticks.

NHTSA ODI 11622181