What 409 owners told NHTSA about the 2019 Honda Civic Hatchback Hybrid

The open recall repair (NHTSA 23V-858) has not been completed. Additionally, there is a separate open recall, NHTSA Recall Number 25E-071 (Manufacturer Recall MMZ), involving 18-inch Honda Genuine Accessory wheels with improperly installed lug seat inserts. Both recalls remain unresolved. Beginning in approximately 2024, the vehicle exhibited intermittent jerking and stalling during acceleration, along with loss of smooth power delivery. No warning lamps were illuminated prior to failure. The vehicle was inspected in July 2025 after Wilkes-Barre Honda declined to provide assistance, and it passed inspection at that time. In October 2025, the engine failed to start, and the vehicle became fully non-operational. The insurance carrier was notified in October 2025 that the vehicle had become inoperable. The vehicle has not been inspected by the manufacturer, law enforcement, or the insurance company. It is currently available for inspection but is not safely drivable. Loss of power while driving presents a risk of collision. Multiple attempts were made to schedule an appointment with Wilkes-Barre Honda regarding the outstanding recall; however, no response was received. The manufacturer was also contacted on several occasions, but no meaningful assistance was provided. Despite repeated requests, the dealership has not conducted a formal inspection or confirmed the cause of the failure. The vehicle has remained inoperable for several months. Under these circumstances, asking me to arrange towing is not reasonable, as delays in addressing recalls have created additional practical barriers to accessing necessary transportation and resources. *Note: I've included a phone number for this complaint but do not have one. Additionally, lack of vehicle access due to unresolved recalls had already created practical barriers in obtaining one.

NHTSA ODI 11719783

The fuel pump has been on recall and ive been waiting over 2 years for a part

NHTSA ODI 11715201

Dear NHTSA, I am writing to file a complaint regarding an unresolved recall issue for my vehicle. Although the manufacturer’s service center has completed the recall repair, the repair has not been updated in the NHTSA system, and the vehicle still shows an open recall. This unresolved status is creating serious issues: The car cannot pass Vehicle Safety Systems (VSS) inspection. Registration cannot be completed for the buyer. The bank is holding funds from the sale until the recall is officially cleared. I have contacted both Honda corporate and the servicing dealership several times, but despite their assurances, the recall remains uncleared in the system. Vehicle Information: Year/Make/Model: 2019 Honda Civic VIN: [XXX] This delay is unreasonable, disruptive to my business operations, and unfair to the customer. I respectfully request NHTSA’s intervention to ensure that Honda updates the recall status promptly and accurately. Thank you for your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11684527

I had gotten a new battery because one point after work, my car would not start. I then got installed a brand new battery, and it still wouldn’t turn on. The only things that turned on were the dashboard, but no noise coming from the front engine compartment. I tried turning it on after, but it wouldn’t start at all. I then got it towed to an auto shop and they installed a new starter. The new starter worked for a month before another incident in a Walmart parking lot where it would not start after turning the key multiple times. After a few times it started and I drove it again to the same auto shop. The auto shop had no trouble starting it, they turned it on and off several times without any fault. That was in July of 2025. Fast forward a few weeks later, there was two instances in which the car did the same thing, the engine was not turning on only the front dashboard lights. After the first try it turned on. Now on 8/22/2025 as I was driving on the highway going 75mph the car stopped decelerating. Pressing the gas pedal did nothing. It stopped completely, thankfully I was able to stop on the side of the highway but it was still a very dangerous situation had it been another time during the day. This time, the engine compartment, once the key was turned was simply making a noise but not starting or “turning over”. I lifted up the hood and noticed that when the key was inserted the engine compartment was shaking. I got it towed to the same auto shop awaiting the results. I looked up the symptoms for a faulty fuel state and my car is showing to have a lot of the same as it would be that.

NHTSA ODI 11682607

When trying to start the car the car won't turn over. When it finally does start and i am driving it seems to lose power as if it wants to shut down. Im afraid to drive long distances. I looked up recalls based on my vin however nothing comes up but when I look it up based on year make and model it has an open recall for faulty fuel injector that needs to be replaced for the same exact symptoms. Please help as i am 7months pregnant and afraid for my safety.

NHTSA ODI 11669625

I brought my car to the dealership Honda North at 382 Newbury Street in Danvers MA on 6/5/25 to repair NHTSA Recall number 23V-858. The vehicle was returned to me on 6/7/25 at which time I was told the interior would have a strong fuel smell for 1-2 days, but that would disappear. After 4 days, the fuel smell worsened and the "Check Engine" light had come on. On 6/11/25 I returned the vehicle to Honda North. When I picked up the vehicle several days later, the fuel odor was minimal, and the check engine light was off. Today [XXX], the check engine light is back on. I plan to call Honda North to schedule what will be my 3rd visit to Honda North for this safety recall repair, which clearly is not being repaired properly, and putting me in further danger of crash or injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11667861

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11653420

The contact owns a 2019 Honda Civic. The contact stated that while her husband was driving approximately 30 MPH, the vehicle started losing motive power and then stalled. The contact stated that her husband had observed several unknown warning lights illuminated on the instrument cluster. The contact stated that her husband had the vehicle towed to a local dealer. The vehicle was diagnosed, and it was determined that the High-Pressure Fuel Pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 170,000.

NHTSA ODI 11649555

See attached document for complaint.

NHTSA ODI 11644116

The fuel injector on my 2019 honda civic si went bad at 58,000 miles, which is over a $2,000 repair. Not only is this a widespread problem with Honda,..they KNOW about the fuel injectors being faulty and have discontinued the part, instead they have chosen another supplier to manufacturer the injectors without issuing a recall. This is blatantly a known defected part and Honda should immediately compensate/replace affected models. There is also a potential class action lawsuit related to this, by Migliaccio and Rathod, LLP My email is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11640488

I took my car in this morning for a recall. For the fuel pump. It took the dealership very little time to get my car out which was strange for me because originally they told me it would take 4-5 hours. Following the recall I needed gas since I was told to have a little under half a tank. I was on empty following the procedure. While I was pumping gas I had my hand help on the pump. There was not automatic pump enabled. My car keep taking the gas which was weird and then suddenly I saw gas leaking from my fuel point. I stopped the pump instantly. I soon called Honda but there was no pick up for a long time so I began driving a 3 mile trip from my gas station to the dealer. I started with 365 miles of gas remaining. Once I got to the dealer I had 355 miles remaining. Never in the years I have had that car have I seen my car consume so much gas especially on such little trip. Arrived at Honda. They are very nonchalant about the issue and I do not want them to rush the fix and create more damage and a bigger issue

NHTSA ODI 11635697

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11635347

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11632625

FUEL PUMP INOPERABLE CAUSING MY CAR TO START AND STALL WHILE DRIVING. NEED THIS REPLACED ASAP!

NHTSA ODI 11631283

On my way to work my car stalled while being driven. I lost the ability to maintain my speed and my car decelerated to a stop in the lane of traffic. The car would not move forward and would not start after it was turned off. I was stopped in the right lane of traffic on a four lane highway during morning rush-hour traffic. A police officer had to remain behind my car in the lane of traffic with their lights on until a tow truck arrived to prevent an accident. My car could not be moved due to the high rate of speed of the cars traveling around it and cars had to merge quickly into the open lane. There were several near accidents while waiting for the tow truck. There were no warning signs or messages that the car had an issue. The mechanic the car was towed to believes the problem is with the fuel gauge and stated they had recently repaired several cars with this issue that were the same or similar base model and year as my car. When inspected the car was found to be out of fuel and, after fuel was added to the car, the cars computer system showed a higher amount of fuel then was put into the car. At the time of the incident, the car showed three or four bars of fuel left on the dashboard fuel display and about 40 miles until empty on the digital display range. The police officer at the scene observed the that the car was showing that it was not out of fuel. The component or system is available for inspection upon request. This issue is similar to a previously repaired recall that effected this car with the fuel pump which stated that the car could be prevented from starting or cause a vehicle to stall while being driven, increasing the risk of a crash. The car is regularly maintained, kept in good working condition, and is mainly used to travel to and from work.

NHTSA ODI 11631256

Some how my steering wheel is crooked, so while going straight, my wheel is around 2 or 3 inches to the left. If I turn it all the way, in either direction the wheel will click, click, click back, moving back the opposite direction with every click. I've changed both front CV axles, sway bar links, brakes, all 4 tires, bought 2 rims so far. Still having issues. Also makes a cluck sound while braking. stalls while stopping and going a lot. Had fuel recalls done already. When a car is coming have to hit the gas pedal to the floor to get it to go. Almost killed me once while automatically braking while switching lanes. There was an 18 Wheeler in front of me to start off with, I turned my signal on to get over in the lane beside of me, which had another 18 wheeler coming a way back. Once I got over the brakes automatically locked down due to sensing the the truck in the other lane. Every since then I keep that feature off. I wouldn't trade her for anything, it's been a wild ride and she keeps me on my toes. Literally. 120,000, 1 owner, 6 years March 2025!

NHTSA ODI 11630493

The contact owns a 2019 Honda Civic Hatchback. The contact stated while driving 70-75 MPH, the Hill Assist system and several other unknown warning lights were illuminated, and the vehicle lost motive power. The contact was able to veer to the edge of the shoulder of the road, where the engine turned off independently. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with fuel pump failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 20V314000 (Fuel System, Gasoline). No further assistance was provided. The failure mileage was approximately 140,000.

NHTSA ODI 11629878

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that a second notice was mailed and stated that the remedy was available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627355

Car has delayed cranking time. Recently got a new car battery but car has weak, struggling and delayed start up. Video proof has been sent to dealership since issue could not be reproduced while car was there for 4+ hours recently. Recall on fuel pump in the past. Other vehicle models are on current recall list but mine is not. I fear that my car will stall while driving or I will become stranded on the road due to this issue.

NHTSA ODI 11626954

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the vehicle could not be repaired due to the parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11626349

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11626357

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that parts were back ordered for the recall and that the contact would be put on a waitlist. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. The VIN was not available.

NHTSA ODI 11625628

I received a recall notice about the fuel pump in February 2024. I have been calling Ed Morse Honda to schedule the replacement and they haven't had the parts. I just received a notice from Honda that states the following: "This notice is being sent to inform you that these parts are now available and you can bring your vehicle in for a free repair." I called Ed Morse Honda again today, Nov. 14th and they informed me that they don't have the parts and do not know when they will get them. This is a serious fuel pump issue according to the Honda recall notice that said "can result is serious injury or death.

NHTSA ODI 11625225

Our local dealer, Hall Honda in Virginia Beach VA has not been able to repair this recall in a timely manner. It has been over 6 mo. This is the only place I could find to report a complaint. Your website does not make it clear where to go to submit a concern or complaint.

NHTSA ODI 11624151

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and the appointment with the dealer was rescheduled on several occasions due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11624185