What 60 owners told NHTSA about the 2019 Chrysler 300c

Safety recall and no remedy and my family doesn’t feel safe to drive in it

NHTSA ODI 11596131

The contact owns a 2019 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11590380

The contact owns a 2019 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11589663

The contact owns a 2019 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11587727

The contact owns a 2019 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11586648

Unknown - recall open has no remedy for months now

NHTSA ODI 11585463

The contact owns a 2019 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11584831

The contact owns a 2019 Chrysler 300. The contact stated while driving at 55 MPH on a curvy road, the steering wheel locked inadvertently. There was no warning light illuminated. The contact stated he was unable to steer the vehicle. Additionally, the vehicle failed to respond while depressing the brake pedal and hit a road sign. The air bags did not deploy. The contact stated that he turned off and restarted the vehicle. The vehicle was towed to the residence. The vehicle was then towed to an auto body repair shop. The contact sustained bruises and soreness on the right hand, but did not seek medical assistance. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 44,000. The VIN was not available.

NHTSA ODI 11581765

Within the first year I had the vehicle each of the head lights failed. Still under warranty the Dealer determined that the fuses were bad and charged me $90 each time to replace the fuses. I now have an issue with the passenger side head light. Initially it was an interment off-on condition. Now it is continuously off. I have not had this one fixed yet. but I suspect that the fuse block is defective and is not securing the fuse (ie a loose connection), which would be evident.by signs of arcing between the fuse tang and the fuse block contacts. Minor arcing between the two contacts would diminish current flow between the contacts until the light would no longrer come on.

NHTSA ODI 11566119

It is obvious that this 2019 Chrysler 300 has the defects that a recall was issued by the NHSTA about. My electrical systems have malfunctioned multiple times causing the vehicle to lock up and die in traffic. The power steering would go out. The car wouldn’t want to shift. Anything and everything that could read information out wrong was going off. The check engine light. The brake system. Transmission. Etc. just everything was lit up on the dash. The car would lock and unlock on its own. The windshield wipers would come on and turn off by themselves. The transmission is electric too, and it would want to lock up when you tried to shift it to park. This car has truly been a nightmare for me. I was the second owner. It was sold to me by Crain Ford of Little Rock. I was never told anything about any recall.

NHTSA ODI 11555822

The contact owns a 2019 Chrysler 300. The contact stated while her son was driving at an undisclosed speed, the vehicle inadvertently lost motive power. As a result of the failure, the contact's son pushed the vehicle to the side of the roadway. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a general electrical failure and advised the contact to take the vehicle to the dealer for assistance. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 84,000.

NHTSA ODI 11553435

The contact owns a 2019 Chrysler 300. The contact stated that while driving at an undisclosed speed, the seat belt inadvertently disconnected. Upon reconnecting the seat belt, the seat belt seemed to return to normal functionality. The contact stated that the failure had become a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

NHTSA ODI 11543156

Sunroom leaking from rear interior lights when raining. Possible electrical issues. Occurs always upon raining. Chrysler has inspected the vehicle and started it’s the gasket that needs replacing. This began approximately Feb 1, 2023.

NHTSA ODI 11511849

The battery is in the trunk. If it is dead, the trunk open button in the car won't work and there is no place to use a key in the trunk to open it. You have to go into the front door, crawl through the inside of the car, open the back seat, crawl through the opening and pull the trunk release handle INSIDE the trunk. Then you can either charge or replace the battery. I am 78 and can not physically do this. It is a real safety issue if I am stranded away from a garage or in a bad area and I am not able to get the car started with a dead battery. I have been without the use of my car for a week while I try to get someone to replace the battery.02172023

NHTSA ODI 11508840

We were in an accident where we were Tboned and a car ran a red light at 50 miles bet hour hitting us on the passenger side and not one airbag in my vehicle went off.

NHTSA ODI 11508857

NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED

NHTSA ODI 11496711

This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.

NHTSA ODI 11483201

Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.

NHTSA ODI 11465682

The forward collision warning (FCW) system does not function as designed. It is supposed to give visual and audible warnings as well as apply the brakes (if so selected). The system on my car gives the visual and audible warnings, but does not apply the brakes. I have experienced this several times since I have owned the car. I took it to the Chrysler dealer on 12/11/2020 and again on 3/28/2022 for this issue and their response both times was "there are no stored codes in the module and it is unsafe to test the system. Therefore the system is working as designed."

NHTSA ODI 11459607

when putting vehicle in gear from park to drive there is a clucking souk in the rea end such as the ring and (differential ) pinion gears or cv boots Carl Burger Dodge put a rea end in the car and it still doing it they stated that they can not or it NORMAL NOISE. I have return the car at least four time for the same noise each time one guy or the other heard it but they can not repair... I 'am afraid it the differential will go out at high speed and cause a accidennt , this first appear in the first few in 2019 and is still present.

NHTSA ODI 11446688

So , when I am finishing a call and I try to hang up, it freezes the screen up. When this happens the call counter on the screen is still going like I am on the call when I am not. I have to disconnect my phone in order to use it. Then I have to pull over and go in the trunk and pull the radio fuss out so that it will clear everything out and then I can reconnect my phone and use the hands free again. When it freezes up , I can change anything, none of the buttons on the screen will works and the screen gets really hot to touch. Secondly when I go to crank my car sometimes whether it is a cold crank or not it may a hitting nose and it sound like it is coming from the back left side. That can happen several times a day or sometimes it doesn't happen at all. This is a new car for me so I don't know why I am having these problems and I work hard to finally be able to afford what I like for it to give me problems from the start. I have reached out to the dealership where I got it from but haven't hear anything back and the has been happening for a while. Please help. So many dates so I am just going to put the last time it happened but the problem started late November 2020 when I got the car.

NHTSA ODI 11433509

BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11427156

UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY

NHTSA ODI 11425973

UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY

NHTSA ODI 11425976

UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY Chrysler's Response(s): [TODAY] Hello, my name is Dave. I'm calling from Chrysler case management regarding the case that was escalated up for the 2019 Chrysler 300. I understand that you're working with Chapman Dodge in Scottsdale regarding an ongoing concern with the radio. I have reached out to them and requested the information. We need to determine what involvement we need to get started and what the next steps are. Essentially. I'm available Monday through Friday from 10 a.m. To 6:30 p.m. Eastern, and my number here is 844-378-0597. My extension is 406-0076. Thank you. Hello, this is Michael from Ram Uconnect customer care. Just give me a quick call in regards to your new Dodge Challenger. Actually, this was a Chrysler 300 was not seeing the VIN number. But basically need the the part is on order confirm with the dealership that they made a mistake and they they put 2 orders under your name. One of them was for a different customer, but they were able to track it Down based off the serial ID number. That one was already installed. This one is currently showing an ETA of eight to twenty two. Twenty Twenty-One. But yeah, we got involved. We got it expedited. We're going to try to see about getting it sooner. It's currently being shipped from the supplier. So it hasn't actually started ship off. Basically what they're doing right now is they're trying to get it released. And that's where we're at. So, yeah, it's currently shipping from the supplier by that when I mean is there trying to release it so often. Do you have any questions? Feel free to give me a call? My telephone number's going to be 100-860-6632 extension 30478. Hope you have a great evening. Bye. CHAOS@CHRYSLER

NHTSA ODI 11426026