What 60 owners told NHTSA about the 2019 Chrysler 300c

NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED

NHTSA ODI 11496711

BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11427156

UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY

NHTSA ODI 11425973

UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY

NHTSA ODI 11425976

UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO REARVIEW MIRROR DIMMER" FUNCTION AVAILABILITY Chrysler's Response(s): [TODAY] Hello, my name is Dave. I'm calling from Chrysler case management regarding the case that was escalated up for the 2019 Chrysler 300. I understand that you're working with Chapman Dodge in Scottsdale regarding an ongoing concern with the radio. I have reached out to them and requested the information. We need to determine what involvement we need to get started and what the next steps are. Essentially. I'm available Monday through Friday from 10 a.m. To 6:30 p.m. Eastern, and my number here is 844-378-0597. My extension is 406-0076. Thank you. Hello, this is Michael from Ram Uconnect customer care. Just give me a quick call in regards to your new Dodge Challenger. Actually, this was a Chrysler 300 was not seeing the VIN number. But basically need the the part is on order confirm with the dealership that they made a mistake and they they put 2 orders under your name. One of them was for a different customer, but they were able to track it Down based off the serial ID number. That one was already installed. This one is currently showing an ETA of eight to twenty two. Twenty Twenty-One. But yeah, we got involved. We got it expedited. We're going to try to see about getting it sooner. It's currently being shipped from the supplier. So it hasn't actually started ship off. Basically what they're doing right now is they're trying to get it released. And that's where we're at. So, yeah, it's currently shipping from the supplier by that when I mean is there trying to release it so often. Do you have any questions? Feel free to give me a call? My telephone number's going to be 100-860-6632 extension 30478. Hope you have a great evening. Bye. CHAOS@CHRYSLER

NHTSA ODI 11426026