What 1,835 owners told NHTSA about the 2018 Ford F-150 Supercab

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 130,000.

NHTSA ODI 11633889

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, the engine light was illuminated. The vehicle was taken to an independent mechanic who determined that the failure was caused by the catalytic converter. The vehicle was taken to the local dealer, where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was repaired, but the failure recurred. The contact called the same local dealer and informed about a diagnostic test to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 51,214.

NHTSA ODI 11629606

The contact owns a 2018 Ford F-150. The contact stated that while cold starting the vehicle, the engine was making a grinding noise and the vehicle was vibrating abnormally. The contact stated no warning light was illuminated. The failure was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 21N03 - Cam Phaser Replacement (Engine and Engine Cooling). The failure mileage was approximately 60,000.

NHTSA ODI 11629325

The contact owns a 2018 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold starts. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with cam phasers failure. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 153,000.

NHTSA ODI 11627517

The contact owns a 2018 Ford F-150. The contact stated that the engine was running rough and made an abnormal knocking sound at start-up and while driving at various speeds. Additionally, the contact stated that the check engine warning light was illuminated at start-up. The vehicle was taken to AutoZone, where it was diagnosed and determined that the cam phasers had failed and needed to be replaced. The dealer was contacted and provided an estimate for the diagnostic test and repair. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 66,000.

NHTSA ODI 11625917

The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, there was a knocking sound coming from the top of the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer offered financial assistance for the failure of the cam phaser. The approximate failure mileage was 73,000.

NHTSA ODI 11623450

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, a knocking noise came from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the cam phasers failed. The vehicle was not repaired. The contact learned of the Customer Satisfaction Program: 21N03. The manufacturer was made aware of the failure and confirmed the Customer Satisfaction Program had expired. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 68,000.

NHTSA ODI 11619937

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, the vehicle made an abnormal rattling sound. The vehicle was taken to the dealer, where it was diagnosed that the cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11616195

The contact owns a 2018 Ford F-150. The contact stated while cold starting the vehicle, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. Upon investigation, the contact discovered that the failure was related to the cam phasers. The dealer was notified of the failure and the contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 48,000.

NHTSA ODI 11615954

The contact owns a 2018 Ford F-150. The contact stated that whenever it was cold outside, there was an abnormal rattling sound coming from the vehicle after starting the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the cam phasers and the timing chain was skipping. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 120,000.

NHTSA ODI 11614130

The contact owns a 2018 Ford F-150. The contact stated that while having routine maintenance at the local dealer, it was determined that the plastic oil pan drain plug was leaking around the gasket. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 57,000.

NHTSA ODI 11614153

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The contact also became aware of a loud ticking sound coming from the engine. The vehicle was taken to the dealer where it was diagnosed and determined that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

NHTSA ODI 11613717

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle lost motive power. The vehicle was taken to an independent mechanic. The contact stated that when the independent mechanic started the vehicle, the oil level was at five. The vehicle was turned off; however, the vehicle was restarted, and the low oil warning light illuminated. The independent mechanic opened the hood and checked the oil and discovered metal shavings inside the oil. The contact was informed that the failure was due to failed cam phasers. The contact was informed that the cam phasers had been failing for a while. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 80,000.

NHTSA ODI 11613132

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The contact also noticed a loud rattling sound coming from the engine. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the cam phaser had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

NHTSA ODI 11612647

The contact's partner owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, an abnormal rattling sound was coming from the vehicle without warning. The vehicle was taken to the dealer where the vehicle was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced and was provided an estimate for the repair. The manufacturer was made aware of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11611584

The contact's husband owns a 2018 Ford F-150. The contact stated that upon start the vehicle, there was an abnormal rattling sound coming from the vehicle. The vehicle was taken to the dealer where the vehicle was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced. The manufacturer was made aware of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 53,000.

NHTSA ODI 11611128

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact previously heard a rattling sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 105,129.

NHTSA ODI 11606875

The contact owns a 2018 Ford F-150. The contact stated while driving at various speeds, there was an abnormal sound coming from under the hood. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the cam phasers had failed. The cam phasers were replaced under warranty. The contact stated the vehicle was taken to the local dealer on several occasions for cam phaser replacement and the vehicle was left at the dealer during the repairs. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

NHTSA ODI 11606603

The contact owns a 2018 Ford F-150. The contact stated there was an abnormal rattling sound coming from the vehicle while cold starting the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective cam phaser. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11605578

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle was idling very rough. The check engine warning light was illuminated. The vehicle was taken to a local dealer where the failure was linked to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) Engine and Engine Cooling; however, the vehicle was not included. The vehicle was taken to another local dealer where it was repaired. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

NHTSA ODI 11605403

The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, there was an abnormally loud grinding sound coming from under the hood. No warning light was illuminated. The vehicle was previously repaired under Customer Satisfaction Program: 21N03 (Cam Phaser Replacement – Extended Warranty); however, the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed and determined that the camshaft phasers had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

NHTSA ODI 11604505

The contact owns a 2018 Ford F-150. The contact stated while driving at various speeds, there was a knocking sound coming from the engine compartment. The contact stated that the vehicle had stalled several times. The contact believed that the vehicle was leaking oil; however, when the coolant reservoir was inspected, the coolant fluid was low, but no visible leaks were found. The contact stated that the vehicle was experiencing excessive oil consumption. There was no warning light illuminated. The vehicle was taken to a local dealer; however, it has not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

NHTSA ODI 11602959

The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, there was excessive white smoke coming from the exhaust. There were no warning lights illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 153,000.

NHTSA ODI 11602701

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, the vehicle t was rattling and vibrating abnormally until the engine had warmed up. The contact stated there was no warning light illuminated. The contact stated the failure was intermittent but had become a recurring failure. The vehicle was taken to a local dealer, where it was diagnosed and determined that the cam phaser needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to the manufacturer's Customer Satisfaction Program: 21N03 Cam Phaser replacement (Engine and Engine Cooling). The contact called and informed the manufacturer of the failure and was informed that the vehicle was not included in the Customer Satisfaction Program. The failure mileage was approximately 70,000.

NHTSA ODI 11602413

The contact owns a 2018 Ford F-150. The contact stated that during cold starts, there was a knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 42,000.

NHTSA ODI 11600442