What 237 owners told NHTSA about the 2017 Tesla Model X P90d

Headlights will not work. Due to the vehicle not having a method of turning on headlights without access to a properly working media control unit which happens to be of all touch screen functionality a blackout of the screen will cause the driver to have no other access to the headlights or other vital safety features. This issue has been ongoing with Tesla for a long period of time and it continuously put the occupants of the vehicle at risk for injury both severe or fatal. Repeatedly addressed this malfunction of the vehicle with the repair facility and it has failed to be corrected or repaired.

NHTSA ODI 11479288

Under heat and stress, we noticed the front of the car would make cracking and creaking noises. We took the car in and they informed us that the rear linkages of the left and right front suspension and the upper linkages of the left and right rear suspension were worn down significantly due to the weight of the overall car. Our entire suspension needed to be replaced due to significant cracking and stress fractures. Had we hit a speedbump too hard or a pothole, the suspension would have collapsed on us. We're lucky that we brought it in but we can't be the only ones with this issue. We've never towed anything in the car and primarily drive on the freeway with no more than 2 people ever in the car. I know China has recalled the Model X for this reason. Why have we not?

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The car had no identifiable steering issues prior to this incident. On Saturday 7/16/2022 during a short, low-speed drive, steering effort suddenly became much higher during a turn, resulting in a near-miss. The steering would no longer self-center after a turn, and the vehicle was quite difficult to control in turns, requiring large turning force and with limited precision due to the force required to overcome the stiffness. Straight line driving was still relatively easy. Tesla repaired the vehicle three days later and retained the parts. The problem was described on the work order as 'Technician diagnosed the lower intermediate steering shaft joint was seized causing intermittent stiffness at certain degree of turn. Technician replaced the lower intermediate shaft and verified steering wheel is turning normally again.' The vehicle is now steering normally again after the part replacement. There are several threads on the Tesla Motors Club forum about others experiencing similar issues with the same part. The replaced part has a -A suffix indicating it has been revised. Others may yet experience this same dangerous failure of the original part if it has a design fault that Tesla corrected.

NHTSA ODI 11474810

Touchscreen turns off/goes blank while driving; lose air conditioning, rear view camera, etc. Dash Screen widgets/displays do not load and flashes between light gray and back to black while driving. I received a recall notice for the vehicle/touchscreen eMMC. I previously brought my vehicle in service in Nov, 2021 and received the vehicle back in Dec, 2021 and noticed no better functionality with the new 64gb part vs the old 8gb part. I later received a software update around February 2022 (software version 2021.24, about 12months after initial release). Immediately after that software update I began having the above issues with the Touchscreen and Dash screen. I called technical support over the phone and they said my vehicle was eligible for the recall (which I thought had been completed) and advised I make a service appointment for the eMMC recall.

NHTSA ODI 11472858

Many instances of hard braking in cruise control with no cause. In the last 6 months it’s gotten very bad. It only happened very infrequently before when someone was turning off the freeway it would brake for just a second. Now it is braking hard in an extended fashion and multiple times in one trip. Sometimes we can see some reason, sometimes not. Once, traveling 75 MPH passing a large truck in the lane to my right, the brakes slammed on very hard. Fortunately, I had both hands on the wheel and avoiding crashing into him and the car be him me was far enough back to not hit me. Many other smaller instances, but today doing about 45-50 MPH the brakes slammed on HARD, didn’t release, and I had to steer to the left and hit the accelerator to avoid hitting a biker. I think the Tesla may have been reacting to the biker. I will not use cruise control any longer until it is fixed. It is terrifying and it’s just a matter of time until something really bad happens.

NHTSA ODI 11470344

The steering, over three days has rapidly deteriorated. Working the steering wheel between +/- 15 degrees is fine. At 45 and 90 degrees there is significant resistance to turning. I believe the 2017 model is also prone to intermediate shaft U-joint failure.

NHTSA ODI 11469513

The contact owns a 2017 Tesla Model X. The contact stated while driving at various speeds, both center display screens turned off inadvertently. There was no warning light illuminated. The vehicle was taken to a local Tesla Service Center where the computer software was updated and reset however, the failure reoccurred. The vehicle was taken back to the local Tesla Service Center where it was diagnosed that both center display screens needed to be replaced. The center display screens were replaced; however, the failure persisted. The vehicle was taken back to the Tesla Service Center where it was diagnosed that the center displays needed to be replaced with upgraded parts. The contact stated that he was informed that the repair would not be covered under warranty. The vehicle was not repaired. The failure mileage was approximately 26,000.

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The contact owns a 2017 Tesla Model X. The contact initially stated that the MCU screen would intermittently go blank while driving at various speeds without warning. The contact then received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) and once parts were available, the vehicle was repaired. A few days after the repair, the contact stated that the screen intermittently failed without warning while driving. The contact took the vehicle back to the service center and was informed that he could either replace the entire instrument cluster screen or pay for a new chip (EMMC2) to update the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.

NHTSA ODI 11464344

Driver display fails. Speed is shown incorrectly, then screen blacks out, Tesla symbol appears and then restarts. Unit has been brought in for repairs and was replaced with remanufactured part. Problem persists. Infotainment unit was repaired with remanufactured part to upgrade memory deficiency from 8 gb to 64gb. Problems with unit remains the same. Unit will crash, not respond to verbal commands, turn signal will not chime, information will not display, climate control will fail.

NHTSA ODI 11462991

The contact owns a 2017 Tesla Model-X. The contact stated while parked in a parking lot, the contact depressed the brake pedal and was not sure if she had placed the vehicle into reverse, the vehicle accelerated backward and hit the back wall across from her parked vehicle. The vehicle trunk lid and the bumper were damaged and crumpled. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer but was advised by the manufacturer to take the vehicle to a body shop. The vehicle had not been repaired. Additionally, the contact stated that the vehicle would lurch forward when it would be placed into drive. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,000.

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We were experiencing very difficult turning at low speeds. No vehicle warnings occurred. We took the vehicle in to Tesla service for evaluation. We were told the vehicle was unsafe to drive and they would not allow us to take the vehicle home. They have had the vehicle for 3 weeks and have replaced the "steering column" or "Left-Hand Steering Gear" on service estimate, but in the process have not fixed the problem and are now on week 4 of the repair. In investigating steering issues with Tesla, there appears to be a recall issued for 2015 and 2016 model years involving the steering column. We believe the same issue is affecting our 2017 Model and is in need of a recall as well.

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Loud creaking noise on the front passenger side. This seems to be a very common model X problem. I was told the front upper control arms need to be replaced. I see absolutely no reason why any of those parts should be failing unless it was faulty parts/engineering.

NHTSA ODI 11459919

Repeated failure of driver's screen. Screen goes blank and then reboots automatically. During that time, the speedometer and all other controls visible from driver's screen are unavailable to the driver. Was told that it would be fixed by a software fix eventually. Now they will fix the problem for $2,000. Will ask them to save all parts.

NHTSA ODI 11457571

At 1:10 pm on Wednesday, November 10, 2021 we were travelling SB on I-5 near Longview, WA. The day was clear and dry. We were in Lane 2 of a 3-lane stretch of interstate. There were no vehicles in either lane right next to us; a semi-truck was in Lane 1 (outside lane) several car lengths in front of us; a passenger car was 1-2 car lengths behind us in the same lane as us (Lane 2). No overpasses, trees, or any other discernable distractions were present. We were travelling at 70 mph on cruise control. With no warning, the car braked suddenly in an effort to bring the car to a full stop. Fortunately, the driver directly behind us was paying attention and was able to swerve into Lane 3 to avoid rear-ending us. I was able to bring my car into the Tesla location in Lynnwood, WA for service on November 12, 2021 to have the issue checked. While in for service, I did some research on the issue and found blogs dating to 2018 about "phantom braking"; I determined this described our situation. When I collected the car, the service tech said they were unable to replicate the issue and therefore, were not able to establish a problem to correct. I inquired if they knew about a phantom braking issue; they indicated that Telsa had heard of it and was working on a "fix" but there was no known timeline for the "fix". I have not used the cruise control feature in my car since 11/10/21 and will not because of the significant safety concern. Tesla need to be MADE to make this safety issue a priority to correct. If Musk's team can build a rocket and send it to space, they certainly can correct a cruise control issue.

NHTSA ODI 11457417

I was not able to open the model X with the keyfob, The Central body Controller Module failed.

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Model X 100D makes noise during driving whenever I turned the steering wheel. Took it at Tesla service center for service and concurred the my concern and replaced front upper Arm. The suspension contributed to brand new tires to wear out quickly in less than a year. Driver and passengers windows fails to close after opening regularly, Map navigation and live traffic data does not work properly. During car in reverse, rear view camera blanks out. Tesla service center could duplicate my concern.

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While driving my model X on highway, making quick turns on the power steering wheel felt too stiff in order to avoid car or objects. I took it to Tesla service center for inspection and confirmed the issue with the suspension. The replaced Front suspension, lower -Aft-LH/RH. Parts they replaced, Washer cam, Bolt H cam, Washer, Nordlock, Front suspension AFT link, Nut CLN HEX, NUT HF & adjusted camber caster toe. MCU unit continuous crashes or freezing & slow response, web browser, map and slow response to access A/C, I had to pay to replace MCU unit.

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Driving the model X has been difficult lately since the steering is extremely stiff. Tesla service scheduled me to replace intermediate 1st generation Shaft, steering column, lower dual motor. They will replace lower shaft on left hand drive & replaced steering I-shaft link upper.

NHTSA ODI 11456810

Since installing the latest update (2021.24.48), my vehicle is suddenly experiencing: * frequent bogus forward collision warnings (several per day) * instrument cluster outages (black screen) * sudden autopilot shutdowns caused by center display communication failures (MCU) Other people with significantly different configurations (e.g. with the eMMC repair done, with autopilot hardware version 1, etc.) have experienced similar failures. This seems to be a very serious software regression that needs to be addressed immediately.

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. December 2021, I stopped car at traffic light in Stevenson Ranch, CA 91381. Light turn blue but the car can’t start, key fob and tesla app not working. I restarted my phone then Tesla app working back. Took more than 10 minutes. . January 2022, I stopped at traffic light on Siarra Highway, Santa Clarita CA 91351. Light turn blue but car can’t start, key fob and tesla app not working. I have to restarted my phone in order for Tesla app working back. Took more than 10 minutes. We just had a new born so we feel very unsafe with this vehicle. And Tesla just ignore this matter. . 1 time car not working in garage for more than 24 hours so I called Tesla Roadside Assistant to tow to Tesla dealership. All they done was replaced key fob battery even I had mentioned about the incidents above. . Many times that car just close the door by itself ( left front driver, left and right falcon door, trunk ). Yesterday February 17th I was in Van Nuy CA ( 99 Ranch market loading groceries in to car ) trunk close bump on my head.

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Pulling in to slowly park and sudden unanticipated acceleration-pushed car into brick roof support of building. Damage to bumper.

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Our SUV lost power in the middle of the highway with no warning. After a month of back and forth, Tesla is saying that the High Voltage Battery needs to be replaced. The car has been with Tesla Marietta, GA center waiting for the replacement part with no ETA. How long are we supposed to allow the manufacturer to address the problem per the manufacturer warranty.

NHTSA ODI 11452295

Tesla Full Self Driving FSD is too dangerous for public street experiments. The video evidence is not from my vehicle but mine does sudden automatic unexpected swerving the same way: Twitter video shows the automatic system swerved toward a bicyclist and the driver was able to grab the steering wheel to manually abort the system. This automatic system with numerous close calls should not use the public as dummies for testing. https://twitter.com/TaylorOgan/status/1491224700303060992?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1491224700303060992%7Ctwgr%5E%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Fteslamotorsclub.com%2Ftmc%2Fthreads%2Ffsd-beta-videos-and-questions-for-fsd-beta-drivers.210858%2Fpage-268

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Tesla Full Self Driving FSD is too dangerous for public street experiments. The video evidence is not from my vehicle but mine does not recognize many obstacles that increase the risks of collisions: The YouTube video shows the automatic system failed to recognize the green bollard and even with the quick intervention from a claimed well experienced FSD driver, the car collided with the green bollard. The public should not be forced to be at risk for allowing this automatic system with numerous dangerous behaviors to experiment on the public street. Tesla should have tested this in its closed course by building its own green bollard and then it can crash all it wants but not at the expense of public safety. https://youtu.be/Zl9rM8D3k34

NHTSA ODI 11451172

Steering suddenly becomes challangeing, when operating on winding roads the steering wheel fails to easily return to normal and must apply more force than normal to bring back to straight direction. Generally balky at times.

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