What 237 owners told NHTSA about the 2017 Tesla Model X P90d

Car shudders at the acceleration. Service center said it’s a widely known issue with front half shaft and clevis mount. Tesla already admits it is a design fault but wouldn’t cover it under the drive unit warranty. Can nhtsa make it a recall? Thanks

NHTSA ODI 11447610

The front air suspension perfectly failed right after 4 years manufacture warranty. It is life-threatening since my right front suspension drops all the way down. If this happens when I'm on a highway at high speed, it might kill me.

NHTSA ODI 11446197

The contact owns a 2017 Tesla Model X. The contact stated that while driving at various speeds, the center display would inadvertently turn blank or reset on its own. The contact stated that the rear-view camera would inadvertently turn blank and the center display would take more than five minutes to reset while driving. The contact also stated that the audio sound of the vehicle would fail to work, including the turn signal beeping sound. The vehicle was taken to a Tesla service center who reset the software; however, the failure had been reoccurring while driving. The vehicle was taken to a second Tesla service center, Tesla (320 W Golf Rd, Schaumburg, IL 60195) several times and the software was reloaded; however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle was not repaired. The approximate failure mileage was 19,000. Parts distribution disconnect. Consumer stated it appears the chips are available, and Tesla has chosen to sell an upgrade rather than comply with the recall.

NHTSA ODI 11443615

I bought Model X in 2017. Soon the suspension system failed and they had to replace the whole system. Again in Dec,2021 the whole system failed. I was given a quote for $5000 for replacing the compressor and the suspension. When they replaced the whole system back in 2019 I told them the car doesn't seem fine with suspension but they said they will extend the warranty if anything happens to it. But they didn't note that in the system and now they said replaced parts has only 1 year warranty and I have to pay out of pocket for the suspension in 2021.

NHTSA ODI 11443600

My headlights always tuned on automatically whenever the windshield wipers would turn on as required by Florida law. After a software update a few months ago, this functionality is no longer occurring. I must now manually turn on the headlights if it is raining and my windshield wipers turn on. I reported this to my local Tesla Service Center, and they were aware of the issue and stated that a future software update would correct this issue and return the functionality. I am still waiting for this to be corrected. Not only does this lead to a safety issue, but it also violates state law if the wipers turn on in the rain and the lights do not. Please note that I received a software update (2021.44.5) last night and this issue is still not corrected or addressed.

NHTSA ODI 11443605

Screen goes blank from time to time. Takes a long time for the car to power on.

NHTSA ODI 11443465

The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA campaign number 21V035000(Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and while operating the vehicle the display screen which included the backup camera would randomly malfunction causing the screen to freeze or turn black. Additionally, while operating the vehicle the power steering assist had malfunctioned causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not determined. The failure mileage was 60,000.

NHTSA ODI 11443097

I have popped multiple tires on the railroad tracks on Harry Bridges but this time it ruined TWO rims as well as popping the tires. It's directly next to my job site and have no way of avoiding it. Please help.

NHTSA ODI 11439444

Manufacturer Recall NumberSB2121001 NHTSA Recall Number21V035 For the above recall numbers - I contacted Tesla shortly after I became aware of the recalls. I was told that they would reach out to me within 6-8 weeks to schedule the repair. To date, no Tesla Advisor has contacted me to schedule a repair. Subsquent follow ups, various Tesla staff tell us different remedies, incuding some Tesla staff that tell us a recall is no longer required due to an OTA firmware update. However, issues with the emmc continue to happen (losing the main screen, random freezes/reboots while driving, and turn signals not operating intermittently when the screen is frozen) and the recall language seems to indicate that a physical repair is still needed. Thanks for your assistance and all you do.

NHTSA ODI 11439061

The hardware for the over all running of the car is failing. Maps do not load or load very slowly when on a trip the supercharge locations do not load or load very slowly, could lead to running out of charge or getting lost on the road. screen continues to flicker even after recall was supposedly fixed.

NHTSA ODI 11438523

During hard rainfall the software of the vehicle issues an error: the windshield wipers, headlights, taillights and turn signal all stop working. Lane assist and parking assist fail as well. Sometimes the vehicle shifts into park when you stop. After stopping the vehicle, the doors won't open so you cannot exit the car. It does not matter if the car is moving or stationary when the software fails. You have to reboot the car and hope it resolves, usually it doesn't, or most often just wait to time the software glitch for the moment when the functions are temporarily enabled, specifically when trying to exit the car. We have taken this vehicle to Tesla for this issue multiple times and they have not solved it. This vehicle is a safety hazard, and a legal issue since the headlights and taillights go out, leaving you to drive without them in the dark.

NHTSA ODI 11437973

The contact owns a 2017 Tesla Model X. The contact stated while reversing there was no image displayed on the infotainment screen. The contact stated that the failure occurred intermittently. The contact stated that the center front camera failed to record. The vehicle was taken to the dealer who stated that no failure was found. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) and scheduled an appointment with the dealer however, the dealer cancelled the appointment. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 49,000.

NHTSA ODI 11436679

As I was backing out of my driveway the passenger side front tire detached from the axel for no apparent reason. There was no accident, alert, or indication of anything being wrong with the vehcile.

NHTSA ODI 11436283

Whenever I turn the steering wheel, the squeaking noise appear. I contacted the service center, without seeing my car, they know that I have to replace the both side front upper control arms which made me believe there is a well-known defect with it. The control arms plays very important role in steering the car, if there is a defect and Tesla won't recall it then it might kill someone after the driver can't control the car due to the defected upper arm.

NHTSA ODI 11435882

The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact took the vehicle to a local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11435109

The contact owns a 2017 Tesla Model X. The contact stated while exiting the driveway and attempting to make a turn, the steering wheel became difficult to maneuver. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring and the steering wheel would continually go from difficult to maneuver to loose while driving. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and referred the contact to the dealer. The vehicle was repaired. The approximate failure mileage was 45,000.

NHTSA ODI 11430735

2016-2017 Model X SUV: a possible front suspension link issue that can cause the tire to rub against the wheel arch. The attached picture shows an excessive wear of inside shoulder.

NHTSA ODI 11430789

Tesla issued a recall for the mcu after I had the mcu replaced because it was failing. The screens in my car would go blank and I would have no idea how fast I was going while driving. The a/c wound shut off in the middle of the drive. I didn't have turn signals. These were all the reasons why the nhtsa ask tesla to issue a recall, and finally tesla agreed to this recall. Tesla is however not reimbursing me for the replacement of the mcu. I have spent months trying to get Tesla to honor their recall. I would like to be reimbursed for this recalled mcu that I had to pay for myself as it was a major safety issue. I would appreciate you help.

NHTSA ODI 11428448

The contact owned a 2017 Tesla Model X. The contact's husband stated while driving 70 mph, a strange noise was heard coming from the rear driver side of the vehicle which resulted in the contact's husband losing control of the vehicle and collided with the median which brought the vehicle to a stop. None of the air bags deployed but no one was inquired and a police report was taken. The vehicle was towed to a junkyard where it was determined to be destroyed. The contact stated no warning lights was illuminated. The manufacturer was not informed of the failure. The failure mileage was unavailable.

NHTSA ODI 11427586

The rear camber arms of both Tesla Model S and X suspension have fixed camber angle that only grows wider as the time passes, that would cause the inner side of tires to wear out more rapidly than the mid or outer tire sides. Tesla doesn’t offer a camber arm that is adjustable in order to fix this alignment issue. Due to this the tires blow out prematurely and can potentially cause severe accidents. Tesla doesn’t acknowledge this as a design defect to replace this as safety problem, hence I am reporting it here to investigate the matter.

NHTSA ODI 11426683

The MCU screen (large touch screen in the center of dashboard) has been malfunctioning. This started a few months ago when screen seemed to "crash" -- as I'm driving, the screen will turn black and take a long time to come back. On other occasions the map won't load and I receive a notice for "network error" (and have 5g service and not a satellite problem.) This would happen on and off for the past few months. I reported it back in March and was told they would order parts and get back to me and haven't. Then the 12 volt battery died and they replaced it but the MCU problems didn't go away. The last time I drove it, the screen froze up, then turned black and didn't come back on. The collision warning, lane assistance, and adaptive cruise control and steering all stopped working. I COULD engage the auto pilot and cruise control (the notification showed on the small dash board on top of the steering wheel, that they were both engaged) however, they didn't work. I set the car to 65 on the highway and the cruise control wouldn't go over 50. Also, on the back roads, the car drove straight through stop signs without stopping.

NHTSA ODI 11424425

The specific issue happen while I was I was pulling out of my driveway. The front passenger side suddenly started squeaking. After getting on the highway and accelerating, the car started shaking, and making louder and louder noises. Inspecting the assembly next to the front passenger side tire, I saw that the control arm assembly was making metal on metal contact and the wheel was not horizontally in place (it wiggles on steering). I took the car to the service center. They confirmed that the control arm assembly is corroded and that the issue could cause an accident if it happens while driving as I could lose steering control.

NHTSA ODI 11424045

Front passenger door mechanism doesn’t function properly . Door only opens when pulling on interior door handle. Service department stated it’s a common problem with the door actuators failing and it needs to be replaced.

NHTSA ODI 11421938

The contact owns a 2017 Tesla Model X. The contact stated the MCU home screen intermittently failed to operate while driving at various speeds. The contact then received notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11421063

Repeated violations of autopilot safety systems has forced Tesla to activate in cabin cameras to be used as an additional safety device for driver monitoring. Not all vehicles have in cabin cameras and should be installed for increased safety concerns

NHTSA ODI 11420082