What 237 owners told NHTSA about the 2017 Tesla Model X P90d

Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.

NHTSA ODI 11590591

While driving CA-17, as is frequently the case, I had to disengage automatic steering several times to correct its poor lane keeping. Much to my surprise, the vehicle stopped maintaining speed, creating a dangerous situation with vehicles behind me as the uphill road caused the vehicle to rapidly decelerate the second I turned the wheel. After experimentation, I discovered that Tesla has completely removed cruise control capabilities from these vehicles unless you completely disable the FSD beta functionality, which makes this vehicle highly unsafe to drive in any environment where autosteer is inadequate, including CA-17. Further, this isn't just unsafe on weird highways. This poor decision on Tesla's part could very easily cause rear-end collisions on freeways. Nobody in their right minds would expect a vehicle to suddenly massively decelerate just because you correct its poor steering. This is just plain DANGEROUS. This so-called "Full Self Driving (Supervised)" version needs to be recalled immediately, and Tesla MUST be forced to make cruise control fallback available regardless of the FSD state. Until they do, it is fundamentally unsafe to allow Tesla vehicles to remain on public highways and freeways with FSD (Supervised) enabled.

NHTSA ODI 11587001

I received a notice from Tesla for recall No. 23V-838 for my 2017 Tesla Model X - P100D. The notice states that I should check if my software version is "2023.44.30" or a later release. Unfortunately, the 2017 Model X is on a different update schedule, as it has different computer and sensor systems than newer Model X's. My software version is from 2022. Accordingly, the recall was not remedied by Tesla for my vehicle and all other older Teslas with the prior sensor suite. I checked for any software updates but none was available. At the very least, the notice is deficient, as if they pushed a separate update for older model Teslas, it was not communicated therein. Thanks!

NHTSA ODI 11572174

I paid for FSD And now TESLA has disabled the feature. They have not responded to any inquiries by me as to when it’s going to be reactivated. I would appreciate anything that you can do.

NHTSA ODI 11538247

This contains new information, a smoking gun, and is associated with NHTSA complaint numbers 11505487, 11505488, and 11505489. NHTSA Recall: 21V-035; Tesla Manufacturer Recall: SB-21-21-001 I was threatened a $35/day charge and tow/impound though no maintenance was performed on my vehicle. I went to pick it up and the vehicle was still suffering from the recalled eMMC issue which causes the screens to blank, freeze, etc. All driving information, safety features, and some exterior safety features are lost - it's a major hazard. This recall has two parts, the first part was a Tesla over the air update, which it pushed to the affected vehicles. I believe in doing this, Tesla has now stated to the NHTSA that the recall was complete. However, the recall has a secondary part "To be specific, Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." which Tesla is completely denying accomplishment. I have requested the car be repaired 7 times over the past 6 months and they have denied and avoided the recall repair, stating that there are no active recalls and forcing a paid upgrade to the MCU2. Tesla is abusing the over the air update capability and falsely stating that they're correcting issues to avoid correcting safety hazards. My vehicle has experienced 13 failures over our 6k miles of ownership in 6 months. In those 13 failures, 6 nearly caused catastrophic accidents. Additionally, the service center in Fort Worth (275 University Drive) has been altering/cancelling service records to avoid completing required recall repairs. The GM, [XXX] was recently fired/resigned and the senior service rep [XXX] was moved. Tesla must fix its unsafe vehicles and I recommend double checking all recalls Tesla has "completed" via over the air updates. They're artificially avoiding accomplishment of the recall and leveraging the safety hazard on the consumer. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11505612

This is a follow on complaint due to this occurring 12 times over the past 6 months, 6 of those times nearly resulted in catastrophic accidents. I wrote Tesla via certified mail, per their owner's rights requirements in Dec 22 and Jan 23, stated the problem and requested repair, replace, or repurchase. I gave Tesla ample opportunity to repair the vehicle. Tesla now refuses to repair and is failing to adhere to their own warranty, recall, stated owners rights, TX code, and NTHSA guidance (recall and likely codes due to breach), and they're now threatening me and behaving negligently by asking that I take their malfunctioning and hazardous vehicle back out on the road. Our vehicle has been out of service 2 months total and 1 month currently over multiple corrective action attempts for a recalled item. Service Visit Invoices versus reality, plus dates in and out of service do not include additional vehicle down time while waiting for service visit time slots - We purchased the vehicle on 7/23/2022 - I do not have access to records prior to this date, though I am certain this vehicle was plagued by the recalled issue under factory warranty. I firmly believe, based on Tesla's actions under my ownership, that they will do anything in their power, including blocking or changing vehicle history so they can avoid their responsibilities. 7/23/2022 - Key fob battery replaced; Invoice failed to include service center employee hard resetting the computer system and faulty AC system, plus trim piece identified as needing repair 8/10/2022 - HVAC and trim corrected; Invoice failed to include issues with computer and technician described that some of these require resets sometimes, but failed to provide info about the recall and the nature of the failures. I described that the screens would unsafely reset on their own and the technicians failed to provide any further information. 9/16/2022 - Vehicle failed to charge at high speed charging and buggy/malfunctioning screens included

NHTSA ODI 11505488

Continuation of complaint 3 of 3 though this occurred 12 times over 6 months and nearly causing 6 accidents - tell me if you need me to make 6 separate complaints - 12/8/2022 - Vehicle key fobs stopped working (still able to start vehicle from the Tesla mobile app) and the screens completely locked up while driving multiple times nearly causing multiple accidents. It's also likely that the key fob failure was a result of the malfunctioning computer. Cleared computer cache. 12/23/2022 - Battery Fault (vehicle may not start warning) BMS_w035, front passenger safety restraint fault, buggy and unsafe screens; still no information from Tesla regarding the recall for the malfunctioning screens and computers. Tesla stated that they could not "see" any of the faults in the vehicle or in their server, though my wife took photos. 1/16/2023 - Service request scheduled for warranty/recall repair for unsafe screen hazard that was resetting while driving, vehicle towed to Tesla; 14 Jan 2023 Tesla cancelled the service request and input their own request that describes a customer inquiry for an infotainment (computer) upgrade and that we've declined the repair. Based on this, I am unable to download the invoices because they've jammed up the system to further impede proving their negligence. Currently, Tesla has locked up the app so that I cannot create service requests for the warranty/recall issue, they're failing to repair the vehicle, they're failing to communicate beyond threats of daily charges and towing, and it is impossible to reach someone at the service center though I've been able to describe the issue on multiple occasions to the Tesla phone answering service folks. Tesla is out of control and has placed my family and others in harms way due to their negligence to inform and accomplish their warranty and recall requirements. I respectfully request your help in holding Tesla accountable so others are not longer put at risk, and so their vehicles get repaired.

NHTSA ODI 11505489

We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan

NHTSA ODI 11483743

Since installing the latest update (2021.24.48), my vehicle is suddenly experiencing: * frequent bogus forward collision warnings (several per day) * instrument cluster outages (black screen) * sudden autopilot shutdowns caused by center display communication failures (MCU) Other people with significantly different configurations (e.g. with the eMMC repair done, with autopilot hardware version 1, etc.) have experienced similar failures. This seems to be a very serious software regression that needs to be addressed immediately.

NHTSA ODI 11454772

During hard rainfall the software of the vehicle issues an error: the windshield wipers, headlights, taillights and turn signal all stop working. Lane assist and parking assist fail as well. Sometimes the vehicle shifts into park when you stop. After stopping the vehicle, the doors won't open so you cannot exit the car. It does not matter if the car is moving or stationary when the software fails. You have to reboot the car and hope it resolves, usually it doesn't, or most often just wait to time the software glitch for the moment when the functions are temporarily enabled, specifically when trying to exit the car. We have taken this vehicle to Tesla for this issue multiple times and they have not solved it. This vehicle is a safety hazard, and a legal issue since the headlights and taillights go out, leaving you to drive without them in the dark.

NHTSA ODI 11437973

WHILE DRIVING IN AUTOPILOT MY MCU (TESLA CONTROLLER) OCCASIONALLY FAILS. THIS MEANS THE AUTOPILOT COMPUTER WORKS FINE BUT ALL AUDIO NOTIFICATIONS DO NOT WORK. THE AUTOPILOT WILL CHANGE LANES FOR ME WITHOUT THE NORMAL AUDITORY NOTIFICATION. TURN SIGNALS ARE SILENT. THE MCU WILL THEN COMPLETELY FREEZE (NO TOUCH INPUT AND GPS FROZEN WHILE DRIVING) REQUIRING EITHER A MANUAL REBOOT BY MYSELF OR IT CRASHES COMPLETELY AND REBOOTS ITSELF. 5 VISITS TO MY SERVICE CENTER IN THE PAST 13 MONTHS OF OWNERSHIP TO ADDRESS THIS ISSUE HAVE NOT RESULTED IN A RESOLUTION. THEY TELL ME THEY "FLASHED THE STORAGE" OR "UPGRADED THE FIRMWARE" BUT THE CAR CONTINUES TO PROVE THIS DID NOT RESOLVE THE ISSUE. AUTOPILOT FUNCTIONING WITHOUT NOTIFYING THE USER OF MANEUVERS COULD BE DEADLY. IT IS A SELF DRIVING CAR BUT STILL REQUIRES DRIVERS TO PAY ATTENTION AND TAKE OVER IF AUTOPILOT MAKES A FAULTY DECISION. I HAVE VIDEOS OF THIS HAPPENING. ATTACHED I HAVE UPLOADED INVOICES FROM THE SERVICE CENTER SHOWING I HAVE BROUGHT MCU FAILURE ISSUES TO THEM ON MULTIPLE OCCASIONS AND CONTINUE TO HAVE ISSUES. NOTE THAT LINE ITEM 14 ON THE INVOICE DATED 01132021 TESLA INACCURATELY STATES MY NO AUDIO ON AUTOMATIC LANE CHANGE ISSUE. I REQUESTED THEY REPHRASE THIS ISSUE TO THE ISSUE I REPORTED BUT THEY REFUSE TO PUT THIS IN WRITING. WHY? SUSPICIOUS.

NHTSA ODI 11387957

THE COMPUTER SCREEN WENT DEAD CAN'T TURN ON HEAT OR AC, OPEN SIDE MIRROR OR CHARGE THE CAR

NHTSA ODI 11387970