What 237 owners told NHTSA about the 2017 Tesla Model X P90d

Control arm and both front struts failed

NHTSA ODI 11526087

MCU1 FSD beta still not working and nothing has been addressed from Tesla. Tesla states we will MCU1 will be supported for fsd.

NHTSA ODI 11525569

All of a sudden my vehicle has started making loud creaking/squeaking noises from the front passenger side suspension. It seems to occur with any movement of shift in the vehicle weight. Occurs when stopping or starting to move from a stopped position. It makes me very concerned that the suspension will fail as I’m driving. Using google I have discovered this a very common occurrence with Tesla Model X’s from 2016-2017. I asked my friend and he experienced the same issue on his 2016 Model X. The repair he stated was over $1,000. I believe if this a common occurrence then it should be a known defect. No collisions on my vehicle that could have caused this.

NHTSA ODI 11523411

Issue regarding a persistent creaking noise emanating from the front passenger side of the vehicle. The noise has become increasingly loud, particularly when driving over bumpy roads, indicating a potential suspension problem. This matter has gained significant attention among Tesla users through a widely viewed video: YouTube Video: Creaking Noise from Front Passenger Side (link: https://www.youtube.com/watch?v=6iG23-p9AOA&ab_channel=KmanAuto) . Multiple Tesla consumer forums have also discussed similar concerns. Tesla service has quoted an approximate repair cost of $700. Due to the potential safety implications and the need for a thorough investigation, I urge immediate attention to address this issue promptly.

NHTSA ODI 11521785

The second row car seat is moving freely and not locking to the base. It had my child car seat installed. The tesla service team told the only fix is to replace the whole seat. The design does not have any backup latch to lock the seat. It’s a serious safety concern since the seat could just move out of lock while driving esp when a car seat is installed. I read this has happened to multiple cars online.

NHTSA ODI 11519372

When autopilot is engaged, the car randomly decelerates on the highway. This has happened multiple times. I have tried to report this to tesla but to no avail. They tell me the following: 1. They are unaware of any issue 2. Then, it is my specific car's problem and not a design issue and they will not fix it without charging me over a $1100 3. When I asked them what the issue is, they said they don't know and want me to provide to the minute detail on when the incident happened. 4. That I should stop using autopilot (which I paid for) because it may be unsafe for me to use. When I point out that their statements are conflicting with each other, they ignore me. I have tweeted about this to Elon Musk as well to NHTSA and I am hoping that someone will notice this and help me get this fixed.

NHTSA ODI 11513784

The contact owns a 2017 Tesla Model X. The contact stated that while driving at an undisclosed speed and attempting to make a left or right turn, the steering wheel became difficult to maneuver. The contact stated that the steering wheel intermittently performed as designed while driving straight. No warning lights were illuminated. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,881.

NHTSA ODI 11510371

Dashboard or driver screen suddenly goes black while driving (and at other times will freeze on a certain speed, despite slowing down, or breaking.) At this point, driver does not know what speed he, or she is traveling at, nor what gear. Response from Tesla is to reboot the car. However, these episodes while driving continue and are very dangerous. Tesla is pushing paying $2000 to get an infotainment upgrade to solve this safety issue which seems to be a defect in the car.

NHTSA ODI 11507909

This contains new information, a smoking gun, and is associated with NHTSA complaint numbers 11505487, 11505488, and 11505489. NHTSA Recall: 21V-035; Tesla Manufacturer Recall: SB-21-21-001 I was threatened a $35/day charge and tow/impound though no maintenance was performed on my vehicle. I went to pick it up and the vehicle was still suffering from the recalled eMMC issue which causes the screens to blank, freeze, etc. All driving information, safety features, and some exterior safety features are lost - it's a major hazard. This recall has two parts, the first part was a Tesla over the air update, which it pushed to the affected vehicles. I believe in doing this, Tesla has now stated to the NHTSA that the recall was complete. However, the recall has a secondary part "To be specific, Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." which Tesla is completely denying accomplishment. I have requested the car be repaired 7 times over the past 6 months and they have denied and avoided the recall repair, stating that there are no active recalls and forcing a paid upgrade to the MCU2. Tesla is abusing the over the air update capability and falsely stating that they're correcting issues to avoid correcting safety hazards. My vehicle has experienced 13 failures over our 6k miles of ownership in 6 months. In those 13 failures, 6 nearly caused catastrophic accidents. Additionally, the service center in Fort Worth (275 University Drive) has been altering/cancelling service records to avoid completing required recall repairs. The GM, [XXX] was recently fired/resigned and the senior service rep [XXX] was moved. Tesla must fix its unsafe vehicles and I recommend double checking all recalls Tesla has "completed" via over the air updates. They're artificially avoiding accomplishment of the recall and leveraging the safety hazard on the consumer. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11505612

This issue most likely plagued our Model X during it's original factory warranty based on the class action, NTHSA inquiry, and NTHSA and Tesla recall for the same issue which affects Model X buil between 2016 and 201. These are the things we have personally experienced 12 times over our short ownership, 6 times these nearly caused accidents - this catastrophic malfunction has occurred (on average) once every 500 miles during our ownership: Primary driving instrument and safety info screen (small screen/driver dash screen) and larger infotainment screen BOTH: Freeze, “lock up” or “go blank” Turn black (an issue known by some drivers as “the black screen of death”) Fail to turn on Repeatedly reboot Display a “touchscreen unresponsive” message Stop working completely Otherwise malfunction These issues generally occurred at the worst possible times, most likely when the deficiently designed computer was over taxed (night, weather, traffic, cold - though it also occurred twice under basic conditions). Each time, it was absolutely disorienting and results in a hazard for driver, occupants, and people/property around the malfunctioning vehicle. Class action info - https://www.classaction.org/tesla-s-x-touchscreen-mcu-problems-lawsuits NHTSA investigation: https://static.nhtsa.gov/odi/inv/2020/INRM-EA20003-11321.pdf NHTSA and Tesla Recall - https://www.classaction.org/media/tesla-touchscreen-recall-notice.pdf Tesla has failed to repair this issue over the past 6 months. I requested they repair, replace, or repurchase per my owner's rights. Tesla now refuses to repair and negligently states that I must pick up the faulty and unsafe vehicle. They are in breach of their warranty and recall obligations.

NHTSA ODI 11505487

This is a follow on complaint due to this occurring 12 times over the past 6 months, 6 of those times nearly resulted in catastrophic accidents. I wrote Tesla via certified mail, per their owner's rights requirements in Dec 22 and Jan 23, stated the problem and requested repair, replace, or repurchase. I gave Tesla ample opportunity to repair the vehicle. Tesla now refuses to repair and is failing to adhere to their own warranty, recall, stated owners rights, TX code, and NTHSA guidance (recall and likely codes due to breach), and they're now threatening me and behaving negligently by asking that I take their malfunctioning and hazardous vehicle back out on the road. Our vehicle has been out of service 2 months total and 1 month currently over multiple corrective action attempts for a recalled item. Service Visit Invoices versus reality, plus dates in and out of service do not include additional vehicle down time while waiting for service visit time slots - We purchased the vehicle on 7/23/2022 - I do not have access to records prior to this date, though I am certain this vehicle was plagued by the recalled issue under factory warranty. I firmly believe, based on Tesla's actions under my ownership, that they will do anything in their power, including blocking or changing vehicle history so they can avoid their responsibilities. 7/23/2022 - Key fob battery replaced; Invoice failed to include service center employee hard resetting the computer system and faulty AC system, plus trim piece identified as needing repair 8/10/2022 - HVAC and trim corrected; Invoice failed to include issues with computer and technician described that some of these require resets sometimes, but failed to provide info about the recall and the nature of the failures. I described that the screens would unsafely reset on their own and the technicians failed to provide any further information. 9/16/2022 - Vehicle failed to charge at high speed charging and buggy/malfunctioning screens included

NHTSA ODI 11505488

Continuation of complaint 3 of 3 though this occurred 12 times over 6 months and nearly causing 6 accidents - tell me if you need me to make 6 separate complaints - 12/8/2022 - Vehicle key fobs stopped working (still able to start vehicle from the Tesla mobile app) and the screens completely locked up while driving multiple times nearly causing multiple accidents. It's also likely that the key fob failure was a result of the malfunctioning computer. Cleared computer cache. 12/23/2022 - Battery Fault (vehicle may not start warning) BMS_w035, front passenger safety restraint fault, buggy and unsafe screens; still no information from Tesla regarding the recall for the malfunctioning screens and computers. Tesla stated that they could not "see" any of the faults in the vehicle or in their server, though my wife took photos. 1/16/2023 - Service request scheduled for warranty/recall repair for unsafe screen hazard that was resetting while driving, vehicle towed to Tesla; 14 Jan 2023 Tesla cancelled the service request and input their own request that describes a customer inquiry for an infotainment (computer) upgrade and that we've declined the repair. Based on this, I am unable to download the invoices because they've jammed up the system to further impede proving their negligence. Currently, Tesla has locked up the app so that I cannot create service requests for the warranty/recall issue, they're failing to repair the vehicle, they're failing to communicate beyond threats of daily charges and towing, and it is impossible to reach someone at the service center though I've been able to describe the issue on multiple occasions to the Tesla phone answering service folks. Tesla is out of control and has placed my family and others in harms way due to their negligence to inform and accomplish their warranty and recall requirements. I respectfully request your help in holding Tesla accountable so others are not longer put at risk, and so their vehicles get repaired.

NHTSA ODI 11505489

Phantom breaking occurs predictably in the same spots along the NJ Garden State Parkway. Most certainly I have noticed it and can easily replicate it around the Toms River exit 80 in both south and north bound lanes. The vehicle will break suddenly and abruptly when enhanced autopilot or self-driving is engaged. It will come to a complete stop if allowed even when there is absolutely no other vehicles or obstacles in front of it which would justify breaking. It has happened during the day and even late at night when the road is void of vehicles. This same behavior also occurs further south on the GSP I believe around exit 50 but I can't recall with precision on that one.

NHTSA ODI 11502670

On the date of January 4th, at approximately 6:50 pm, while using the Autopilot feature on my Model X, I was driving 55 mph on the highway and the phantom break occurred, which it completely stopped my car but I was fortunate enough there wasn't any car behind me and I was able to speed up quickly avoid any accident.

NHTSA ODI 11501181

Tesla’s entire car function (rear view camera, windshield heating, rear defrost) is supported by the center screen system. In Gen1 model X it uses a Gen 1 computer. Over the last 4 months. The screen blanks out while driving. I can’t access car functions. This happens while driving so it’s super dangerous. Only way to resolve the issue is to press a few more UI buttons on the screen. This impairs all car functions. I’ve submitted this a couple times to Tesla now and they say that this is a software issue they have not been able to resolve and they’re asking me to pay $2000 to get their next generation center console. I’ve mentioned that this is a safety risk as this can happen while driving, which makes me take my eyes off the road to fix the problem on the center console. They don’t seem to care about it. This is happened to multiple drivers according to the technician I spoke to, and they have not solved the issue. I recorded my last service with Tesla, and I have proof of them speaking of this issue.

NHTSA ODI 11500664

When exiting an on-ramp on a freeway, the car suddenly veered to the left on its own, almost colliding into another vehicle. There was no dangerous activity nor any stopped cars anywhere around the car.

NHTSA ODI 11499972

I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.

NHTSA ODI 11499776

MCU failure. Same symptoms as a failure of the mcu1, although mine was upgraded over a year ago to mcu2. It has failed. Failed strangely enough, after leaving the dealership, after an unnecessary recall to update MCU memory. My car does not have the problem. I was told, and given the car back. a mile from the dealership I realized that nothing was working. Can not turn on the defroster cannot operate any other features, air-conditioning, etc. it took three months to get the car back to them to try to address this problem all the time not having a fully functioning touchscreen and after two week time at the dealership they tell me that the MCU has failed and then I have to pay almost $2000 to fix it, additionally, they also said that this is the first MCU upgrade to the MCU to that they have seen fail, which brings up a whole lot more question. Carl was working fine when it entered the dealership to perform this unnecessary repair, but was not working when it left.

NHTSA ODI 11492220

I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).

NHTSA ODI 11491559

Without warning, my steering became extremely rigid. I did not receive any indicators on the dash to suggest there was a mechanical/electrical issue prior to this incident occurring and only found out while trying to make a turn at a T-intersection. Turning my vehicle at low speeds requires two hands - it's so difficult my wife will not drive the Tesla after almost crashing into a ditch. I've researched the issue and found that Tesla recalled 2016 and earlier Model X vehicles for steering issues. I've requested a diagnosis and repair from Tesla given this extremely unsafe steering failure. Unfortunately Tesla does not offer priority to safety related failures and my appointment was set out about three weeks. As of today's date, I still have a vehicle in my garage that is unsafe to drive due to this steering component failure and my appointment with Tesla in Raleigh isn't until November 3, 2022 at 8:15 am. My current mileage is 57,637. I'm willing to make the vehicle available for inspection, if needed, but it will have to be before the scheduled appointment as I need this vehicle fixed due to it being a primary family vehicle. I do have message between myself and Tesla but cannot upload them here. Thank you.

NHTSA ODI 11490382

The factory installed trailer hitch receiver fell off while towing an empty trailer. I installed the trailer hitch receiver making sure the knob was in the green markings. The trailer was empty and within limits for the vehicle. I towed it about a mile in town. When driving over a manhole cover at an intersection I heard a loud bang and the receiver fell off. The trailer safety chains continued to pull the trailer. When stopping the vehicle, the trailer hit the rear of the vehicle and caused damage. It could have been a lot worse had I been traveling at speed.

NHTSA ODI 11490407

Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.

NHTSA ODI 11489183

Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.

NHTSA ODI 11485960

The contact owns a 2017 Tesla Model X. The contact stated that the message "Air Suspension" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fiancé was pulling into a parking lot at 5 MPH with her in the front passenger’s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fiancé were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver’s or passenger’s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.

NHTSA ODI 11486033

We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan

NHTSA ODI 11483743