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What 107 owners told NHTSA about the 2017 Nissan Murano Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (107)Crash / fire / injury (11)Electrical system (16)Speed control (14)Transmission & drivetrain (14)Brakes (13)Visibility & wipers (10)Airbags (7)Seat belts (7)Body & structure (5)Driver assistance (5)Electronic Stability Control (esc) (5)

Newest first · 107 complaints · page 3 of 5

Mar 29, 2020Electronic Stability Control (esc)

KEEP GETTING A MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION." WHEN NOTHING IS BLOCKING IT.

NHTSA ODI 11319645

Mar 14, 2020Electronic Stability Control (esc)

FRONT RADAR SYSTEM SUDDENLY TURNS OFF WHEN IN MOTION, BE IT ON A HIGHWAY OR STREET. FRONT RADAR/SAFETY/FRONT EMERGENCY BREAKING SYSTEM/CRUISE CONTROL DISENGAGES OR SHUTS OFF EVERYDAY/ IN MOTION AND DURING FF; 1. ON HIGHWAY AND ON CRUISE CONTROL ON A RANDOM AND FREQUENT BASIS WHICH ALSO DISENGAGES THE BREAKING ASSIST/FORWARD COLLISION BREAKING ASSIST 2. DURING SHARP TURNS 3. ON A HIGHWAY WHEN ANOTHER VEHICLE OVERTAKES OR VISE VERSA 4. INADVERTENTLY SHUTS OFF FROM TIME TO TIME. MADE COMPLAINS ALREADY DURING THE 1ST AND 2ND ROUTINE MAINTENANCE. 'DURING THE TIME OF 1ST VISIT/MAINTENANCE, CUSTOMER REP SAID THERE SYSTEM WAS DOWN AND I SHOULD GET BACK TO THEM. '2ND VISIT/MAINTENANCE, CUSTOMER REP SAID, THEY HAVE OTHER CUSTOMERS WITH SAME PROBLEM AND REPLACING THE SENSOR UNIT DOES NOT SOLVE IT, AND THEY ARE CURRENTLY LOOKING FOR A RESOLUTION, AND WILL KEEP IN TOUCH ONCE THEY HAVE THE SOLUTION. '3RD VISIT, THEY DID SOME TESTS AND CONFIRMED MY COMPLAINS, HOWEVER, CUSTOMER REP SAID THEY HAVE NO RECORDS OF MY COMPLAINS AND THE REASON WHY MY FRONT RADAR SENSOR IS NOT WORKING IS DUE TO THE INCURRED DAMAGES ON MY FRONT BUMPER ( FROM ON STREET PARKING). AND CUSTOMER REP SAID I HAVE TO PAY FOR THE REPAIR/REPLACEMENT OF THE SENSOR FOR $1400. SEEN A LOT OF SAME COMPLAINS ON FORUM WITH THE SAME DILEMMA.

NHTSA ODI 11317966

Feb 22, 2020Body & structureCrash

TOLD OF A REPORT ON "CAR FAX" THAT MY AIR BAG HAD BEEN DEPLOYED (NOT TRUE!). DOES YOUR ORGANIZATION TRACK SUCH INFORMATION? THIS AFFECTS THE VALUE OF THE CAR DAMAGE WAS ONLY A DENTED BUMPER.

NHTSA ODI 11310719

Feb 18, 2020Steering

ON NUMEROUS OCCASIONS, THE STEERING HAS COMPLETELY FAILED TO WORK FOR APPROXIMATELY A 5 TO 10 SECOND INTERVAL WHILE DRIVING THE VEHICLE. THERE IS NO CONSISTENCY TO WHEN THE ISSUE OCCURS IN REGARDS TO SPEED OR STRAIGHT DRIVING VERSUS DURING A TURN. NISSAN HAS CHECKED THE CAR OVER AND FOUND NO ISSUE. THEY TOOK SOME CORRECTIVE/PREVENTATIVE MEASURES TO CLEAN UP ELECTRICAL CONTACTS IN CASE THAT WAS THE CAUSE, BUT THE ISSUE HAS SINCE RECURRED

NHTSA ODI 11309922

Jan 31, 2020Electrical systemSpeed controlBrakes

MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, IN LOWER GRILLE. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT., I WAS DRIVING HOME, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. A MESSAGE ON THE DISPLAY STATED THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO A NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE DEALER TOLD ME MY SENSOR BRACKET WAS SLIGHTLY BENT, BUT THE VEHILE WAS BOUGHT NEW AND NEVER IN AN ACCEDENT I ASKED IF THE BRAKET WAS INSTALLED FORM THE FACTORY SLIGHTLY BENT THEY SAID IT COULD OF BEEN? THIS DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR BRACKET WAS BENT IT SHOULD NEVER OF WORKED FROM THE START??? , IF THIS WERE THE CASE, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED OR NOT FUNTIONING, AND THE FRONT BRAKING SYSTEM WILL TURN OFF. THIS WAS THE 3RD TIME IT HAS HAPPENED . I DECIDED TO GET ANOTHER UNBIASED OPINION FROM A NON NISSAN DEALER REPAIR SHOP. THEY ORDERED A BRACKET FROM NISSAN AND SHOWED ME THAT IT WAS NOT BENT THAT NISSAN HAS AN ISSUE WITH THE CRASH SENSOR AND IS LOOKING FOR ANY WAY TO DENY THE REPAIR. THE SHOP OWNER TOLD ME TO CALL NSSAN AND HAVE A REP COMEOUT

NHTSA ODI 11306226

Jan 28, 2020Electrical systemVisibility & wipers

ON JANUARY 22, 2020 AROUND 5:30 AM I DISCOVERED THAT MY BACKUP CAMERA WAS NOT FUNCTIONING. I TURNED MY CAR OFF AND ON AT LEAST THREE TIMES TO TRY AND GET IT TO WORK BUT THAT DID NOT RESOLVE THE ISSUE. THE BACKUP CAMERA IS SHOWING THE RED, GREEN AND YELLOW GUIDE LINES BUT THE SCREEN IS BLACK. IT IS NOT RETURNING ANY IMAGES FROM BEHIND THE VEHICLE. THE VEHICLE WAS AT HOME IN A PARKING SPOT WHEN THIS OCCURRED. ONE WEEK LATER TO TODAY, JANUARY 28,2020, THE BACKUP CAMERA IS STILL NOT FUNCTIONING PROPERLY. IT DID WORK FOR A FEW DAYS ON ITS OWN WITHOUT BEING REPAIRED AFTER JANUARY 22,2020 AND THEN STOPPED WORKING AGAIN. IT SEEM TO BE WORKING OFF AND ON AND I DO NOT KNOW WHAT IS CAUSING IT. WHEN I CONTACTED NISSAN, MY VEHICLE MILLAGE WAS AT 36,099. NISSAN OF CORAL SPRINGS FLORIDA STATED THAT THE WARRANTY EXPIRED AT 36,000 AND WILL NOT HONOR MY VEHICLE. I AM A MOTHER OF TWO YOUNG CHILDREN AND DO NOT FEEL COMFORTABLE REVERSING IN MY NISSAN BECAUSE LOOKING THROUGH THE BACK OR REAR GLASS OF THE NISSAN MURANO IS VERY DIFFICULT DUE TO ITS DESIGN.

NHTSA ODI 11302433

Dec 20, 2019Electrical system

THE ABS LIGHT, CRASH SENSOR LIGHT AND TRACTION CONTROL LIGHT WILL COME ON INTERMITTENTLY WHILE THE CAR IS ON. THE THREE LIGHTS WILL COME ON AT THE SAME TIME, AND WILL REMAIN ON UNTIL THE VEHICLE IS TURNED OFF. THE LIGHTS DO NOT COME ON EACH TIME THE CAR IS STARTED, AND WHEN THEY DO COME ON, IT IS NOT ONLY AT THE TIME OF START UP. THEY USUALLY COME ON AT LEAST ONCE A DAY. THEY HAVE COME ON WHEN THE VEHICLE IS STOPPED, STARTING UP FROM A RED LIGHT, WHILE DRIVING (VARIOUS SPEEDS), ETC. THERE IS NO RHYME OR REASON AS TO WHEN THE LIGHTS COME ON. WHEN THE LIGHTS ARE ON, NOTHING ELSE IS GOING ON WITH THE CAR--ONLY NORMAL USAGE--NO WEIRD SOUNDS, FEELINGS, ETC. THE CAR HAS BEEN AT THE DEALERSHIP FOR THE PAST 2 MONTHS. PER THE DEALERSHIP, THE ABS SENSORS, THE SPEED CONTROL SENSORS AND THE ACTUATOR HAVE ALL BEEN REPLACED, BUT THE LIGHTS STILL PRESENT THEMSELVES. NISSAN TECHNICIANS HAVE ADVISED THAT THEY WILL NEED TO BRING A NISSAN ENGINEER TO HELP THEM WITH THE ISSUE. THE CAR IS NOT EVEN 2 YEARS OLD AND HAS 19K MILES ON IT. THIS IS NOT AN ISSUE THAT I SHOULD BE DEALING WITH AND IT NEEDS TO BE CORRECTED PERMANENTLY SO IT IS NOT A RECURRING ISSUE.

NHTSA ODI 11290289

Nov 19, 2019Fuel system

MURANO IS TWO YEARS OLD AND THE DEALER ADVISED THAT THE GASKET IN THE OIL PAN AND THE ENGINE GASKET ARE LEAKING AND NEED TO BE REPLACED. WHY ARE BOTH GASKETS GOING ON A 2YEAR SUV?

NHTSA ODI 11281209

Nov 4, 2019Speed control

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 75 MPH, THERE WAS AN ABNORMAL GRINDING NOISE AND THE CRUISE CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR NISSAN OF WICHITA (10625 E KELLOGG DR, WICHITA, KS 67207, (316) 681-6900) WHERE IT WAS DIAGNOSED THAT THE DISTANCE MONITORING SYSTEM FOR THE CRUISE CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 75,300.*PM ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

NHTSA ODI 11278090

Nov 2, 2019Electrical system

VEHICLE FORWARD COLLISION INDICATOR ALARM KEEPS GOING OFF EVERY FEW MINUTES DISABLING CRUISE CONTROL AFTER TEN MINUTES OR SO IT CLEARS OUT THEN AFTER TEN MINUTES IT GOES OFF AGAIN GOING THROUGH THE SAME CYCLE OVER AND OVER END RESULT MALFUNCTIONING COLLISION SENSING CAUSING NO CRUISE CONTROL WITH AUDIBLE ALARM GOING OFF OVER AND OVER WHILE DRIVING

NHTSA ODI 11277717

Oct 18, 2019Electrical systemElectronic Stability Control (esc)Engine

MY MURANO STARTS SOMETIMES, AND SOMETIMES IT WON'T START AT ALL.NISSAN DIAGNOSTIC WAS ELETRICAL ISSUES, THEY CHANGED THE IPDM, CHANGED THE ELETRICAL DASHBOARD, IT WORKED FOR 11/2 WEEKS, AND WON'T START AGAIN. THIS CAR IS LESS THAN 50,000 MILES. APPARENTLY NISSAN CAN'T FIX THIS PROBLEM. I'M DESPERATE FOR HELP, CAUSE I'M STILL PAYING FOR THIS CAR. IT'S CURRENTLY IN MY GARAGE, IT HAS STOPPED ME THREE TIMES ON THE ROAD, AND TWICE, IN MY GARAGE COULDN'T START

NHTSA ODI 11269491

Oct 7, 2019

WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED ON MY 2017 NISSAN MURANO, A MESSAGE APPEARS ON DASH: UNAVAILABLE FRONT RADAR OBSTRUCTION. THE CRUISE CONTROL DISENGAGES AT THAT POINT, REQUIRING THE DRIVER TO USE THE ACCELERATOR. AT THAT POINT, I THINK THE AUTOMATIC BRAKING IS ALSO DISABLED. THE CAR CURRENTLY HAS ABOUT 38000 MILES ON IT AND IS 2 YEARS OLD. THE FREQUENCY OF THE PROBLEM HAS INCREASED OVER TIME. I CHECKED TO MAKE SURE THE SENSOR AT THE FRONT BUMPER IS CLEAN. THIS ERROR WILL HAPPEN ON DAYS WITH NO RAIN OR SNOW. AT FIRST, IT ERRORED WHEN EXITING A TUNNEL, BUT NOW IT OCCURS RANDOMLY (BUT SO FAR ONLY WHEN USING CRUISE CONTROL). SINCE IT IS OVER THE 36000 MILE WARRANTY, NISSAN REQUIRES A DIAGNOSIS FROM THE DEALER. THIS IS A SAFETY PROBLEM THAT SHOULD HAVE A RECALL. I ALSO RECENTLY RENTED A 2018 NISSAN ALTIMA WHILE ON VACATION, AND IT WAS REALLY BAD. IT ERRORED ABOUT EVERY 5 MINUTES, EVEN WITHOUT CRUISE CONTROL. NISSAN HAS A RECALL FOR THE ROGUE MODEL. ACCORDING TO INFORMATION ON THE INTERNET, THE PROBLEM IS A SENSOR MANUFACTURED BY BOSCH.

NHTSA ODI 11266858

Sep 26, 2019Transmission & drivetrain

WHILE ACCELERATING MIXED BETWEEN PULLING FROM ZERO MPH UPWARDS OF 40MPH THE VEHICLE HAS A HIGH PITCHED SQUEALING SOUND. THIS HAPPENS ON ANY ROADWAY WHILE THE CAR IS IN MOTION. IT DOES NOT HAPPEN WHEN THE BRAKES ARE BEING USED, ONLY WHILE ACCELERATING AND PUSHING THE THROTTLE. MY TRANSMISSION WILL SOMETIMES HESITATE OR 'THINK' WHEN SHIFTING FROM REVERSE TO ANOTHER GEAR. SOMETIMES IT IS VERY LOUD WAS A LARGE 'THUNK' SOUND COMING FROM UNDERNEATH THE CAR. THE CAR ALSO SEEMS TO MAKE A WHINING NOISE WHEN SHIFTING OUT OF DIFFERENT GATES. (PARK, REVERSE, DRIVE, ETC) I HAVE HAD THE DEALERSHIP CHECK MULTIPLE TIMES AND THEY SAY IT IS NORMAL OPERATION. I'VE TAKEN OUT OTHER NISSAN MURANO'S IN THE SAME MODEL AND IT DOES NOT DO THIS.

NHTSA ODI 11258447

Sep 25, 2019Transmission & drivetrain

THIS HAS HAPPEN NUMEROUS TIMES, THE TRANSMISSION A CVT HAS BIG PROBLEMS THAT HAS CAUSED MY WIFE AND I GREAT CONCERN. WHEN WE GO TO TAKE OFF AND REALLY HAVE TO STEP DOWN ON THE PEDDLE BECAUSE OF TRAFFIC FLOW. WE HAVE SEMI'S TRAVELING ON OUR ROAD AND OTHER ROADS, WHEN THIS OCCURRED THE FIRST TIME AFTER PURCHASING THE CAR WE THOUGHT IT WAS BAD GAS, BUT SINCE THEN WE HAVE BEEN IN CRITICAL SITUATIONS BECAUSE THE TRANSMISSION IS NOT WORKING. THE TRANSMISSION IN QUESTION IS VERY UNSAFE IN THIS VEHICLE IT ALMOST STOPS FOR A FEW SECONDS. WE HAVE SECONDS AWAY FROM 18 WHEELERS CRASHING INTO US, OR CARS WHERE YOU HAVE TO PULL OUT IN TRAFFIC. WHAT BOTHERS ME IS MY WIFE DRIVES THIS VEHICLE AT LEAST ONCE A DAY. SOMETIMES WITH MY DAUGHTER, AND GRANDSON. WHERE WE LIVE BIG TRUCKS HAULING WOOD TO THE PAPER MILL HAVE ALMOST CRASHED INTO US ON NUMEROUS OCCASIONS, SAME WITH CARS.SOME EVEN SHOWING ROAD RAGE WHEN MY WIFE IS MINDING HER OWN BUSINESS, AND SAME WITH ME. THIS PROBLEM HAS CAUSED US TO KNOW THAT THE TRANSMISSION IS DOING THIS ON A REGULAR BASIS. WHEN THE CAR IS IN MOTION, WE HAVE EVEN BEEN PUT IN THE MEDIUM BECAUSE OF THIS CVT PROBLEM, AND WE BELIEVE BY LOOKING ON THE WEB NOW, AND ASKING THE MECHANIC WE ALWAYS USE HAS SAID THE SAME. WE HAVE HAD THIS CAR SINCE JULY 2018. WE KNOW NOW IT ISN'T BAD GAS, OR THE INJECTORS NEEDING CLEAN, OR THE TRANSMISSION OIL NEEDING CHANGE. WE HOWEVER KNOW THAT WITH THIS SAFETY PROBLEM IT WILL BE JUST A MATTER OF TIME IF NOT US BUT SOMEONE DRIVING THIS TYPE OF VEHICLE WILL EITHER GET HURT, OR MAY START CAUSING PEOPLE TO DIE. WE LIVE RIGHT OFF OF A TWO LANE ROAD, SOMETIMES IT IS WHEN WE ARE PULLING OUT, SOMETIMES WHEN WE ARE GOING ON THE EXPRESSWAY WAY, SOMETIMES WHEN PASSING SLOWER TRAFFIC, OR ON A CITY INTERSECTION. IT ACTS AT FIRST LIKE THE ENGINE IS GOING TO STALL, SECONDS COUNT IN DRIVING, WE DON'T FEEL SAFE IN THIS CAR ANYMORE.

NHTSA ODI 11258234

Sep 9, 2019Speed controlElectronic Stability Control (esc)

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE THE VEHICLE WAS ACCELERATING, THE WHEELS SPUN A LITTLE AND THE ELECTRONIC STABILITY CONTROL MALFUNCTIONED. THE FAILURE CAUSED THE VEHICLE TO NOT ACCELERATE FOR AN EXTENDED PERIOD OF TIME. THE CONTACT MENTIONED THAT THE BRAKE PEDAL NEEDED TO BE DEPRESSED IN ORDER FOR THE VEHICLE TO OPERATE. THE VEHICLE WAS TAKEN TO DAVE SMITH NISSAN (6901 E SPRAGUE AVE, SPOKANE VALLEY, WA 99212, (509) 309-8911) WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS DESIGNED TO OPERATE IN THAT MANNER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDE CASE NUMBER: 37021429. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. *TR CONSUMER STATED STABILITY CONTROL KILLS THROTTLE FOR TOO LONG.*JB

NHTSA ODI 11254193

Aug 24, 2019Airbags

LOCAL NISSAN DEALERSHIP IS PUTTING UP BARRIERS TO MY RECALL REPAIR. ON 2 DIFFERENT OCCASIONS, I WAS TOLD THAT 'WE DON'T DO RECALL REPAIRS ON THE WEEKEND'. I DON'T UNDERSTAND WHY THEIR LABOR COSTS ON THE WEEKEND ARE MY PROBLEM. I CALLED ON A MONDAY MORNING WHEN I WAS ON VACATION FROM WORK. NOT ONLY COULD THE SERVICE MANAGER NOT CONFIRM FOR ME WHETHER THEY HAD THE NECESSARY PARTS ON HAND TO REPAIR MY RECALL...SHE ALSO SAID THEY ONLY DO IT BY APPOINTMENT AND NEED 1 WEEKS NOTICE!! SO I AM BEING EXPECTED TO BRING MY CAR IN TWICE (ONCE FOR THEM TO 'LOOK AT IT AND CONFIRM I'M ON THE RECALL LIST, AND A 2ND TIME TO GET THE REPAIR DONE). HOW IS IT THAT THE MANUFACTURER MAKES A DEFECTIVE PRODUCT, YET I AM EXPECTED TO JUMP THROUGH ALL THESE HOOPS, TAKE TIME OFF OF WORK (VACATION TIME) TO MEET ALL OF THEIR TERMS OF FIXING A MISTAKE THAT NISSAN MADE. BUT HEY, THEY WERE SURE TO GET THOSE NOTICES MAILED OUT SUPER FAST, TO GIVE ME THE IMPRESSION THEY CARED ABOUT MY SPOUSES LIFE/DEATH RISK EVERY DAY WHEN SHE DRIVES A FLAWED PRODUCT TO/FROM WORK. SO UNACCOMMODATING AND ARROGANT OF NISSAN TO PUT THEIR CUSTOMERS THROUGH THIS GAUNTLET.

NHTSA ODI 11246184

Aug 22, 2019Electrical system

I PURCHASED A NEW 2017 NISSAN MURANO A COUPLE OF YEARS AGO. AFTER 6 MONTHS OF OWNERSHIP, WHILE IN MOTION ON ANY ROAD OR HIGHWAY MY CAR WILL BEEP AND SHOW "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". IT THEN TURNS OFF MY ABILITY TO HAVE CRUISE CONTROL AND REMOVES AEB AND FEB FEATURES. AFTER RESEARCHING THIS ISSUE, IT LOOKS LIKE SEVERAL NISSAN OWNERS HAVE HAD THE SAME ISSUE BECAUSE OF A FAULTY RADAR. NISSAN REPLACED THE RADAR ONCE BUT THAT RADAR IS NOW BAD TOO. THE AEB, FEB, AND CRUISE CONTROL WILL NOT WORK IN MY CAR. NISSAN STATES THEY WILL NOT ASSIST IN REPLACING THE RADAR AGAIN BECAUSE THEY HAVE REPLACED IT BEFORE. THIS IS A SAFETY CONCERN AND NEEDS TO BE ADDRESSED WITH A POTENTIAL RECALL IN MY OPINION.

NHTSA ODI 11245875

Aug 8, 2019Speed controlBrakes

MY AUTOMATIC BRAKING SYSTEM AND CRUISE CONTROL DISABLES ITSELF. COMPONENT FROM BOSCH. THE FLAW IN THE RADAR UNIT ALLOWS THE SENSOR TO FREQUENTLY DEACTIVATE ITSELF, DISABLING CRUISE CONTROL AND EMERGENCY BRAKING. WHEN THE SENSOR TURNS ITSELF OFF, DRIVERS ARE SEEING A WARNING IN THE DASH THAT SAYS, 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' THIS HAPPENS MULTIPLE TIMES IN A GIVEN DAY.

NHTSA ODI 11242704

Aug 5, 2019SteeringElectronic Stability Control (esc)Brakes

THE CAR WAS IN MOTION AND ALL OF THE SUDDEN SHUT OFF WHILE DRIVING AND LOST ABILITY TO STOP, STEER, AND RESTART. WHEN CAR CAME TO A STOP I TRIED TO START THE CAR AND IT STALL. CAR WAS FULL OF GAS AND ALL FLUID LEVELS ARE FINE. THE CAR HAS 20K MILES SO NO MECHANICAL PROBLEMS EXIST. THIS HAPPENED IN LAS VEGAS WHILE THE OUTSIDE TEMPERATURE WAS 108. I SAW THE SAME ISSUE WITH OTHER NISSAN CARS IN LAS VEGAS PER YOUTUBE VIDEOS. PLEASE HELP! I AM AFRAID IT MAY DO SO AGAIN AND CAUSE AN ACCIDENT. THIS HAPPENED TODAY AND AFTER LEAVING THE CAR PARKED FOR 2 HOURS STARTED WORKING FINE.

NHTSA ODI 11241663

Jul 17, 2019Transmission & drivetrain

VEHICLE HAS 35,700 MILES ON IT. BOUGHT THE VEHICLE JUNE OF 2018 WITH 30,000 MILES ON IT. WHILE DRIVING 55 MPH OR FASTER AND YOU GO AND TRY TO PASS SLOWER TRAFFIC WHETHER IT'S ON THE HIGHWAY OR FREEWAY AND YOU TURN THE WHEEL TO CHANGE LANES WHILE PRESSING DOWN ON THE ACCELERATOR TO SPEED UP, THE TRANSMISSION DOES NOT DOWN SHIFT AND SPEED UP. THE RPM GAUGE INCREASES AND THE ENGINE REVS HIGH BUT THE VEHICLE DOES NOT INCREASE IN SPEED. AFTER YOU STRAIGHTEN OUT THE STEERING WHEEL THE VEHICLE ALL OF A SUDDEN DOWN SHIFTS AND TAKES OFF. IT IS DANGEROUS FOR PEOPLE PULLING OUT INTO TRAFFIC TO PASS CAUSE THE VEHICLE WILL NOT INCREASE IN SPEED AND IT LEAVES YOU TOOLING ALONG IN ONCOMING TRAFFIC. IT IS UNDER FACTORY WARRANTY AND I TOOK VEHICLE INTO THE NISSAN DEALERSHIP. I WAS TOLD EVERYTHING WAS FINE AND THERE WASN'T ANYTHING THAT COULD BE DONE BECAUSE THERE WASN'T ANY TROUBLE CODES STORED IN THE VEHICLES SYSTEM. IT DOES THIS AT LEAST ONCE PER MONTH AND NO TROUBLE LIGHTS COME ON INSIDE THE VEHICLE. I HAVE MADE MULTIPLE COMPLAINTS TO THE DEALER ABOUT THIS AND NOTHING HAS COME OF IT. I HAVE MADE MULTIPLE INQUIRIES ABOUT THIS ONLINE TO NISSAN DIRECTLY AND VEHICLE MECHANIC TYPE SITES. I HAVEN'T HEARD ANYTHING BACK FROM NISSAN THEMSELVES BUT OTHER MECHANIC TYPE SITES HAVE COME TO THE SAME CONCLUSION, IT HAS TO BE THE A COMPUTER MODULE OR TRAFFIC CONTROL SYSTEM. SOMETHING TO DO WITH THE COMPUTER SYSTEM OR MODULES THEMSELVES. NO TROUBLE CODES THEREFORE NOTHING IS WRONG, IS NISSAN'S STANCE. FOR WHAT I HAVE READ, OTHER PEOPLE HAVE HAD SIMILAR PROBLEMS WITH THIS CVT TRANSMISSIONS. THIS HAS BEEN AN ONGOING PROBLEM FOR ME AND MY FAMILY AND NISSAN HAS NOT BEEN ANY HELP, WHICH SURPRISES ME. THIS IS A SAFETY ISSUE. IF YOU PULL OUT TO PASS IN ONCOMING TRAFFIC AND THE VEHICLE WON'T ACCELERATE IT IS DANGEROUS. IF YOU PULL INTO.THE LEFT LANE ON THE FREEWAY TO PASS AND CAN'T, IT IS DANGEROUS!

NHTSA ODI 11232729

Jul 9, 2019Brakes

MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THE SENSOR FOR THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, UNDERNEATH ONE OF THE HEAD LIGHTS. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT. ONE NIGHT, I WAS DRIVING HOME ON A CITY STREET, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. THERE WAS A MESSAGE ON THE DISPLAY STATING THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. THE CLOSEST CAR TO ME WAS 2-3 CAR LENGTHS AHEAD, AND IT HAD NOT STOPPED. THANKFULLY, THE STREET WAS NOT BUSY AT THE TIME, AND THERE WAS NO ACCIDENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO 2 NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE FIRST DEALER TOLD ME MY SENSOR WAS DIRTY, BUT THAT DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR IS DIRTY, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED, AND THE FRONT BRAKING SYSTEM WILL TURN OFF. THAT IS NOT WHAT HAPPENED TO ME. THE SECOND NISSAN DEALER DID A SOFTWARE UPDATE ON MY CAR AND RESET THE SENSOR. I KEEP BEING TOLD TO BRING THE CAR BACK IF THE ISSUE HAPPENS AGAIN, BUT THIS IS NOT THE KIND OF ISSUE YOU WANT TO WAIT TO HAVE HAPPEN AGAIN. WHAT IF I AM ON A BUSY STREET OR THE HIGHWAY? I COULD HAVE A SERIOUS ACCIDENT. PLEASE INVESTIGATE THIS.

NHTSA ODI 11230329

Jul 8, 2019

FORWARD RADAR WHICH CONTROLS THE AUTOMATIC BRAKING SYSTEM AND CRUISE CONTROL STOPS WORKING FOR NO REASON - STATES RADAR NOT AVAILABLE, OBSTRUCTION, WHEN THE CAR IS IN MOTION. UNIT HAS BEEN REPLACED ONCE AND JUST STARTING NOT WORKING AGAIN. WHEN THIS HAPPENS THE CRUISE CONTROL GOES OFF AND THE CAR SLOWS DOWN QUICKLY. THIS IS A REAL SAFETY CONCERN FOR CARS BEHIND YOU AS BRAKE LIGHTS DO NOT COME ON WARNING THAT YOU ARE SLOWING DOWN.

NHTSA ODI 11230054

Jul 5, 2019

HAPPENS AT LEAST ONCE A TRIP. THE FRONT RADAR, USED FOR COLLISION MITIGATION/INTELLIGENT CRUISE CONTROL, SHUTS OFF AND REPORTS OBSTRUCTION FOR NO APPARENT REASON. THIS RENDERS THE SAFETY SYSTEMS USELESS.

NHTSA ODI 11229569

Jun 26, 2019Brakes

WHILE DRIVING ABOUT 15 - 20 MPH ON A CITY STREET, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED FOR NO APPARENT REASON. THERE WAS A 3 BEEP WARNING THEN THE CAR STOPPED ABRUPTLY. THE DEALER, CENTRAL AVENUE NISSAN IN YONKERS, NY. CHECKED THE SYSTEM AND RECEIVED CODE C1B55 (ELSEWHERE IN THE REPORT CITED, C1355), RADAR BLOCKAGE, (STORED PAST CODE). THE TECHNICIAN ATTRIBUTED THIS TO "SIDE RADAR BLOCKAGE" THEY CHECKED THE AREA OF THE SENSOR AND FOUND NO DEBRIS. NISSAN SERVICE WAS NOT CLEAR WHY A FALSE SIDE RADAR BLOCKAGE WARNING SHOULD TRIGGER ABRUPT BRAKING. ALSO, THEY DIDN'T ACTUALLY FIX ANY PROBLEM. THE REPORT IS AVAILABLE IF REQUESTED AND CONTAINS SUPPLEMENTARY INFORMATION FROM THE SERVICE DIAGNOSTICS NOT GENERALLY SHOWN TO THE CUSTOMER.

NHTSA ODI 11222658

May 31, 2019Seat belts

WITHIN WARRANTY TIME FRAME OF VEHICLE - SEATBELT FABRIC ROLLS INSIDE OF MALE SLIDING END MECHANISM ON DRIVERS SIDE FRONT SEATBELT WHEN PULLED FROM THE LEFT OVER TO THE RIGHT AND INTO THE FEMALE END. RESULTING IN INSUFFICIENT TIGHTNESS ACROSS LAP, AND "STUCK" FABRIC THAT NEEDS TO BE MANUALLY UNFOLDED AND "UNSTUCK" FROM WITHIN THE MALE END SLIDING BELT MECHANISM. HAPPENS SEVERAL TIMES A DAY TO MULTIPLE DRIVERS. DOES NOT OCCUR IN PASSENGER SIDE OR REAR SEATBELTS. HAPPENS WHEN PUTTING SEAT BELT ON BEFORE DRIVING. HAVE HAD IT REPLACED, AND CHECKED THREE TIMES AT DEALERSHIP, THEY COULD NOT DUPLICATE ISSUE. BUT IT CONTINUES TO OCCUR DAILY. MAY BE DEFECTIVE FABRIC OR RETRACTABLE MECHANISM?

NHTSA ODI 11217109

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Working with the data? Download all 107 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Nissan Murano Hybrid verdict →