What 107 owners told NHTSA about the 2017 Nissan Murano Hybrid

When going over a curb, the passenger rear seat belt disengaged and pulled the forward facing car seat up to the side.

NHTSA ODI 11726463

Technical Incident Report: Electrical Component Failure Reference: Technical Service Bulletin NTB19-004 Part Number: 873D6-5AA6A (Control Unit/Actuator) Incident Overview On 2/16/26, the vehicle was being operated by the primary driver when a suspected electrical failure occurred. Upon subsequent inspection, the 873D6-5AA6A control unit and its associated wiring harness were found to be severely compromised by thermal damage. Detailed Observations: Thermal Damage: The control unit housing showed significant melting. Residual smoke was present during the inspection, indicating a high-temperature event caused by a short circuit or component failure. Harness Integrity: The wiring harness insulation was melted and charred. Due to the extreme heat, the plastic connector had become brittle and lost all structural integrity. Component Failure: During the attempt to disconnect the unit for safety inspection, the connector shattered, leaving the internal wiring of the harness exposed. Documentation: High-resolution photographs have been captured to document the state of the melted housing, the shattered connector, and the exposed wiring.

NHTSA ODI 11719246

We had an accident on January 4. We were rear ended and pushed it to the vehicle in front of us. The truck that hit us was going about 65 miles an hour. Our vehicle is totaled. No air bags deployed and my seat did not engage.

NHTSA ODI 11563690

I was in a broadside collision. The front end of my car collided with the side of another car. I was going approximately 30-35 mph at time of impact. I had my seat belt on. The airbags failed to deploy and seat belt did not lock resulting in being thrown forward and impacting the steering wheel. The car sustained severe frontal damage and is a total loss from the insurance company. The car has been well maintained and was serviced by Nissan exclusively. I had no warning lights on prior to the accident occurring.

NHTSA ODI 11520614

The contact owns a 2017 Nissan Murano. The contact stated that the front passenger’s side seat belt had remained locked in the reclined position with the seat belt message displayed on the instrument panel. The vehicle was not diagnosed by the dealer nor an independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 73,319.

NHTSA ODI 11476062

WITHIN WARRANTY TIME FRAME OF VEHICLE - SEATBELT FABRIC ROLLS INSIDE OF MALE SLIDING END MECHANISM ON DRIVERS SIDE FRONT SEATBELT WHEN PULLED FROM THE LEFT OVER TO THE RIGHT AND INTO THE FEMALE END. RESULTING IN INSUFFICIENT TIGHTNESS ACROSS LAP, AND "STUCK" FABRIC THAT NEEDS TO BE MANUALLY UNFOLDED AND "UNSTUCK" FROM WITHIN THE MALE END SLIDING BELT MECHANISM. HAPPENS SEVERAL TIMES A DAY TO MULTIPLE DRIVERS. DOES NOT OCCUR IN PASSENGER SIDE OR REAR SEATBELTS. HAPPENS WHEN PUTTING SEAT BELT ON BEFORE DRIVING. HAVE HAD IT REPLACED, AND CHECKED THREE TIMES AT DEALERSHIP, THEY COULD NOT DUPLICATE ISSUE. BUT IT CONTINUES TO OCCUR DAILY. MAY BE DEFECTIVE FABRIC OR RETRACTABLE MECHANISM?

NHTSA ODI 11217109

I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.

NHTSA ODI 11063744