What 983 owners told NHTSA about the 2017 Hyundai Tucson Fuel Cell

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 20 MPH and preparing to make a left turn, the vehicle stalled. The contact stated the oil, check engine, and battery warning lights were illuminated. The contact was able to restart the vehicle and noticed that the check oil light was flashing on and off. The contact drove the vehicle back to her residence and the vehicle stalled again. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.

NHTSA ODI 11482429

My vehicle is not accelerating properly because of the transmission is failing for no reason. Sometimes it revs up to 4k RPMs and the car is barely moving. This can cause an accident since I can’t merge or change lanes quickly.

NHTSA ODI 11481840

On June 18, 2022 I experienced a knocking noise from under the hood of my 2017 Hyundai Tucson Sport, after a regular day of driving - just reaching 80,000 miles on the odometer. I immediately checked the oil and the dipstick was completely dry. There were never any indication lights or alerts to warm me of low oil or engine issues. I had 1,000 miles left until my next oil change, and have always kept up on routine maintenance - I have all records as evidence. I have called Hyundai customer service, filed a claim, and within the next few days they closed the case and said they would not cover costs of a new engine. I took my vehicle in for a diagnostic test, results came back as “internal failure in the engine bearing” - the mechanic said it would be around $9,700 to replace.

NHTSA ODI 11479137

The contact owns a 2017 Hyundai Tucson. The contact stated while driving at various speeds, the vehicle would suddenly lose motive power and would not immediately accelerate while depressing the accelerator pedal. Additionally, the vehicle would not exceed 60 MPH while depressing the accelerator pedal. The vehicle was taken to the local dealer who indicated that no failure was found. The contact was informed that the vehicle operated as designed. The contact also stated that while operating the vehicle, the brake lights remained illuminated at all times. The vehicle was taken to the local dealer who replaced a sensor and the failure was remedied. No further information was available. The failure mileage was 68,000.

NHTSA ODI 11478106

After the engine was replaced we are still having electrical and engine issues and dealers in Atlanta area will not accept engine repairs. The car will not start consistently and most dangerous if we use our bights (lights) for just a second even, the car will shut down and restart when the bights are released. This was in stop and go traffic on the highway The radio will stop and do a reset while driving for no reason this has happened on multiple occasions but the bright on day reported below

NHTSA ODI 11478248

The transmission consistently slips, or does not engage. It sputters, jerks, or simply does not go when the accelerator is depressed. One incident was so bad that when it finally engaged, it threw me back against my seat then sputtered and moved ahead slowly, all while merging into traffic. Very dangerous!

NHTSA ODI 11478286

The dual clutch transmission is faulty. It jerks, acts like its going to stall and does not accelerate properly. It almost caused an accident while driving through an intersection. The vehicle didn't accelerate moving through the green light and acted like it was going to stall. Very dangerous!

NHTSA ODI 11477695

The contact owns a 2017 Hyundai Tucson. The contact stated that while operating the vehicle there was a knocking sound coming from the engine compartment. While inspecting the vehicle it was discovered that the engine oil was extremely low, even though the oil had been recently changed. The vehicle was taken to the local dealer who initiated an oil consumption test. No further information was available. The manufacturer was notified of the failure. The failure mileage was 75,000.

NHTSA ODI 11477546

I was driving on the Kansas turnpike at around 75 miles per hour. The tire started making a noise similar to driving on rough pavement. I pulled onto an exit ramp to check the tires. I saw a hole about 1/4” long in the sidewall and watched as the tire deflated. The tire was very hot to the touch and smoke came from the hole. I was in a unsafe area so slowly drove a few yards up the ramp where I could pull out of traffic. The tire tread had completely come off the tire and looked like it had been cut off the wheel with a knife. If the tire had come apart while traveling at a high speed, I believe I would had had a wreck. I have no idea why the tire came apart, the roads were dry and the temperature was 90 degrees F. I hit no pot hole and the was no visible puncture or nail in the tire. The tire was one of four I purchased as a set. Now my wife is afraid to drive her vehicle worried that one of the other tires may also fall apart.

NHTSA ODI 11477393

my vehicle stalls on take off and I have been told it is a dual clutch issue and is not correctable. I find that very frustrating since they new this problem existed when I purchased the vehicle new and never told me of the problem. Sometimes when I take off or turn it stalls and that is dangerous. I have tried several time to resolve this issue with no luck. It still does it and it is not fixable. There is no excuse for that.

NHTSA ODI 11475707

I HAVE FIXED EVERYTHING UNDER THE HOOD AND MY VEHICLE WILL NOT ACCELRATE OVER 60. IF ACCLERATE TO 61MPH IT WOULD DROP DOWN TO 40MPH

NHTSA ODI 11475565

Subsequently following an engine replacement due to recall, there is now an electrical issue which has caused something to burn or possibly start fire as there is a burning smell from the hood and heat coming from under the hood into the car's cabin from the dashboard area and the drivers seat bottom is very hot. The heat increases rapidly inside the car from the engine, whenever it is on and running or on and idle. This is obvious how my life was at risk as every time i put the key in ignition, my life was at risk of fire or explosion or worse while driving. Car also sputters or stays idle when trying to quickly accelerate and this happens at random. The following list is more (minor) electrical malfunctions that have gradually become noticeable as I was using the vehicle: Cigarette light/phone charger power outlet does not stay connected and works sporadically; Dashboard alerts are random and inaccurate; Seems tires fall below normal psi daily and need to be filled with air more frequently tires were new before recall repairs. Oil changes more frequent also. Light bulbs burned out. Problems ongoing and i am unable to drive vehicle due to risk of death.

NHTSA ODI 11475425

Was driving to work when I stopped at a light in traffic and my engine turned off. The battery and oil pressure light turned on. Started to see smoke under the hood and 5 minutes later the entire front end of the car was on fire.

NHTSA ODI 11475077

Rear passenger door will not open from either inside or outside. You can hear the lock click and the latch moves to unlocked but the door will not open when handle is pulled. This is a HUGE safety issue as anyone in the back seat CANNOT get out in case of an emergency and no one on the outside can get in! The issue began on 7/13/22 when the respective door seemed to "stick" but opened. On 7/14/22 it would not open AT ALL from either outside or by pushing from inside. I called the dealership and was told because my car was 5 years and 2 months old (but less than 60,000) it no longer fell under the manufacturers warranty. This is not a wear and tear issue. This is a complete SAFETY issue that needs to be considered for a recall and my own research has shown that this is a KNOWN issue with Hyundai vehicles lock actuators.

NHTSA ODI 11474632

The contact owns a 2017 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, there was an abnormal knocking sound coming from the engine compartment. The contact stated that the oil warning light was illuminated and the vehicle would not properly accelerate. The vehicle was towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.

NHTSA ODI 11474064

Kumho 225/60 R17 99H Original equipment tires on my Hyundai Tucson 2017. A little over a month ago we noticed a wobble in the front and I have a car at highway speeds and even lower speeds as well. When I removed the front passenger tire to inspect it I noticed there was bulging in the tread and the tire would not roll across the floor smoothly. I checked the rear passenger side tire at the same time and it also had bulging in the tread and would not roll smoothly across the floor without tipping over when it hit the bulge. I believe these tires should be recalled along with the other batch of Kumo tires from the same time. That have already been recalled. I took the car into the local Hyundai dealer in Anchorage and had a new set of tires put on a couple days ago and the service personnel at the dealership can verify that these tires are defective. I have the tires in my possession and would be happy to turn them in to be inspected.

NHTSA ODI 11473774

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The local dealer was contacted and scheduled an appointment for the repair. The contact stated while driving 40 MPH, the vehicle stalled without warning. The contact stated that the battery and the low oil warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 75,000. The consumer stated she has been waiting for almost 4 months just for the vehicle to be examined.

NHTSA ODI 11473503

The 2017 Hyundai Tuscan dual clutch transmission is seizing and unable accurate above 40 -45 mph. It is also unable to engage into reverse. It will shift into reverse, however will not move even when one places their foot on the gas pedal. The Hyundai Tucson seized while driving and I was almost hit in traffic. The dealerships in the Austin area have not been helpful as the closest they state they could look at it is November or December 2022 for a diagnostic and they are not willing to honor the powertrain warranty. After doing some research it seems a commen issue among Tuscan owners and is very similar to the issue Hyundai had with recall # 149 as related to the 2016 model. The vehicle is hazardous and unsafe to drive. The vehicle is putting the safety of myself and others at risk. There was no warning what so ever until later in the day when the check engine light came on. It is available for inspection.

NHTSA ODI 11473365

I was driving my vehicle down the road when all of a sudden I started to lose power and my motor started rattling so I pulled over and cut the car off and I had it towed to a repair shop where they said it was a recall on my engine and my warranty wouldn't pay for my vehicle to get fixed because of the recall so I called capital Hyundai in Montgomery and they saying it's gonna be 5-6 months before my vehicle can get checked out and how do I supposed to get back and forth to work and they telling me they can't do anything about getting a rental and I would have to pay for it out of my pockets

NHTSA ODI 11472725

Transmission jerks and shakes intermittently while slowly moving forward, can shake very violently, for example, waiting in line or at a stop light with foot on brake/slow release.

NHTSA ODI 11472648

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 30 MPH, the vehicle was making a knocking sound and started decelerating. The contact depressed the accelerator pedal however, the vehicle failed to respond. The contact stated that the check engine warning light was illuminated. The contact pulled the vehicle safely off to the side of the road and left the engine running. The contact checked the dipstick and observed that there was no oil in the engine. The contact drove the vehicle back to her residence and later the vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V727000 (Engine). The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.

NHTSA ODI 11472372

This car was bought in 2019 from Car Max. Every few months, I get a check engine light and was part of a recall notice. I went to Hyndai Dealer CMA's Colonial Hyndai in Chester VA 23831 with the recall notice. They gave me a receipt that there are no issues on 17th May 22which was incorrect. My check engine light keeps coming on for an oil change and I had an emergency travelling from Viriginia to Atlanta and have to pull over to the closest repair shop where they indicated that recall issue was not resolved as the engine was consuming more oil faster resulting in the check engine light. I was surprised to hear that as the dealer indicated that there are no issues with regards to the recall. This was unacceptable from a dealer who was supposed to diagnose the problem and let the customer know that the engine problem still exists and you need to have engine oil changed every 2 months. If an engine recall indicates the engine requires a replacement they should have done an honest job and not fill the engine oil and let the customer know that there are no issues. I have all the documentation from the dealer that no issues were found but every day I drive, I am worried that car could stop anytime which is unnecessary stress owning this car. Any help in escalating this issue with the dealer or Hyundai in doing the right thing for their defective manufacturing will be appreciated.

NHTSA ODI 11472261

The contact owns a 2017 Hyundai Tucson. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Numbers: 21V727000 (Engine), 20V543000 (Service Brakes, Hydraulic), and 16V842000 (Electrical System, Trailer Hitches). The contact stated that after the recall repairs were performed, the vehicle lost motive power and stalled while driving 60 MPH. Additionally, the vehicle would fail to exceed 60 MPH before vehicle would lose motive power and stall. The contact was able to restart the vehicle and drove at speeds under 60 MPH. There were no warning lights illuminated during the failure. The local dealer was contacted; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 93,000.

NHTSA ODI 11471722

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The contact stated while driving 40 MPH, she heard abnormal knocking sounds coming from the engine. There was no warning light illuminated. The contact stated that the knocking sounds became louder while depressing the accelerator pedal. The contact was able to continue driving, however, the failure reoccurred increasingly and the vehicle stalled several times while driving. The check engine warning light was then illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that the repair could not be completed under NHTSA Campaign Number: 21V727000 (Engine) as the contact failed to complete oil changes on the due dates. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 50,000.

NHTSA ODI 11470705

The driver side passenger door will not open with pulling on the door handle multiple times, about 10+ tries with a lot of force to get the door open. This is not a lubrication issue, I have lubricated the locking mechanism and is hasn't helped at all. Imagine if the car rolled over and was on fire and this door wont open, its terrifying to think. There are no warning lights, the only way I found out that this was a widespread issue was on a car forum. I imagine that this is happening to many others, but they are not reporting it. Just to be clear, this isn't a door lock actuator issue, the locks are unlocking and locking just fine, there is a fatal flaw with the latching mechanism.

NHTSA ODI 11470182