What 983 owners told NHTSA about the 2017 Hyundai Tucson Fuel Cell

I took in my 2017 Hyundai Tuscon after the engine had stalled while driving. While in the shop, the engine was replaced which was part of a recall (Campaign 209) and also recalls 195 and 966 was addressed. After the repairs and driving home from the dealership, the engine and air conditioning started making weird noises and the following warning lights went on: ABS, power steering, and electronic stability control. When this happened, steering became difficult. We brought the car in the shop, but they denied there was any problem. Within two days after brining the car back to the dealership, the same problem occurred. And now the car will not even turn on.

NHTSA ODI 11470161

Car has randomly and completely shut down while driving (electrical components flash on the interior) with no ability to accelerate on four different incidences on 05/18/22, 05/19/22, 05/27/22 and 06/17/22. Requested an appointment at my dealership to have the car inspected on 06/01/22 but was called 2.5 hours before the appointment on 06/18/22and informed that they could not inspect on the day I had selected. Without the ability to accelerate, had to coast to the side of the road to stop. To reset the vehicle, the vehicle has to be placed in park, shut off, and restarted. Three of these instances were in the city with very little room to pull over and one instance was on the highway at 65 mph and I had to navigate across two different lanes of traffic without the ability to accelerate. There have been no warning signs before the instances occurred.

NHTSA ODI 11469875

Drivers seat, seat belt at the lap tightens while driving to the point it is brusing hip bones. Even if someone loosens it, the seat belt automatically tightens up to the point it is dangerous in a collision because it can cause internal injuries or more severe injuries. The seat belt design is flawed in that it pulls extra belt from only from the top, so the bottom of the lap belt is fixed and that part is getting too tight and cannot be consistently comfortable or loose enough that it does not bruise or cause injuries to hips and laps. The issue has been ongoing and a major concern. I have contacted Hyundai who said it may or may not be under warranty but expected for me to pay for a visit to the shop to find out when this is a safety issue. Secondly the headlight system keeps failing. What I mean is the left driveres low beam/regular headlight continually burns out despite replacement with new bulbs. The passenger side lo beam/ regular headlight burned out recently and when replaced with the correct light bulb the regular setting for headlights no longer adequately lights the road despite bulbs being installed correctly and exactly as instructed. The lights now face down and are very low. We have changed out the bulbs with different brands and have found the same issue so it has to be an issue with the headlights themselves.

NHTSA ODI 11469901

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 35-40 MPH, the contact noticed an abnormal burning odor before the vehicle stalled. The check engine warning light and other unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact stated upon opening the hood, she smelled a strong burning odor. The local dealer was contacted and informed the contact that they could only complete the open recall repairs on the vehicle before July 2022. The manufacturer was not notified of the failure. The failure mileage was approximately 90,409.

NHTSA ODI 11469778

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) and 21V727000 (Engine) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11469149

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 55 MPH, the accelerator pedal was depressed but the vehicle failed to respond and would not exceed 55 MPH. The check engine warning light was illuminated. The contact was able to continue driving. Additionally, the contact stated that the vehicle consumed a quart of oil every 1,000 miles. The contact later received notification of NHTSA Campaign Number: 21V727000 (Engine). The vehicle was taken to the local dealer who only completed the new Knock Sensor Detection System (KSDS) installation though the contact had informed them that he was already experiencing the failure. The contact stated that the failure persisted after the recall repair. The vehicle was taken back to the dealer who informed the contact that they could no longer assist. The manufacturer was notified of the failure and informed the contact that they could not assist due to the diagnostic report that the dealer had provided. However, the dealer did not inform the contact of the diagnostic report. The vehicle was not repaired. The failure mileage was approximately 110,000.

NHTSA ODI 11468707

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 40 MPH, there was a loss of motive power as the check engine warning light illuminated. The contact mentioned that there was a loud knocking sound coming from the engine. The vehicle was not able to be restarted. AAA was able to restart the vehicle and noticed that there was no oil in the engine. AAA added engine oil and the contact was able to drive the vehicle to her residence. The loud knocking sound persisted and the vehicle was leaking engine oil. The contact called the dealer and they declined to diagnose the vehicle until July 2022 or possibly later. The vehicle was then towed to an independent mechanic however it was then towed to the dealer due to the contact being aware of NHTSA Campaign Number: 21V727000 (Engine) however, the dealer was refusing to service the vehicle under the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and declined a loaner vehicle. The failure mileage was 40,000. Parts distribution disconnect.

NHTSA ODI 11468257

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST AND IS A DUPLICATE OF 11468257*DJR ******* DELETE VOQ *******

NHTSA ODI 11468217

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 45 MPH, the vehicle stalled with the oil warning light illuminated. Upon restart of the vehicle, the contact heard an abnormal knocking sound coming from the engine. Due to the failure, the contact had the vehicle towed to the dealer where it remained in their possession. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 21V727000 (Engine). The contact was informed that the parts would be ordered for the repair; however, he was recently informed that parts may not be available until October 2022. The manufacturer had been notified of the issue and the contact was informed that he would receive a call back; however, the contact had yet to hear back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 55,600. Parts distribution disconnect.

NHTSA ODI 11467830

transmission stutters on light acceleration from a rolling stop or after slowing for a turn and then speeding up. It feels like it is jumping between gears. I can recreate it by slowing from 50 mph to 40 mph (you can feel it downshift at or near this speed) and gently accelerate back to 50 mph. The car 'bucks' until it gets fast enough to shift. I can put the car in "manual shift" (it is an automatic transmission) and this doesn't happen. That makes me feel it is a computer shift control issue.

NHTSA ODI 11467616

2017 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO PREMATURE WEARING OF THE CONNECTING RODS IN THE ENGINE. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO HAVE RECALL 21V727. THE DEALER INFORMED THE CONSUMER THE RECALL INSPECTION WAS COMPLETE AND PASSED. AFTER THE INSPECTION THE VEHICLE BEGAN TO EXPERIENCE RAPID OIL CONSUMPTION. THE VEHICLE REQUIRED OIL REPLACEMENT EVERY 1,500 MILES. THE CONSUMER REQUESTED TO HAVE THE ENGINE REPLACED WITH NO COST TO THE OWNER.

NHTSA ODI 11466955

While taking my children to school my check engine light came on and then a knocking sound started from the engine bay and a hesitation almost to the point of a stall began to happen. I have spoken to a couple of mechanics and they said the engine will need to be replaced. We do not have a Hyundai dealer less than 1 hour away so I have spoken to other certified mechanics first before having the vehicle towed due to the cost of towing. This is an exact match to the issue reported in NHTSA Campaign Number 21V72700 but Hyundai does not have the VIN for my vehicle listed in the recall campaign. The vehicle has 93,000 miles on it and they will not honor the 10 year/100,000 mile warranty due to me being the second owner and no recall issued for my VIN so I am out of a vehicle and no way to get it repaired.

NHTSA ODI 11466748

The contact owns a 2017 Hyundai Tucson. The contact stated while reversing the vehicle, she heard an abnormal noise and the check engine warning light was illuminated. The contact stated that the vehicle stalled and seized. The contact was able to restart the vehicle but the abnormal sound progressed. The contact stated she shifted into neutral and with the assistance of her son and boyfriend pushed the vehicle back to her residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V727000 (Engine) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.

NHTSA ODI 11466236

I had sudden knocking in the engine soon after oil change was done very early (way before it was due)×2 due to the light coming on and I smelled burning oil and the check engine light came on the 2nd time i explained this to the dealership they didnt think it was urgent so they made me an appointment for 2 weeks out so i didnt drive my vehicle those 2 weeks the appointment came i had the vehicle towed there and i now have been without a vehicle 3 weeks so 5 total the warranty company has to send an adjuster (still hasn't come) and there aren't any loaner vehicles for me to use! I now cannot work 1 of my jobs bc it is impossible without a car ! Meanwhile ubering and rentals to and from the other job and school has depleted my savings account !

NHTSA ODI 11466310

The rear passenger door is unable to be opened from either the inside or outside. The door is unlocked and unless I push on it from the outside first, it can not be opened.

NHTSA ODI 11465738

My engine began making knocking sounds. The rod blew a hole in my engine at 68,000 miles, 5 days before it was 5 years old, and Hyundai is refusing to accept responsibility for the failure.

NHTSA ODI 11465394

Without warning, my car stalled and came to a stop while I was driving it. No warning lights had come on prior to the incident, but several came on after it stopped. I put the vehicle in park and attempted to restart it, and even though the start button lights indicated the the car was on, the engine would not start again. This is a safety issue because the car just stalled with no warning and I was not able to move it anywhere. If I had been on a highway or making a left turn, my children and I would have been seriously injured or killed. The car has been at the dealership since the incident, almost a week, and they have not yet looked at it or told me what is wrong with it. I have left 3 messages for the general manager and they have not responded.

NHTSA ODI 11465456

My engine seized

NHTSA ODI 11465526

There is a problem with the transmission which doesn't allow us to accelerate fully. It usually happens when the truck is warmed up and very rarely happens when the truck is cold but the problem is that when you take off from a stoplight it does not accelerate like it should it holds back. You normally press down on the gas pedal to go and it just does not want to go and then it finally Clicks in and the truck goes but then it goes right back to not accelerating. If I had to pass cars I don't have the power to do that or if I'm on the highway switching lanes it struggles to keep up speed and climbing Hills on the highway it does not want to go and at times the RPMs go a lot higher than they should when Switching gears! I did read that the prior years to my Tucson did have a transmission recall but the 2017 does not.

NHTSA ODI 11465150

Two of the 4 doors no longer open from either the inside or outside. They are not locked and are not damaged in anyway, they just stopped opening. This is a safety hazard as someone could get trapped in my car, or unable to get into the car to avoid danger.

NHTSA ODI 11465197

On 05/12/2022, my vehicle experienced sudden engine knocking and loss of power while driving. The check engine light turned on, so I took it to a repair shop. They informed me that the error code reflected a service bullet of TSB 20-01-024H-1 - Engine Inspection / Replacement. Upon research, I found out their is a recall for which I was never informed about. The vehicle will be taken to the Hyundai dealership for further review.

NHTSA ODI 11464981

There are 3 recalls associated with this VIN...unsure why you are not seeing them on your end. We got a notice in the mail last week for Hyundai Recall Number 209 NU Engine. We contacted the dealership where we purchased the car and they couldn't get us in until June 17th. On Friday, May 13th while driving down 90 interstate the car's engine died and the automobile had to be towed to the dealership. Due to worker shortages the dealer is saying it could take up to a year to fix and did not offer alternative transportation. We are now in the process of securing a rental and trying to find another automobile while still having car payments on this one that was entirely due to a manufacturer issue. We want full reimbursement of all costs associated with this hardship. (RECALL RELATED INCIDENT) TS

NHTSA ODI 11464779

I purchased my 2017 Tucson in 2020. It was the first car I’ve ever owned. I do not know much about cars but I noticed that there was some hesitation in acceleration and the engine was loud. Sometimes I would hear soft knocking on colder days but nothing extreme. I was told that the acceleration hesitation and the loud engine are due to the turbo. Then on 4/27/2022, without any warning, my engine stalled while I was at a traffic light. More importantly, I had ZERO warning lamps or messages. No engine warning or oil light was illuminated. My engine suddenly stalled. I don't drive my car very far. Use is relatively light. On average I drive about 10-20 miles per day. No one was hurt but what if this had happened on the highway? I would have definitely been rear-ended and hurt. My car passed inspection on 09/10/21. But earlier this year, on 22nd February 2022, I took it to the dealer for the engine recall (NHTSA Campaign Number: 21V727000). They assessed it and said it passed the tests but I have no way of knowing because the dealer would not share the full report. Additionally, the dealer did not address that the vehicle warning lamps and messages were not working when they noticed my oil was low. Hyundai has a long history of engine issues and recalls with regards to high oil consumption and connecting rod bearings inside the engine may wear prematurely. There are hundreds of complaints that match my description. Their engines have had issues since 2020 and these complaints date back to 2020 around the time I bought this vehicle. Even though there were no recalls at the time, the dealer should have disclosed these issues. I think it's negligence by Hyundai and the dealer for investigating why my warning lamps did not illuminate and did not properly communicate the seriousness of these issues.

NHTSA ODI 11464317

An update on my previous complaint is attached. My vehicle has now been with the Hyundai dealership for two weeks with no resolution. They've provided little to no communication about the issues, or progress. Additionally, they have not provided me with a loaner vehicle, so I am without a mode of transportation for two weeks.

NHTSA ODI 11464321

Back passenger door will not open from the inside or outside

NHTSA ODI 11464164