What 941 owners told NHTSA about the 2017 Hyundai Santa Fe Hybrid Hev

Passenger airbag constantly coming on when there is a passenger, and when no one is on the passenger seat. Oil light has been flashing/ lighting up and going off. I told several service members about this problem, they all shrug it off. One said I could pay $150 for diagnostic test, but why should I pay when they know what’s going on with it? This seems to be a common issue with this vehicle, so why can’t I just get my car repaired and the company do right by consumers who have trusted them?! I thought the oil light coming on meant time for an oil change- even though it’s only been 2-3 weeks -because no one at my dealership where I get my car serviced mentioned it meant something more serious, like I’m LOW on oil... CONSTANTLY! This has been happening and my records at the dealership show I’ve been coming almost every two months for an oil change. I recently spoke with someone from the dealership in Daphne, Al and they told me they couldn’t help me AT ALL, not even the oil consumption tests because I’m not the original owner. Basically denied me of a service! How rude and inconsiderate, especially when I’m still paying for a car that potentially has engine problems. I paid for the extended warranty as well. Now all of a sudden, yesterday morning, on my way to work, my car was jerking/ missing like it doesn’t want to accelerate… and also when I was reversing! This is my only means of transportation to and from work. Thanks for reviewing my complaint and I hate I have to complain bc I love my little car. Just wish the dealership/ Hyundai would understand this isn’t right and might need to take these cars off the market or recall and fix! Please help!

NHTSA ODI 11501998

***(NW Indiana)*** 2017 Hyundai Santa Fe Ultimate FWD 3.3L - 64,000mi. Driven to and from work and around town. Purchased used with 31,000mi in July 2020 from Knauz Hyundai. On the afternoon of December 22nd, 2022 I went to accelerate from 35 mph at which point I heard "tick-tick-tick-tick-tick". I had never heard that sound before. I tried the accelerator again and the same "ticking" sound was there. It became progressively louder on the 15 minute ride home but only while accelerating. During this whole episode not once did any warning light come on. I got home and popped the hood to listen to it(I did video record the sound) and to check the oil. The oil was a bit low but I topped it off and then put a code reader on the vehicle. The only thing that came back was a low voltage on the battery. The next morning I started it up and the noise was even louder. After a few minutes the sound subsided a bit, albeit still loud. I was able to drive it to work so that our mechanics could hear it and all three said it sounded like a bearing went bad and that the engine might be a loss. I spoke to another friend that is a mechanic that hosts a local radio show and he said that he had a show recently about how he is seeing A LOT of Hyundai's coming in with the exact same problem. He told me about a recall from 9/19/2017 with the #17V578000. While I am not certain that this pertains to my vehicle, everyone that has read the recall says that can absolutely be the issue. I have tried calling Hyundai Consumer Affairs but sit on hold forever only to be finally disconnected from the call. I am taking it in to Hyundai on January 6th, 2023 for the ABS recall and they said they would charge me $199 to look at this issue. After reading through all of the complaints regarding this problem Hyundai needs to make it right for their "valued" customers.

NHTSA ODI 11499143

I was accelerating on the highway and my RMPS shot the whole way up over 7,000 then bottomed out. I lost speed so I pulled over. Another car pulled over to inform me my car was on fire. I turned the car off and the fire went out. The car was towed to Blaise Alexander (dealership) in Altoona, PA. The mechanic reported that a connector rod went through the oil pan, engine block, and brake starter. He kept repeating to me "I've never seen anything like this before". He reached out to Hyundai to ask if they would cover repairs (starting at $13,790). Hyundai said no. I believe this incident was more than mechanical, and is related to the open recall. I attempted twice to have my car repaired under the recall but the dealership "didn't have the part".

NHTSA ODI 11495138

On November 14, 2022 at approximately 0800 while traveling 495N in Massachusetts from Cape Cod my 2017 Hyundai Santa Fe with 109,000 miles experienced catastrophic engine failure. I was maintaining a speed of approximately 70 MPH when without waring the 3.3L V6 engine stalled and made loud clunking noises while smoke filled up the cabin of the vehicle causing me to cough and choke, my visibility was also diminished. I was fortunate enough to pull the vehicle to the right side of the highway and did cut someone off because I panicked and could not see almost causing a serious crash. The vehicle was then towed to a Hyundai dealership in Raynham, MA. The service advisors tried helping me with getting a new engine replacement from Hyundai Corporate, Corporate would not honor their demands and now I'm without a vehicle for myself to get to and from work and for my family so they can attend school, doctors appointments and social events.

NHTSA ODI 11494097

With no warning lights, no unusual sounds coming from engine (knocking, or otherwise) - complete engine shutoff. Driving on highway at 55-60mph during acceleration. I was able to coast to the side. Unable to restart engine for about 30 minutes. Engine able to restart, then shutoff again a few minutes later at 45mph. There have been reports of unusually high motor oil consumption with the Theta 2 engine. There are no leaks, smells, smoke (from engine or exhaust) however, I must continuously add motor oil and check levels about every 100 miles. Oil level will reduce from max line to almost empty very quickly, maybe 1-3 weeks after refilling. All service maintenance is timely and done at authorized shops (Goodyear and Hyundai dealership). Dealership will perform oil consumption test to determine if eligible for powertrain warranty. Further research shows Hyundai denied many claims related to this issue.

NHTSA ODI 11493743

Car engine failed at highway speeds in the middle of the road nearly causing an accident. Brought to hyundia dealeship who is refusing to pay for rental costs while engine is being replaced. Car only has 50,000 miles on it.

NHTSA ODI 11489891

My 2017 Santa Fe's engine seized in 2019 at about 46K miles while I was going up a large hill. The entire vehicle began shaking, the oil light came on and then the vehicle lost power in bumper to bumper traffic. Fortunately a large truck behind me moved to act and nudged me up the rest of the hill with his truck so I could pull over safely. Hyundai replaced that engine after a few months and then replaced the turbo because they noticed that was failing even after engine replacement. This was prior to the class action lawsuits. My vehicle is now at about 64K miles with less than 15 on the new engine and turbo. In Fall of 2022, I got an oil change, took a quick short road trip later that day and on the way back with my family, the engine oil light came on. We pulled over and saw that the oil had mostly leaked out so we found a good Samaritan who helped get us oil to top it off so we could get home safely. I took it back to the oil change location the next day, thinking they had made a mistake and they advised the leak was due to my turbo failing. They took several pictures of the source of the leak and told me to get it to the dealer ASAP to prevent further leak, risk of fire or engine seizure. I towed the vehicle in.Hyundai advised it would be 6 weeks before they take a look at my vehicle. In addition, they offered no recourse or alternative transport while waiting for a determination despite the extended warranties that apply to my situation. They sent me a form to allow them to start the repair with no estimate attached and with a total waiver of my rights to join a class action suit but they haven't even looked at the vehicle. Not only am I worried about my safety, with a second engine failure, I am also worried they are sneaking in clauses to strip consumers of their rights.

NHTSA ODI 11488108

From what I was told by the dealer my engine has failed / locked up due to the low bearings. I was put at risk because as I was driving at 45mph on a dry road and the vehicle acted as if I hit the brake and skid, luckily I was able to get to the side of the road and noticed lights on my dash, I tried to start the vehicle while parked and it sounded like marbles so I immediately turned it off. The vehicle is currently at the dealership, waiting for approval for repair. There were not any warning lights prior to this happening. My vehicle only has around 56,000 mile on it. I am aware of the open recall, I received 2 notices about it, but was never notified there was a remedy and to make an appointment. I don't think my recent issue has anything to do with the current open recall. I mentioned to the dealership I was aware of the open recall and I was told they would take care of it while working on my engine issue.

NHTSA ODI 11478689

car was in shop for recall on wheel sensor ,next day the engine stopped working properly .ran really ruff and hesitated .took back to dealer and told 2 cylinders were not running correctly. i was told they would submit the Hyundai for engine replacement. Hyundai denied its under warranty or there problem ,when there is a history or engines failing in the 2017 year .class action lawsuits against them for it.

NHTSA ODI 11478417

I purchased a 2017 Hyundai Santa Fe June 2021 Upon completion of my oil change 12/1 I was told there was a oil leak and the oil wasn't going to stay in, I drove home under 20mph because my engine wouldn't allow me to go any faster. The next day it was towed to a Hyundai dealership close to home, Hyundai denied the first claim because they said it was the oil change companies fault. I then called the warranty company and the adjuster came out examined the car he found out that wasn't the case, it was internal damage cause by the manufacturer. Botls came loose that cracked something and metal chips got into my engine. My extended warranty denied covering it because it wasn't basic engine failure it was cause by the production of the vehicle and the faulty bolts that internally damage itself. I resubmitted the claim to Hyundai for repairs since we know now it wasnt outside negligence and the extended warranty company wasn't going to cover it. The advisor told me the second claim was denied as well , after speaking to the consumer affairs department myself they still denied having any part and the faulty engine. I'm in a Facebook community group and these people are going through this daily with Hyundai they are putting bad engines in cars once the original owner finds out they're trading them in and the second owner buys them in the car fails we aren't covered under the powertrain warranty because it only applies to the first owner. Hyundai is ripping people off and stealing our hard worked for money and getting away with it! They're picking and choosing who the engine failure class action lawsuit applies to even though we all have bad failed engines! I have been stuck making payments on a car for 3 months that I cannot drive and I owe $18,000 on a totaled car and they care nothing about goodwill and helping their customers who have spent thousands on their cars.

NHTSA ODI 11455552

2017 Santa Fe Ultimate with 70,000 miles experienced known oil consumption problem which we monitored and topped off regularly. While driving at approx. 35 MPH, car went into limp mode. Towed (flat bed) to local garage where they confirmed metal shavings in the oil and suggested repairs based on computer diagnostic. Replaced timing chain and some other engine parts. Car driven approx. 100 miles after repairs when engine completely seized (again at low speed in neighborhood). Towed to local dealership for diagnostic on Oct 26, 2021. Dealer confirm engine was seized and needed to be replaced. They also indicated possible AWD differential damage but not able to confirm as car is not currently drivable. 10yr/100,000 powertrain warranty not honored as we were not the original owners. Hyundai offered to cover 65% of engine cost (good will offer), but we are required to pay at least $8,100 of the engine repairs (dealer verbal quote) plus any cost related to differential repairs needed. Est 3 months to complete engine replacement and stated zero warranty on the replacement engine. As of Jan 29, 2022 still no update from dealership as to when car will be available.

NHTSA ODI 11449379

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle stalled with no warning lights illuminated. The contact also stated that the vehicle had been stalling from the time of purchase when making a right or left turn. The vehicle was taken to the dealer but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 18,000.

NHTSA ODI 11421282

The engine is consuming oil. After 1500 miles since my last oil change the oil DOES NOT show up on the oil stick. I have bought 3 brand new Hyundai Santa Fe's and 1 used Sonata, and NEVER had problems, except for my 2017 Santa Fe Sport, which I purchased at Dondelinger Hyundai in Baxter, Minnesota. I have also had to replace the backup camera. I have been to this dealer 4 times with no resolve! Please help!!

NHTSA ODI 11419748

TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY FAILED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE VEHICLE OPERATED AS INTENDED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY HYUNDAI LOCATED AT 5920 MARKET ST A, WILMINGTON, NC 28405 BUT THE FAILURE COULD NOT BE DUPLICATED AND THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

NHTSA ODI 11408173

BOUGHT HYUNDAI SANTE FE SPORT 2017 36,871 MILES ON 09-23-2019 DEALERSHIP OIL CHANGE 03-06-20 MILES 41104 DEALERSHIP OIL CHANGE, 03-03-21 MILES 47409 OIL VERY LOW AND DARK IN COLOR. DEALERSHIP REQUESTING OIL CONSUMPTION TEST EVERY 1000 MILES, 04-01-21 1.5 QUARTS LOW. I HAVE TO DO 2 MORE TEST, THIS IS A SKIRT AROUND THE PROBLEM, AND AN ENGINE FLUSH FOR SLUDGE, MORE SKIRTING THE PROBLEM. MY WARRANTY EXPIRES IN 6 WEEKS!

NHTSA ODI 11407495

I WAS DRIVING ON THE EXPRESSWAY AND MY OIL LIGHT INDICATOR LIGHT CAME ON IN THE CAR AND WENT OFF AFTER I GOT OFF THE EXPRESSWAY PULLED OVER AT A GAS STATION. SO I STARTED DRIVING AGAIN AND AGAIN THE OIL LIGHT COMES ON SO I RECORDED IT ON MY CELL PHONE.I JUST HAD MY OIL CHANGED A WEEK PRIOR TO THIS. TOOK MY VEHICLE BACK TO THE HYUNDAI DEALERSHIP IN MATTESON ILLINOIS WHERE I PURCHASED THE VEHICLE FROM. AND GET ALL MY OIL CHANGES DONE ON THE VEHICLE. THEY CHECKED OUT MY VEHICLE AND SAID THAT THEY DIDN'T GET THE COMING ON WHEN THEY TOOK MY CAR ON A TEST DRIVE. SO I SHOW THE MECHANIC THE VIDEO I RECORDED ON MY PHONE. HE LOOKS AT THE VIDEO AND SAYS TO ME WELL IF THE OIL LIGHT COMES BACK ON BRING THE VEHICLE BACK. AND TELLS ME THE VEHICLE IS OK TO DRIVE AS IT IS. TWO DAYS LATER I'M RUNNING AN ARRON IN TRAFFIC ON A BUSY CITY STREET AND AS I'M DRIVING MY CAR STARTS JERKING AND STALLING AND A FLASHING ENGINE LIGHT ON THE DASH BOARD I PUT MY HAZARD LIGHTS ON AND PULL OVER TO THE SIDE OF THE ROAD. CALLED HYUNDAI SERVICE DEPARTMENT. BECAUSE I WAS CLOSE BY THE DEALERSHIP THE SERVICE PERSONNEL TOLD ME TO DRIVE THE MY CAR TO THE DEALERSHIP SO I DID. THEY TOLD ME MY ENGINE HAD TO BE REPLACED. FOR THE SECOND TIME MIND YOU. 1ST TIME WAS A YEAR PRIOR. SO THEY KEPT MY CAR FOR A WEEK AND 2DAYS. GET MY CAR BACK A WEEK LATER I'M DRIVING ON MY WAY TO WORK AND THE FLASHING CHECK ENGINE LIGHT COMES ON AGAIN. SO I TAKE IT BACK TO THE DEALERSHIP AND THEY SAID IT WAS THE KNOCK SENSOR THAT NEEDED TO BE REPLACED THIS TIME. THEY REPAIR IT THE SAME DAY. MEAN WHILE WAITING I FIND AN VIDEO ON YOU TUBE ABOUT THE VERY PROBLEM I WAS HAVING WITH MY VEHICLE. BUT IT'S FROM THE HYUNDAI MANUFACTURES ABOUT THE 2014-2018 SANTA FE ,SONATA AND TUSON VEHICLE ABOUT KNOWN MALFUNCTIONS AND PROBLEMS THESE VEHICLES ARE HAVING AND WOULD HAVE. SO I DON'T UNDERSTAND WHY THESE ARE NOT RECALLS. NOW AGAIN YESTERDAY 1/16/21

NHTSA ODI 11388559

CAR SHIFTS ROUGH, MOSTLY INTO FIRST GEAR. AS THE PROBLEM HAS PERSISTED, IT HAS WORSENED AND ALSO SHIFTS ROUGH IN HIGHER GEARS.

NHTSA ODI 11388492

I HAVE TAKEN MY CAR IN 4 OR MORE TIMES BECAUSE THERE IS A SLIP IN THE TRANSMISSION AND THE CAR IS NOT SHIFTING PROPERLY. THIS WAS BOUGHT IN 2017 WITH 150 MILES, THE FIRST OCCUPANCY HAPPENED WITHIN MONTHS. I HAVE BEEN TOLD MY ENGINE WAS SENSITIVE AND NOT TO LET OTHERS DRIVE IT, TURN OFF THE CAR, OR THE DEALERSHIP HAS BEEN UNABLE TO DUPLICATE THE ERROR. I TOOK MY CAR IN IN NOVEMBER 2020 AND AFTER A FEW WEEKS IN THE SHOP, THEY WERE FINALLY ABLE TO 'FIND' THE ISSUE. I GOT MY CAR BACK WITH A REMANUFACTURED TRANSMISSION, MID-DECEMBER. THE DRIVE HOME WAS OKAY, BUT SINCE THEN THE ISSUE OCCURS MORE FREQUENTLY. COMING TO A STOP, THE RPMS JUMP, TURNING, THE RPMS JUMP. I AM UNABLE TO DRIVE 3/4 MILE DOWN THE ROAD WITHOUT MY CAR JERKING AND JOLTING. THIS CAR IS NOT SAFE. SEVERAL CUSTOMERS HAVE COMPLAINED OF THE SAME ISSUE IN THE PAST YEARS AND EVEN A LAWSUIT WAS BROUGHT UP, BUT THEN WAS DISMISSED. MY CAR VALUE HAS DROPPED ALMOST 50% BECAUSE OF THIS ISSUE. I AM WITHOUT A CAR, STILL PAYING FOR MY LEASE, AND INSURANCE ON A CAR THAT DOES NOT SERVE ITS PROPER FUNCTION.

NHTSA ODI 11386636

I HAVE HAD ON AT LEAST A HALF DOZEN TIMES WHERE THE VEHICLE WILL NOT ACCELERATE AFTER STOPPING, AND THEN ATTEMPTING TO ACCELERATE. FOR EXAMPLE: LEAVING A PARKING LOT GOING ONTO A ROADWAY ATTEMPTING TO ACCELERATE QUICKLY TO GET UP TO THE SPEED LIMIT. ATTEMPTING TO TURN LEFT AT A FLASHING RED LEFT TURN LANE TRAFFIC LIGHT. THE VEHICLE WILL ROLL ABOUT 10-20', BUT WILL NOT ACCELERATE, LIKE THE TRANSMISSION IS NOT ENGAGING. SOMETIMES THE ENGINE WILL REV TO 4000-5000RPMS. I WILL QUICKLY LET OFF OF THE THROTTLE, THEN IT WILL TAKE OFF. THE ENGINE DOES NOT REV EVERY TIME. THE DEALERSHIP REPLACED A MODULE ON THE TRANSMISSION APPROXIMATELY ONE YEAR AGO, BUT IT DID NOT HELP. THEY HAD IT FOR ONE DAY IN JULY 2020, ATTEMPTING TO REPLICATE THE PROBLEM, BUT TO NO AVAIL. THE MOST RECENT INCIDENT WITH THE VEHICLE WHERE THIS FAILURE TO ACCELERATE OCCURRED WAS 12/26/2020, WHERE UPON LEAVING A SERVICE STATION ONTO A FOUR LANE ROAD, IT ONCE AGAIN ROLLED TO 10-15 MPH, BUT WOULD NOT GO WHILE THE ENGINE RPMS WENT TO 4000. AS TRAFFIC WAS RAPIDLY APPROACHING I KEPT MY FOOT ON THE THROTTLE, AND IT FINALLY STARTED PICKING UP SPEED. THIS IS GETTING TO BE A DANGEROUS VEHICLE TO DRIVE.

NHTSA ODI 11385054

DURING ACCELERATION FROM A STOP SIGN/RED LIGHT OR TURNING THE ENGINE HESITATES FOR APPROXIMATELY 5 SECONDS AFTER SEVERAL TRIES BEFORE REACHING DESIRED SPEED. WHEN USING CRUISE CONTROL ON FREEWAYS THERE IS A 10 TO 15 SECOND DELAY WHEN ACCELERATING OR PASSING ANOTHER VEHICLE WHICH IN ONE INSTANCE CAUSED A NEAR ACCIDENT ON A HIGH SPEED FREEWAY. MY VEHICLE SLOWED DOWN CAUSING OTHER VEHICLES GO AROUND ME PASSING FROM THE RIGHT SIDE LANE. THESE HESITATIONS HAVE CAUSED ME SEVERAL NEAR ACCIDENTS AND MAKES ME NOT FEEL CONFIDENT WHEN DRIVING THIS CAR. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP ON MANY OCCASIONS AND THEY REPORT NO ERROR CODES SHOW UP AND, THE MECHANIC CANNOT DUPLICATE THE PROBLEM. HOWEVER, THE DEALER REPLACED THE TRANSMISSION EARLIER THIS YEAR. THERE HAS BEEN NO IMPROVEMENT. I HAVE REVIEWED MANY OTHER COMPLAINTS OF THIS HESITATION PROBLEM. WILL IT TAKE DEATH REPORTS TO HELP US OWNERS? MY ISSUE BEGAN IN 2018 RIGHT AFTER PURCHASE AND THE PROBLEM IS OCCURRING MORE OFTEN NOW. NO HELP IS IN SIGHT WHEN HYUNDAI AND THE DEALERSHIP REFUSES TO ADMIT THE PROBLEM AND MAKES ME AND OTHER OWNERS FEEL LIKE WE DON'T KNOW OUR VEHICLES OR OUR OWN MINDS!! WE NEED HELP BEFORE A DEATH OCCURS NOT AFTER!!

NHTSA ODI 11362328

THIS VEHICLE HAS A INTERMITTENT ACCELERATION PROBLEM WHICH CAUSES A DELAY IN THE VEHICLE MOVEMENT. THE DEALER STATED THEY CANNOT DUPLICATE THE PROBLEM HOWEVER THE ISSUE DOES EXIST. MANY OWNERS ARE HAVING THE SAME PROBLEM AS I READ ON LINE.

NHTSA ODI 11354753

WHEN ACCELERATING, MY VEHICLE HESITATES PRESENTING A SAFETY ISSUE WHEN MERGING ONTO HIGHWAYS OR MAKING LANE CHANGES. COULD ABSOLUTELY LEAD TO AN ACCIDENT, ESPECIALLY THE RISK OF BEING REAR ENDED. ALSO WHEN TURNING, HESITATES WHEN SPEEDING UP AFTER THE TURN. SAME WITH STOPS.

NHTSA ODI 11322832

TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND WAS TOWED TO MILLER HYUNDAI LOCATED AT (4455 VESTAL PKWY E, VESTAL, NY 13850) WHERE UNKNOWN REPAIRS WERE PROVIDED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS REPAIRED A TOTAL OF 6 TIMES BY THE DEALER. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND OFFERED MINIMAL MONETARY ASSISTANCE. THE FAILURE MILEAGE WAS 29,792.

NHTSA ODI 11311683

GO THROUGH CAR WASH MUST HAVE UNDER BODY SPRAYED TYPE OF CAR WASH . I LEAVE P1326 CODE VEHICLE GOES INTO LIMP MODE ALREADY HAD WIRE HARNESS REPLACED BY DEALER. DIDN'T CORRELATE CAR WASH UNTIL I RECALLED GETTING SAME ONE FIRST DAY IT OCCURRED WHEN I BROUGHT IN FOR REPAIR. KNOCK SENSOR HARNESS WHEN I CLEAR CODE GOES AWAY. LOTS OF PEOPLE SEEING IT HAPPEN DRIVING IN RAIN VERY DANGEROUS REDUCTION IN SPEED TAKES FOREVER TO ACCELERATE WHEN HITS NEW GEAR DANGEROUS.

NHTSA ODI 11309453

MY 2018 HYUNDAI SANTE FE WAS PURCHASE 'CERTIFIED' USED FROM PUENTE HILLS HYUNDAI IN SOUTHERN CALIFORNIA. ABOUT A YEAR INTO OWNING MY CAR IT BEGAN TO JERK AND FELT LIKE I WENT OVER A HARD BUMP WHEN I WOULD ACCELERATE FROM A STOP AND THEN BEGAN DOING IT WHILE I WOULD DRIVE UP HILLS. PUENTE HILLS HYUNDAI INFORMED ME THERE WAS A RECALL AND THAT THE RECALL WOULD 'SOLVE' THE ISSUE. AFTER I GOT MY CAR BACK, A FEW WEEKS LATER IT STARTED AGAIN. BUT HAPPENED LESS OFTEN THEN BEFORE. I RECENTLY TOOK MY CAR IN AND WAS TOLD THAT PUENTE HILLS HYUNDAI WAS ABLE TO RECREATE THE JERKING AND WOULD CALL THE EXTENDED WARRANTY COMPANY TO HAVE THEM COME CONFIRM THE ISSUE. WHEN THE WARRANTY COMPANY FINALLY CAME OUT, THEY UNSUCCESSFULLY RECREATING THE JERKING SOUND AND TOLD HYUNDAI MY CAR IS 'SAFE' TO DRIVE AND NOTHING IS WRONG WITH IT. HYUNDAI TRIED TO TELL ME TO TAKE THE CAR BACK SINCE THERE IS NOTHING THEY CAN DO TO FIX THE ISSUE SINCE THE WARRANTY COMPANY SAID IT WAS 'SAFE'. I REFUSED TO TAKE IT BACK DUE MY SAFETY AND THE SAFETY OF MY UNBORN CHILD AND WAS TOLD THEY WOULD KEEP IT AGAIN TO SEE IF THEY CAN RECREATE THE JERKING AND THEN CONTACT HYUNDAI DIRECTLY TO SEE IF THEY'LL COME CHECK IT OUT. BUT WASN'T GUARANTEED THAT THEY WOULD FIX AND OR BE ABLE TO SOLVE THE ISSUE. I HAVE CHECKED ONLINE AND SEEN THAT SEVERAL PEOPLE OWNING THIS SAME MAKE AND MODEL HAVE SIMILAR COMPLAINTS AND HAVE COMPLAINED TO YOU GUYS AND WAS HOPING THAT MY COMPLAINT WILL BE HONORED MORE THAN IT HAS BEEN AT THIS DEALERSHIP. THE JERKING MOTION HAPPENED WHEN BACKING OUT OF MY DRIVE WAY, ACCELERATING FROM A STOP SIGN, DRIVING ON THE FREEWAY, GOING UP HILL, OR BACKING OUT OF A PARKING STOP AND MOVING BACK INTO DRIVE.

NHTSA ODI 11309304