What 941 owners told NHTSA about the 2017 Hyundai Santa Fe Hybrid Hev

The contact owns a 2017 Hyundai Santa Fe. The contact stated that after an unknown Emission recall was performed on the vehicle, the vehicle started sputtering at start-up and then while driving. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure after the Emission recall repair. The contact was informed that the manufacturer was working on a fix for the issue. Additionally, the contact was advised that the recall repair was optional, but the contact had opted to have the vehicle repaired under the recall. The manufacturer was contacted several times, but no assistance was provided. The failure mileage was approximately 78,000.

NHTSA ODI 11747342

See attached document for complaint.

NHTSA ODI 11743251

The contact owns a 2017 Hyundai Santa Fe. The contact stated that the vehicle was using an excessive amount of oil. There were no warning lights illuminated. There was no indication of a leak. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact the failure was related to combustion chamber cleaning. The manufacturer was contacted, who informed the diagnostic fees were at her expense and there was no coverage. The failure mileage was approximately 94,700.

NHTSA ODI 11736987

The contact owns a 2017 Hyundai Santa. The contact stated that while driving at approximately 55 MPH, the vehicle stalled and hesitated to accelerate while the accelerator pedal was depressed. The check engine and check engine oil warning lights illuminated. The vehicle was taken to a local O'Reilly's, where it was diagnosed with ignition coil #3 misfire. The vehicle was not repaired. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced due to severe engine oil consumption. The vehicle was then to a local dealer, where it was diagnosed with abnormal engine oil consumption, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle required an engine oil refill 800-1,000 miles before an engine oil change was due. The contact related the failure to several unknown Hyundai TSBs. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 87,000.

NHTSA ODI 11735133

The contact owns a 2017 Hyundai Santa Fe. The contact stated that the vehicle was consuming an excessive amount of engine oil after approximately 1,500 miles, 2 weeks after an oil change was performed. While driving at various speeds, the vehicle was sluggish while attempting to accelerate. The check engine warning light has been illuminated since purchasing the vehicle. The vehicle was taken to a certified mechanic, who diagnosed the vehicle with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. There was no oil found on the dipstick when the oil level was checked. The dealer was contacted and informed of the failure. The dealer determined that an oil consumption test was needed. Additionally, a cleaning of the oil system and an oil change were recommended. The vehicle was not repaired because it was not under recall. The manufacturer was informed of the failure and informed the contact that the vehicle needed to be diagnosed to determine the cause of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11722183

The contact owns a 2017 Hyundai Santa Fe. The contact stated that the vehicle was consuming engine oil, and there was no indication of an oil leak. While a friend was driving, the vehicle stalled. The vehicle was pushed to the side of the road. The next day, while driving at unknown speeds with the hazard lights activated, the vehicle began making an abnormal sound and then stalled. The TPMS and ABS warning lights were illuminated. The contact stated that the failure was related to Technical Service Bulletin Number: 17-01-047-1. The vehicle was towed to the local dealer, where it was diagnosed with engine failure. The dealer submitted a claim. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

NHTSA ODI 11695041

The contact owns a 2017 Hyundai Santa Fe. The contact stated while starting the vehicle, there was an abnormal ticking noise detected. There were no warning lights illuminated. The contact stated the noise was coming from cylinder #3 and the lifters. The vehicle was taken to the dealer, who was unable to duplicate the failure while starting the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer Service Center at Gurley Leep Hyundai (5302 Grape Rd Suite #3, Mishawaka, IN 46545); which determined that the cam shaft and pump electronic body sensor, ABS, and harness needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.

NHTSA ODI 11621577

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 60 MPH, the vehicle was making an abnormal knocking sound with the check engine warning light illuminated. The contact exited the highway and stopped at an auto parts store. The contact was advised by the store employee to have the vehicle towed to a repair shop. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The vehicle was not repaired. The contact stated that prior to the engine failure the vehicle had been consuming oil and that she had been adding oil monthly. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11606401

The contact owns a 2017 Hyundai Santa Fe. The contact stated while the vehicle was stationary, the vehicle started shuddering and the stalled. The vehicle was able to be restarted; however, the Emission System Fault warning light started blinking. The contact was able to safely take the vehicle to an independent mechanic who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

NHTSA ODI 11600628

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 35–40 MPH, the vehicle stalled. There were no warning lights illuminated. The contact noticed there were metal shavings in the oil. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The contact stated that the failure was related to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling) however, the VIN was not included. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11596409

Personal vehicle. Engine light appears & at times goes away. Happens frequently. However, had it serviced and was told the dashboard sensor did not need replacing. Then told yes, my catalytic converter is bad. This is a real concern if I hadn’t been so diligent & concerned. My mechanic insisted the converter was on recall. Please confirm.

NHTSA ODI 11593214

The contact owns a 2017 Hyundai Santa Fe. The contact stated that upon start the vehicle, there was an abnormal grinding noise coming from the engine. There was no warning light illuminated. The contact stated that the vehicle stalled soon after while depressing the accelerator pedal. Due to the failure, the vehicle was towed to Bell Road Mitsubishi (1901 E Bell Rd, Phoenix, AZ 85022) where the vehicle was diagnosed with engine failure. The dealer and the manufacturer were both notified of the failure and instructed the contact to tow the vehicle to the dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The vehicle remained in the possession of the dealer where it was towed. The failure mileage was unknown.

NHTSA ODI 11591123

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle came to a stop in the middle of the roadway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle with an engine knock. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The failure mileage was approximately 108,000.

NHTSA ODI 11584894

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 20 MPH, there was a knocking sound coming from the engine, and the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed that the camshaft assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11579244

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving and accelerating from 10-30 MPH, there was an abnormal sound coming from the engine. There was no warning light illuminated. The contact stated that the failure recurred while driving and depressing the accelerator pedal, and while starting the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed. The mechanic determined that the engine needed to be replaced, and the failure was related to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The vehicle was not repaired. The local dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

NHTSA ODI 11571833

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated when checking his oil he observed that the level was very low. The contact stated that he had noticed that when he was accelerating he would hear an abnormal knocking sound from the engine. The contact stated that he checked the oil and again saw that the level was dangerously low. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the PCV valve needed to be replaced. The vehicle had been repaired, however, the heavy oil consumption continued. The contact had an oil consumption test run and was advised that the vehicle was not at the threshold for engine replacement. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 48,000.

NHTSA ODI 11549591

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving at approximately 65 MPH the vehicle had begun to make an abnormal banging and knocking sound from the engine compartment. The contact pulled over, turned the vehicle off, and checked under the hood for any debris or loose engine parts that could account for the banging sounds. The contact turned the vehicle back on normally and there was no engine noise, however when he placed the vehicle into drive (D) and depressed the accelerator the loud banging noise started. The contact stated no warning light was illuminated. The contact drove the vehicle back to his residence and checked the oil and noted that the dip stick showed no oil at the tip. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.

NHTSA ODI 11549639

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 55 MPH, the vehicle inadvertently stalled. The contact was able to push the vehicle to the shoulder, where the vehicle failed to restart. Upon visual inspection, the contact observed an excessive amount of engine oil in the engine compartment. The vehicle was towed to the dealer, who determined that oil sludge had damaged the engine, requiring a replacement of the engine. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 100,000.

NHTSA ODI 11526540

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. Additionally, the vehicle experienced rough idle. The contact related the failure to NHTSA Campaign Number: 17V578000 (Engine And Engine Cooling), however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 162,000.

NHTSA ODI 11513968

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle stalled while making ticking sounds. The engine overheats message was displayed, and several unknown warning lights were illuminated. The contact parked the vehicle in a parking space, where it remained. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that an independent mechanic had previously replaced the battery and performed an oil change for the recurring failure, and the vehicle had not been driven for 5-months. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was 130,099.

NHTSA ODI 11500781

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving the vehicle, there was a rod knock coming at 1,500 RPM. The contact stated occasionally the vehicle would stall right after being started. The vehicle was taken to an independent mechanic who diagnosed that the engine bearing was faulty, and the engine needed to be replaced. The vehicle was towed to the local dealer who confirmed the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.

NHTSA ODI 11494153

The contact owns a 2017 Hyundai Santa Fe. The contact stated while the daughter was driving approximately 70 MPH, she heard an abnormal knocking sound coming from the engine compartment and the vehicle suddenly stalled. The vehicle was towed to the local dealer who diagnosed that an internal engine failure had occurred, involving the rod bearing and the crankshaft. The dealer diagnosed that the short block of the engine needed to be replaced. The contact was informed that the VIN was not included in NHTSA Campaign Number 17v578000(Engine And Engine Cooling). However, the contact indicated that the vehicle had experienced the failure listed in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 72,000.

NHTSA ODI 11479049

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 35mph when the vehicle stalled and white smoke was emitting from the tailpipes. The vehicle was unable to be restarted. The contact stated check engine malfunction indicator light warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing high-pressure fuel lines replaced but was not repaired. The manufacturer was informed of failure and was awaiting a response. The failure mileage was approximately 100,000.

NHTSA ODI 11448198