What 95 owners told NHTSA about the 2017 Ford Transit High Roof 15 Pass

The contact owns a 2017 Ford Transit. The contact stated while driving approximately 60 MPH, there was an abnormal banging sound underneath the floorboard. The contact pulled over and turned off the vehicle. There was no warning light illuminated. The contact stated that there was fluid puddling underneath the vehicle. The contact had the vehicle towed to a dealer. The dealer informed the contact that the VIN was included in NHTSA Campaign Number: 19V767000 (Power Train), and that the failure was caused by the driveshaft separating from the flexible coupling. The contact was informed that the driveshaft had damaged the transmission and the fuel line. The contact was informed that the recall repair only covered the repair of the driveshaft and flexible coupling, and that he had to cover the repair costs of the other damages. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 113,000.

NHTSA ODI 11616814

The contact owns a 2017 Ford Transit. The contact stated while driving 65-70 MPH on the freeway, the vehicle began to vibrate. The contact moved to the right lane, and there was an abnormal knocking noise detected. The brake pedal was depressed but failed to respond. The contact struck the curb, ran over the curb, and pulled up the parking brake, and the vehicle stopped. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was due to the drive shaft being faulty and referred him to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed the failure was due to the driveshaft flexible coupling. The vacuum line, brake line, and fuel line were cut, and the transmission was inoperable. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000. The VIN was not available.

NHTSA ODI 11614027

Vehicle rear camera has failed for the second time. Had it inspected at dealer and was told it was corrosion of wires, same as first time. Transit forums show it's a common problem. I don't want to back into/over anyone or run into something like my boat trailer which I did when it failed backing up and now have a large dent in the left rear door. Wire harness cost quoted at $450. There is obviously an issue. Thank you.

NHTSA ODI 11611387

The contact owns a 2017 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, there was an abnormal banging sound coming from the rear of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal, but the vehicle failed to respond. There was no warning light illuminated. The contact turned off and restarted the vehicle; however, when the vehicle was shifted into drive(D), the vehicle failed to respond. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the driveshaft coupling had failed. The dealer informed the contact that the parts to repair the vehicle was not available. The contact had the vehicle towed to an independent mechanic who repaired the vehicle. The failure mileage was approximately 199,000. Parts distribution disconnect.

NHTSA ODI 11610385

1. Vehicle has oil leaking out of valve covers so bad it starts smoking from under the hood. 2. Transmission will stick into low gear and I have to put the vehicle into neutral to get it to start shifting correctly again. Vehicle will also pulsate speed with transmission growling. 3. Turbo chargers not operating correctly causing Vehicle to buck and hesitate under acceleration.

NHTSA ODI 11596910

Vehicle has 140,000 miles on it. 1. Has valve cover oil leak where dripping oil is dripping onto the manifold and starts smoking. I talked with the dealership, they said they wont fix it under their "Lifetime warranty". I am concerned it will start a fire. 2. The transmission will suddenly downshift and seems to lock into lower gear when decelerating. Only way to get it to stop is to put vehicle into neutral while coasting and then back into drive. I am afraid its going to lock up and cause me to spin out. 3. The engine has a turbocharger issue in which when I try to pull out into traffic, it will sometimes buck, hesitate and backfire before it accelerates. Eventually I am going to try and pull out and it's going to do that and I am going to get hit! It seems to do it while coasting and then when accelerating again, that's when it happens. I took vehicle to dealership (Johnson City Ford) where they provide a "Lifetime powertrain warranty", but they are telling me that unless I have all service records, they will not fix it under the warranty. The only thing I have done with this vehicle is oil changes when the vehicle tells me it's due, Tires and brakes. I also called "Contact Ford" about the problem, and they basically told me it's not their problem, so there is a record somewhere of me contacting them Twice.

NHTSA ODI 11583218

The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle made an abnormal rattling sound. The contact stated that the failure also occurred while driving from a complete stop. Additionally, the contact stated that the transmission was skipping gears while driving. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling had failed. The vehicle was then taken to the local dealer, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,500.

NHTSA ODI 11582382

Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. We have been on touch with multiple dealerships who are unable to repair the issue due to (as they say) lack of parts. We have been waiting since October. The issue says we should stop driving our car yet for our family of seven it’s the only vehicle and there seems to be little accountability on the side of Ford. Where could we make this noted? Thank you in advance and have a great day. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11576131

The contact owns a 2017 Ford Transit. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train); however, the failure recurred. The contact stated that while an employee was driving at an undisclosed high rate of speed, the steering wheel became loose inadvertently. The contact stated that he was concerned that the driveshaft could separate. The vehicle was taken to the dealer, where it was diagnosed and determined that the driveshaft was defective, and the dealer determined that the driveshaft needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, but informed the contact that the VIN was not included in a recall. The failure mileage was approximately 180,000.

NHTSA ODI 11573390

The contact owns a 2017 Ford Transit. The contact stated while driving 40-50 MPH, the vehicle made an abnormal rattling and humming sound. Additionally, the vehicle was shuddering. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure increased, and the vehicle made an abnormal loud grinding sound. The contact later noticed a burning odor inside the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling was fractured. The mechanic determined that the flexible coupling needed to be replaced; however, the part had been discontinued. The vehicle was not repaired. An unknown dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train); however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.

NHTSA ODI 11569045

The vehicle experienced a breakdown due to the drive train coupler failed, a part that has an active recall notice (Ford 19S38 ) (NHTSA Safety recall 17V-408) and the failure of the recalled part caused significant damage to other mechanical parts of the vehicle. The Manufacturer has agreed to pay for the recalled part but not the peripheral damaged parts. The damage is significant. The day of the incident, I received a recall notice from the manufacturer in the mail. The recall notice is dated October 2023. The manufacturer should be liable for the recalled part as well as the peripheral damaged that it caused.

NHTSA ODI 11563744

Our fleet of Ford transits are all having similar issues. This is the 2nd time this particular vehicle has lost power while driving causing extremely dangerous safety concerns. We were instructed by Ford to replace the throttle body which was done in 2021 and now the same issue is occurring. Ford needs to remedy this issue long-term. This issue is affecting the trust from my employees to provide them safe transportation, inoperable vehicles are causing lost revenue and the rest of my fleet is now unreliable causing concern for more serious accidents. This is a major issue for people that have Ford Transit fleets.

NHTSA ODI 11556071

Vehicle loses ability to control acceleration going into a "limp" mode while on the highway. This poses a serious safety risk to the driver, passenger and all other drivers on the road. The van has to "coast" to safety. This occurs with no warning and is very sporadic. The throttle body was replaced 7/1/2021 after 109,256 miles. This is a repeating issue with my fleet of Ford Transits ranging from 2015-2018, some vehicles having this part replaced more than once.

NHTSA ODI 11555248

The contact owns a 2017 Ford Transit. The contact stated that while having a routine service at the local dealer, he noticed that there was a crack on the passenger’s side of the upper and lower control arms. The dealer diagnosed and confirmed the failure, but the vehicle was not repaired. There were no warning lights illuminated. The manufacturer was contacted and opened a case. The failure mileage was unknown.

NHTSA ODI 11535460

When driving my transit 250 it vibrates a lot and I was told that the transmission is going out. After I researched I find that this is a common problem with this Ford vehicle. It cost about $4000 to fit and Ford is not helping customers with their vehicle. Why is there no recall on this problem?

NHTSA ODI 11497295

My brakes are very soft. They have been bled and still persist to be soft and will go all the way to the floor. I have found many people having this same problem online with no solution. There seems to be a problem with the ABS system or something. It makes it very hard to stop suddenly. All of my components are in working condition and well maintained.

NHTSA ODI 11489619

Driveshaft problems that are under recall.Tried setting up an appointment said they couldn't look at it for 10 weeks couldn't be without vehicle for 10 weeks + how long took to get parts.Scheduled it at another shop went to get parts and they said I could only get price or parts with a service agreement.So I can imagine how much money the recall is going to cost me

NHTSA ODI 11484935

I started feeling the van shaking it feels like it came from the back, and causes the steering wheel to shake. I balanced the tires, but that didn't help. I brought it to to Breedman Ford on Waukegan Rd in Glenview IL. I ask them if they ever heard of such a problem they said no. They charged $159 for diagnostics and came up it's the Torque converter clutch that's failing. I did a little research and this seems to be a common problem with these Transits. It so common that they are on back order, or you need to rebuild the converter. The mechanic wants $1500 to repair. I believe this is a failure on the part of Ford and they aren't making a recall. There is a risk of the converter completely failing and not be able to accelerate. Please have Ford fix or pay to fix the converter. Thank you

NHTSA ODI 11476444

While driving I lose power while on highway and or high speed . The RPMS increase to 5-6 nearly hitting red. This has happen four different times, between 60-75 mph. The mechanic didn't find anything when it happen 2nd time. It's happen again after I let go of gas to start braking to exit freeway to ramp. It finally went " back to normal " 2-3 when I had to completely stop to the side of off ramp. I continue on afterwards as if nothing happened. Serious safety issue since drivers in fear had to brake hard to avoid me this time.

NHTSA ODI 11452859

The contact owns a 2017 Ford Transit. The contact noticed that while at idle or when the vehicle was parked, he noticed exhaust fumes in the rear of the vehicle. The contact’s children who would ride in the rear seats of the van also noticed the smell of exhaust. The contact stated that no warning light was illuminated. The contact had not taken the vehicle to a local dealer. The vehicle was not repaired. The contact noticed that the exhaust pipe was short and was venting under the vehicle and not away from the vehicle. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11450258

The contact owns a 2017 Ford Transit. The contact stated while driving 30 MPH, the accelerator pedal was depressed, and the contact felt a vibration coming from underneath the vehicle. The contact took the vehicle to the local dealer who inspected the vehicle and diagnosed the vehicle with a damaged driveshaft that needed to be replaced. The contact previously had the recall repair for the failure performed under NHTSA Campaign Number: 19V767000 (Power Train) on the front section of the driveshaft; however, the rear section of the driveshaft where most of the damage was located, needed to be replaced. The dealer informed the contact that the manufacturer no longer made the part for the vehicle. The contact was informed that an aftermarket part would be ordered to replace the entire driveshaft. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.

NHTSA ODI 11449566

The contact owns a 2017 Ford Transit. The contact received notification of NHTSA campaign number: 19V767000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11434293

Trailer lights do not work issues with the wires short out the fuses can not get it fixed.

NHTSA ODI 11429909

The contact owns a 2018 Winnebago Paseo RV Carried by a 2017 Ford Transit. The contact stated that the RV was equipped with Hankook Tires, Tire line dynapro HT, Tire size 195-70R 16C, Dot number 77W7HUH. The contact stated that when driving at approximately 55mph a loud noise emitted from the driver’s side rear of the RV. The contact was able drive onto the road shoulder inspected the RV and found the rear driver’s side outside tire had tread separation and the steal belt had separated. The contact was able to drive the RV to the service dealer, the dealer found that the other tires were exhibiting tread and steal belt separation. The contact advised all tires are the same size, line, and same dot number. The tires were replaced. The failure mileage was 26,800.

NHTSA ODI 11429661

The contact owns a 2017 Ford Transit. The contact stated that several of the wheel studs had fractured and detached. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11426663