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What 95 owners told NHTSA about the 2017 Ford Transit High Roof 15 Pass

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (95)Crash / fire / injury (6)Transmission & drivetrain (40)Engine (16)Electrical system (11)Speed control (6)Brakes (5)Backup camera & sensors (4)Body & structure (4)Steering (4)Airbags (3)Fuel system (3)

6 of 95 complaints match · crash/fire/injury only · clear filters

May 5, 2026AirbagsCrash1 injury

The vehicle was hit in the front end while my girlfriend was driving it. Someone ran a red light and smacked into the front end of the van at approximately 50 miles per hour. The airbags did not deploy despite significant force. The car that ran the red light was small but the force was significant enough that she hit her head and sustained medically verified extreme whiplash.

NHTSA ODI 11735777

Aug 23, 2019AirbagsCrash2 injuries

TL* THE CONTACT OWNS A 2014 FORD TRANSIT. WHILE DRIVING 15 MPH, AND THE CONTACT WAS JUST ABOUT TO MAKE A LEFT TURN AFTER THE LIGHT TURNED GREEN. ANOTHER VEHICLE RAN THEIR RED LIGHT AND CRASHED INTO THE CONTACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID SUSTAIN INJURIES. THEY DID RECEIVE MEDICAL ATTENTION. THE CONTACT SUFFERED A FRACTURED LEFT RIB, A CUT ON THE BACK OF THEIR HEAD AND LEFT SHOULDER AND BACK. THE CONTACT DID HAVE THEIR THREE CHILDREN IN THE VEHICLE WITH THEM. THE CHILDREN WERE NOT INJURED. THEY WERE STRAPPED INTO THEIR CAR SEATS. THE PERSON THAT CRASHED INTO THE CONTACT WAS INJURED. ONE OF THEIR SHOULDERS WAS DISLOCATED. THEY ROAD IN THE AMBULANCE WITH THE CONTACT. THE CONTACT DIDN'T KNOW IF THE PERSON RECEIVED MEDICAL ATTENTION OR NOT. THEIR WAS A POLICE REPORT MADE. THE CONTACT'S INSURANCE DEEMED THE VEHICLE TOTALED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,850. *BF CONSUMER STATED PASSENGER ROW 2 LEFT DID NOT LOCK ON IMPACT CAR SEAT NOT RESTRAINED PROPERLY BY TRANSIT SEAT BELT. CHILD WAS NOT INJURED BY IMPACT. CRASH ID XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11246084

Jul 8, 2019Seats1 injury

THIS WAS A RENTED VEHICLE FROM ENTERPRISE RENTAL IN HILLSBORO, OR ON 10/12/2018. I WAS GETTING OUT OF THE VAN AND MY ANKLE HIT THE METAL BELOW THE FRONT DRIVERS SEAT AT THE FRONT PORTION OF THE GLIDE MECHANISM(THAT MOVES THE SEAT BACKWARDS AND FORWARDS). THE METAL CUT MY RIGHT INSIDE ANKLE BONE,A CUT ABOUT AND INCH AND QUARTER LONG. IT BLED TERRIBLY AND WAS VERY SWOLLEN OVER THE NEXT COUPLE OF DAYS. THE INJURY GOT INFECTED AND REQUIRED A TRIPS TO THE EMERGENCY ROOM TO MAKE IT BETTER. THE VEHICLE WAS PARKED WHEN THIS HAPPENED. I TOLD ANOTHER LEGAL DRIVER OF THE VEHICLE, AND EVEN AFTER TELLING HIM, HE HIT HIS ANKLE ON THE SAME PIECE OF METAL, BUT HE ONLY HAD A LITTLE SCRATCH. HIS COMMENT TO ME WAS," I EVEN HIT MY ANKLE AFTER YOU SHARED WHAT HAPPENED TO YOUR ANKLE. I FEEL THIS SHARP METAL PIECE SHOULD BE CHECKED OUT TO SEE IF IT IS THAT SAME IN ALL THE TRANSIT VANS. THE RENTAL AGREEMENT NUMBER WITH ENTERPRISE WAS 3RQ72T, I WAS ALSO GIVEN A NUMBER OF 313320. MEDICAL RECORDS CAN PROVIDED UPON REQUEST ## VIN PASSED ## 2017 TRANSIT VAN ##

NHTSA ODI 11230105

Apr 29, 2019AirbagsSeat beltsCrash2 injuries

I HAVE EXPERIENCED A CAR COLLISION DRIVING THE FORD TRANSIT 2017 MODEL WORK VAN. AS I DROVE ON THE HIGHWAY A TRUCK WHICH FAILED TO YIELD TO TRAFFICK JUMPED OUT AHEAD CAUSING ME TO TBONE HIS DRIVER DOOR. I SLOWED DOWN AS MUCH AS I COULD BUT HIT AT LEAST AT 40MPH IN WHICH MY AIR BAGS DID NOT DEPLOY..THE TRUCK I HIT HAD BOTH BAGS DEPLOY BUT MINES DID NOT CAUSING ME TO HIT THE STEERING WHEEL WITH MY KNEES ARM AND TORSO..MY SEATBELTS DID NOT SECURE ME FROM HITTING THESE OBJECTS IN THE CAR AS WELL..I HAVE SUSTAINED FULL BODY INJURIES AND CURRENTLY RECOVERING

NHTSA ODI 11204470

Aug 10, 2018Seat beltsCrash

SEAT BELT DID NOT WORK WHEN VEHICLE WAS REAR-ENDED. BOLT HOLDING THE SEAT BELT HARNESS CAME OUT OF PILLAR AND WAS FOUND ON THE FLOOR AFTER THE ACCIDENT. THE DRIVER HIT HEAD ON THE STEERING WHEEL AS A RESULT. INSURANCE IS REQUESTING THE VEHICLE BE RELEASED TO SCRAP BUT WE ARE CONCERNED THAT THE EVIDENCE WILL NEED TO BE INVESTIGATED.

NHTSA ODI 11118953

Jan 25, 2018Electrical systemFire1 injury

TL* THE CONTACT OWNS A 2017 FORD TRANSIT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A BURNING ODOR COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT NOTICED THAT THE STEREO SPEAKER ABOVE THE FRONT DRIVER'S SEAT STARTED TO SMOKE, AND FLAMES APPEARED FROM TWO WIRES THAT RAN FROM THE SUBWOOFER. THE CONTACT EXTINGUISHED THE FIRE BY UNPLUGGING ALL THE WIRING FROM A WALL COMPARTMENT. THE CONTACT SUSTAINED BURNS TO THE FINGERS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. IN ADDITION, WHEN USING THE GENERATOR, THE POWER FAILED. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER CORD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IT WAS UNKNOWN IF A DEALER WAS CONTACTED OR NOT. THE MANUFACTURER STATED THAT THEY WOULD REPLACE THE GENERATOR. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

NHTSA ODI 11064941

Working with the data? Download all 95 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Ford Transit High Roof 15 Pass verdict →