What 1,155 owners told NHTSA about the 2017 Ford F-250 Supercab

DOORS DO NO STAY CLOSED. HAD UPDATES DONE ON 11/25/19 SECOND TIME ON 11/27/19 DOOR ON RIGHT REAR WOULD NOT REMAIN CLOSED ALSO DRIVERS DOOR DID THE SAME BUT WAS ABLE TO CLOSE AFTER IT WARMED UP . MY 12 YEAR OLD SON AND 15 YEAR OLD DAUGHTER IN THE BACK. IS FORD GOING TO BE HELD ACCOUNTABLE FOR A PERMANENT REPAIR THAT WORKS. IN THEIR CUSTOMER SATISFACTION LETTER SAYS IT'S A ONE TIME FIX. FIRST OFF IT NEEDS TO BE A FIX.

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THREE CRACKS DEVELOPED IN THE ALUMINUM CAB AROUND THREE DIFFERENT DOORS ALL IN SIMILAR AREAS (SHARP 90 DEGREE BENDS). TRUCK HAS 13.5K MILES ON IT AND IS ONLY TWO YEARS OLD. ALL CRACKS APPEARED AFTER IT EXPERIENCED 'DEATH WOBBLE'. GUESSING THE VIOLENT SHAKING IT EXPERIENCED IS THE ROOT CAUSE FOR THESE CRACKS. OF COURSE FORD DOESN'T WANT TO BUY IT BACK AND WILL REPAIR THESE CRACKS. NO WAY TO TELL WHAT OTHER DAMAGE OCCURRED BEHIND ANY PANELS OR WELDS. DEATH WOBBLE IN THESE TRUCKS NEEDS TO BE ENGINEERED OUT. NOT ONLY DID IT ALMOST PUSH US INTO A WALL ON THE HIGHWAY WHEN IT OCCURRED BUT IT INDUCED CRACKS INTO THE CAB. NOW I'M STUCK WITH A $63K TRUCK THAT MY FAMILY IS SCARED TO RIDE IN AND I'M CONCERNED STRUCTURALLY WAS COMPROMISED.

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IN 2017 I PURCHASED A NEW F-250 SUPER DUTY PICK-UP FROM LITHIA FORD, BOISE, IDAHO. UNFORTUNATELY I HAVE EXPERIENCED THE UNEXPECTED OPENING OF MY TAIL GATE NUMEROUS TIMES WHILE TURNING STREET CORNERS, IN MOTION, ON BOISE, IDAHO, CITY STREETS, WHILE PULLING MY RV, AND AT RANDOM TIMES. IT HAS RESULTED IN DAMAGING MY RV PROPANE TANKS, AND RESULTED IN TWO PERMANENT DENTS AT THE TOP OF MY TAIL GATE. THE LAST INCIDENT OCCURRED NOVEMBER 15, 2019 WHEN TURNING A STREET CORNER, MY TAIL GATE FELL OPEN, AND MY NEW (NEVER SHOT .17 CAL RIFLE (IN A HARD BLACK PLASTIC CASE)) RIFLE FELL OUT, AND WAS NEVER RECOVERED. I FILED A POLICE REPORT WITH THE GARDEN CITY POLICE DEPARTMENT #2019-02600. I EVEN HAD ONE INCIDENT WHERE THE TAIL GATE FELL OPEN, WHILE STATIONARY IN MY DRIVE WAY. I INITIALLY THOUGHT THAT I HAD CAUSED THE INCIDENTS, INADVERTENTLY WHILE CARRYING MY REMOTE KEY IN MY POCKET, BUT SINCE READING THE "HTTP://WWW.TFLTRUCK.COM REPORT/2018/10/2017-FORD-SUPER-DUTY-POWERED-TAILGATE-MAY-OPEN-BY-ITSELF-OWNERS-REPORT/", I BELIEVE THAT IT MAY BE A WIRING HARNESS PROBLEM, WHICH FORD HAS IDENTIFIED AS A POSSIBLE PROBLEM.

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ON MORE THAN 20 SEPARATE OCCASIONS THE TAILGATE HAS RANDOMLY OPENED ON ITS OWN WHILE TRUCK WAS IN MOTION ON HIGHWAY. IN ONE INSTANCE THIS ALLOWED THE LOAD I WAS CARRYING AT 55 MPH TO FALL OUT THE BACK OF THE TRUCK AND ONTO THE HIGHWAY NEARLY CAUSING AN ACCIDENT.

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WHILE TRAVELING IN THE #3 LANE AT 57 MPH AT 6:10 P.M. ON INTERSTATE 80 IN NORTHERN CALIFORNIA; AS I DROVE OVER A ROUGH PATCH OF ROADWAY, THE STEERING WHEEL BEGAN TO SHAKE/OSCILLATE VIOLENTLY AS WAS THE ENTIRE TRUCK, WHICH HAD VERY LITTLE CONTROL OF THE STEERING AT THAT POINT. I DECELERATED THE TRUCK WITHOUT APPLYING THE BRAKES AS I THOUGHT THAT WOULD SEND ME INTO AN UNCONTROLLABLE SPIN, POSSIBLY CAUSING A CRASH OR WORSE. LUCKILY, DRIVERS AROUND ME REALIZED SOMETHING WAS WRONG AND GAVE ME AS MUCH SPACE AS THEY COULD SO THAT I COULD REGAIN CONTROL OF THE TRUCK. ONCE I SLOWED TO APPROXIMATELY 40 MPH THE SHAKING WAS NOT AS INTENSE AND I BEGAN TO CAREFULLY BRAKE ALL THE WHILE ATTEMPTING TO GET OVER TO THE RIGHT HAND SIDE OF THE ROADWAY. I STOPPED THE TRUCK ON THE SHOULDER OF THE ROADWAY. SINCE MY FORD DEALER WAS CLOSED AT THAT TIME; I DROVE THE TRUCK ON SURFACE STREETS BACK HOME AND CONTACTED MY DEALER THE NEXT MORNING. THE DEALER EXAMINED THE TRUCK OVER A TWO DAY PERIOD AND SAID THEY COULD NOT DUPLICATE OR FIND ANYTHING AMISS WITH THE TRUCK. A DAY PRIOR, THE SERVICE ADVISOR ASKED ME IF THE "DEATH WOBBLE" STARTED BEFORE OR AFTER I HAD THE TRUCK SERVICED. I TOLD HIM I HAD THE TRUCK SERVICED ON SATURDAY AND THE "DEATH WOBBLE" STARTED ON THURSDAY, SO IT WAS AFTER. THE NEXT DAY ON HIS RETURN CALL TO ME HE INDICATED THEY COULDN'T FIND ANYTHING AMISS WITH THE TRUCK OTHER THAN THE TIRE PRESSURE WAS NOT CORRECT, FOR WHICH THEY ADJUSTED TO "PROPER" INFLATION. BELOW IS THE SYNOPSIS OF THE REPAIR AS IT IS WRITTEN ON MY INVOICE: 24748 PERFORM TEST DROVE STEERING WOBBLE DO NOT DUPLICATED AT THIS TIME PERFORM PUT VEHICLE ON RACK AND INSPECTON FRONT END CHECK ALIGNMENT OK PASS CHECK AIR TIRES PRESSURE FOUND FRONT TIRES AT 70 PSI REAR 60 PSI PERFORM ADJUSTMENT TO SPECS FRONT 60 PSI REAR 65 PSI RECOMMEND RETURN VEHICLE TO CUSTOMER AT THIS TIME CHECK ON FUTURE CONCERNS

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I HAVE OWNED A 2017 F250 SUPER DUTY VEHICLE FOR A LITTLE OVER A YEAR AND TWICE THE TAILGATE HAS OPENED WHEN DRIVING. THE FIRST TIME WAS NOT LONG AFTER I HAD THE TRUCK IN THE FALL OF 2018 AND THOUGHT MAYBE I HAD LEFT IT DOWN, ALTHOUGH IT MADE NO SENSE SINCE I HAD NOT LOADED ANYTHING IN THE BED OF THE TRUCK, BUT SOMEONE WAVED ME DOWN IN THE NEIGHBORHOOD AS I WAS DRIVING OUT OF THE NEIGHBORHOOD. HOWEVER, ON THE EXPRESSWAY, LESS THAN FIVE WEEKS AGO, IN AUSTIN, TEXAS (WE LIVE IN ATLANTA AND WAS VISITING OUR SON,) THE TAILGATE CAME DOWN AND A PIECE OF LUGGAGE FELL OUT IN HEAVY TRAFFIC AND I WAS ONLY NOTIFIED OF THE PROBLEM AFTER SEVERAL DRIVERS CAME UP BESIDE US AND YELLED OUT THEIR WINDOWS THAT THE TAILGATE WAS DOWN. TO MY KNOWLEDGE NO AUTO WAS DAMAGED BEHIND US BUT HARD TO KNOW FOR SURE SINCE WE WERE GOING ABOUT 35 MILES PER HOUR AND NOT SURE HOW FAR BACK THE PIECE OF LUGGAGE FELL OUT. SADLY IT HAD SOME OF MY WIFE'S MEDICINES AND OTHER ITEMS AMOUNTING TO APPROXIMATELY $600 IN TOTAL VALUE AND WE COULD NOT RECOVER THE PIECE OF LUGGAGE. LUCKILY THE OTHER ITEMS DID NOT FALL OUT (SEVERAL HEAVY BOXES OF ITEMS FOR OUR SON). IN LOOKING ONLINE TODAY, I FOUND THAT OTHER OWNERS HAVE HAD THIS PROBLEM AND WANTED TO REPORT IT. I WILL BE GLAD TO FURNISH ADDITIONAL INFORMATION IF REQUIRED.

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WATER HAVE INTRUDED THE CAB OF MY VEHICLE FROM THE ROOF, IT ALSO AFFECTED THE DISPLAY IN MY VEHICLE . SINCE WATER HAVE INTRUDED MY VEHICLE, I FEAR THE POSSIBILITY OF RUST AND SOMETHING ELSE GOING TO HAPPEN. I HAVE RECORDED THE OCCURRENCE BUT UNABLE TO TRANSFER THE FILE AF THIS TIME.

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THE TAILGATE IS ELECTRONIC AND IS OPENING ON IT'S OWN WHILE IN MOTION. WITH MY 5TH WHEEL RV CONNECTED I CANNOT TELL WHEN THE TAILGATE OPENS AND THIS TIME IT DAMAGED BOTH THE TAILGATE AND MY RV WHEN I MADE A RIGHT TURN. I ALSO LOST CARGO THAT WAS IN THE BED.

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TL* THE CONTACT OWNS A 2017 FORD F-250. THE CONTACT STATED THAT WHEN THE FRONT PASSENGER DOOR WAS OPENED FROM INSIDE THE VEHICLE, IT WOULD NOT CLOSE PROPERLY. SPRINGDALE FORD (2259 N THOMPSON ST, SPRINGDALE, AR 72764, (866) 767-5595) STATED THAT THE ACTUATOR CABLE FROM THE INTERIOR DOOR WAS BENT AND PREVENTED THE DOOR FROM SHUTTING SECURELY. THE MANUFACTURER WAS CONTACTED, BUT THEIR SYSTEM WAS DOWN. THE CONTACT WAS INFORMED TO CALL BACK IN A FEW HOURS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,010.

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TL* THE CONTACT OWNS A 2017 FORD F-250. WHILE DRIVING 75 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AS IT EXPERIENCED THE DEATH WOBBLE AND SHOOK VIOLENTLY. ALSO, THE VEHICLE ACCELERATED ON ITS OWN. THE CONTACT AND HIS WIFE HAD NO CONTROL AS THE VEHICLE SPED THROUGH THREE LANES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO JIM CLICK FORD (6244 E 22ND ST, TUCSON, AZ 85711, (877) 777-9263) WHERE IT WAS DIAGNOSED THAT A STEERING DAMPER NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. WHILE THE CONTACT AND HIS FAMILY WERE TAKING A ROAD TRIP, THE REPAIR FAILED WITHIN HOURS. THE VEHICLE ACCELERATED IN TRAFFIC AND EXPERIENCED THE DEATH WOBBLE. THE VEHICLE WAS REPAIRED THREE TIMES. THE VEHICLE NEEDED A SHIM INSTALLED BECAUSE THE ORIGINAL SHIM DETACHED FROM THE VEHICLE'S BODY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.

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I AM HAVING THE SAME ISSUE AS IN CASE # PE18-011. MY TAILGATE WILL OPEN RANDOMLY ON ITS OWN. THE TAILGATE RELEASE WILL ACTUATE OVER AND OVER WHEN THE BUTTON IS PUSHED ONCE. TOOK IT TO A FORD DEALER AND THEY CONFIRMED THAT IT IS THE SAME ISSUE AS TSB 17-2196. WATER GETS INTO A WIRING HARNESS. THIS SHOULD BE A SAFETY RECALL AS THE TAILGATE OPENING WHILE TOWING COULD CAUSE A LIMIT TO STEERING ABILITY AS THE TAILGATE CAN MAKE CONTACT WITH THE FRONT OF THE TRAILER. IT CAN ALSO CAUSE DAMAGE TO THE TAILGATE ITSELF IF IT LANDS ON SOMETHING.

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THE TAILGATE OPENS BY ITSELF. IT HAS HAPPENED WHEN PARKED. IT HAS HAPPENED WHEN MOVING IN TOWN, AND ON THE HIGHWAY. IT IS A BASE MODEL WITH A MANUAL TAIL GATE, SO NO KEY FOB RELEASE COULD CAUSE IT. THE TRUCK HAS DONE IT A LOT, AND THERE IS NO PATTERN TO IT.

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TL* THE CONTACT OWNS A 2017 FORD F-250. THE CONTACT STATED THAT THE TAILGATE OPENED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169, (617) 770-0070) AND THE TAILGATE HINGES WERE GREASED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,500.

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WENT TO LEAVE WORK WHEN I GOT IN MY TRUCK AND STARTED BACKING UP MY DRIVER DOOR CAME OPEN. I STOPPED AND TRY TO SHUT IT AND IT WOULD NOT LATCH. TRIED FOR SEVERAL MINUTES TO GET IT TO LATCH. FINALLY GOT IT TO LATCH, OR SO I THOUGHT, STARTED DRIVING DOWN THE BUSY TOWN ROAD AND WHEN I HIT A POT HOLE THE DOOR CAME OPEN AGAIN. LEAVING ME TO HOLD THE DOOR SHUT WHEN I DRIVE UNTILL I COULD PULL OVER AND GET IT TO LATCH AGAIN. THE TRUCK HAS ALREADY HAD THE RECALL 'FIX' AND CONTINUES TO HAPPEN WHEN IT'S COLD OUT.

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WHILE DRIVING AT HIGHWAY SPEEDS (55+) THE HOOD BEGINS TO SHUDDER AND SHAKE TO THE POINT WHERE THE ALARM WILL COME ON SAYING HOOD IS NOT CLOSED COMPLETELY. PROBLEM HAS CONSISTENTLY GROWN OVER TIME. WHILE GOING INTO A HEAD WIND VIA MOTHER NATURE OR A SEMI, HOOD APPEARS TO BEGIN TO OPEN ALL THE WAY UP.

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DOORS DO NOT SECURELY CLOSE WHEN EXPOSED TO FREEZING TEMPERATURES, PARTICULARLY AFTER EXPOSURE TO SLEET,SNOW OR WIND. THIS IS A FOUR DOOR VEHICLE AND MOST TIMES ALL DOORS ARE AFFECTED. WHEN THIS OCCURS DOORS DO NOT SECURE AND LATCHING DOES NOT OCCUR. OF COURSE, DOOR AJAR AUDIBLE AND VISUAL ALERTS OCCUR. BASICALLY YOU MUST DRIVE HOLDING THE DOOR. AS YOU CAN IMAGINE A SAFETY ISSUE EXISTS.

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WHEN THE TEMPERATURE IS BELOW FREEZING MY DOORS WILL NOT UNLOCK OR OPEN. AFTER SEVERAL ATTEMPTS THEY DO FINALLY UNLOCK AND I AM ABLE TO OPEN THEM. AFTER THEY ARE OPEN I AM UNABLE TO CLOSE THEM BECAUSE THE LATCH IS HALF LOCKED. I HAVE TO USE A SCREWDRIVER TO COMPLETE THE LATCH LOCKING CYCLE THEN I HAVE TO MANUALLY LOCK AND UNLOCK IT SEVERAL TIMES UNTIL THE DOOR WORKS PROPERLY.

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TL* THE CONTACT OWNS A 2017 FORD F-250. WHILE DRIVING 55 MPH, THE AUTOMATIC TAILGATE ACTIVATED INDEPENDENTLY. THE CONTACT PULLED THE VEHICLE OVER OFF OF THE ROADWAY AND CLOSED THE TAILGATE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, THE TAILGATE ACTIVATED INDEPENDENTLY AGAIN. THE VEHICLE WAS TAKEN TO GJOVIK FORD INC (LOCATED AT 2600 US-34, SANDWICH, IL 60548, (630) 552-8058) WHERE IT WAS DIAGNOSED THAT WATER MADE CONTACT WITH THE WIRING HARNESS THAT CONTROLLED THE TAILGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

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TL* THE CONTACT OWNS A 2017 FORD F-250. WHILE THE VEHICLE WAS REVERSING AND TOWING A 26 FOOT TRAILER, THE TAILGATE DROPPED DOWN AND CRASHED ONTO A TOOL BOX. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR FORD (3800 HIGHWAY 78, SNELLVILLE, GA 30039, (678) 384-4242) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. A DECISION ON REPAIRING THE VEHICLE WAS PENDING. THE FAILURE MILEAGE WAS 75,000. *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THIS MORNING, I HAD THE 2 DOORS ON MY DRIVER'S SIDE OF THE TRUCK NOT OPEN EVEN AFTER THE DOORS BEING UNLOCKED. BELOW FREEZING WEATHER AND SOME RAIN OVERNIGHT MAY HAVE BEEN THE CAUSE? VEHICLE WAS PARKED OVERNIGHT AND SITTING OUTSIDE.

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I AM HAVING THE ISSUE WITH FROZEN DOORS LATCHES. THE FSA 18N03 HAS BEEN COMPLETED AND I CONTINUE TO HAVE AN ISSUE WITH MY DOORS NOT OPENING WHEN IT IS BELOW FREEZING. IF I AM ABLE TO GET THEM TO OPEN, I AM UNABLE TO GET THEM TO LATCH AFTERWARDS, THE DOOR JUST BOUNCES BACK AND WILL NOT LATCH.

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I CONTINUE TO HAVE ISSUES WITH THE TAILGATE OPENING ON ITS OWN. TODAY IT CAME DOWN SOMETIME WHILE I WAS TRAVELING DOWN THE INTERSTATE TO WORK. I WILL EVENTUALLY LOOSE SOMETHING OUT OF THE BACK, AND I HAVE A COVER ON THE BED, SO I CANNOT SEE WHEN THE TAILGATE IS DOWN. MY TRUCK DOES NOT FALL IN THE TIME FRAME FORD HAS ON THEIR TSB SO I THE DEALERSHIP CANNOT ADDRESS THE PROBLEM. MAY TRUCK WAS AN AUGUST BUILD AND THE TSB FOR THE PROBLEM ONLY COVERS TRUCKS BUILT UP TO JULY

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DOOR LATCHS FROZE WONT OPEN OR CLOSE OPEN WHILE DRIVING. DEALER DID RECALL NEW PARTS STILL HAVE PROBLEM NOW NO SOLUTION CANT FIX I WAS TOLD WILL CALL ME IF THEY FIND A FIX MEAN TIME KEEP DRIVING THE TRUCK HOLD DOORS CLOSE WHILE DRIVING HELP

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BOTH FRONT DOORS FROZE OPEN AND WOULD NOT LATCH CLOSED. THE DEALER SAID FORD WON'T PAY FOR THE REPAIR SINCE THEY DIDN'T THINK THE DOORS FROZE WHERE I LIVE. INSTEAD THE FORD DEALER SAID I WOULD HAVE TO DRIVE TO THE DEALER WHEN THE PROBLEM HAPPENED AGAIN WITH THE DOORS OPEN! THAT'S RIGHT I'M SUPPOSED TO DRIVE WITH THE DOORS OPEN AND UNLATCHED! HOW DOES THIS MAKE SENSE?

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DOOR LATCHES FREEZE BELOW 25 DEGREES F CAUSING THE DOORS TO NOT STAY CLOSED, INTERIOR LIGHTS MAY OR MAY NOT GO OUT AS IF DOORS ARE ACTUALLY SHUT, DOOR LOCKS STOP WORKING WHEN THIS OCCURS, BOTH MANUALLY OR ELECTRONICALLY. MAJOR SAFETY CONCERN. FORD HAS ISSUED FIELD SERVICE ACTION NUMBER: 18N03 TO ADDRESS THIS, BUT MANY HAVE REPORTED STILL HAVING THE ISSUE AFTER HAVING THE FSA COMPLETED, THROUGH 2019 MODEL YEAR VEHICLES AS WELL. SUPPOSEDLY THEY HAVE REDESIGNED THE LATCH/ACTUATOR ASSEMBLY. I AM SCHEDULED TO HAVE THE FSA AND HOPEFULLY THE NEW LATCHES DONE ON 1/14/2019.

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