Home · 2016 Mercedes-benz Sprinter 2500 Crew Van (swb) · Complaints
What 27 owners told NHTSA about the 2016 Mercedes-benz Sprinter 2500 Crew Van (swb)
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
Newest first · 27 complaints · page 2 of 2
May 18, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V149000 (POWER TRAIN) WAS RECEIVED ON MARCH OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10986382
May 2, 2016Seat belts
THE COACH COMES WITH 2 SETS OF TWO SEATBELTS. THE DRIVER AND PASSENGER SEATBELTS WORK FINE, AS DESIGNED. THE TWO OTHER SEATBELTS INSTALLED IN THE BENCH SEAT BEHIND THE DRIVER ARE TOO SHORT TO BE USED BY AN ADULT OR A CHILD SEAT. WE CALLED THOR AND ADVISED THEM OF THE PROBLEM. THEIR RESPONSE WAS THAT THE SEAT BELTS WERE OF THE CORRECT LENGTH AS FAR AS THE ENGINEERING WAS CONCERNED. I AM 6'2" AND 200 LBS AND I HAVE TRIED TO GET THE BELT SNAPPED AROUND ME AND THE CLOSEST I CAN GET THE BUCKLE AND THE SNAP IS 6 INCHES APART. I ASKED THEM WHAT GOOD SEAT BELTS WERE IF THEY WERE TOO SHORT TO BE USED. TO THAT THEIR RESPONSE WAS THAT THE SEAT BELTS THAT ARE INSTALLED MEET THEIR ENGINEERING SPECIFICATIONS. I WILL INCLUDE A PHOTO OF ME IN THE SEAT WITH THE SEAT BELT IN HAND. THE SEAT BELT IS FULLY EXTENDED. BY THE WAY, THIS IS A BRAND NEW COACH AND THIS IS HOW IT COMES DIRECT FROM THE FACTORY.
NHTSA ODI 10862601
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Working with the data? Download all 27 complaints as CSV · fetched from NHTSA July 14, 2026