Home · 2016 Mercedes-benz Sprinter 2500 Crew Van (swb) · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
3 of 27 complaints match · Engine · clear filters
The check engine light came on in the Sprinter van. There is a Hissing noise coming from the engine when accelerating. The Sprinter van loses speed when on the highway. The vehicle could not keep up with traffic on the road. The Mercedes Benz dealer, Ft. Mitchell, Kentucky has inspected the vehicle and stated that it has a defective intake manifold. This vehicle has 140,000 miles at this time. At this time the van has not been repaired, the cost is $3132.77
NHTSA ODI 11532688
My 2016 Sprinter is suffering from a failing EGR valve that's causing intermittent power loss. The issue started after only 25000mi on the odometer. No errors are shown, nothing indicates malfunction. The problem is quite severe and presenting itself through random power loss. When accelerating the car will jerk and lose acceleration force suddenly. Driving uphill is the worst and producing constant jerking. Once moving at a good speed it's less notable but still present. The main safety concern is that the behavior is unpredictable and in situations where it's necessary to accelerate into a road with traffic, this can lead to a hazardous when the car doesn't accelerate as intended. In multiple occasions I was unable to properly speed up and get moving and thus blocking traffic behind me and forcing them to slow down or change lanes. The Mercedes dealer diagnosed a malfunctioning EGR valve on the edge of failing completely which would put the Sprinter in "limp home mode" which has limited power output to prevent further damage. Since this is a known issue and the EGR valves have been failing frequently with various Sprinter models, these should be recalled and replaced! Currently, it's not even possible to get this issue addressed. The EGR valves are back-ordered and not available for 6 MONTHS! That's 6 months of limping through traffic with the potential of the valve failing completely. Unacceptable!
NHTSA ODI 11440452
07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION 02/07/2019 PROBLEM WITH TRANSMISSION AND DPF/DOC CAT (VAN IS TOTALLY DEMERGE AFTER ONLY TWO YEARS)
NHTSA ODI 11185627
Working with the data? Download all 27 complaints as CSV · fetched from NHTSA July 14, 2026