Home · 2016 Mercedes-benz Sprinter 2500 Crew Van (swb) · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
3 of 27 complaints match · Seat belts · clear filters
MERCEDES BENZ REFUSES FOR OVER A YEAR TO FIX MY AIRBAGS PASSENGER SEAT AIRBAG DEPLOYED WITH NO ACCIDENT. JUST DRIVING ABOUT 25 MILES AN HOUR IT EMPLOYED AT OF NOW NOWHERE BUT AIRBAG DIDN'T COME OUT
NHTSA ODI 11291145
TAKATA RECALL PASSENGERS SIDE AIR BAG BLOW UP AND NEVER CAME OUT SEAT BELT WONT WORK CAR WAS NOT IN A COLLISION OR HIT JUST WENT OFF AS DRIVING ON ROAD MB WILL NOT SEE TRUCK TO FIX IT TRIED 4 TIMES TO MAKE THEM SEE IT NASTY PEOPLE SAD SO SAD
NHTSA ODI 11155551
THE COACH COMES WITH 2 SETS OF TWO SEATBELTS. THE DRIVER AND PASSENGER SEATBELTS WORK FINE, AS DESIGNED. THE TWO OTHER SEATBELTS INSTALLED IN THE BENCH SEAT BEHIND THE DRIVER ARE TOO SHORT TO BE USED BY AN ADULT OR A CHILD SEAT. WE CALLED THOR AND ADVISED THEM OF THE PROBLEM. THEIR RESPONSE WAS THAT THE SEAT BELTS WERE OF THE CORRECT LENGTH AS FAR AS THE ENGINEERING WAS CONCERNED. I AM 6'2" AND 200 LBS AND I HAVE TRIED TO GET THE BELT SNAPPED AROUND ME AND THE CLOSEST I CAN GET THE BUCKLE AND THE SNAP IS 6 INCHES APART. I ASKED THEM WHAT GOOD SEAT BELTS WERE IF THEY WERE TOO SHORT TO BE USED. TO THAT THEIR RESPONSE WAS THAT THE SEAT BELTS THAT ARE INSTALLED MEET THEIR ENGINEERING SPECIFICATIONS. I WILL INCLUDE A PHOTO OF ME IN THE SEAT WITH THE SEAT BELT IN HAND. THE SEAT BELT IS FULLY EXTENDED. BY THE WAY, THIS IS A BRAND NEW COACH AND THIS IS HOW IT COMES DIRECT FROM THE FACTORY.
NHTSA ODI 10862601
Working with the data? Download all 27 complaints as CSV · fetched from NHTSA July 14, 2026