What 65 owners told NHTSA about the 2016 GMC Sierra 2500 Hd

The contact owns a 2016 GMC Sierra 2500. The contact stated while driving at an undisclosed speed four years ago, the steering wheel became significantly loose, causing the contact to lose control of the vehicle. There were no warning lights illuminated. The contact depressed the brake pedal and veered to the side of the road. The contact then continued to drive at slower speed and away from other vehicles. The vehicle was taken to the dealer and was repaired under Technical Service Bulletin Number: PIT 5501F; however, after the repair, the front-end of the vehicle and the steering wheel would wobble while depressing the brake pedal. Additionally, the contact stated that the steering wheel failure reoccurred several months ago while driving. Upon inspecting the vehicle, the contact removed the driver's side wheel cover and discovered that the brake fluid had been leaking inside the wheel well and underneath the floorboard under the steering column. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,450.

NHTSA ODI 11456370

BRAKES MAKE A NOISE WHEN I BRAKE. I AM ONLY GOING ABOUT 25 MILES AND PRESS ON BRAKE THE BRAKES DON'T SEEM TO STOP RIGHT. THERE'S A TICKING NOISE COMING FROM THE ENGINE OR BRAKES.

NHTSA ODI 11451128

The contact owns a 2016 GMC Sierra 1500. The contact stated that while driving at 20 MPH with the defroster engaged, she noticed smoke on the rear electric sliding glass window and smelled a burning odor. There were no warning lights illuminated. The contact veered to the side of the road, disengaged the defroster and the smoke gradually faded away. The contact continued to drive the vehicle. The contact notified the dealer of the failure and scheduled an appointment for diagnosis. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,000.

NHTSA ODI 11448788

I keep getting a warning message "service trailer brake system". The warning may come on for a second or it may stay on for 10 to 15 minutes. It may do it once a month or 10 times in a 2 minute period. Whenever this happens I lose the electrical braking system on what I am towing. There is no set pattern or circumstance for when or how long it will happen. I was told if the alert is not on there is not a way to diagnose the problem and since I never know when it will happen I cannot schedule any type of diagnostic service. It does seem to happen more often when it is raining but has happened in perfect weather too. The warning has occurred both when I am towing and when I am not. I've done searches for possible causes and it seems to be a common problem. I regularly tow a 12,000 lb. fifth wheel RV with my family. I cannot afford to lose my ability to stop in a reasonable amount of time. I simply cannot do it when I lose my trailer braking system. The date below is the last incident.

NHTSA ODI 11436876

While driving down the road pulling a trailer The steering wheel started to get sloppy it got up to 3 to 4 inches of play in the steering wheel before the wheels return either way The adjustment screw locking nut and clip all came loose and backed out and caused a slap in the steering gearbox The truck became unsafe to drive I had to park the truck until the parts were ordered and the whole gearbox had to be replaced at a cost of over $1500. GM has service bulletins out there on this problem they all came from one assembly factory but they said they would not repair the truck it was under my expense

NHTSA ODI 11434790

belt separation at highway speed Left Front tire

NHTSA ODI 11428167

LT265/60R20 Belt separated from tire, second failure on truck in 2 weeks

NHTSA ODI 11428168

Tire tread bulged from center line of tire tread to outside of tread approximately 1 ft long. I had been highway driving for about 4 hours at 70 mph. Truck started vibrating and was becoming worse. I pulled over and found bulge in tire. I took it about 5 miles to Matlock Tire in Lenior City Tn. But by this time the tread was cracking and separating. I was able to get a used tire to bring vehicle home. The service person at Matlock Tire advised me to replace all the tires. If one did it they probably all are bad.The tires have been very well cared for. They have 7/32 tread across all the tires. Very even ware. No dry rot. They had been rotated and inspected at McKenny Chevy in Gastonia NC aweek earlier. I had just come through the mountains on route 40 and if the tire had let go it could have been catastrophic. The DOT tire number is from one of the other tires on truck. Matlock Tire kept bad tire. Attachment is invoice for repair and picture of one of other tires on truck.

NHTSA ODI 11421572

STEERING BOX ADJUSTMENT SCREW BACKED OUT CAUSING EXCESSIVE SLOP IN THE STEERING WHEEL. THIS IS A WELL DOCUMENTED PROBLEM WITH THESE TRUCKS WITH GM'S SOLUTION IS TO ADD LOCKTITE AND TORQUE NUT. I BELIEVE THAT THIS IS A TEMPORARY SOLUTION AND IT COULD BACKOUT AGAIN. SHOULD HAVE A MECHANICAL LOCK TO PREVENT IT FROM BACKING OUT.

NHTSA ODI 11365798

TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING APPROXIMATELY 50 MPH, A DEER RAN IN FRONT OF THE VEHICLE CAUSING EXTREME FRONT END DAMAGE. THE CONTACT STATED THAT THE DEER ENDED UP UNDER THE VEHICLE. THE AIR BAGS DID NOT DEPLOY HOWEVER, SMOKE OR POWDER WAS SEEN COMING FROM THE FRONT FLOOR BOARD AREA. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED. THE CONTACT STATED AS THE FRONT SEAT PASSENGER SHE HIT THE DASHBOARD AND SUSTAINED INJURIES TO HER LEFT SIDE, SPECIFICALLY LEFT ARM, SHOULDER, AND JAW AREA. NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT STATED THAT THE FRONT SEAT BELTS NO LONGER LATCHES DUE TO THE COLLISION. THE DEALERSHIP WAS NOT MADE AWARE OF THE FAILURE; HOWEVER, THE VEHICLE WAS TAKEN TO A COLLISION CENTER. THE VEHICLE HAD NOT BEEN REPAIRED OR FAILURE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 11321717

WARNING STATES TPMS NEEDS SERVICE. EVERYTHING WORKS OFF THIS SYSTEM, AIR PRESSURE, DOOR LOCKS, REMOTE START. NONE OF THESE FEATURES WORK NOW. MY SERVICE TECH SAYS THAT THE TIRE PRESSURE SENSORS ARE TRANSMITTING. NEW BATTERIES WERE INSTALLED IN THE KEY FOBS. FIRST TIME IT HAPPENED WAS WHEN I TRIED TO REMOTE START.

NHTSA ODI 11319434

TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING AT HIGH SPEEDS, THERE WAS A LOT OF PLAY IN THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DAVE SMITH MOTORS (210 N DIVISION ST, KELLOGG, ID 83837) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000.

NHTSA ODI 11297428

TRUCK STEERING IS VERY DANGEROUS. 4-8 INCH PLAY IN THE WHEEL LEFT AND RIGHT. YOU HAVE TO TURN THE WHEEL 4' EITHER WAY FOR IT TO RESPOND. THE DEALERSHIPS DON'T HAVE A FIX FOR THIS AND THERE ARE 1000 OF THREAD POSTS ON THIS ISSUE. THIS EXACT ISSUE. PEOPLE ARE GOING TO DIE IF THIS IS NOT FIXED PROPERLY AND RECALLED BY GM. THE DEALERSHIPS ARE PUTTING LOCTITE ON THE STEERING G BUT TO PREVENT IT FROM BACKING OUT BUT THIS DOES NOT LAST. IT HAPPENS AGAIN ONLY 1000S OF MILES LATER. GOING DOWN THE ROAD I ALMOST ENDED UP IN THE WOODS BECAUSE MY STEERING WOULD NOT RESPOND. NIGHTMARISH.

NHTSA ODI 11288023

TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHEN THE BRAKE PEDAL WAS DEPRESSED, A VERY LOUD SQUEALING NOISE WAS HEARD. THE NOISE WAS SO LOUD THAT OTHER DRIVERS INFORMED THE CONTACT THAT THERE WAS AN ISSUE WITH HER BRAKES. THE NOISE BEGAN EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO NICK ABRAHAM AUTO-MALL GMC (1115 E BROAD ST, ELYRIA, OH 44035) ON EIGHT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-563-9469535. THE APPROXIMATE FAILURE MILEAGE WAS 20,876. *BF *AS

NHTSA ODI 11279762

2016 GMC DENALI 2500 6.6L DURAMAX DIESEL. CONSUMER WRITES IN REGARD TO FAULTY CRANKSHAFT THAT CAUSED IRREPARABLE DAMAGE TO ENGINE. *AS *JS

NHTSA ODI 11266351

2016 GMC SIERRA 2500 HD. CONSUMER WRITES IN REGARDS TO DEFECTIVE STEERING. *LD THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER THE INSTRUCTION OF A SERVICE BULLETIN. THE CONSUMER REQUESTED TO REIMBURSED FOR THE REPAIRS. *JS

NHTSA ODI 11241500

REAR SEAT BELT RETRACTOR HAS STOPPED RETRACTING

NHTSA ODI 11222532

STEERING HAS EXCESSIVE PLAY BEFORE TIRES RESPOND. THIS HAS BEEN CASE SINCE A COUPLE THOUSAND MILES ON VEHICLE. HARD TO KEEP TRAVELING IN STRAIGHT LINE. ALWAYS HAVING TO CORRECT, ESPECIALLY WITH 17K FIFTH WHEEL IN TOW.

NHTSA ODI 11208985

VEHICLE HAS BEEN INTO GMC DEALERSHIP SERVICE FACILITY FIVE TIMES, IN THE SPAN OF 3 MONTHS. ALL SERVICE/MAINTENANCE HAS FOCUSED ON LOOSE STEERING AND UN-COMMANDED VEHICLE PULL. ISSUE REOCCURS IMMEDIATELY FOLLOWING SERVICE. FIRST ISSUE WAS EXTREMELY NON-RESPONSIVE STEERING, WHERE I COULD MOVE THE STEERING WHEEL MULTIPLE INCHES IN EITHER DIRECTION WITH NO MOVEMENT OR REACTION FROM THE VEHICLE. COMPOUNDED WITH STEERING WHEEL HAD TO BE HELD OFF OF CENTER TO MAKE VEHICLE TRAVEL STRAIGHT. GMC DEALERSHIP SERVICE TECHNICIAN PERFORMED GM RECOMMENDED FIX, WHICH DID NOT RESOLVE THE ISSUE. RETURNED VEHICLE TO GMC DEALERSHIP SERVICE DEPARTMENT, WHERE THEY FOUND THE STEERING GEAR, STEERING BOX AND PITMAN ARM TO BE DAMAGED AND THUS REPLACED ALL ITEMS. THIS DID NOT FIX THE ISSUE. RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT, WHERE THEY FOUND NOTHING WRONG, AND RELEASED THE VEHICLE BACK TO ME THE CONSUMER WITH THE PERSISTENT STEERING ISSUE. THE STEERING IS LOOSE. THE WHEEL CANTS TO THE RIGHT IF IT IS LET GO OF, AND WHEN RETURNED TO CENTER, THE VEHICLE PULLS TO THE LEFT. TOOK THE VEHICLE TO A DIFFERENT DEALER, AND ASKED THEM TO INSPECT THE STEERING AND SUSPENSION COMPONENTS. THE DEALERSHIP TEST DROVE THE VEHICLE, NOTICED THE RIGHT OFF CENTER CANT, ALONG WITH THE LEFT PULL, YET FOUND NOTHING VISUALLY WRONG WITH THE STEERING OR SUSPENSION. THEY ARE REFUSING TO FURTHER DIAGNOSE THE ISSUE AS THEY CLAIM THEIR VISUAL INSPECTION FOUND NOTHING WRONG, YET WHEN DRIVING THE VEHICLE THERE IS A NOTICEABLE STEERING ISSUE. 2016 GM HEAVY DUTY TRUCKS HAVE THIS AS A KNOWN ISSUE, YET GM HAS NOT ACKNOWLEDGED IT OR CREATED A SOLUTION. THIS IS A HIGHLY UNSAFE CONDITION, WHERE THE STEERING IS UNRESPONSIVE, AND VEERS THE VEHICLE IN UN-COMMANDED DIRECTIONS.

NHTSA ODI 11203244

TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SUTTLE MOTORS (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) AND A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,265. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11190578

TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. ON SEVERAL OCCASIONS, THE VEHICLE STALLED WITHOUT WARNING AT ANY RATE OF SPEED. MASTRIA BUICK GMC (1525 NEW STATE HWY, RAYNHAM, MA 02767, (508) 880-7000) WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE MATTER WOULD BE ESCALATED. THE CONTACT HAD NOT YET RECEIVED A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11185804

HEADLIGHT BEAM SHAKES CONSTANTLY WHILE DRIVING AT NIGHT. DEALER ADDRESSED ISSUE SEVERAL TIMES WITH NOTHING BEING ACCOMPLISHED AS THE LIGHTS HAVE CONTINUED TO SHAKE. HEADLIGHT BEAMS SHAKING IS VERY DISTRACTING DURING NIGHT DRIVING AND THE SHAKING IS QUITE UNSAFE AS YOU CANNOT MAINTAIN A CONSISTENT, UNDISTURBED BEAM OF LIGHT IN FRONT OF THE VEHICLE AT TIMES WHEN SAME IS ABSOLUTELY MANDATORY.

NHTSA ODI 11183364

MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T

NHTSA ODI 11182586

ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.

NHTSA ODI 11176487

CEILING AIR BAGS DEPLOYED. WITH OUT TRUCK BEING COMPROMISED. ALSO SURGING DOESN'T WANT TO STOP REVS AT 1000 RPM AND PUSHES EVEN WHEN BRAKED LEEPS FORWARD.

NHTSA ODI 11155790