May 8, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2016 GMC ACADIA. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED AND SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KOEPP CHEVROLET (830-253-8000, LOCATED AT 13221 US-87, LA VERNIA, TX 78121) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
NHTSA ODI 11206209
Apr 2, 2019Electronic Stability Control (esc)
CAR WOULD NOT START NO INTER LIGHTS DEAD TOWED TO DEALER THEY FIXED IT ONCE I HAD BACK FOR ONE DAY IT HAPPENED AGIN NEEDS A SIDE DENTITION MODULE I HAVE BEEN WAITING FOR OVER 5 WEEKS AND NOTHING NO PARTS
NHTSA ODI 11193415
Mar 18, 2019Electrical system
SIDE BLIND SPOT DETECTION MODULES NOT WORKING. THIS CREATES A SAFETY HAZARD IN GENERAL, BUT CAUSES AN ELECTRICAL SHORT INTERNALLY AND CAUSES OTHER ELECTRUCAL PARTS TO MALFUNCTION SUCH AS: AIR BAGS IGNITION BLINKERS REAR BACK UP CAMERA FRONT CRASH DETECTION THESE ARE ALL MAJOR SAFETY ISSUES THAT HAPPEN ON THE ROAD, IN MOTION FOR MY FAMILY IN THE CAR AND OTHERS ON THE ROAD. WE NEED TO GET IT FIXED BUT, PARTS ARE BACK ORDERED AND NOT AVAILABLE FOR ALMOST 6 MONTHS NOW. IT'S A $1200 REPAIR AND IS RE OCCURRING PROBLEM FROM WHAT THE DEALER HAS SAID.. THIS VEHICLE HAS BEEN IN SERVICE FOR JUST OVER 3 YEARS AND SHOULD BE SAFE TO DRIVE FOR A MUCH LONGER DURATION THAN THAT. THANKS
NHTSA ODI 11189845
May 25, 2018
MY 2016 GMC ALL WHEEL DRIVE BOTH FRONT WHEEL BEARING WENT OUT AT 26,000 MILES THERE SHOULD BE A RECALL ON THESE . THERE ARE REALLY BAD
NHTSA ODI 11097886
May 9, 2018Wheels
I HAVE A CONCERN WITH ALL 4 OF MY TIRES ON MY 2016 GMC ACADIA. THESE TIRES WERE MANUFACTURED ON THE 10TH WEEK OF 2016. I PURCHASED MY TRUCK 4/12/2016. I HAVE TAKEN MY TRUCK TO GOOD YEAR SERVICE STATION AND GMC AS INSTRUCTED BY GM TO NO AVAIL. THEY ARE SAYING THAT THIS IS WEAR AN TEAR. ALL OF MY TIRES ARE DRY ROTTED. MY TRUCK IS ONLY 2 YEARS OLD AND HAS 22,509 MILES. THE LIFE EXPECTANCY FOR TIRE WEAR AND TEAR IS APPROXIMATELY 6 YEARS. I DO NOT AGREE WITH THIS OUTCOME BECAUSE MY FIANC HAS A CADILLAC ESCALADE 2015 WHICH HE PURCHASED IN 2014 AND HE DRIVES AND HAUL'S CAR AND HIS TIRES ARE IN BETTER CONDITION THEN MINE. I HAVE MY GRANDBABIES IN MY TRUCK AND NOW WORRY OF A TIRE BLOW OUT. IF I EXPERIENCE A BLOW OUT I WILL SUE BOTH GOOD YEAR AND GMC. I DON'T FEEL SAFE DRIVING IN MY TRUCK AND I DON'T FEEL THAT I SHOULD PAY OUT OF POCKET WHEN THESE TIRES ARE CLEARLY DEFECTIVE. THE BATCH PERVIOUS TO MY TIRE BATCH WERE RECALLED. WHO'S TO SAY THAT THESE TIRES ARE ALSO DEFECTIVE. I HAVE ATTACHED PHOTO FOR VERIFICATION. I AM ASHAMED OF GMC FOR NOT TAKING THIS SERIOUS AS I HAVE. IT JUST DOESN'T MAKE SENSE THAT IN JUST 2 TIRES ALL 4 OF MY TIRES ARE DRY ROTTED! THIS IS UNACCEPTABLE TO ME. ALL I WANTED WAS PEACE OF MIND AND THAT THEY WOULD REPLACE THESE TIRES. THANK YOU FOR YOUR TIME. I HOPE THIS DOESN'T HAPPEN TO ANYONE ELSE.
NHTSA ODI 11092668
May 4, 2018SeatsCrash8 injuries
ON APRIL 5, 2018, MY FAMILY AND I (FRONT PASSENGER) WERE IN A HEAD ON COLLISION. UPON IMPACT MY SEAT'S LOCKING MECHANISM LOST CONTROL OF MY SEAT CAUSING ME TO BE THROWN FORWARD AND IMPACTING THE DASHBOARD, WHICH I BELIEVE CONTRIBUTED TO MY INJURY, FRACTURED L1 AND L2.
NHTSA ODI 11091687
Apr 28, 2018Tires
I HAVE A 2016 GMC ACADIA. IT HAS APPROXIMATELY 24,000 MILES, AND WAS PURCHASED NEW BY ME. THE FACTORY TIRES, GOODYEAR FORTERA HL EDITION, ARE EXHIBITING SIGNIFICANT CRACKING BETWEEN THE TREADS ALL AROUND EACH TIRE. THE TIRES HAVE BEEN PROPERLY MAINTAINED, HAVE EVEN TREAD WEAR, AND ADEQUATE TREAD DEPTH. THERE WAS A RECALL FOR THE SAME ISSUE IN 2015, BUT I WAS ADVISED BY GOODYEAR THAT MY MODEL YEAR IS NOT INCLUDED.
NHTSA ODI 11090797
Apr 26, 2018Electrical systemElectronic Stability Control (esc)
MY WIFES VEHICLE WHICH IS OUR FAMILY VEHICLE HAS HAD SEVERAL REOCCURRING ISSUES. WE HAVE BROUGHT THE VEHICLE TO THE DEALERSHIP SEVERAL TIMES AND HAVE NOT RESOLVED THE PROBLEM AS IT IS STILL ON GOING. THE PROBLEM DOES NOT HAPPEN ALL THE TIME BUT IS EXTREMELY SCARY. WHILE DRIVING THE VEHICLE WILL ALERT THAT YOU ARE ABOUT TO HAVE A COLLISION BUT THERE IS NOTHING IN FRONT OF YOU JUST A VEHICLE TO THE SIDE OF YOU AND WILL BREAK ON ITS OWN. THIS HAS HAPPENED NUMEROUS TIMES BUT THE DEALERSHIP HAS NOT BEEN ABLE TO REPLICATE THE PROBLEM. WE ALSO HAD SERVICE STABILITRAK, TRACTION CONTROL OFF AND THE SERVICE TRACTION CONTROL LIGHTS COME ON THE DASH WHILE DRIVING. WHEN THESE CAME ON THE VEHICLE STARTED TO SHAKE HORRIBLY AND THE RPM'S DROPPED TO UNDER 1000 WHILE STILL GOING 40 MPH. I HAVE ALSO HAD ON A FEW OCCASIONS THE BACKUP CAMERA SAY VEHICLE GUIDING LINES UNAVAILABLE WHILE REVERSING AND WHILE DRIVING RANDOMLY THE VEHICLE WITH SAY PARK ASSIST OFF THEN DISAPPEAR AFTER SEVERAL MINUTES. JUST 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT SAID SERVICE THEFT DETERRENT SYSTEM AND WOULD NOT START UNTIL I DISCONNECTED THE BATTERY AND WAITED A FEW MINUTES TO RECONNECT THE BATTERY AND RE-START THE VEHICLE. WE BROUGHT THE VEHICLE TO SHEEHAN GMC IN LIGHTHOUSE POINT FLORIDA 4 TIMES FOR THESE SPECIFIC ISSUES AND RECEIVED NO RESOLUTION. AFTER CONTACTING GMC WE RECEIVED NO ASSISTANCE UNTIL I FILED LEMON LAW WHICH THEN THEY SENT AN ENGINEER WHO STATED AFTER A 2 HOUR INSPECTION THERE WAS NO REPLICATION OF PROBLEMS AND VEHICLE IS OPERATING AS NORMAL. THIS VEHICLE IS A DEATH TRAP AND NOT SAFE TO DRIVE MY FAMILY IN. I WILL NOT PURCHASE ANOTHER GM PRODUCT.
NHTSA ODI 11090311
Aug 22, 2017Tires
TL* THE CONTACT OWNS A 2016 GMC ACADIA EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/6518 109S. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE FRONT DRIVER'S TIRE, THE REAR DRIVER'S TIRE, AND THE REAR PASSENGER'S TIRE HAD ABNORMAL CRACKS IN THE TREAD NEAR THE WHEEL RIMS. THE CONTACT STATED THAT THE REAR DRIVER'S TIRE HAD A 1/2 INCH CRACK, THE REAR PASSENGER'S TIRE HAD A 2 INCH CRACK IN THE TREAD, AND THE FRONT DRIVER'S TIRE HAD TWO 1/2 INCH CRACKS IN THE TREAD. NORMAN GALE BUICK GMC OF CEDAR KNOLLS, NEW JERSEY WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TIRES WERE OUT OF WARRANTY, BUT THAT THEY COULD BE PRO-RATED BASED UPON THE PERCENTAGE OF TIRE USAGE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.
NHTSA ODI 11018969
Aug 2, 2017Electronic Stability Control (esc)Traction Control SystemEngine
TL* THE CONTACT OWNS A 2016 GMC ACADIA. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO VIBRATE ABNORMALLY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT FLASHED ON AND OFF AND THE SERVICE STABILA-TRAC WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FAULKNER BUICK GMC TREVOSE LOCATED AT 4427 E STREET RD, TREVOSE, PA 19053, PHONE NUMBER: (267) 984-4658, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN O2 SENSOR FAILURE, ALONG WITH AN ECM MALFUNCTION, AND FUEL LEVEL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,334.
NHTSA ODI 11012385
Jun 20, 2017Transmission & drivetrainCrashFire1 injury
TL* THE CONTACT OWNS A 2016 GMC ACADIA DENALI. WHILE THE DRIVER WAS PLACING THE KIDS IN THE CAR SEAT, WITH THE KEY REMOVED FROM THE IGNITION SWITCH AND THE GEAR SHIFTER IN PARK, A TICKING NOISE WAS HEARD. THE VEHICLE ROLLED AWAY AND CRASHED INTO A PILLAR. THE FUEL TANK RUPTURED AND CAUSED A FIRE. THE VEHICLE WAS TOWED TO A SAFE LOCATION. THE DRIVER SUFFERED MINOR INJURIES AND THE PASSENGERS WERE UNINJURED. THE DRIVER REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI 11000142
Jun 8, 2017Brakes
I AM WRITING THIS LETTER TO INFORM YOU OF AN INCIDENT WHICH OCCURRED ON SUNDAY JUNE 4, 2017 WHILE DRIVING MY GMC ACADIA. I WORK IN REAL ESTATE SALES AND AFTER SHOWING HOME SITES TO A POTENTIAL BUYER I RETURNED TO MY MODEL PARKING LOT. I PULLED INTO THE PARKING LOT AND WAS IN THE PROCESS OF PARKING THE CAR WHEN THE CAR SUDDENLY BEGAN REVVING. I WAS ONLY A FEW FEET AWAY FROM THE PARKING BLOCK AND I HAD MY FOOT ON THE BRAKE. I TRIED TO PUT THE CAR IN PARK BUT IT WOULD NOT MOVE. THE CAR KEPT REVVING AND JERKED FORWARD WITH SO MUCH FORCE THAT I WENT OVER THE PARKING BLOCK, THROUGH THE BUSHES AND THROUGH THE PVC FENCE. I HAD MY FOOT ON THE BRAKE THE ENTIRE TIME AND KEPT TRYING TO PUT THE CAR IN PARK. AFTER A FEW FEET BEYOND THE FENCE THE CAR FINALLY WENT INTO PARK AND I WAS ABLE TO STOP THE CAR. I AM COMPLETELY GRATEFUL THAT NO PEDESTRIANS WERE ON THE OTHER SIDE OF THE FENCE. AS I AM SURE YOU CAN IMAGINE I WAS TERRIFIED TO GET BACK INTO THE CAR. I CALLED MY HUSBAND AND HAD HIM BRING ME THE OTHER CAR SO I CAN FINISH OUT MY WORK DAY. THE ACADIA IS OUR FAMILY CAR AND THE CAR THAT TRANSPORTS OUR FOUR CHILDREN. MY HUSBAND TOOK THE CAR INTO FERMAN DEALERSHIP, THE DEALERSHIP WHICH WE LEASED THE CAR FROM, AND THEY BLEW HIM OFF SAYING THAT I PROBABLY GOT CONFUSED BETWEEN THE BRAKE AND THE THROTTLE. I AM 41 YEARS OLD AND HAVE BEEN DRIVING SINCE I WAS 16 AND I CAN ASSURE YOU THAT I DID NOT GET CONFUSED AND I FIND IT COMPLETELY INSULTING THAT THEY EVEN SAID THAT. IT DOES NOT SEEM THAT WE HAVE ANY LEGAL RECOURSE FOR BEING ABLE TO TERMINATE OUR LEASE DUE TO THIS, WHICH IS WHAT WE WOULD WANT. I WANT THIS INCIDENT REPORTED IN WRITING SHOULD GOD FORBID IT HAPPENS AGAIN AND THERE IS MORE DAMAGE THAN JUST TWO FENCE PANELS.
NHTSA ODI 10993991
Jan 17, 2017Crash1 injury
VEHICLE WAS IN PARK, SHUT OFF, KEYS ON FRONT SEAT WITH PURSE. WENT TO SEAT BEHIND DRIVER TAKING ITEMS OUT AND WENT ABOUT DOOING MY ERRAND. BOTH DOORS LEFT OPEN. UPON RETURNING, NOTICEC VEHICLE ROLLING TOWARDS HIGHWAY. TRIED TO CATCH IT WHEN SECOND DOOR KNOCKED ME DOWN AND REAR DRIVERS SIDE WHEEL WENT OVER MY FOOT.
NHTSA ODI 10945767
Oct 17, 2016Speed control
THERE IS AN AIR VENT LOCATED NEXT TO ACCELERATOR WITH FINS SLANTED DOWNWARDS. SHOES SUCH AS TENNIS SHOES HANG UP ON THE VENT AS YOU TRY TO RELEASE THE ACCELERATOR. HAVE TO PULL YOUR FOOT OUT OF THE HANG UP WHICH CAUSES DELAYS AND DISTRACTIONS. DEALER SAYS NO KNOWN FIX AND THAT THIS IS NOT IDENTIFIED AS A PROBLEM BY GM.
NHTSA ODI 10916617
Sep 20, 2016Brakes
TL* THE CONTACT OWNS A 2016 GMC ACADIA. THE CONTACT STATED THAT THE BRAKES WERE NOT CONSISTENT AND MADE IT DIFFICULT TO STOP THE VEHICLE. WHILE AT A RED LIGHT, THE BRAKES FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO ANOTHER DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE DEALER TO SEND THE VEHICLE HOME, IF THE FAILURE WAS NOT DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,036.
NHTSA ODI 10908180
Aug 24, 2016Electrical systemEngine
ON MULTIPLE OCCASIONS THE VEHICLE HAS COMPLETELY SHUT-DOWN, WHILE SITTING STATIONARY IN TRAFFIC WITH THE BRAKES APPLIED (ONCE AT STOPLIGHT, ANOTHER TIME BACKING OUT FROM DRIVEWAY WITH BRAKE APPLIED PRIOR TO TRANSITIONING TO DRIVE) EACH OCCASION THE VEHICLE WAS RESTARTED WITH NO ISSUE OR WARNING LIGHTS. 1ST TIME TAKEN TO DEALER, NO "CODES" WERE FOUND AND WERE UNABLE TO RE-CREATE PROBLEM, AND SENT HOME. CURRENTLY AT DEALER FOR THE 2ND TIME AND STILL UNABLE TO RETRIEVE ERROR CODES OR RE-CREATE. CURRENTLY CONTACTING GM FOR ASSISTANCE. VEHICLE PURCHASED NEW IN DECEMBER 2016 FROM NORTH STAR GMC IN PENNSYLVANIA, AND CURRENTLY HAS LESS THAN 10K MILES.
NHTSA ODI 10898255
Aug 8, 2016Transmission & drivetrainCrash1 injury
TL* THE CONTACT OWNS A 2016 GMC ACADIA. THE GEAR SHIFTER WAS PLACED IN THE PARK POSITION AND THE CONTACT WALKED AWAY FROM THE VEHICLE. ON THE WAY BACK TO THE VEHICLE, THE CONTACT NOTICED IT ROLLED ONTO THE HIGHWAY ON ITS OWN. THE CONTACT RAN AFTER THE VEHICLE AND TRIED TO STOP IT, BUT IT RAN OVER HER RIGHT FOOT, CRUSHED IT, AND CRASHED INTO A UTILITY BOX. A POLICE REPORT WAS FILED AND THE CONTACT RECEIVED MEDICAL ATTENTION FOR HER FOOT. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V092000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 06/21/17*LJ *CN
NHTSA ODI 10894132
Jul 11, 2016SteeringElectrical systemLightsCrash
2016 SLE GMC ACADIA CENTER GEAR SHIFTING COMPONENT LEVEL DOES NOT INDICATE WHAT GEAR THE VEHICLE IS CURRENTLY IN. P,R,N,D,L ALL REMAIN WHITE IN COLOR DESPITE BEING IN A DIFFERENT GEAR; AN IMPROVEMENT (PERHAPS A COLOR CHANGE TO THE CURRENT GEAR) IS NEEDED. GEAR INDICATION IS CURRENTLY LOCATED ON A 2 INCH BY 3 INCH SCREEN SCREEN ABOVE THE SPEEDOMETER IN THE INSTRUMENT CLUSTER. HOWEVER, THE STEERING WHEEL IS LOCATED WITHIN THE AVERAGE PERSONS FIELD OF VIEW OF THE INDICATION SCREEN, THUS MAKING THE INDICATION SCREEN USELESS UNTIL A MAJOR BODY ADJUSTMENT, UP OR DOWN, IS MADE. POOR INDICATION OF CURRENT GEAR AND THE SIZE OF GEAR INDICATION NEED TO BE DRASTICALLY IMPROVED TO PREVENT ACCIDENTAL GEAR SELECTION WHICH WOULD RESULT IN WRECKS AND LOST OF LIFE.
NHTSA ODI 10883937
Jun 1, 2016Visibility & wipers
THE CHROME TRIM AROUND THE VENTS ABOVE THE CENTER NAVIGATION SCREEN DISPLAY ARE MADE OF A MIRROR FINISH CHROME UNLIKE THE MATTE TRIM THAT SURROUNDS THE NAVIGATION SCREEN. WHEN ONE IS DRIVING AND THE SUN IS APPROXIMATELY DIRECTLY OVERHEAD, THE SUN REFLECTS OFF THE CHROME TRIM AND DUE TO THE ANGLE OF THE TRIM, IS REFLECTS DIRECTLY INTO THE DRIVER'S EYES. AS ONE CANNOT REALLY CHANGE ANYTHING WHILE DRIVING DURING THIS PERIOD TO BLOCK THE REFLECTION THE DRIVER IS CONSTANTLY BEEN DISTRACTED WITH THE SUN REFLECTION OF THE MIRROR LIKE TRIM THAT IS SHINNING IN THE DRIVER'S EYES.
NHTSA ODI 10871972
Apr 16, 2016
THIS VEHICLE LACK PROPER LOAD RESTRAINTS SO THAT OBJECTS PLACED IN THE CARGO AREA DO NOT FLY ALL OVER AND HURT PASSENGERS IN CASE OF SUDDEN STOP OR ACCIDENT. CARGO NETTING HAS VERY POOR SIDE ANCHORS AND LACKING FLOOR ANCHORS.
NHTSA ODI 10859860