What 1,037 owners told NHTSA about the 2016 Ford Escape Gas

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NHTSA ODI 11750815

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera was intermittently inoperative. When functioning, the camera image was displayed upside down. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to the local dealer, who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000.

NHTSA ODI 11750495

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on approximately five separate occasions, the screen was inverted, and the proximity alert notification chime failed to alert the driver, and the vehicle nearly struck persons behind the vehicle. The vehicle was taken to a dealer, but was not repaired because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 99,800.

NHTSA ODI 11750559

There has been a recall, 25SA9, for over a year for the backup camera on this car. There is no date as to when it will be fixed and the camera is non functional now. This is my daughters car and It needs to be addressed quicker than a year.

NHTSA ODI 11750356

My rear camera and therefore cross traffic and parking indications fail almost every time I turn my car on. Ford acknowledges that this is a problem and that there is a recalled part, but they do not have replacement parts and so I must continue to drive with faulty parts.

NHTSA ODI 11750383

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a blank screen, and there was no image on display. The dealer was contacted and confirmed that the part was not yet available. A second dealer, Brad Deery Ford (1178 200th Ave, Maquoketa, IA 52060); was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the failure. The failure was approximately 111,000.

NHTSA ODI 11750039

While driving the car, the electronic power assist steering stopped working, making it extremely difficult to steer and drove straight into a curb. Was able to slowly back the car up then very carefully drove to the local shop. Thankfully, no pedestrians were walking on the sidewalk. Power assist unit failed which caused a very unsafe driving condition. It required two strong arms to muscle the steering carefully to drive the car to the shop.

NHTSA ODI 11749602

I am extremely disappointed with the way Ford has handled the recall on the rearview camera for my 2016 Ford Escape. I received the recall notice about a year ago. Six months ago, I contacted Chapman Ford and was told the replacement parts were not yet available and that I would be notified when they came in. Now, a full year later, my backup camera still does not work. This is a safety issue--not a convenience feature. When I called Chapman Ford again today, I was told the part was still unavailable for the Escape and was only being supplied for Mustangs. They gave me Ford Corporate's customer service number. Ford Corporate assured me that they would resolve the issue. They contacted Chapman Ford, spoke with Valerie, and told me everything had been arranged. I was told my appointment was set, the repair would be completed at no charge, and the problem would be taken care of. About an hour later, Chapman Ford called me back and said they actually did not have the part after all, could not perform the repair, and there was nothing they could do. After waiting an entire year for a safety recall, this is simply unacceptable. Ford sent out a recall notice acknowledging there was a safety problem, yet they still cannot provide the parts needed to fix it. Owners are left driving vehicles with defective backup cameras and no clear timeline for when the repair will actually happen. Ford should be ashamed of the way this recall has been handled. If you're going to issue a safety recall, you should also have a plan to provide the parts necessary to fix the vehicles within a reasonable amount of time. Customers deserve better communication, better follow-through, and most importantly, a prompt resolution to safety-related defects.

NHTSA ODI 11749231

Car started with loss of steering fault, then power steering completely failed and car was not driveable.

NHTSA ODI 11749413

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera intermittently failed to display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11749376

The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. Additionally, while reversing, the rearview camera displayed a blue image, and the message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, where the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11749093

I am the owner of a 2016 Ford Escape. In October 2025, I received a safety recall notice regarding the rearview camera. The notice explained that the camera could fail, display a blank or distorted image, and increase the risk of a crash. Since receiving the recall notice, I have repeatedly contacted Ford dealerships to schedule the repair. However, I have been told that the replacement part is not available or that there is still no remedy available. As of today, many months have passed, and my vehicle has not been repaired. The rearview camera is an important safety feature, especially when backing up in parking lots or areas where pedestrians or children may be present. Driving without a properly functioning rearview camera exposes me and others to an unnecessary safety risk. I believe Ford has failed to provide a timely remedy for this safety recall. I respectfully request that the National Highway Traffic Safety Administration investigate this delay and require Ford to make the necessary repair available as soon as possible. This delay has been unreasonable. More than eight months have passed since I received the recall notice, yet Ford has been unable to provide the required repair. A safety recall should be resolved within a reasonable time, and I am asking NHTSA to take appropriate action to ensure that Ford complies with its obligations and protects vehicle owners. Thank you for your attention to this matter.

NHTSA ODI 11748704

The electrical radio backup camera does not work it's all malfunctioned.

NHTSA ODI 11748799

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera became inoperable. There were no warning lights illuminated. The contact received a recall notification for NHTSA Campaign Number 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

NHTSA ODI 11748741

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera persistently flickered and displayed a black screen. The dealer was made aware of the failure and confirmed that the parts were unavailable. The vehicle was not diagnosed or repaired. No further information was available. The failure mileage was unknown.

NHTSA ODI 11748537

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rearview camera was turning on and off, but the vehicle became inoperable. There were no warning lights illuminated. The local dealer was contacted and informed the contact that parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The contact called the manufacturer but was unable to navigate the prompts to speak with a representative. The failure mileage was approximately 66,000.

NHTSA ODI 11747874

The contact owns a 2016 Ford Escape. While the contact's wife was reversing out of a driveway at approximately 1-3 MPH, the rearview camera displayed a white image and failed to operate as needed. The contact stated that due to the failure, the vehicle almost struck a child riding a bicycle behind the vehicle. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to a Ford dealer where the contact was informed that the rearview camera needed to be replaced; however, the parts was not available. The contact declined to pay out of pocket for a replacement rearview camera and was waiting for the part to become available. The manufacturer had not been notified of the failure. The failure mileage was approximately 56,000.

NHTSA ODI 11747889

The contact’s parents owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer because the check engine warning light was illuminated. The contact stated that shortly after starting the vehicle there was white smoke coming from the vehicle for approximately 5 seconds. The dealer diagnosed the vehicle and determined that there coolant was leaking intrusion into cylinder #2, and an issue with the engine block. The dealer recommended that the engine be replaced; however, the contact was informed that the replacement engine was on back order. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.

NHTSA ODI 11747911

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a black screen. Additionally, the contact stated that occasionally the rear-view camera displayed an upside-down image. The failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11748041

Back up camera has failed.

NHTSA ODI 11747130

There is an active safety recall on the vehicle and FORD wants to charge to diagnose the recall. When I first inquired about the recall they said they didn’t have the part to fix that recall but wanted me to bring it into the shop to diagnose it and that would cost money. They said that even if I did bring it into to diagnose they could not do anything but let me know if they get the part but that the company no longer makes the part so it won’t get fixed anyways.

NHTSA ODI 11746936

The infotainment system does not relay any sound now both for radio listening or alerts such as backup interference. The camera glitches on and off and sometimes is blank. I have had this issue for about a month now. There is still no remedy and it has gotten worse.

NHTSA ODI 11746646

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11746690

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse, the camera image failed to display. The failure mileage was 32,000.

NHTSA ODI 11746520

Coolant has leaked into the engine cylinder which apparently is a well known issue that Ford is refusing to rectify. Ford dealership confirmed this diagnosis and says I have to pay $12k for a new engine.

NHTSA ODI 11746259