What 1,037 owners told NHTSA about the 2016 Ford Escape Gas

The contact’s parents owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer because the check engine warning light was illuminated. The contact stated that shortly after starting the vehicle there was white smoke coming from the vehicle for approximately 5 seconds. The dealer diagnosed the vehicle and determined that there coolant was leaking intrusion into cylinder #2, and an issue with the engine block. The dealer recommended that the engine be replaced; however, the contact was informed that the replacement engine was on back order. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.

NHTSA ODI 11747911

See attached document for complaint.

NHTSA ODI 11740410

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the instrument panel indicated that the engine was overheating. While driving at 35 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled over to the side of the road, where the vehicle experienced complete engine failure. The vehicle was towed to a certified mechanic, who diagnosed the vehicle and determined that coolant was leaking into the engine because of a fault in the engine block. The engine needed to be replaced. The mechanic informed the contact that it was a known failure with the vehicle and referred the contact to the dealer for assistance. The vehicle was not repaired. The engine block failure was related to NHTSA Campaign Number: 26V011000 (Equipment); however, the VIN was not included. The manufacturer was informed through an online complaint of the failure; however, the contact was not able to speak with a representative. The failure mileage was approximately 110,000.

NHTSA ODI 11719312

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that there was coolant intrusion in cylinder #3, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.

NHTSA ODI 11684526

The contact owns a 2016 Ford Escape. The contact stated that while driving 40 MPH, the temperature gauge indicated that the engine was overheating before the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failure persisted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #4 had resulted in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.

NHTSA ODI 11679861

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

NHTSA ODI 11675367

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving 25 MPH, she noticed white smoke coming from the exhaust. The driver pulled over into a gas station and called her husband to inform him of the failure and drove the vehicle to the dealer. The vehicle was taken a dealer and was inspected, and the technician became aware of a leak; however, the technician was unable to determine the location of the leak. The vehicle was then taken to another dealer where it was diagnosed with coolant leaking into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Technical Service Bulletin: 22-2229 (Eco boost 2.0L Engine Failures); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure and opened a case. The failure mileage was 132,000.

NHTSA ODI 11671043

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The vehicle was driven to the shoulder of the road and the contact turned off the vehicle. The vehicle was restarted and driven to the residence. The contact was aware of white smoke coming from the exhaust pipe with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the vehicle was scheduled to be taken to the dealer for an upcoming diagnostic test. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

NHTSA ODI 11670170

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The dealer recommended that the engine be replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

NHTSA ODI 11660318

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into several cylinders, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.

NHTSA ODI 11658499

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was parked in the garage, the contact used an electrical starter and became aware that there was heavy white smoke coming from the exhaust pipes. While opening the vehicle, the contact became aware of a strong chemical odor coming into the cabin of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The dealer replaced the cabin air filter. The vehicle was returned to the dealer, who performed extensive pressure testing. The dealer suggested that due to the contact noticing the coolant levels were extremely low, the vehicle should be taken in regularly to check the coolant level. The manufacturer was not notified of the failure. The failure mileage was 76,000.

NHTSA ODI 11649211

The contact’s father owns a 2016 Ford Escape. The contact stated that the engine overheated, with the message “Engine Overheated – Stop Vehicle” displayed. The vehicle was shaking and hesitating while driving at various speeds. The contact stated that coolant needed to be added to the coolant reservoir weekly. The vehicle was taken to the dealer, who diagnosed that a leaking gasket had caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,000.

NHTSA ODI 11649011

The contact owns a 2016 Ford Escape. The contact stated that while driving at undisclosed speeds uphill, the vehicle was shuddering, hesitating, with an engine misfire. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was a coolant leak into the engine, causing a misfire. The mechanic referred the contact to the local dealer for assistance. The vehicle was taken to the local dealer, where it was diagnosed and determined that the engine block was cracked. The dealer recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no recall on the VIN for the failure. The failure mileage was approximately 87,000.

NHTSA ODI 11646007

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The contact’s wife was able to coast to the side of the road. The contact was called and went to the site of the failure. The contact opened the hood and checked the fluids. The contact stated that the coolant reservoir was empty. The contact refilled the coolant reservoir. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,647. The VIN was not available.

NHTSA ODI 11644912

The contact owns a 2016 Ford Escape. The contact stated that when the vehicle was started, there was an abnormal rattling sound coming from the engine compartment. In addition, the contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle with a low-pressure fuel rail failure. The contact was informed that the low-pressure fuel rail needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

NHTSA ODI 11637939

The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 40 MPH the check engine light began flashing, and the vehicle began misfiring. When the contact reached their destination the check engine light turned from flashing to solid. The vehicle was taken to the dealer diagnosed that there was coolant intrusion due to coolant leaking in cylinders 1,2,3 and 4. The dealer stated the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,780.

NHTSA ODI 11637259

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated and several unknown warning lights illuminated. The vehicle was driven to the shoulder of the road to allow the engine to cool down. The contact opened the hood and checked the fluids. The contact stated that the coolant reservoir was low. The contact refilled the coolant reservoir. The vehicle was taken to an independent mechanic and was diagnosed with catastrophic coolant intrusion in cylinder #4. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 97,000.

NHTSA ODI 11635960

The contact owns a 2016 Ford Escape. The contact stated that the heater failed to operate with the check engine warning light was intermittently flashing on the instrument panel. The vehicle was taken to a dealer where it was discovered that coolant was leaking into cylinder #3. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired and remained with the dealer. The failure mileage was unknown.

NHTSA ODI 11633442

The contact owns a 2016 Ford Escape. The contact stated while starting the vehicle, there was a loud knocking sound coming from the engine. The engine overheated with the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the flex plate and Oxygen sensors had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 113,918.

NHTSA ODI 11630355

The contact owns a 2016 Ford Escape. The contact stated while driving at approximately 25 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an internal coolant leak into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no recall on the VIN for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 44,000.

NHTSA ODI 11630142

The contact owns a 2016 Ford Escape. The contact stated while starting the vehicle, there was thick white smoke coming out of the exhaust pipes, and the engine was running rough while driving. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 63,500.

NHTSA ODI 11627429

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle failed to properly accelerate with the check engine warning light illuminated. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that there was a coolant intrusion in cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were not yet contacted. The failure mileage was 135,000.

NHTSA ODI 11626346

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low, even though the coolant reservoir had recently been refilled. There was no warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinders#3 and #4, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.

NHTSA ODI 11615257

The contact owns a 2016 Ford Escape. The contact stated that while cold starting the vehicle, there was an abnormal knocking sound coming from the vehicle. In addition, the contact stated that the check engine warning light intermittently illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic where a diagnostic test was performed on the vehicle. The mechanic discovered a misfire in cylinder #2 due to coolant intrusion into the engine. The dealer and an independent mechanic informed the contact that the engine needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

NHTSA ODI 11613722

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle went into LIMP Mode, with the "Engine coolant over Temperature" message on the instrument panel. The vehicle was taken to a dealer where a diagnostic test revealed that there was coolant intrusion into an engine cylinder and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 124,500.

NHTSA ODI 11613777