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What 383 owners told NHTSA about the 2016 Dodge Journey

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (383)Crash / fire / injury (27)Engine (113)Transmission & drivetrain (86)Electrical system (84)Brakes (52)Seats (35)Steering (34)Speed control (32)Airbags (26)Electronic Stability Control (esc) (18)Fuel system (13)

2 of 383 complaints match · Fuel system · crash/fire/injury only · clear filters

Nov 18, 2019Electronic Stability Control (esc)Fuel system1 injury

I WAS DRIVING TO WORK AND THERE WAS A STRANGE SMELL AS IF GAS FILLED THE CAR UP AND I GOT OUT AND MY HEAD WAS HURTING FROM THE SMELL AND I GOT NAUSEOUS AND THREW UP. WHILE I WAS DRIVING IT I ALMOST PASSED OUT. ALSO MY VOLUME GOES UP AND DOWN BY ITSELF AND THE A/C TURNS ON AND OFF.

NHTSA ODI 11280709

Jan 6, 2019Transmission & drivetrainFuel systemCrash

VEHICLE WHILE DRIVE FINE FOR MANY MILES USUALLY AFTER DRIVING ON THE HIGHWAY BUT WHEN I NEED TO MAKE A TURN IT BECOMES DIFFICULT FOR THE VEHICLE TO ACCELERATE AND WILL SUDDENLY JERK FORWARD OR POP. MY CAR WAS RECENTLY SERVICED DUE TO THE DRIVE SHAFT CRACKING IN AN ABNORMAL WAY ACCORDING TO MECHANICS WHICH COSTED $4200 I EXPECTED THE ISSUE TO BE SOLVED AFTER THE REPAIR BUT IT SEEMS TO HAVE GOTTEN WORSE THERE WAS A HUMMING SOUND NOW WHILE TURNING I'M AFRAID THE PROBLEM MAY BE MANUFACTURER RELATED SINCE IT'S HAPPENING AGAIN AFTER THE REPAIR

NHTSA ODI 11165513

Working with the data? Download all 383 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Dodge Journey verdict →