What 383 owners told NHTSA about the 2016 Dodge Journey

The rear view camera has become unreliable. It sometimes flickers. It sometimes is upside down. It is sometimes gray. It works properly about 10% of the time. I believe it was a significant contributor to my backing into and damaging another vehicle in a parking lot. I understand that there is a recall notification (NHTSA 25V552; Chrysler 59C) for the Dodge Journey beginning with model year 2019. This vehicle is a 2016. I am not overly concerned about the specific accident noted above but do consider this a serious risk that should be reported.

NHTSA ODI 11717520

Air bags did not deploy during an mvc

NHTSA ODI 11717106

Was driving car after cleaning it had a box in trunk that barely took a portion of the trunk up. While drive smelt smoke and electrical smell and my trunk was on fire inside. Pulled over and the back hatch inside got so hot from what I can only guess was electrical that the box caught fire. This caused a whole inside back hatch and melted part of my seat and damaged my storage containers.

NHTSA ODI 11664229

The contact owned a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the security alarm sounded. Shortly afterward, the temperature gauge began to indicate the vehicle was overheating, and moments later vehicle lost automotive power. The contact was able to coast to the shoulder of the roadway, where the vehicle then burst into flames originating from the engine compartment. The overheating warning light was illuminated. Local emergency services arrived and were able to extinguish the flames. The vehicle was towed to a tow yard and deemed a total loss by the contacts insurance provider. A fire report was filed and the contact was informed that investigators intended to inspect the vehicle. A police report was not filed and no injuries were reported. The manufacturer was not notified of the failure. The failure mileage was 132,000.

NHTSA ODI 11654989

was involved in a major accident and the air bags did not deploy. Was hit on head on and right side.

NHTSA ODI 11611037

Passenger headrest activated without warning striking passenger in the head while driving. x84 recall in effect. Dealerships wont return phone calls for the repair. no trouble indicator lamps

NHTSA ODI 11560972

The passenger side active head restraint (AHR) burst open injuring the owner who was sitting in the passenger seat while the vehicle was moving. There was no rear end impact and there was no reason for the AHR to malfunction.

NHTSA ODI 11543275

I was driving and while slowing down to park the drivers seat head rest deploy and I became dizzy and body aches instantly.

NHTSA ODI 11519816

Airbags didn't deploy in head on collision and break system has a defect in the abs module

NHTSA ODI 11503536

The engine/powertrain occasionally does not accelerate on the freeway causing us to backup traffic. This happens randomly and will eventually cause a major accident. I have contacted dodge but they want me to leave my car for 6 weeks with no loaner I am a single mother that is not possible. The car is under bumper to bumper coverage but they still wont fix the issue! Also my heated seats are stuck on high and often smell like they are going to catch fire! Again dodge wont help!

NHTSA ODI 11478120

Head on Collison with light pole high speed the no airbags deployed. Vehicle was towed to tow yard is awaiting insurance to estimate damages.

NHTSA ODI 11443891

BALLBARING AND STIRING PROBLOME..

NHTSA ODI 11398568

MY VEHICLE WAS IN MOTION ON A CITY STREET WHEN SUDDENLY MY STEERING WHEEL LOCKED AND BRAKE WERE HARD TO PUSH CAUSING ME TO SIDE SWIPE A PARKED CAR.

NHTSA ODI 11337310

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE THE CONTACT ATTEMPTED TO PRESS THE BRAKE PEDAL HOWEVER, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT STATED THE VEHICLE CRASHED INTO THE POST HOLDING THE HANDICAP SIGN FOR THE PARKING SPACE. THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE BRAKES WERE FAULTY, HOWEVER, THEY WERE NOT ABLE TO IDENTIFY THE EXACT CAUSE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11321312

I WAS DRIVING TO WORK AND THERE WAS A STRANGE SMELL AS IF GAS FILLED THE CAR UP AND I GOT OUT AND MY HEAD WAS HURTING FROM THE SMELL AND I GOT NAUSEOUS AND THREW UP. WHILE I WAS DRIVING IT I ALMOST PASSED OUT. ALSO MY VOLUME GOES UP AND DOWN BY ITSELF AND THE A/C TURNS ON AND OFF.

NHTSA ODI 11280709

STOLEN VEHICLE STOLEN PLATES 2922 N 88TH AVE PHOENIX ARIZONA 85037

NHTSA ODI 11218413

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TURNERSVILLE JEEP CHRYSLER DODGE RAM (3100 NJ-42, ERIAL, NJ 08081, (856) 316-7956) WHERE THEY REPLACED THE FRONT SENSOR AND HUB BEARING. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY DID NOT HAVE THE UNSPECIFIED PART AVAILABLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE IN THE INTERIM. WHILE DRIVING, THE CONTACT'S VEHICLE FAILED TO STOP AND REAR ENDED ANOTHER VEHICLE. THE GRILL OF THE CONTACT'S VEHICLE WAS DAMAGED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN BACK TO THE DEALER AND THEY REPLACED THE ABS PART AFTER THE CRASH. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WANTED TO EXAMINE THE VEHICLE. THE MANUFACTURER CONCLUDED THAT THERE WAS NO MALFUNCTION WITH THE BRAKES AFTER THE REPAIRS FROM THE CRASH WERE ALREADY COMPLETED. THE MANUFACTURER STATED THAT THE BEARINGS WERE THE CAUSE OF THE FAILURE. THE CONTACT FELT THAT THE DEALER WAS RESPONSIBLE FOR THE CRASH. THE FAILURE MILEAGE WAS 19,960. *BF CONSUMER STATED REPAIRS WERE DONE BUT ADJUSTOR ASKED CONSUMER TO BRING IN THE CAR.*JB

NHTSA ODI 11195621

VEHICLE WHILE DRIVE FINE FOR MANY MILES USUALLY AFTER DRIVING ON THE HIGHWAY BUT WHEN I NEED TO MAKE A TURN IT BECOMES DIFFICULT FOR THE VEHICLE TO ACCELERATE AND WILL SUDDENLY JERK FORWARD OR POP. MY CAR WAS RECENTLY SERVICED DUE TO THE DRIVE SHAFT CRACKING IN AN ABNORMAL WAY ACCORDING TO MECHANICS WHICH COSTED $4200 I EXPECTED THE ISSUE TO BE SOLVED AFTER THE REPAIR BUT IT SEEMS TO HAVE GOTTEN WORSE THERE WAS A HUMMING SOUND NOW WHILE TURNING I'M AFRAID THE PROBLEM MAY BE MANUFACTURER RELATED SINCE IT'S HAPPENING AGAIN AFTER THE REPAIR

NHTSA ODI 11165513

AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.

NHTSA ODI 11122760

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE STEERING WHEEL WAS TURNED TO THE RIGHT TO AVOID COLLIDING WITH A TRUCK. HOWEVER, THE VEHICLE TURNED TO THE LEFT AND COLLIDED WITH AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE FAILURE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED LEFT ARM SORENESS, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 36,632.

NHTSA ODI 11102672

THE REAR RIGHT SIDE PASSENGER WINDOW ISN'T WORKING. FOR A WHILE IT WAS ROLLING UP AND DOWN SLOWLY, AND SEEMED TO BE STICKING. AFTER A COUPLE OF WEEKS IT GOT WORSE, WE LOCKED THE WINDOWS AND WOULDN'T ALLOW THE KIDS TO ROLL DOWN THEIR WINDOWS. THERE WERE 3 TIMES WHERE WE THOUGHT THE WINDOW WASN'T GOING TO WORK AT ALL. WE WERE OUT OF STATE AND AFTER ROLLING THE WINDOW DOWN IT WOULDN'T GO UP. WE HAD TO PARK OUR CAR OVERNIGHT TWO TIMES AT OUR HOTEL WITH THE WINDOW DOWN BECAUSE IT WOULDN'T GO UP. JUST RECENTLY IT STOPPED WORKING ALL TOGETHER. MY SON ROLLED THE WINDOW DOWN AND HAD HIS UPPER TORSO (HEAD) LEANING OUT THE WINDOW. WE WEREN'T IN MOTION (PARKED) AND THE WAY HIS HAND WAS POSITIONED ON THE WINDOW BUTTON IT PUSHED IT UP, IT STARTED ROLLING UP AND WHEN HE NOTICED HE HAD GOT SQUISHED BETWEEN THE WINDOW ITSELF AND THE UPPER FRAME OF THE DOOR. HE REALIZED HIS HAND WAS PUSHING ON THE WINDOW BUTTON AND TOOK HIS HAND OFF AND TRIED TO ROLL IT BACK DOWN.... IT WOULDN'T BUDGE. HE STARTED YELLING FOR US AND WE WENT AND SHOVED THE WINDOW DOWN WITH OUR HANDS WHILE TRYING TO USE THE WINDOW BUTTON TO ROLL IT DOWN, IT MOVED VERY, VERY, SLOWLY. WE WERE ABLE TO GET IT ALL THE WAY DOWN AND NOW IT WONT GO BACK UP. ITS BEEN ROLLED ALL THE WAY DOWN FOR 4 DAYS NOW. SIGH.......... CURRENTLY LOOKING AT MECHANICS TO TRY AND FIX THE PROBLEM.

NHTSA ODI 11092776

TAKATA RECALL, RESEARCHING MY CAR VIN 3 RECALLS FLAGGED UP AND I HAVE NEVER BEEN NOTIFIED OF THE RECALLS MY CAR HAS BREAKING ISSUES THE BREAKS WORK AT TIMES AND NOT OTHER TIMES , THE TRANSMISSION WILL NOT CHANGE GEAR RANDOMLY AND WILL LUNG FORWARD WHEN STOPPING LASTLY IT PULLS TO THE RIGHT SO HARD ITS HARD TO DRIVE THE CAR DEALER SAID THERE IS NOT ISSUES WITH THE CAR.

NHTSA ODI 11052951

VEHICLE DOWNSHIFTS HARD IN SLOW TRAFFIC. VEHICLE THEN PROCEEDS TO TURN OFF BUT ENGINE WILL NOT STOP UNTIL YOU PUT FOOT ON BRAKE PUT VEHICLE IN PARK AND PUSH ENGINE BUTTON. THE DEALERSHIP RESETS CODE AND RUNS GOOD FOR ABOUT 200 TO 400 MILES AND HAPPENS AGAIN. BEEN BACK TO DEALERSHIP THREE TIMES. THE TRANSMISSION SHIFTS JERKY BETWEEN 30 TO 37 MPH AND THEN ENGINE LIGHT COMES ON AND VEHILCE STOPS.

NHTSA ODI 11046920

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CONCRETE BUMPER AND STRUCK A BUILDING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP (ALL MAGIC PAINT AND BODY) AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE WAS NOT DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,545. UPDATED 09/27/17*LJ *TR

NHTSA ODI 11015379

I WAS TURNING INTO A PARKING SPOT OUTSIDE OF MY WORK AND THE CAR REVVED AND JERKED FORWARD; I HAD TO SWERVE TO MISS AND PILLAR AND SLAM ON MY BRAKES BECAUSE IT JUMPED OVER A CURB AND ALMOST HIT A BUILDING! THE PARKING SPOT WAS A LITTLE UPWARD SO I DID HAVE TO HAVE MY FOOT ON THE GAS

NHTSA ODI 10993188